Palm Terrace of Lakeland

Detailed report on the nursing home located in Lakeland, Florida (FL).

Palm Terrace of Lakeland is a large, for-profit, nursing home with 178 beds based at 1919 Lakeland Hills Boulevard in Lakeland, FL. The facility has 174 residents indicating 98% of its beds are occupied, which is above average within this state. The provider participates in the medicare & medicaid programs and provides resident & family counseling services. The home is not located in a hospital or continuing care retirement community and is fully sprinklered. A total of 224 Medicare patients were given 7,590 days of non-swing bed care and services in 2006, and the provider was reimbursed $2,505,936 by Medicare. 51 Medicare patients were given outpatient care and services by this provider in 2006. The provider was reimbursed $65,956 by Medicare for these services.

On a state level, the number of registered nurse hours per resident per day is much lower than average. Certified nursing assistant hours per resident per day is average. The number of licensed practical or vocational nurse hours per resident per day is average. Licensed staff hours per resident per day is lower than average.

When compared to other nursing homes in the state, it is more likely for long-stay residents to have moderate to severe pain, high-risk long-stay residents to have pressure sores, long-stay residents to be physically restrained, long-stay residents to be more depressed or anxious, long-stay residents to have catheter inserted and left, long-stay residents to spend most of their time in bed, long-stay residents to lose too much weight, and short-stay residents to have delirium at Palm Terrace of Lakeland.

When compared to other nursing homes in the state, it is less likely for long-stay residents to be given a pneumococcal vaccination, long-stay residents to have their ability to move around their room get worse, long-stay residents to have a urinary tract infection, short-stay residents to be given a influenza vaccination, and short-stay residents to be given a pneumococcal vaccination.

Overall Rating

Full StarFull StarEmpty StarEmpty StarEmpty Star
Rated 2.11 out of 5 from 9 User Reviews
Read the Reviews Read the Reviews | Review Now! Rate this Nursing Home

Quality of Care Rating

Full StarFull StarEmpty StarEmpty StarEmpty Star
Rated 2.11 out of 5 on this user rated measure.

Staff Rating

Full StarFull StarEmpty StarEmpty StarEmpty Star
Rated 2.22 out of 5 on this user rated measure.

Facility Rating

Full StarFull StarHalf StarEmpty StarEmpty Star
Rated 2.56 out of 5 on this user rated measure.

Promptness Rating

Full StarFull StarEmpty StarEmpty StarEmpty Star
Rated 1.89 out of 5 on this user rated measure.

Ownership Type

For-Profit - Corporation

Multiple Ownership

No

Address

1919 Lakeland Hills Boulevard
Lakeland, FL 33805

Phone Number

(863) 688-5612

Geographic Coordinates

28.070498, -81.953308
* The accuracy of these coordinates is at a address level.

Programs Accepted

Medicare & Medicaid

Counseling Available

Resident & Family

Sprinkler System

The amount of the facility that is sprinklered. All fire code regulations at different locations must be met.

Fully Sprinklered
Better than National Rate Better than National Rate Better than National Rate Better than National Rate Better than National Rate Better than National Rate Better than National Rate Better than National Rate Better than National Rate Better than National Rate

Beds

The total number of beds the facility operates. Each resident is assigned to a single bed.

This Provider This Provider
178
Lakeland Average
137
Polk County Average
125
Florida Average
120
United States Average
106

Beds Occupied

The percentage of total beds that are occupied by residents.

This Provider This Provider
98.00%
Lakeland
90.50%
Polk County
89.13%
Florida
87.92%
United States
84.18%

Residents

The total number of residents residing at the facility.

This Provider This Provider
174
Lakeland Average
123
Polk County Average
112
Florida Average
106
United States Average
90

Located in a Hospital

Status

Indicates whether the facility is located within a hospital.

This Provider This Provider
No
Lakeland
0 (0.00%)
Polk County
0 (0.00%)
Florida
17 (2.50%)
United States
1,271 (8.03%)

Located in a CCRC

Status

Indicates whether the facility is located within a continuing care retirement community.

This Provider This Provider
No
Lakeland
2 (20.00%)
Polk County
2 (8.70%)
Florida
59 (8.66%)
United States
1,255 (7.93%)

Recent Surveys

  • 01/11/2007 - Health Survey
  • 01/09/2007 - Fire Safety Survey
  • 12/07/2005 - Health Survey
  • 12/05/2005 - Fire Safety Survey
  • 10/28/2004 - Health Survey
  • 10/28/2004 - Fire Safety Survey

Staff

Charts

RN Hours Per Resident

The average number of registered nurse hours per resident per day.

This Provider
0.39
Lakeland Average
0.54
Polk County Average
0.49
Florida Average
0.57
United States Average
0.64

CNA Hours Per Resident

The average number of certified nursing assistant hours per resident per day.

This Provider This Provider
2.51
Lakeland Average
2.95
Polk County Average
2.92
Florida Average
2.94
United States Average
2.34

LPNLVN Hours Per Resident

The average number of licensed practical or vocational nurse hours per resident per day.

This Provider This Provider
0.91
Lakeland Average
0.94
Polk County Average
0.94
Florida Average
1.00
United States Average
0.79

Licensed Staff Hours Per Resident

The average number of licensed staff hours per resident per day.

This Provider This Provider
1.30
Lakeland Average
1.48
Polk County Average
1.43
Florida Average
1.57
United States Average
1.43

Quality Measures

Charts

Long-Stay Residents Given Influenza Vaccination

The percentage of long-stay residents given influenza vaccination during the flu season.

This Provider This Provider
68.00%
Lakeland
78.50%
Polk County
77.19%
Florida
75.40%
United States
86.01%

Long-Stay Residents Whose Need for Help With Daily Activities Has Increased

The percentage of long-stay residents whose need for help with daily activities has increased.

This Provider This Provider
13.00%
Lakeland
16.56%
Polk County
13.86%
Florida
14.76%
United States
16.08%

High-Risk Long-Stay Residents Who Have Pressure Sores

The percentage of high-risk long-stay residents who have pressure sores.

This Provider This Provider
17.00%
Lakeland
12.44%
Polk County
11.71%
Florida
13.32%
United States
12.83%

Long-Stay Residents Who Were Physically Restrained

The percentage of long-stay residents who were physically restrained.

This Provider This Provider
11.00%
Lakeland
12.10%
Polk County
14.22%
Florida
8.19%
United States
5.63%

Low-Risk Long-Stay Residents Who Lose Control of Their Bowels

The percentage of low-risk long-stay residents who lose control of their bowels or bladder.

This Provider This Provider
51.00%
Lakeland
49.12%
Polk County
49.35%
Florida
51.33%
United States
48.78%

Long-Stay Residents Who Spend Most of Their Time in Bed

The percentage of long-stay residents who spend most of their time in bed or in a chair.

This Provider This Provider
8.00%
Lakeland
4.60%
Polk County
4.26%
Florida
4.06%
United States
4.39%

Long-Stay Residents With a Urinary Tract Infection

The percentage of long-stay residents with a urinary tract infection.

This Provider This Provider
8.00%
Lakeland
12.00%
Polk County
10.87%
Florida
10.57%
United States
8.83%

Short-Stay Residents Given Influenza Vaccination

The percentage of short-stay residents given influenza vaccination during the flu season.

This Provider This Provider
25.00%
Lakeland
49.78%
Polk County
56.95%
Florida
60.86%
United States
72.85%

Short-Stay Residents With Delirium

The percentage of short-stay residents with delirium.

This Provider This Provider
4.00%
Lakeland
2.00%
Polk County
1.68%
Florida
1.54%
United States
2.12%

Short-Stay Residents With Pressure Sores

The percentage of short-stay residents with pressure sores.

This Provider This Provider
16.00%
Lakeland
14.89%
Polk County
13.14%
Florida
18.49%
United States
17.46%

Long-Stay Residents Given Pneumococcal Vaccination

The percentage of long-stay residents who were assessed and given pneumococcal vaccination.

This Provider This Provider
51.00%
Lakeland
80.44%
Polk County
77.10%
Florida
69.48%
United States
79.81%

Long-Stay Residents Who Have Moderate to Severe Pain

The percentage of long-stay residents who have moderate to severe pain.

This Provider This Provider
7.00%
Lakeland
6.30%
Polk County
4.78%
Florida
4.19%
United States
4.53%

Low-Risk Long-Stay Residents Who Have Pressure Sores

The percentage of low-risk long-stay residents who have pressure sores.

This Provider This Provider
3.00%
Lakeland
1.20%
Polk County
1.93%
Florida
2.61%
United States
2.33%

Long-Stay Residents Who are More Depressed or Anxious

The percentage of long-stay residents who are more depressed or anxious.

This Provider This Provider
13.00%
Lakeland
11.70%
Polk County
8.70%
Florida
10.27%
United States
14.45%

Long-Stay Residents Who Have Catheter Inserted and Left

The percentage of long-stay residents who have/had a catheter inserted and left in their bladder.

This Provider This Provider
10.00%
Lakeland
5.70%
Polk County
6.17%
Florida
5.73%
United States
5.89%

Long-Stay Residents Whose Ability to Move Around Their Room Got Worse

The percentage of long-stay residents whose ability to move about in and around their room got worse.

This Provider This Provider
9.00%
Lakeland
14.75%
Polk County
11.95%
Florida
11.51%
United States
13.04%

Long-Stay Residents Who Lose Too Much Weight

The percentage of long-stay residents who lose too much weight.

This Provider This Provider
15.00%
Lakeland
8.56%
Polk County
9.00%
Florida
9.25%
United States
9.09%

Short-Stay Residents Given Pneumococcal Vaccination

The percentage of short-stay residents who were assessed and given pneumococcal vaccination.

This Provider This Provider
18.00%
Lakeland
70.11%
Polk County
73.82%
Florida
65.27%
United States
73.02%

Short-Stay Residents Who Had Moderate to Severe Pain

The percentage of short-stay residents who had moderate to severe pain.

This Provider This Provider
21.00%
Lakeland
27.33%
Polk County
21.73%
Florida
19.79%
United States
20.65%

Treatment Figures

Charts

Non-Swing Bed Patients

The number of non-swing bed patients treated by this provider that were covered by Medicare Part A in 2006. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
224
Lakeland Average
274
Polk County Average
250
Florida Average
222
United States Average
133

Non-Swing Bed Patient Discharges

The number of non-swing bed patient discharges made by this provider that were covered by Medicare Part A in 2006. A discharge is defined as a formal release from a hospital or skilled nursing facility. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
204
Lakeland Average
269
Polk County Average
242
Florida Average
222
United States Average
124

Non-Swing Bed Utilization Days

The number of days of non-swing bed care that are chargeable to Medicare Part A facility utilization by this provider in 2006. This measure includes full days, coinsurance days, and lifetime reserve days. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
7,590
Lakeland Average
9,097
Polk County Average
8,427
Florida Average
7,530
United States Average
4,470

Outpatients

The number of outpatients treated by this provider that were covered by Medicare Part B in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.

Note:

These figures may include data from other departments at this facility.

This Provider This Provider
51
Lakeland Average
92
Polk County Average
86
Florida Average
218
United States Average
301

Financials

Charts

Medicare Non-Swing Bed Payments

The total non-swing bed associated Medicare Part A payments made to this provider in 2006. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
$2,505,936
Lakeland Average
$2,894,736
Polk County Average
$2,558,400
Florida Average
$2,383,353
United States Average
$1,318,701

Medicare Payments Per Non-Swing Bed Utilization Day

The average Medicare payments made to this provider per Medicare Part A covered non-swing bed utilization day in 2006. This measure includes full days, coinsurance days, and lifetime reserve days. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
$330
Lakeland Average
$318
Polk County Average
$304
Florida Average
$317
United States Average
$295

Medicare Outpatient Payments

The total outpatient associated Medicare Part B payments made to this provider in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.

Note:

These figures may include data from other departments at this facility.

This Provider This Provider
$65,956
Lakeland Average
$146,211
Polk County Average
$122,942
Florida Average
$228,515
United States Average
$266,523

Medicare Payments Per Non-Swing Bed Patient

The average Medicare payments made to this provider per Medicare Part A covered non-swing bed patient in 2006. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
$11,187
Lakeland Average
$10,549
Polk County Average
$10,235
Florida Average
$10,739
United States Average
$9,943

Medicare Payments Per Non-Swing Bed Patient Discharge

The average Medicare payments made to this provider per Medicare Part A covered non-swing bed patient discharge in 2006. A discharge is defined as a formal release from a hospital or skilled nursing facility. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
$12,284
Lakeland Average
$10,769
Polk County Average
$10,551
Florida Average
$10,721
United States Average
$10,652

Medicare Payments Per Outpatient

The average Medicare payments made to this provider per Medicare Part B covered outpatient in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.

Note:

These figures may include data from other departments at this facility.

This Provider This Provider
$1,293
Lakeland Average
$1,582
Polk County Average
$1,436
Florida Average
$1,047
United States Average
$885

Deficiencies

01/09/2007 - Exits and Egress

01/09/2007 - Exits and Egress
Type:
Fire Safety
Category:
Exits and Egress
Issue:
exits that are accessible at all times.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
01/09/2007
Date Fixed:
02/12/2007

01/09/2007 - Vertical Openings

01/09/2007 - Vertical Openings
Type:
Fire Safety
Category:
Vertical Openings
Issue:
exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detectors.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
01/09/2007
Date Fixed:
02/12/2007

04/14/2006 - Administration

04/14/2006 - Administration
Type:
Health
Category:
Administration
Issue:
Keep accurate and appropriate medical records.
Found Via:
Complaint
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
04/14/2006
Date Fixed:
05/24/2006

04/14/2006 - Quality Care

04/14/2006 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
Found Via:
Complaint
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
04/14/2006
Date Fixed:
05/24/2006

04/14/2006 - Environmental

04/14/2006 - Environmental
Type:
Health
Category:
Environmental
Issue:
Make sure that the nursing home area is free of dangers that cause accidents.
Found Via:
Complaint
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
04/14/2006
Date Fixed:
05/24/2006

12/07/2005 - Mistreatment

12/07/2005 - Mistreatment
Type:
Health
Category:
Mistreatment
Issue:
Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
12/07/2005
Date Fixed:
01/17/2006

12/07/2005 - Environmental

12/07/2005 - Environmental
Type:
Health
Category:
Environmental
Issue:
Provide needed housekeeping and maintenance.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
12/07/2005
Date Fixed:
01/17/2006

12/07/2005 - Environmental

12/07/2005 - Environmental
Type:
Health
Category:
Environmental
Issue:
Keep sound levels comfortable.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
12/07/2005
Date Fixed:
01/17/2006

12/07/2005 - Quality Care

12/07/2005 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Give professional services that follow each resident's written care plan.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
12/07/2005
Date Fixed:
01/17/2006

12/07/2005 - Quality Care

12/07/2005 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
12/07/2005
Date Fixed:
01/17/2006

12/07/2005 - Environmental

12/07/2005 - Environmental
Type:
Health
Category:
Environmental
Issue:
Make sure that the nursing home area is free of dangers that cause accidents.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
12/07/2005
Date Fixed:
01/17/2006

12/07/2005 - Quality Care

12/07/2005 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
12/07/2005
Date Fixed:
01/17/2006

12/07/2005 - Pharmacy Service

12/07/2005 - Pharmacy Service
Type:
Health
Category:
Pharmacy Service
Issue:
Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
12/07/2005
Date Fixed:
01/17/2006

12/07/2005 - Pharmacy Service

12/07/2005 - Pharmacy Service
Type:
Health
Category:
Pharmacy Service
Issue:
Make sure that residents are safe from serious medication errors.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
12/07/2005
Date Fixed:
02/18/2006

12/07/2005 - Environmental

12/07/2005 - Environmental
Type:
Health
Category:
Environmental
Issue:
Have a program to keep infection from spreading.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
12/07/2005
Date Fixed:
01/17/2006

12/07/2005 - Environmental

12/07/2005 - Environmental
Type:
Health
Category:
Environmental
Issue:
Make sure that staff members wash their hands when needed.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
12/07/2005
Date Fixed:
01/17/2006

12/07/2005 - Environmental

12/07/2005 - Environmental
Type:
Health
Category:
Environmental
Issue:
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
12/07/2005
Date Fixed:
01/17/2006

12/07/2005 - Administration

12/07/2005 - Administration
Type:
Health
Category:
Administration
Issue:
1) Review the work of each nurse aide every year; or 2) give regular training for the nurse aides.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
12/07/2005
Date Fixed:
01/17/2006

12/07/2005 - Administration

12/07/2005 - Administration
Type:
Health
Category:
Administration
Issue:
Keep accurate and appropriate medical records.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
12/07/2005
Date Fixed:
01/17/2006

12/07/2005 - Resident Rights

12/07/2005 - Resident Rights
Type:
Health
Category:
Resident Rights
Issue:
Provide proof that all residents' personal money which is deposited with the nursing home, is secure.
Found Via:
Survey
Scope:
Widespread
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
12/07/2005
Date Fixed:
01/17/2006

12/07/2005 - Resident Rights

12/07/2005 - Resident Rights
Type:
Health
Category:
Resident Rights
Issue:
Listen to the resident or family groups or act on their complaints or suggestions.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
12/07/2005
Date Fixed:
01/17/2006

12/07/2005 - Resident Rights

12/07/2005 - Resident Rights
Type:
Health
Category:
Resident Rights
Issue:
Properly hold, secure and manage each resident's personal money which is deposited with the nursing home.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
12/07/2005
Date Fixed:
01/17/2006

12/05/2005 - Vertical Openings

12/05/2005 - Vertical Openings
Type:
Fire Safety
Category:
Vertical Openings
Issue:
exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detectors.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
12/05/2005
Date Fixed:
01/17/2006

12/05/2005 - Miscellaneous

12/05/2005 - Miscellaneous
Type:
Fire Safety
Category:
Miscellaneous
Issue:
fire safety features required by current fire safety codes.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
12/05/2005
Date Fixed:
01/17/2006

10/28/2004 - Resident Rights

10/28/2004 - Resident Rights
Type:
Health
Category:
Resident Rights
Issue:
Provide proof that all residents' personal money which is deposited with the nursing home, is secure.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
10/28/2004
Date Fixed:
12/09/2004

10/28/2004 - Environmental

10/28/2004 - Environmental
Type:
Health
Category:
Environmental
Issue:
Keep safe, clean and homelike surroundings.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
10/28/2004
Date Fixed:
12/09/2004

10/28/2004 - Resident Assessment

10/28/2004 - Resident Assessment
Type:
Health
Category:
Resident Assessment
Issue:
Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
10/28/2004
Date Fixed:
12/09/2004

10/28/2004 - Resident Assessment

10/28/2004 - Resident Assessment
Type:
Health
Category:
Resident Assessment
Issue:
1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
10/28/2004
Date Fixed:
12/09/2004

10/28/2004 - Quality Care

10/28/2004 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Give professional services that follow each resident's written care plan.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
10/28/2004
Date Fixed:
12/09/2004

10/28/2004 - Nutrition and Dietary

10/28/2004 - Nutrition and Dietary
Type:
Health
Category:
Nutrition and Dietary
Issue:
Hire enough skilled workers to carry out dietary service.
Found Via:
Survey
Scope:
Widespread
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
10/28/2004
Date Fixed:
12/09/2004

10/28/2004 - Nutrition and Dietary

10/28/2004 - Nutrition and Dietary
Type:
Health
Category:
Nutrition and Dietary
Issue:
Provide special eating equipment and utensils for each resident who needs them.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
10/28/2004
Date Fixed:
12/09/2004

10/28/2004 - Nutrition and Dietary

10/28/2004 - Nutrition and Dietary
Type:
Health
Category:
Nutrition and Dietary
Issue:
Store, cook, and give out food in a safe and clean way.
Found Via:
Survey
Scope:
Widespread
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
10/28/2004
Date Fixed:
12/09/2004

10/28/2004 - Pharmacy Service

10/28/2004 - Pharmacy Service
Type:
Health
Category:
Pharmacy Service
Issue:
Properly mark drugs and other similar products.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
10/28/2004
Date Fixed:
12/09/2004

10/28/2004 - Environmental

10/28/2004 - Environmental
Type:
Health
Category:
Environmental
Issue:
Make sure that staff members wash their hands when needed.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
10/28/2004
Date Fixed:
12/09/2004

10/28/2004 - Environmental

10/28/2004 - Environmental
Type:
Health
Category:
Environmental
Issue:
Provide at least one room to use as a dining room and for activities, that is a good size, with good lighting, airflow and furniture.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
10/28/2004
Date Fixed:
12/09/2004

10/28/2004 - Illumination and Emergency Power

10/28/2004 - Illumination and Emergency Power
Type:
Fire Safety
Category:
Illumination and Emergency Power
Issue:
emergency lighting that can last at least 1 1/2 hours.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
10/28/2004
Date Fixed:
12/09/2004

10/28/2004 - Emergency Plans and Fire Drills

10/28/2004 - Emergency Plans and Fire Drills
Type:
Fire Safety
Category:
Emergency Plans and Fire Drills
Issue:
record of quarterly fire drills for each shift under varying conditions.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
10/28/2004
Date Fixed:
12/09/2004

10/28/2004 - Building Service Equipment

10/28/2004 - Building Service Equipment
Type:
Fire Safety
Category:
Building Service Equipment
Issue:
heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
10/28/2004
Date Fixed:
12/09/2004

10/28/2004 - Resident Rights

10/28/2004 - Resident Rights
Type:
Health
Category:
Resident Rights
Issue:
Provide care in a way that keeps or builds each resident's dignity and self respect.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
10/28/2004
Date Fixed:
12/09/2004

10/28/2004 - Resident Rights

10/28/2004 - Resident Rights
Type:
Health
Category:
Resident Rights
Issue:
Make sure each resident has the right to choose activities, schedules and health care according to his or her interests, assessment, and plan of care.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
10/28/2004
Date Fixed:
12/09/2004

Reviews and Ratings

 (Details have not been substantiated)

A Review by Anonymous

Palm Terrace of Lakeland Review
Overall:
Full StarFull StarFull StarEmpty StarEmpty Star
Care:
Full StarFull StarFull StarEmpty StarEmpty Star
Staff:
Full StarFull StarFull StarEmpty StarEmpty Star
Facility:
Full StarFull StarFull StarEmpty StarEmpty Star
Promptness:
Full StarFull StarFull StarEmpty StarEmpty Star
Insurance:
Medicare
Details:

I had a parent stay there and I was very disappointed. Since they were there. They developed bed sores, had to be transported to the local hospital because they couldn't wake her up. My parent would constantly complain about never being turned in her bed. When sitting up they would leave my parent there for hours on end even when they knew they shouldn't have. When I would call staff members it would be days when I could not connect with them. There were times when I would call and be put on hold and never be able to talk with anyone, I would have to call back and then they would tell me that the staff member didn't have an extension. Why put me on hold? This place is terrible! I wouldn't recommend this facility to anyone!

Member:
Date:

A Review by Anonymous

Palm Terrace of Lakeland Review
Overall:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Care:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Insurance:
United Healthcare
Details:

Thief: My nana just finished a month long stay for rehabilitation at Palm Terrace of Lakeland and someone helped their self to her brand new Michael Kors watch {$400}! Seriously... can anyone be trusted anymore? Am wondering what it must feel like to steel a watch from an elderly person with dementia...

Member:
Date:

A Review by Anonymous

Palm Terrace of Lakeland Review
Overall:
Full StarFull StarFull StarFull StarFull Star
Care:
Full StarFull StarFull StarFull StarEmpty Star
Staff:
Full StarFull StarFull StarFull StarEmpty Star
Facility:
Full StarFull StarFull StarFull StarFull Star
Promptness:
Full StarFull StarFull StarFull StarEmpty Star
Insurance:
Blue Cross / Blue Shield
Details:

Due to serious injuries I was here twice in 2008 for a total of 65 days. I also used the outpatient phys. therapy dept. I was very pleased with this facility.

Member:
Date:

A Review by Anonymous

Palm Terrace of Lakeland Review
Overall:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Care:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Insurance:
Anthem
Details:

This facility has the worse mamgement and staff I have ever seen. Cna's didin't respond promptly to call lights or if they did they would say I'm sry, I can't help you I'm not your CNA!! Worse place ever!!!!!!!!!!!!!!!!!

Member:
Date:

A Review by Anonymous

Palm Terrace of Lakeland Review
Overall:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Care:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Insurance:
Medicaid / Medi-Cal
Details:

The administration does not take care of the staff and they in turn do a terrible job with the residents. Residents are kept laying in their urine/feces for at least an 8 hour shift maybe longer.I would not leave any family member in the care of this facility. If you have a family member there please be aware that they house mentally ill patients there that stroll the facility at will.

Member:
Date:

A Review by Anonymous

Palm Terrace of Lakeland Review
Overall:
Full StarFull StarFull StarFull StarEmpty Star
Care:
Full StarFull StarFull StarFull StarEmpty Star
Staff:
Full StarFull StarFull StarFull StarFull Star
Facility:
Full StarFull StarFull StarFull StarEmpty Star
Promptness:
Full StarFull StarFull StarFull StarEmpty Star
Insurance:
Medicare
Details:

my stay at palm terrace was short lived but i was cared for with the up most respect. the staff was wonderful. they always have some kind of activity to get involved in. my call light was always answered right away and i hardly ever had to keep asking for something.

Member:
Date:

A Review by Anonymous

Palm Terrace of Lakeland Review
Overall:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Care:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarFull StarFull StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Insurance:
Medicare
Details:

Had a family member in this facility 2 years ago was the best experience. Staff was helpful and went out of their way to make us comfortable. Had a different family member staying here last month and was the complete oppisite expirence. Staff did not respond to our needs and seemed to not care about the job they were doing. Not sure what changed in that short amount of time but was very disappointed about the current state this facility.

Member:
Date:

A Review by Anonymous

Palm Terrace of Lakeland Review
Overall:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Care:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarFull StarFull StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Insurance:
Medicaid / Medi-Cal
Details:

If you have a family member in this nursing home MAKE SURE you visit them every day and make frequent checks on the quality of care provided. The majority of the staff is unhelpful, ignorant, and a few are even cruel (with one or two notable exceptions). Overall, I don't think there are very many employees at Palm Terrace who truly care about the people they care for or the job they are doing. To protect my family member's privacy, I won't go into details about their specific situation, but SOMETHING should be done about the state of nursing homes in Florida, particularly this one.

Member:
Date:

A Review by Anonymous

Palm Terrace of Lakeland Review
Overall:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Care:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Insurance:
Medicare
Details:

Staff is falling apart and patients are suffering care

Member:
Date:

Discussions

 (Details have not been substantiated)
No discussions have been started. Start the first discussion!

Supplemental

Last Modified

Monday, July 21, 2008 2:43 PM MST

Indicates the latest change to the core data for this provider. It does not reflect changes from user input, such as reviews and discussions.

Disclosure

CiteHealth is not associated with Palm Terrace of Lakeland. We do not endorse, sponsor, or take financial incentives from this provider.

Updates & Additional Information

We appreciate any verifiable updates or additional information you may have on this provider.

Nearby Nursing Homes

  1. Nursing Home
    Lakeland Hills Center
    Located 0.09 miles away in Lakeland at 610 E Bella Vista Drive.
  2. Nursing Home
    Consulate Health Care of Lake Parker
    Located 0.56 miles away in Lakeland at 2020 W Lake Parker Drive.
  3. Nursing Home
    Valencia Hills Health &..
    Located 2.16 miles away in Lakeland at 1350 Sleepy Hill Road.
  4. Nursing Home
    The Manor at Carpenters
    Located 2.31 miles away in Lakeland at 1001 Carpenters Way.
  5. Nursing Home
    Florida Presbyterian Homes
    Located 2.64 miles away in Lakeland at 909 Lakeside Avenue.
Note: There are a total of 24 homes within 25 miles of this provider.

Newest Reviews

Lakeland at a Glance

Lakeland has a total population of 78,452, of which 16,795 are children under the age of 18 and 18,046 are seniors 65 and older. The median age is 39.7.

Total Population:
78,452
Median Age:
39.7
Males:
36,444 (46.5%)
Female:
42,008 (53.5%)
Children (0-17):
16,795 (21.4%)
Adults (18-64):
43,611 (55.6%)
Seniors (65+):
18,046 (23.0%)
Age Breakdown:
Breakdown of age groups in Lakeland
Married:
33,929 (43.2%)
Divorced:
7,990 (10.2%)
Marriage Breakdown:
Breakdown of marriage in Lakeland
Hispanic Ethnicity:
5,032 (6.41%)
White:
57,677 (73.52%)
African American:
16,682 (21.26%)
Asian:
1,050 (1.34%)
Pacific Islander:
46 (0.06%)
Indian:
217 (0.28%)
Other:
1,379 (1.76%)
Two or More:
1,401 (1.79%)
Racial Breakdown:
Breakdown of race in Lakeland

Health

The average number of disabilities per resident is 0.42, which does not include institutionalized individuals.

Disabilities:
0.42 (Per Capita)
Dialysis Centers:
3
Doctors:
1,023
Home Agencies:
9
Hospitals:
1
Nursing Homes:
10
Medical Suppliers:
70
Rehab Centers:
1

Wealth

The median family income is $40,468 while the median household income is $33,119. Roughly 14.31% of the population live in poverty.

Family Income:
$40,468
Household Income:
$33,119
In Poverty:
14.31%

Nearby Doctors

Note: These physicians are not associated with this provider. However, an office is nearby.

Health Management Tools

Support for your Organization

If you represent a health care provider, government entity, library or university, we would like to support you. See our organization support page to see how we can help.