Palm Terrace of Lakeland
Detailed report on the nursing home located in Lakeland, Florida (FL).
Palm Terrace of Lakeland is a large, for-profit, nursing home with 178 beds based at 1919 Lakeland Hills Boulevard in Lakeland, FL. The facility has 174 residents indicating 98% of its beds are occupied, which is above average within this state. The provider participates in the medicare & medicaid programs and provides resident & family counseling services. The home is not located in a hospital or continuing care retirement community and is fully sprinklered. A total of 224 Medicare patients were given 7,590 days of non-swing bed care and services in 2006, and the provider was reimbursed $2,505,936 by Medicare. 51 Medicare patients were given outpatient care and services by this provider in 2006. The provider was reimbursed $65,956 by Medicare for these services.
On a state level, the number of registered nurse hours per resident per day is much lower than average. Certified nursing assistant hours per resident per day is average. The number of licensed practical or vocational nurse hours per resident per day is average. Licensed staff hours per resident per day is lower than average.
When compared to other nursing homes in the state, it is more likely for long-stay residents to have moderate to severe pain, high-risk long-stay residents to have pressure sores, long-stay residents to be physically restrained, long-stay residents to be more depressed or anxious, long-stay residents to have catheter inserted and left, long-stay residents to spend most of their time in bed, long-stay residents to lose too much weight, and short-stay residents to have delirium at Palm Terrace of Lakeland.
When compared to other nursing homes in the state, it is less likely for long-stay residents to be given a pneumococcal vaccination, long-stay residents to have their ability to move around their room get worse, long-stay residents to have a urinary tract infection, short-stay residents to be given a influenza vaccination, and short-stay residents to be given a pneumococcal vaccination.
Overall Rating
Quality of Care Rating
Rated 2.11 out of 5 on this user rated measure.
Staff Rating
Rated 2.22 out of 5 on this user rated measure.
Facility Rating
Rated 2.56 out of 5 on this user rated measure.
Promptness Rating
Rated 1.89 out of 5 on this user rated measure.
Ownership Type
Multiple Ownership
Address
Lakeland, FL 33805
Phone Number
Geographic Coordinates
Programs Accepted
Counseling Available
Sprinkler System
The amount of the facility that is sprinklered. All fire code regulations at different locations must be met.
Fully Sprinklered
Beds
The total number of beds the facility operates. Each resident is assigned to a single bed.
- This Provider
- 178
- Lakeland Average
- 137
- Polk County Average
- 125
- Florida Average
- 120
- United States Average
- 106
Beds Occupied
The percentage of total beds that are occupied by residents.
- This Provider
- 98.00%
- Lakeland
- 90.50%
- Polk County
- 89.13%
- Florida
- 87.92%
- United States
- 84.18%
Residents
The total number of residents residing at the facility.
- This Provider
- 174
- Lakeland Average
- 123
- Polk County Average
- 112
- Florida Average
- 106
- United States Average
- 90
Located in a Hospital
Indicates whether the facility is located within a hospital.
- This Provider
- No
- Lakeland
- 0 (0.00%)
- Polk County
- 0 (0.00%)
- Florida
- 17 (2.50%)
- United States
- 1,271 (8.03%)
Located in a CCRC
Indicates whether the facility is located within a continuing care retirement community.
- This Provider
- No
- Lakeland
- 2 (20.00%)
- Polk County
- 2 (8.70%)
- Florida
- 59 (8.66%)
- United States
- 1,255 (7.93%)
Recent Surveys
- 01/11/2007 - Health Survey
- 01/09/2007 - Fire Safety Survey
- 12/07/2005 - Health Survey
- 12/05/2005 - Fire Safety Survey
- 10/28/2004 - Health Survey
- 10/28/2004 - Fire Safety Survey
Staff
RN Hours Per Resident
The average number of registered nurse hours per resident per day.
- This Provider
- 0.39
- Lakeland Average
- 0.54
- Polk County Average
- 0.49
- Florida Average
- 0.57
- United States Average
- 0.64
CNA Hours Per Resident
The average number of certified nursing assistant hours per resident per day.
- This Provider
- 2.51
- Lakeland Average
- 2.95
- Polk County Average
- 2.92
- Florida Average
- 2.94
- United States Average
- 2.34
LPNLVN Hours Per Resident
The average number of licensed practical or vocational nurse hours per resident per day.
- This Provider
- 0.91
- Lakeland Average
- 0.94
- Polk County Average
- 0.94
- Florida Average
- 1.00
- United States Average
- 0.79
Licensed Staff Hours Per Resident
The average number of licensed staff hours per resident per day.
- This Provider
- 1.30
- Lakeland Average
- 1.48
- Polk County Average
- 1.43
- Florida Average
- 1.57
- United States Average
- 1.43
Quality Measures
Long-Stay Residents Given Influenza Vaccination
The percentage of long-stay residents given influenza vaccination during the flu season.
- This Provider
- 68.00%
- Lakeland
- 78.50%
- Polk County
- 77.19%
- Florida
- 75.40%
- United States
- 86.01%
Long-Stay Residents Whose Need for Help With Daily Activities Has Increased
The percentage of long-stay residents whose need for help with daily activities has increased.
- This Provider
- 13.00%
- Lakeland
- 16.56%
- Polk County
- 13.86%
- Florida
- 14.76%
- United States
- 16.08%
High-Risk Long-Stay Residents Who Have Pressure Sores
The percentage of high-risk long-stay residents who have pressure sores.
- This Provider
- 17.00%
- Lakeland
- 12.44%
- Polk County
- 11.71%
- Florida
- 13.32%
- United States
- 12.83%
Long-Stay Residents Who Were Physically Restrained
The percentage of long-stay residents who were physically restrained.
- This Provider
- 11.00%
- Lakeland
- 12.10%
- Polk County
- 14.22%
- Florida
- 8.19%
- United States
- 5.63%
Low-Risk Long-Stay Residents Who Lose Control of Their Bowels
The percentage of low-risk long-stay residents who lose control of their bowels or bladder.
- This Provider
- 51.00%
- Lakeland
- 49.12%
- Polk County
- 49.35%
- Florida
- 51.33%
- United States
- 48.78%
Long-Stay Residents Who Spend Most of Their Time in Bed
The percentage of long-stay residents who spend most of their time in bed or in a chair.
- This Provider
- 8.00%
- Lakeland
- 4.60%
- Polk County
- 4.26%
- Florida
- 4.06%
- United States
- 4.39%
Long-Stay Residents With a Urinary Tract Infection
The percentage of long-stay residents with a urinary tract infection.
- This Provider
- 8.00%
- Lakeland
- 12.00%
- Polk County
- 10.87%
- Florida
- 10.57%
- United States
- 8.83%
Short-Stay Residents Given Influenza Vaccination
The percentage of short-stay residents given influenza vaccination during the flu season.
- This Provider
- 25.00%
- Lakeland
- 49.78%
- Polk County
- 56.95%
- Florida
- 60.86%
- United States
- 72.85%
Short-Stay Residents With Delirium
The percentage of short-stay residents with delirium.
- This Provider
- 4.00%
- Lakeland
- 2.00%
- Polk County
- 1.68%
- Florida
- 1.54%
- United States
- 2.12%
Short-Stay Residents With Pressure Sores
The percentage of short-stay residents with pressure sores.
- This Provider
- 16.00%
- Lakeland
- 14.89%
- Polk County
- 13.14%
- Florida
- 18.49%
- United States
- 17.46%
Long-Stay Residents Given Pneumococcal Vaccination
The percentage of long-stay residents who were assessed and given pneumococcal vaccination.
- This Provider
- 51.00%
- Lakeland
- 80.44%
- Polk County
- 77.10%
- Florida
- 69.48%
- United States
- 79.81%
Long-Stay Residents Who Have Moderate to Severe Pain
The percentage of long-stay residents who have moderate to severe pain.
- This Provider
- 7.00%
- Lakeland
- 6.30%
- Polk County
- 4.78%
- Florida
- 4.19%
- United States
- 4.53%
Low-Risk Long-Stay Residents Who Have Pressure Sores
The percentage of low-risk long-stay residents who have pressure sores.
- This Provider
- 3.00%
- Lakeland
- 1.20%
- Polk County
- 1.93%
- Florida
- 2.61%
- United States
- 2.33%
Long-Stay Residents Who are More Depressed or Anxious
The percentage of long-stay residents who are more depressed or anxious.
- This Provider
- 13.00%
- Lakeland
- 11.70%
- Polk County
- 8.70%
- Florida
- 10.27%
- United States
- 14.45%
Long-Stay Residents Who Have Catheter Inserted and Left
The percentage of long-stay residents who have/had a catheter inserted and left in their bladder.
- This Provider
- 10.00%
- Lakeland
- 5.70%
- Polk County
- 6.17%
- Florida
- 5.73%
- United States
- 5.89%
Long-Stay Residents Whose Ability to Move Around Their Room Got Worse
The percentage of long-stay residents whose ability to move about in and around their room got worse.
- This Provider
- 9.00%
- Lakeland
- 14.75%
- Polk County
- 11.95%
- Florida
- 11.51%
- United States
- 13.04%
Long-Stay Residents Who Lose Too Much Weight
The percentage of long-stay residents who lose too much weight.
- This Provider
- 15.00%
- Lakeland
- 8.56%
- Polk County
- 9.00%
- Florida
- 9.25%
- United States
- 9.09%
Short-Stay Residents Given Pneumococcal Vaccination
The percentage of short-stay residents who were assessed and given pneumococcal vaccination.
- This Provider
- 18.00%
- Lakeland
- 70.11%
- Polk County
- 73.82%
- Florida
- 65.27%
- United States
- 73.02%
Short-Stay Residents Who Had Moderate to Severe Pain
The percentage of short-stay residents who had moderate to severe pain.
- This Provider
- 21.00%
- Lakeland
- 27.33%
- Polk County
- 21.73%
- Florida
- 19.79%
- United States
- 20.65%
Treatment Figures
Non-Swing Bed Patients
The number of non-swing bed patients treated by this provider that were covered by Medicare Part A in 2006. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.
- This Provider
- 224
- Lakeland Average
- 274
- Polk County Average
- 250
- Florida Average
- 222
- United States Average
- 133
Non-Swing Bed Patient Discharges
The number of non-swing bed patient discharges made by this provider that were covered by Medicare Part A in 2006. A discharge is defined as a formal release from a hospital or skilled nursing facility. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.
- This Provider
- 204
- Lakeland Average
- 269
- Polk County Average
- 242
- Florida Average
- 222
- United States Average
- 124
Non-Swing Bed Utilization Days
The number of days of non-swing bed care that are chargeable to Medicare Part A facility utilization by this provider in 2006. This measure includes full days, coinsurance days, and lifetime reserve days. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.
- This Provider
- 7,590
- Lakeland Average
- 9,097
- Polk County Average
- 8,427
- Florida Average
- 7,530
- United States Average
- 4,470
Outpatients
The number of outpatients treated by this provider that were covered by Medicare Part B in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.
These figures may include data from other departments at this facility.
- This Provider
- 51
- Lakeland Average
- 92
- Polk County Average
- 86
- Florida Average
- 218
- United States Average
- 301
Financials
Medicare Non-Swing Bed Payments
The total non-swing bed associated Medicare Part A payments made to this provider in 2006. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.
- This Provider
- $2,505,936
- Lakeland Average
- $2,894,736
- Polk County Average
- $2,558,400
- Florida Average
- $2,383,353
- United States Average
- $1,318,701
Medicare Payments Per Non-Swing Bed Utilization Day
The average Medicare payments made to this provider per Medicare Part A covered non-swing bed utilization day in 2006. This measure includes full days, coinsurance days, and lifetime reserve days. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.
- This Provider
- $330
- Lakeland Average
- $318
- Polk County Average
- $304
- Florida Average
- $317
- United States Average
- $295
Medicare Outpatient Payments
The total outpatient associated Medicare Part B payments made to this provider in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.
These figures may include data from other departments at this facility.
- This Provider
- $65,956
- Lakeland Average
- $146,211
- Polk County Average
- $122,942
- Florida Average
- $228,515
- United States Average
- $266,523
Medicare Payments Per Non-Swing Bed Patient
The average Medicare payments made to this provider per Medicare Part A covered non-swing bed patient in 2006. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.
- This Provider
- $11,187
- Lakeland Average
- $10,549
- Polk County Average
- $10,235
- Florida Average
- $10,739
- United States Average
- $9,943
Medicare Payments Per Non-Swing Bed Patient Discharge
The average Medicare payments made to this provider per Medicare Part A covered non-swing bed patient discharge in 2006. A discharge is defined as a formal release from a hospital or skilled nursing facility. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.
- This Provider
- $12,284
- Lakeland Average
- $10,769
- Polk County Average
- $10,551
- Florida Average
- $10,721
- United States Average
- $10,652
Medicare Payments Per Outpatient
The average Medicare payments made to this provider per Medicare Part B covered outpatient in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.
These figures may include data from other departments at this facility.
- This Provider
- $1,293
- Lakeland Average
- $1,582
- Polk County Average
- $1,436
- Florida Average
- $1,047
- United States Average
- $885
Deficiencies
01/09/2007 - Exits and Egress
- Type:
- Fire Safety
- Category:
- Exits and Egress
- Issue:
- exits that are accessible at all times.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 01/09/2007
- Date Fixed:
- 02/12/2007
01/09/2007 - Vertical Openings
- Type:
- Fire Safety
- Category:
- Vertical Openings
- Issue:
- exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detectors.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 01/09/2007
- Date Fixed:
- 02/12/2007
04/14/2006 - Administration
- Type:
- Health
- Category:
- Administration
- Issue:
- Keep accurate and appropriate medical records.
- Found Via:
- Complaint
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 04/14/2006
- Date Fixed:
- 05/24/2006
04/14/2006 - Quality Care
- Type:
- Health
- Category:
- Quality Care
- Issue:
- Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
- Found Via:
- Complaint
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 04/14/2006
- Date Fixed:
- 05/24/2006
04/14/2006 - Environmental
- Type:
- Health
- Category:
- Environmental
- Issue:
- Make sure that the nursing home area is free of dangers that cause accidents.
- Found Via:
- Complaint
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 04/14/2006
- Date Fixed:
- 05/24/2006
12/07/2005 - Mistreatment
- Type:
- Health
- Category:
- Mistreatment
- Issue:
- Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property.
- Found Via:
- Survey
- Scope:
- Pattern
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 12/07/2005
- Date Fixed:
- 01/17/2006
12/07/2005 - Environmental
- Type:
- Health
- Category:
- Environmental
- Issue:
- Provide needed housekeeping and maintenance.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 12/07/2005
- Date Fixed:
- 01/17/2006
12/07/2005 - Environmental
- Type:
- Health
- Category:
- Environmental
- Issue:
- Keep sound levels comfortable.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 12/07/2005
- Date Fixed:
- 01/17/2006
12/07/2005 - Quality Care
- Type:
- Health
- Category:
- Quality Care
- Issue:
- Give professional services that follow each resident's written care plan.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 12/07/2005
- Date Fixed:
- 01/17/2006
12/07/2005 - Quality Care
- Type:
- Health
- Category:
- Quality Care
- Issue:
- Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 12/07/2005
- Date Fixed:
- 01/17/2006
12/07/2005 - Environmental
- Type:
- Health
- Category:
- Environmental
- Issue:
- Make sure that the nursing home area is free of dangers that cause accidents.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 12/07/2005
- Date Fixed:
- 01/17/2006
12/07/2005 - Quality Care
- Type:
- Health
- Category:
- Quality Care
- Issue:
- Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 12/07/2005
- Date Fixed:
- 01/17/2006
12/07/2005 - Pharmacy Service
- Type:
- Health
- Category:
- Pharmacy Service
- Issue:
- Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
- Found Via:
- Survey
- Scope:
- Pattern
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 12/07/2005
- Date Fixed:
- 01/17/2006
12/07/2005 - Pharmacy Service
- Type:
- Health
- Category:
- Pharmacy Service
- Issue:
- Make sure that residents are safe from serious medication errors.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 12/07/2005
- Date Fixed:
- 02/18/2006
12/07/2005 - Environmental
- Type:
- Health
- Category:
- Environmental
- Issue:
- Have a program to keep infection from spreading.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 12/07/2005
- Date Fixed:
- 01/17/2006
12/07/2005 - Environmental
- Type:
- Health
- Category:
- Environmental
- Issue:
- Make sure that staff members wash their hands when needed.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 12/07/2005
- Date Fixed:
- 01/17/2006
12/07/2005 - Environmental
- Type:
- Health
- Category:
- Environmental
- Issue:
- Provide bedrooms that don't allow residents to see each other when privacy is needed.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 12/07/2005
- Date Fixed:
- 01/17/2006
12/07/2005 - Administration
- Type:
- Health
- Category:
- Administration
- Issue:
- 1) Review the work of each nurse aide every year; or 2) give regular training for the nurse aides.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 12/07/2005
- Date Fixed:
- 01/17/2006
12/07/2005 - Administration
- Type:
- Health
- Category:
- Administration
- Issue:
- Keep accurate and appropriate medical records.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 12/07/2005
- Date Fixed:
- 01/17/2006
12/07/2005 - Resident Rights
- Type:
- Health
- Category:
- Resident Rights
- Issue:
- Provide proof that all residents' personal money which is deposited with the nursing home, is secure.
- Found Via:
- Survey
- Scope:
- Widespread
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 12/07/2005
- Date Fixed:
- 01/17/2006
12/07/2005 - Resident Rights
- Type:
- Health
- Category:
- Resident Rights
- Issue:
- Listen to the resident or family groups or act on their complaints or suggestions.
- Found Via:
- Survey
- Scope:
- Pattern
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 12/07/2005
- Date Fixed:
- 01/17/2006
12/07/2005 - Resident Rights
- Type:
- Health
- Category:
- Resident Rights
- Issue:
- Properly hold, secure and manage each resident's personal money which is deposited with the nursing home.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 12/07/2005
- Date Fixed:
- 01/17/2006
12/05/2005 - Vertical Openings
- Type:
- Fire Safety
- Category:
- Vertical Openings
- Issue:
- exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detectors.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 12/05/2005
- Date Fixed:
- 01/17/2006
12/05/2005 - Miscellaneous
- Type:
- Fire Safety
- Category:
- Miscellaneous
- Issue:
- fire safety features required by current fire safety codes.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 12/05/2005
- Date Fixed:
- 01/17/2006
10/28/2004 - Resident Rights
- Type:
- Health
- Category:
- Resident Rights
- Issue:
- Provide proof that all residents' personal money which is deposited with the nursing home, is secure.
- Found Via:
- Survey
- Scope:
- Pattern
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 10/28/2004
- Date Fixed:
- 12/09/2004
10/28/2004 - Environmental
- Type:
- Health
- Category:
- Environmental
- Issue:
- Keep safe, clean and homelike surroundings.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 10/28/2004
- Date Fixed:
- 12/09/2004
10/28/2004 - Resident Assessment
- Type:
- Health
- Category:
- Resident Assessment
- Issue:
- Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 10/28/2004
- Date Fixed:
- 12/09/2004
10/28/2004 - Resident Assessment
- Type:
- Health
- Category:
- Resident Assessment
- Issue:
- 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 10/28/2004
- Date Fixed:
- 12/09/2004
10/28/2004 - Quality Care
- Type:
- Health
- Category:
- Quality Care
- Issue:
- Give professional services that follow each resident's written care plan.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 10/28/2004
- Date Fixed:
- 12/09/2004
10/28/2004 - Nutrition and Dietary
- Type:
- Health
- Category:
- Nutrition and Dietary
- Issue:
- Hire enough skilled workers to carry out dietary service.
- Found Via:
- Survey
- Scope:
- Widespread
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 10/28/2004
- Date Fixed:
- 12/09/2004
10/28/2004 - Nutrition and Dietary
- Type:
- Health
- Category:
- Nutrition and Dietary
- Issue:
- Provide special eating equipment and utensils for each resident who needs them.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 10/28/2004
- Date Fixed:
- 12/09/2004
10/28/2004 - Nutrition and Dietary
- Type:
- Health
- Category:
- Nutrition and Dietary
- Issue:
- Store, cook, and give out food in a safe and clean way.
- Found Via:
- Survey
- Scope:
- Widespread
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 10/28/2004
- Date Fixed:
- 12/09/2004
10/28/2004 - Pharmacy Service
- Type:
- Health
- Category:
- Pharmacy Service
- Issue:
- Properly mark drugs and other similar products.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 10/28/2004
- Date Fixed:
- 12/09/2004
10/28/2004 - Environmental
- Type:
- Health
- Category:
- Environmental
- Issue:
- Make sure that staff members wash their hands when needed.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 10/28/2004
- Date Fixed:
- 12/09/2004
10/28/2004 - Environmental
- Type:
- Health
- Category:
- Environmental
- Issue:
- Provide at least one room to use as a dining room and for activities, that is a good size, with good lighting, airflow and furniture.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 10/28/2004
- Date Fixed:
- 12/09/2004
10/28/2004 - Illumination and Emergency Power
- Type:
- Fire Safety
- Category:
- Illumination and Emergency Power
- Issue:
- emergency lighting that can last at least 1 1/2 hours.
- Found Via:
- Survey
- Scope:
- Pattern
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 10/28/2004
- Date Fixed:
- 12/09/2004
10/28/2004 - Emergency Plans and Fire Drills
- Type:
- Fire Safety
- Category:
- Emergency Plans and Fire Drills
- Issue:
- record of quarterly fire drills for each shift under varying conditions.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 10/28/2004
- Date Fixed:
- 12/09/2004
10/28/2004 - Building Service Equipment
- Type:
- Fire Safety
- Category:
- Building Service Equipment
- Issue:
- heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 10/28/2004
- Date Fixed:
- 12/09/2004
10/28/2004 - Resident Rights
- Type:
- Health
- Category:
- Resident Rights
- Issue:
- Provide care in a way that keeps or builds each resident's dignity and self respect.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 10/28/2004
- Date Fixed:
- 12/09/2004
10/28/2004 - Resident Rights
- Type:
- Health
- Category:
- Resident Rights
- Issue:
- Make sure each resident has the right to choose activities, schedules and health care according to his or her interests, assessment, and plan of care.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 10/28/2004
- Date Fixed:
- 12/09/2004
Reviews and Ratings
(Details have not been substantiated)A Review by Anonymous
- Overall:
- Care:
- Staff:
- Facility:
- Promptness:
- Insurance:
- Medicare
- Details:
I had a parent stay there and I was very disappointed. Since they were there. They developed bed sores, had to be transported to the local hospital because they couldn't wake her up. My parent would constantly complain about never being turned in her bed. When sitting up they would leave my parent there for hours on end even when they knew they shouldn't have. When I would call staff members it would be days when I could not connect with them. There were times when I would call and be put on hold and never be able to talk with anyone, I would have to call back and then they would tell me that the staff member didn't have an extension. Why put me on hold? This place is terrible! I wouldn't recommend this facility to anyone!
- Member:
- Anonymous
- Date:
- Friday, November 02, 2012 2:21 PM MST
A Review by Anonymous
- Overall:
- Care:
- Staff:
- Facility:
- Promptness:
- Insurance:
- United Healthcare
- Details:
Thief: My nana just finished a month long stay for rehabilitation at Palm Terrace of Lakeland and someone helped their self to her brand new Michael Kors watch {$400}! Seriously... can anyone be trusted anymore? Am wondering what it must feel like to steel a watch from an elderly person with dementia...
- Member:
- Anonymous
- Date:
- Tuesday, June 05, 2012 2:51 PM MST
A Review by Anonymous
- Overall:
- Care:
- Staff:
- Facility:
- Promptness:
- Insurance:
- Blue Cross / Blue Shield
- Details:
Due to serious injuries I was here twice in 2008 for a total of 65 days. I also used the outpatient phys. therapy dept. I was very pleased with this facility.
- Member:
- Anonymous
- Date:
- Wednesday, November 23, 2011 2:26 AM MST
A Review by Anonymous
- Overall:
- Care:
- Staff:
- Facility:
- Promptness:
- Insurance:
- Anthem
- Details:
This facility has the worse mamgement and staff I have ever seen. Cna's didin't respond promptly to call lights or if they did they would say I'm sry, I can't help you I'm not your CNA!! Worse place ever!!!!!!!!!!!!!!!!!
- Member:
- Anonymous
- Date:
- Monday, May 23, 2011 8:15 PM MST
A Review by Anonymous
- Overall:
- Care:
- Staff:
- Facility:
- Promptness:
- Insurance:
- Medicaid / Medi-Cal
- Details:
The administration does not take care of the staff and they in turn do a terrible job with the residents. Residents are kept laying in their urine/feces for at least an 8 hour shift maybe longer.I would not leave any family member in the care of this facility. If you have a family member there please be aware that they house mentally ill patients there that stroll the facility at will.
- Member:
- Anonymous
- Date:
- Friday, October 08, 2010 1:15 PM MST
A Review by Anonymous
- Overall:
- Care:
- Staff:
- Facility:
- Promptness:
- Insurance:
- Medicare
- Details:
my stay at palm terrace was short lived but i was cared for with the up most respect. the staff was wonderful. they always have some kind of activity to get involved in. my call light was always answered right away and i hardly ever had to keep asking for something.
- Member:
- Anonymous
- Date:
- Sunday, June 20, 2010 1:53 PM MST
A Review by Anonymous
- Overall:
- Care:
- Staff:
- Facility:
- Promptness:
- Insurance:
- Medicare
- Details:
Had a family member in this facility 2 years ago was the best experience. Staff was helpful and went out of their way to make us comfortable. Had a different family member staying here last month and was the complete oppisite expirence. Staff did not respond to our needs and seemed to not care about the job they were doing. Not sure what changed in that short amount of time but was very disappointed about the current state this facility.
- Member:
- Anonymous
- Date:
- Wednesday, September 09, 2009 12:03 PM MST
A Review by Anonymous
- Overall:
- Care:
- Staff:
- Facility:
- Promptness:
- Insurance:
- Medicaid / Medi-Cal
- Details:
If you have a family member in this nursing home MAKE SURE you visit them every day and make frequent checks on the quality of care provided. The majority of the staff is unhelpful, ignorant, and a few are even cruel (with one or two notable exceptions). Overall, I don't think there are very many employees at Palm Terrace who truly care about the people they care for or the job they are doing. To protect my family member's privacy, I won't go into details about their specific situation, but SOMETHING should be done about the state of nursing homes in Florida, particularly this one.
- Member:
- Anonymous
- Date:
- Thursday, May 07, 2009 12:58 PM MST
A Review by Anonymous
- Overall:
- Care:
- Staff:
- Facility:
- Promptness:
- Insurance:
- Medicare
- Details:
Staff is falling apart and patients are suffering care
- Member:
- Anonymous
- Date:
- Monday, February 02, 2009 10:33 PM MST
Discussions
(Details have not been substantiated)Supplemental
Last Modified
Indicates the latest change to the core data for this provider. It does not reflect changes from user input, such as reviews and discussions.
Disclosure
CiteHealth is not associated with Palm Terrace of Lakeland. We do not endorse, sponsor, or take financial incentives from this provider.
Updates & Additional Information
We appreciate any verifiable updates or additional information you may have on this provider.
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Lakeland at a Glance
Lakeland has a total population of 78,452, of which 16,795 are children under the age of 18 and 18,046 are seniors 65 and older. The median age is 39.7.
- Total Population:
- 78,452
- Median Age:
- 39.7
- Males:
- 36,444 (46.5%)
- Female:
- 42,008 (53.5%)
- Children (0-17):
- 16,795 (21.4%)
- Adults (18-64):
- 43,611 (55.6%)
- Seniors (65+):
- 18,046 (23.0%)
- Age Breakdown:
- Married:
- 33,929 (43.2%)
- Divorced:
- 7,990 (10.2%)
- Marriage Breakdown:
- Hispanic Ethnicity:
- 5,032 (6.41%)
- White:
- 57,677 (73.52%)
- African American:
- 16,682 (21.26%)
- Asian:
- 1,050 (1.34%)
- Pacific Islander:
- 46 (0.06%)
- Indian:
- 217 (0.28%)
- Other:
- 1,379 (1.76%)
- Two or More:
- 1,401 (1.79%)
- Racial Breakdown:
Health
The average number of disabilities per resident is 0.42, which does not include institutionalized individuals.
- Disabilities:
- 0.42 (Per Capita)
- Dialysis Centers:
- 3
- Doctors:
- 1,023
- Home Agencies:
- 9
- Hospitals:
- 1
- Nursing Homes:
- 10
- Medical Suppliers:
- 70
- Rehab Centers:
- 1
Wealth
The median family income is $40,468 while the median household income is $33,119. Roughly 14.31% of the population live in poverty.
- Family Income:
- $40,468
- Household Income:
- $33,119
- In Poverty:
- 14.31%
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