Crystal Care Home Health Service, Inc

Detailed report on the home care agency located in Richfield, Minnesota (MN).

Crystal Care Home Health Service, Inc is a for-profit home care agency based at 6461 Lyndale Avenue South in Richfield, MN. The agency services an area over 2,200 square miles in size with over 2,460,000 residents. It was certified by Medicare in 1994. A total of 6,760 Medicare visits were made to 100 home care agency patients in 2006. The provider was reimbursed $629,600 for these services.

Crystal Care Home Health Service, Inc offers nursing care, physical therapy, occupational therapy, speech pathology, medical social, and home health aide services. Patients of this agency are more likely to have their bladder control improve, when compared to other agencies in the state.

Overall Rating

Full StarHalf StarEmpty StarEmpty StarEmpty Star
Rated 1.33 out of 5 from 6 User Reviews
Read the Reviews Read the Reviews | Review Now! Rate this Home Care Agency

Quality of Care Rating

Full StarFull StarEmpty StarEmpty StarEmpty Star
Rated 1.83 out of 5 on this user rated measure.

Staff Rating

Full StarFull StarHalf StarEmpty StarEmpty Star
Rated 2.33 out of 5 on this user rated measure.

Facility Rating

Full StarFull StarEmpty StarEmpty StarEmpty Star
Rated 1.67 out of 5 on this user rated measure.

Promptness Rating

Full StarFull StarFull StarEmpty StarEmpty Star
Rated 2.67 out of 5 on this user rated measure.

Ownership Type

Proprietary

Certification Date

11/08/1994

Address

6461 Lyndale Avenue South
Richfield, MN 55423

Phone Number

(612) 861-4272

Geographic Coordinates

44.885696, -93.286604
* The accuracy of these coordinates is at a address level.

Service Areas

50249, 55014, 55016, 55024, 55033, 55042, 55054, 55056, 55068, 55075, 55076, 55077, 55082, 55092, 55101, 55102, 55103, 55104, 55105, 55106, 55107, 55109, 55110, 55112, 55113, 55115, 55116, 55117, 55118, 55119, 55121, 55122, 55123, 55124, 55125, 55126, 55127, 55128, 55303, 55305, 55306, 55311, 55316, 55317, 55318, 55330, 55331, 55337, 55340, 55343, 55344, 55345, 55346, 55347, 55352, 55356, 55359, 55364, 55369, 55372, 55374, 55378, 55379, 55384, 55386, 55387, 55391, 55396, 55401, 55403, 55404, 55405, 55406, 55407, 55408, 55409, 55410, 55411, 55412, 55413, 55414, 55416, 55417, 55418, 55419, 55420, 55421, 55422, 55423, 55425, 55426, 55427, 55428, 55429, 55430, 55431, 55432, 55433, 55434, 55435, 55436, 55437, 55438, 55439, 55441, 55442, 55443, 55444, 55445, 55446, 55447, 55448, 55449, 55454, 56011, 56071
* Zip codes where this agency provide services.

Services

Charts

Nursing Care Services

Status

Indicates whether the agency offers nursing care services. Services are performed by a registered or licensed nurse. Typically, these services are only provided when; a physician orders this type of care, care must be provided on an intermittent or hourly basis, care is reasonable and necessary for the treatment of the patient's illness or injury, and the care is not custodial in nature.

This Provider This Provider
Yes
Hennepin County
30 (100.00%) Offer this Service
Minnesota
206 (100.00%) Offer this Service
United States
8,789 (100.00%) Offer this Service

Occupational Therapy Services

Status

Indicates whether the agency offers occupational therapy services. This service attempts to improve the patient's abilities in daily living, increase awareness of body and surroundings, improve recognition, and teach techniques to simplify tasks.

This Provider This Provider
Yes
Hennepin County
23 (76.67%) Offer this Service
Minnesota
183 (88.83%) Offer this Service
United States
7,902 (89.91%) Offer this Service

Speech Pathology Services

Status

Indicates whether the agency offers speech pathology services. Care givers assess, diagnose, and treat the patient's illnesses and disabilities effecting their speech, language, voice, swallowing, and cognitive communications.

This Provider This Provider
Yes
Hennepin County
19 (63.33%) Offer this Service
Minnesota
157 (76.21%) Offer this Service
United States
7,452 (84.79%) Offer this Service

Physical Therapy Services

Status

Indicates whether the agency offers physical therapy services. Services may be provided by nurses, therapists, social workers or home health aides. Typical sessions are one hour in length and are on a one to one basis between the patient and the care giver. A mobile clinic or portable treatment equipment may be used.

This Provider This Provider
Yes
Hennepin County
24 (80.00%) Offer this Service
Minnesota
190 (92.23%) Offer this Service
United States
8,535 (97.11%) Offer this Service

Medical Social Services

Status

Indicates whether the agency offers medical social services. This service helps each patient cope with social, psychological, and medical issues arising from an illness or injury. Care givers often act as a mediator between the patient, family, medical personnel, and community.

This Provider This Provider
Yes
Hennepin County
17 (56.67%) Offer this Service
Minnesota
90 (43.69%) Offer this Service
United States
7,155 (81.41%) Offer this Service

Home Health Aide Services

Status

Indicates whether the agency offers home health aide services. Aides provide housekeeping, personal care, and dietary services. Typically, records are kept of the services provided and the patient's condition.

This Provider This Provider
Yes
Hennepin County
28 (93.33%) Offer this Service
Minnesota
203 (98.54%) Offer this Service
United States
8,530 (97.05%) Offer this Service

Quality Measures

Charts

Less Pain when Moving Around

The percentage of patients who have less pain when moving around. This measure identifies the frequency that pain interferes with a patients' activities. [1] A higher percentage can indicate a higher quality of care provided.

This Provider This Provider
53.00%
Hennepin County
48.50%
Minnesota
53.09%
United States
61.85%

Better at Bathing

The percentage of patients who get better at bathing. This measure identifies patients' ability to safely bathe their entire body in the shower or bath tub. [2] A higher percentage can indicate a higher quality of care provided.

This Provider This Provider
51.00%
Hennepin County
51.83%
Minnesota
54.60%
United States
62.13%

Taking Medicine Correctly

The percentage of patients who get better at taking their medicines correctly by mouth. This measure identifies patients' ability to prepare and take oral medications reliably and safely with the correct dosage and at the appropriate intervals. [3] A higher percentage can indicate a higher quality of care provided.

This Provider This Provider
32.00%
Hennepin County
28.53%
Minnesota
31.55%
United States
40.05%

Short of Breath Less Often

The percentage of patients who are short of breath less often. A higher percentage can indicate a higher quality of care provided.

This Provider This Provider
48.00%
Hennepin County
53.27%
Minnesota
54.62%
United States
57.09%

Urgent Unplanned Medical Care

The percentage of patients who need urgent, unplanned medical care. This measure identifies if patients received any unscheduled visits to emergency medical services other than home care agency services. [4] A lower percentage can indicate a higher quality of care provided.

This Provider This Provider
29.00%
Hennepin County
29.42%
Minnesota
28.05%
United States
22.74%

Wounds Improved or Healed

The percentage of patients whose wounds improved or healed after an operation. This measure assesses patients' improvement in the status of their most problematic, and observable, surgical wound. [9] A higher percentage can indicate a higher quality of care provided.

This Provider This Provider
Less Than 5.00%
Hennepin County
Less Than 5.00%
Minnesota
Less Than 5.00%
United States
Less Than 5.00%

Better at Walking or Moving Around

The percentage of patients who get better at walking or moving around. This measure identifies patients' ability to safely ambulate or propel themselves in a wheelchair over a variety of different surfaces. [5] A higher percentage can indicate a higher quality of care provided.

This Provider This Provider
39.00%
Hennepin County
30.78%
Minnesota
33.08%
United States
39.81%

Better at Getting In and Out of Bed

The percentage of patients who get better at getting in and out of bed. The measure identifies patients' ability to safely transfer themselves in a variety of different situations. For a bedfast patient, the ability to turn and position themselves in bed is evaluated. For a patient who is not confined to a bed, the measure identifies the ability to get in and out of bed, to get on and off a toilet, and to move into and out of a bath tub or shower. [6] A higher percentage can indicate a higher quality of care provided.

This Provider This Provider
45.00%
Hennepin County
40.07%
Minnesota
47.24%
United States
50.57%

Bladder Control Improvement

The percentage of patients whose bladder control improves. This measure assesses patients whose urinary incontinence improved. [8] A higher percentage can indicate a higher quality of care provided.

This Provider This Provider
53.00%
Hennepin County
45.92%
Minnesota
38.44%
United States
46.56%

Admittance to the Hospital

The percentage of patients who had to be admitted to the hospital. This measure identifies patients who were admitted to a hospital for 24 hours or more while under the care of a home health agency. [7] A lower percentage can indicate a higher quality of care provided.

This Provider This Provider
38.00%
Hennepin County
40.20%
Minnesota
32.74%
United States
31.95%

Stay at Home After Care

The percentage of patients who stay at home after an episode of home health care ends. A higher percentage can indicate a higher quality of care provided.

This Provider This Provider
62.00%
Hennepin County
55.44%
Minnesota
62.07%
United States
63.67%

Unplanned Medical Care Related to a Wound

The percentage of patients who need unplanned medical care related to a wound that is new, is worse, or has become infected. A lower percentage can indicate a higher quality of care provided.

This Provider This Provider
84.00%
Hennepin County
75.90%
Minnesota
71.97%
United States
80.41%

Treatment Figures

Charts

HHA Patients

The number of home health agency patients treated by this provider that were covered by Medicare Parts A or B in 2006.

This Provider This Provider
100
Hennepin County Average
335
Minnesota Average
147
United States Average
398

HHA Visits to Patients

The number of home health agency visits made to patients by this provider that were covered by Medicare Parts A or B in 2006.

This Provider This Provider
6,760
Hennepin County Average
6,836
Minnesota Average
3,129
United States Average
12,553

Financials

Charts

Medicare HHA Payments

The total home health agency associated Medicare Parts A & B payments made to this provider in 2006.

This Provider This Provider
$629,600
Hennepin County Average
$1,155,286
Minnesota Average
$462,512
United States Average
$1,698,103

Medicare Payments Per HHA Visit

The average Medicare payments made to this provider per Medicare Parts A & B covered home health agency visit in 2006.

This Provider This Provider
$93
Hennepin County Average
$169
Minnesota Average
$148
United States Average
$135

Medicare Payments Per HHA Patient

The average Medicare payments made to this provider per Medicare Parts A & B covered home health agency patient in 2006.

This Provider This Provider
$6,296
Hennepin County Average
$3,451
Minnesota Average
$3,145
United States Average
$4,270

Reviews and Ratings

 (Details have not been substantiated)

A Review by Anonymous

Crystal Care Home Health Service, Inc Review
Overall:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Care:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarFull StarFull StarFull StarFull Star
Facility:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Promptness:
Full StarFull StarFull StarFull StarFull Star
Details:

Now 12 weeks of not being paid. They did file BANKRUPTCY on 9/16/13. So many lies told, such a slap in the face to HEALTH CARE ETHICS. Annette

Member:
Date:

A Review by Anonymous

Crystal Care Home Health Service, Inc Review
Overall:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Care:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Insurance:
None
Details:

They are not bankrupt, the checks are bouncing and no pay is given. They abuse there employers and never answer the calls.

Member:
Date:

A Review by Anonymous

Crystal Care Home Health Service, Inc Review
Overall:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Care:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Insurance:
None
Details:

All paychecks are bouncing and that's if u even get a check. They hav been bought out and I heard they hav filled bankruptcy. Good luck to all employees on getting ur paychecks.

Member:
Date:

A Review by Anonymous

Crystal Care Home Health Service, Inc Review
Overall:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Care:
Full StarFull StarFull StarEmpty StarEmpty Star
Staff:
Full StarFull StarFull StarEmpty StarEmpty Star
Facility:
Full StarFull StarFull StarEmpty StarEmpty Star
Promptness:
Full StarFull StarFull StarEmpty StarEmpty Star
Insurance:
None
Details:

This company is a joke. All paychecks are bouncing and I heard they r going bankrupt. So good luck to all employees on getting your checks.

Member:
Date:

A Review by Anonymous

Crystal Care Home Health Service, Inc Review
Overall:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Care:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Details:

It is now mid August and employee paychecks are still bouncing. They continue to issue paychecks they know they have no money in the bank to honor. Clients are being neglected, employees are quitting, and not being replaced. When the administration is asked about it, they are saying "the checks in the mail". lots of false promises.

Member:
Date:

A Review by Anonymous

Crystal Care Home Health Service, Inc Review
Overall:
Full StarFull StarFull StarEmpty StarEmpty Star
Care:
Full StarFull StarFull StarEmpty StarEmpty Star
Staff:
Full StarFull StarFull StarEmpty StarEmpty Star
Facility:
Full StarFull StarFull StarEmpty StarEmpty Star
Promptness:
Full StarFull StarFull StarFull StarFull Star
Details:

I got a real nice gal and does great job

Member:
Date:

Discussions

 (Details have not been substantiated)

Currently not paying their employees

Currently not paying their employees
Details:

They're pay dates are constantly changing, and then our payroll checks are still not cashing. And they are insulting us by giving us checks that they know are no good. How can they be hiring new employees when they are unable to to pay their current employees?

Replies:
0
Member:
Anonymous
Date:
Wednesday, May 15, 2013 1:15 PM MST

Pay checks to Employees

Pay checks to Employees
Details:

CC has changed our pay schedule twice in the last year. We are now paid every other Wednesday. The last two paydays we haven't gotten our checks until Thursday. When I started two years ago it was direct deposit however now it is a physical check only. This company does not consider the welfare of their employees. Why?

Replies:
1
Member:
Anonymous
Date:
Wednesday, August 08, 2012 3:44 PM MST

Supplemental

References

Last Modified

Tuesday, July 01, 2008 11:48 PM MST

Indicates the latest change to the core data for this provider. It does not reflect changes from user input, such as reviews and discussions.

Disclosure

CiteHealth is not associated with Crystal Care Home Health Service, Inc or Crystal Care Home Hlth Srv Inc. We do not endorse, sponsor, or take financial incentives from this provider.

Updates & Additional Information

We appreciate any verifiable updates or additional information you may have on this provider.

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Note: There are a total of 54 agencies within 25 miles of this provider.

Newest Reviews

Richfield at a Glance

Richfield has a total population of 34,439, of which 6,971 are children under the age of 18 and 5,633 are seniors 65 and older. The median age is 37.1.

Total Population:
34,439
Median Age:
37.1
Males:
16,886 (49.0%)
Female:
17,553 (51.0%)
Children (0-17):
6,971 (20.2%)
Adults (18-64):
21,835 (63.4%)
Seniors (65+):
5,633 (16.4%)
Age Breakdown:
Breakdown of age groups in Richfield
Married:
14,634 (42.5%)
Divorced:
2,845 (8.3%)
Marriage Breakdown:
Breakdown of marriage in Richfield
Hispanic Ethnicity:
2,158 (6.27%)
White:
27,981 (81.25%)
African American:
2,289 (6.65%)
Asian:
1,826 (5.30%)
Pacific Islander:
14 (0.04%)
Indian:
248 (0.72%)
Other:
1,173 (3.41%)
Two or More:
908 (2.64%)
Racial Breakdown:
Breakdown of race in Richfield

Health

The average number of disabilities per resident is 0.30, which does not include institutionalized individuals.

Disabilities:
0.30 (Per Capita)
Dialysis Centers:
1
Doctors:
0
Home Agencies:
1
Hospitals:
0
Nursing Homes:
1
Medical Suppliers:
7
Rehab Centers:
2

Wealth

The median family income is $56,434 while the median household income is $45,519. Roughly 6.24% of the population live in poverty.

Family Income:
$56,434
Household Income:
$45,519
In Poverty:
6.24%

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