Personal Touch Home Care of Greater Portsmouth, Inc

Detailed report on the home care agency located in Auburn, New Hampshire (NH).

Personal Touch Home Care of Greater Portsmouth, Inc is a for-profit home care agency based at 5 Dartmouth Drive Suite 303 in Auburn, NH. The agency services an area over 2,300 square miles in size with over 830,000 residents. It was certified by Medicare in 1996. A total of 15,480 Medicare visits were made to 227 home care agency patients in 2006. The provider was reimbursed $1,475,571 for these services.

Personal Touch Home Care of Greater Portsmouth, Inc offers nursing care, physical therapy, occupational therapy, speech pathology, medical social, and home health aide services. Patients of this agency are more likely to have urgent unplanned medical care less often, when compared to other agencies in the state. However, patients are not as likely to get better at walking or moving around, get better at getting in and out of bed, have less pain when moving around, get better at taking their medicines correctly, and have to be admitted to the hospital less often, when compared to other state home care agencies.

Overall Rating

Full StarFull StarEmpty StarEmpty StarEmpty Star
Rated 2.00 out of 5 from 2 User Reviews
Read the Reviews Read the Reviews | Review Now! Rate this Home Care Agency

Quality of Care Rating

Full StarHalf StarEmpty StarEmpty StarEmpty Star
Rated 1.50 out of 5 on this user rated measure.

Staff Rating

Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Rated 1.00 out of 5 on this user rated measure.

Facility Rating

Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Rated 1.00 out of 5 on this user rated measure.

Promptness Rating

Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Rated 1.00 out of 5 on this user rated measure.

Ownership Type

Proprietary

Certification Date

02/01/1996

Address

5 Dartmouth Drive Suite 303
Auburn, NH 03032

Phone Number

(603) 437-8239

Geographic Coordinates

43.028092, -71.391244
* The accuracy of these coordinates is at a address level.

Service Areas

03032, 03037, 03038, 03042, 03044, 03045, 03046, 03051, 03052, 03053, 03054, 03055, 03060, 03062, 03076, 03077, 03079, 03082, 03087, 03101, 03102, 03103, 03104, 03106, 03107, 03108, 03109, 03110, 03220, 03224, 03234, 03235, 03237, 03242, 03246, 03263, 03264, 03269, 03275, 03276, 03290, 03301, 03303, 03304, 03307, 03431, 03469, 03603, 03741, 03743, 03748, 03766, 03773, 03801, 03811, 03814, 03819, 03820, 03824, 03825, 03826, 03833, 03841, 03842, 03848, 03858, 03865, 03867, 03868, 03871, 03873, 03874, 03884, 03885
* Zip codes where this agency provide services.

Services

Charts

Nursing Care Services

Status

Indicates whether the agency offers nursing care services. Services are performed by a registered or licensed nurse. Typically, these services are only provided when; a physician orders this type of care, care must be provided on an intermittent or hourly basis, care is reasonable and necessary for the treatment of the patient's illness or injury, and the care is not custodial in nature.

This Provider This Provider
Yes
Rockingham County
7 (100.00%) Offer this Service
New Hampshire
36 (100.00%) Offer this Service
United States
8,789 (100.00%) Offer this Service

Occupational Therapy Services

Status

Indicates whether the agency offers occupational therapy services. This service attempts to improve the patient's abilities in daily living, increase awareness of body and surroundings, improve recognition, and teach techniques to simplify tasks.

This Provider This Provider
Yes
Rockingham County
6 (85.71%) Offer this Service
New Hampshire
34 (94.44%) Offer this Service
United States
7,902 (89.91%) Offer this Service

Speech Pathology Services

Status

Indicates whether the agency offers speech pathology services. Care givers assess, diagnose, and treat the patient's illnesses and disabilities effecting their speech, language, voice, swallowing, and cognitive communications.

This Provider This Provider
Yes
Rockingham County
6 (85.71%) Offer this Service
New Hampshire
29 (80.56%) Offer this Service
United States
7,452 (84.79%) Offer this Service

Physical Therapy Services

Status

Indicates whether the agency offers physical therapy services. Services may be provided by nurses, therapists, social workers or home health aides. Typical sessions are one hour in length and are on a one to one basis between the patient and the care giver. A mobile clinic or portable treatment equipment may be used.

This Provider This Provider
Yes
Rockingham County
6 (85.71%) Offer this Service
New Hampshire
35 (97.22%) Offer this Service
United States
8,535 (97.11%) Offer this Service

Medical Social Services

Status

Indicates whether the agency offers medical social services. This service helps each patient cope with social, psychological, and medical issues arising from an illness or injury. Care givers often act as a mediator between the patient, family, medical personnel, and community.

This Provider This Provider
Yes
Rockingham County
5 (71.43%) Offer this Service
New Hampshire
30 (83.33%) Offer this Service
United States
7,155 (81.41%) Offer this Service

Home Health Aide Services

Status

Indicates whether the agency offers home health aide services. Aides provide housekeeping, personal care, and dietary services. Typically, records are kept of the services provided and the patient's condition.

This Provider This Provider
Yes
Rockingham County
7 (100.00%) Offer this Service
New Hampshire
36 (100.00%) Offer this Service
United States
8,530 (97.05%) Offer this Service

Quality Measures

Charts

Less Pain when Moving Around

The percentage of patients who have less pain when moving around. This measure identifies the frequency that pain interferes with a patients' activities. [1] A higher percentage can indicate a higher quality of care provided.

This Provider This Provider
37.00%
Rockingham County
59.20%
New Hampshire
60.06%
United States
61.85%

Better at Bathing

The percentage of patients who get better at bathing. This measure identifies patients' ability to safely bathe their entire body in the shower or bath tub. [2] A higher percentage can indicate a higher quality of care provided.

This Provider This Provider
50.00%
Rockingham County
64.80%
New Hampshire
60.53%
United States
62.13%

Taking Medicine Correctly

The percentage of patients who get better at taking their medicines correctly by mouth. This measure identifies patients' ability to prepare and take oral medications reliably and safely with the correct dosage and at the appropriate intervals. [3] A higher percentage can indicate a higher quality of care provided.

This Provider This Provider
23.00%
Rockingham County
44.80%
New Hampshire
43.10%
United States
40.05%

Short of Breath Less Often

The percentage of patients who are short of breath less often. A higher percentage can indicate a higher quality of care provided.

This Provider This Provider
49.00%
Rockingham County
65.20%
New Hampshire
59.52%
United States
57.09%

Urgent Unplanned Medical Care

The percentage of patients who need urgent, unplanned medical care. This measure identifies if patients received any unscheduled visits to emergency medical services other than home care agency services. [4] A lower percentage can indicate a higher quality of care provided.

This Provider This Provider
Less Than 5.00%
Rockingham County
10.80%
New Hampshire
23.94%
United States
22.74%

Wounds Improved or Healed

The percentage of patients whose wounds improved or healed after an operation. This measure assesses patients' improvement in the status of their most problematic, and observable, surgical wound. [9] A higher percentage can indicate a higher quality of care provided.

This Provider This Provider
Less Than 5.00%
Rockingham County
Less Than 5.00%
New Hampshire
Less Than 5.00%
United States
Less Than 5.00%

Better at Walking or Moving Around

The percentage of patients who get better at walking or moving around. This measure identifies patients' ability to safely ambulate or propel themselves in a wheelchair over a variety of different surfaces. [5] A higher percentage can indicate a higher quality of care provided.

This Provider This Provider
31.00%
Rockingham County
42.60%
New Hampshire
38.12%
United States
39.81%

Better at Getting In and Out of Bed

The percentage of patients who get better at getting in and out of bed. The measure identifies patients' ability to safely transfer themselves in a variety of different situations. For a bedfast patient, the ability to turn and position themselves in bed is evaluated. For a patient who is not confined to a bed, the measure identifies the ability to get in and out of bed, to get on and off a toilet, and to move into and out of a bath tub or shower. [6] A higher percentage can indicate a higher quality of care provided.

This Provider This Provider
41.00%
Rockingham County
55.00%
New Hampshire
52.17%
United States
50.57%

Bladder Control Improvement

The percentage of patients whose bladder control improves. This measure assesses patients whose urinary incontinence improved. [8] A higher percentage can indicate a higher quality of care provided.

This Provider This Provider
45.00%
Rockingham County
55.20%
New Hampshire
45.86%
United States
46.56%

Admittance to the Hospital

The percentage of patients who had to be admitted to the hospital. This measure identifies patients who were admitted to a hospital for 24 hours or more while under the care of a home health agency. [7] A lower percentage can indicate a higher quality of care provided.

This Provider This Provider
39.00%
Rockingham County
27.60%
New Hampshire
30.66%
United States
31.95%

Stay at Home After Care

The percentage of patients who stay at home after an episode of home health care ends. A higher percentage can indicate a higher quality of care provided.

This Provider This Provider
58.00%
Rockingham County
69.60%
New Hampshire
65.56%
United States
63.67%

Unplanned Medical Care Related to a Wound

The percentage of patients who need unplanned medical care related to a wound that is new, is worse, or has become infected. A lower percentage can indicate a higher quality of care provided.

This Provider This Provider
88.00%
Rockingham County
83.80%
New Hampshire
78.85%
United States
80.41%

Treatment Figures

Charts

HHA Patients

The number of home health agency patients treated by this provider that were covered by Medicare Parts A or B in 2006.

This Provider This Provider
227
Rockingham County Average
547
New Hampshire Average
454
United States Average
398

HHA Visits to Patients

The number of home health agency visits made to patients by this provider that were covered by Medicare Parts A or B in 2006.

This Provider This Provider
15,480
Rockingham County Average
14,234
New Hampshire Average
13,059
United States Average
12,553

Financials

Charts

Medicare HHA Payments

The total home health agency associated Medicare Parts A & B payments made to this provider in 2006.

This Provider This Provider
$1,475,571
Rockingham County Average
$2,026,959
New Hampshire Average
$1,786,273
United States Average
$1,698,103

Medicare Payments Per HHA Visit

The average Medicare payments made to this provider per Medicare Parts A & B covered home health agency visit in 2006.

This Provider This Provider
$95
Rockingham County Average
$142
New Hampshire Average
$137
United States Average
$135

Medicare Payments Per HHA Patient

The average Medicare payments made to this provider per Medicare Parts A & B covered home health agency patient in 2006.

This Provider This Provider
$6,500
Rockingham County Average
$3,706
New Hampshire Average
$3,931
United States Average
$4,270

Reviews and Ratings

 (Details have not been substantiated)

A Review by Anonymous

Personal Touch Home Care of Greater Portsmouth, Inc Review
Overall:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Care:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Insurance:
Medicaid / Medi-Cal
Details:

I would not recommend! Never investigated reports of abuse made to a supervisor and two nurces

Member:
Date:

A Review by Anonymous

Personal Touch Home Care of Greater Portsmouth, Inc Review
Overall:
Full StarFull StarFull StarEmpty StarEmpty Star
Care:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Insurance:
Medicaid / Medi-Cal
Details:

Reported abuse from care giver to nurses and supervisor and services were cut off in retaliation

Member:
Date:

Discussions

 (Details have not been substantiated)
No discussions have been started. Start the first discussion!

Supplemental

References

Last Modified

Tuesday, July 01, 2008 11:48 PM MST

Indicates the latest change to the core data for this provider. It does not reflect changes from user input, such as reviews and discussions.

Disclosure

CiteHealth is not associated with Personal Touch Home Care of Greater Portsmouth, Inc or Personal Touch Hc of Gtr Portsmouth, Inc. We do not endorse, sponsor, or take financial incentives from this provider.

Updates & Additional Information

We appreciate any verifiable updates or additional information you may have on this provider.

Nearby Home Care Agencies

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  2. Home Care Agency
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  4. Home Care Agency
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  5. Home Care Agency
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    Located 14.44 miles away in Concord at 250 Pleasant Street.
Note: There are a total of 9 agencies within 25 miles of this provider.

Newest Reviews

Auburn at a Glance

Auburn has a total population of 4,682, of which 1,355 are children under the age of 18 and 286 are seniors 65 and older. The median age is 36.8.

Total Population:
4,682
Median Age:
36.8
Males:
2,382 (50.9%)
Female:
2,300 (49.1%)
Children (0-17):
1,355 (28.9%)
Adults (18-64):
3,041 (65.0%)
Seniors (65+):
286 (6.1%)
Age Breakdown:
Breakdown of age groups in Auburn
Married:
2,428 (51.9%)
Divorced:
259 (5.5%)
Marriage Breakdown:
Breakdown of marriage in Auburn
Hispanic Ethnicity:
44 (0.94%)
White:
4,602 (98.29%)
African American:
10 (0.21%)
Asian:
19 (0.41%)
Pacific Islander:
0 (0.00%)
Indian:
11 (0.23%)
Other:
11 (0.23%)
Two or More:
29 (0.62%)
Racial Breakdown:
Breakdown of race in Auburn

Health

The average number of disabilities per resident is 0.21, which does not include institutionalized individuals.

Disabilities:
0.21 (Per Capita)
Dialysis Centers:
0
Doctors:
3
Home Agencies:
1
Hospitals:
0
Nursing Homes:
0
Medical Suppliers:
0
Rehab Centers:
0

Wealth

The median family income is $72,578 while the median household income is $70,774. Roughly 1.77% of the population live in poverty.

Family Income:
$72,578
Household Income:
$70,774
In Poverty:
1.77%

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