Heartland Healthcare Center Canton

Detailed report on the nursing home located in Canton, Michigan (MI).

Heartland Healthcare Center Canton is an average sized, for-profit, nursing home with 120 beds based at 7025 Lilley Road in Canton, MI. The facility has 88 residents indicating 73% of its beds are occupied, which is below average within this state. The provider participates in the medicare program and provides resident counseling services. The home is not located in a hospital or continuing care retirement community and is fully sprinklered. A total of 706 Medicare patients were given 22,051 days of non-swing bed care and services in 2006, and the provider was reimbursed $7,912,792 by Medicare. 12 Medicare patients were given outpatient care and services by this provider in 2006. The provider was reimbursed $17,518 by Medicare for these services.

On a state level, the number of registered nurse hours per resident per day is much higher than average. Certified nursing assistant hours per resident per day is average. The number of licensed practical or vocational nurse hours per resident per day is average. Licensed staff hours per resident per day is higher than average.

When compared to other nursing homes in the state, it is more likely for short-stay residents to have moderate to severe pain at Heartland Healthcare Center Canton.

When compared to other nursing homes in the state, it is less likely for short-stay residents to be given a influenza vaccination, short-stay residents to be given a pneumococcal vaccination, and short-stay residents to have delirium.

Overall Rating

Full StarFull StarEmpty StarEmpty StarEmpty Star
Rated 1.83 out of 5 from 6 User Reviews
Read the Reviews Read the Reviews | Review Now! Rate this Nursing Home

Quality of Care Rating

Full StarFull StarEmpty StarEmpty StarEmpty Star
Rated 2.00 out of 5 on this user rated measure.

Staff Rating

Full StarFull StarEmpty StarEmpty StarEmpty Star
Rated 2.17 out of 5 on this user rated measure.

Facility Rating

Full StarFull StarFull StarEmpty StarEmpty Star
Rated 2.83 out of 5 on this user rated measure.

Promptness Rating

Full StarFull StarEmpty StarEmpty StarEmpty Star
Rated 1.67 out of 5 on this user rated measure.

Ownership Type

For-Profit - Corporation

Multiple Ownership

Yes

Address

7025 Lilley Road
Canton, MI 48187

Phone Number

(734) 394-3100

Geographic Coordinates

42.335831, -83.459299
* The accuracy of these coordinates is at a address level.

Programs Accepted

Medicare

Counseling Available

Resident

Sprinkler System

The amount of the facility that is sprinklered. All fire code regulations at different locations must be met.

Fully Sprinklered
Better than National Rate Better than National Rate Better than National Rate Better than National Rate Better than National Rate Better than National Rate Better than National Rate Better than National Rate Better than National Rate Better than National Rate

Beds

The total number of beds the facility operates. Each resident is assigned to a single bed.

This Provider This Provider
120
Wayne County Average
125
Michigan Average
110
United States Average
106

Beds Occupied

The percentage of total beds that are occupied by residents.

This Provider This Provider
73.00%
Wayne County
81.99%
Michigan
87.01%
United States
84.18%

Residents

The total number of residents residing at the facility.

This Provider This Provider
88
Wayne County Average
103
Michigan Average
96
United States Average
90

Located in a Hospital

Status

Indicates whether the facility is located within a hospital.

This Provider This Provider
No
Wayne County
0 (0.00%)
Michigan
27 (6.38%)
United States
1,271 (8.03%)

Located in a CCRC

Status

Indicates whether the facility is located within a continuing care retirement community.

This Provider This Provider
No
Wayne County
4 (5.33%)
Michigan
38 (8.98%)
United States
1,255 (7.93%)

Recent Surveys

  • 10/27/2006 - Health Survey
  • 10/26/2006 - Fire Safety Survey
  • 10/07/2005 - Health Survey
  • 10/07/2005 - Fire Safety Survey

Staff

Charts

RN Hours Per Resident

The average number of registered nurse hours per resident per day.

This Provider
0.89
Wayne County Average
0.52
Michigan Average
0.63
United States Average
0.64

CNA Hours Per Resident

The average number of certified nursing assistant hours per resident per day.

This Provider This Provider
2.09
Wayne County Average
2.32
Michigan Average
2.41
United States Average
2.34

LPNLVN Hours Per Resident

The average number of licensed practical or vocational nurse hours per resident per day.

This Provider This Provider
0.76
Wayne County Average
0.78
Michigan Average
0.76
United States Average
0.79

Licensed Staff Hours Per Resident

The average number of licensed staff hours per resident per day.

This Provider This Provider
1.65
Wayne County Average
1.30
Michigan Average
1.38
United States Average
1.43

Quality Measures

Charts

Long-Stay Residents Given Influenza Vaccination

The percentage of long-stay residents given influenza vaccination during the flu season.

Note:

Not Available - The data for this measure is missing. Call the facility to discuss this quality measure.

Long-Stay Residents Whose Need for Help With Daily Activities Has Increased

The percentage of long-stay residents whose need for help with daily activities has increased.

Note:

Not Available - The data for this measure is missing. Call the facility to discuss this quality measure.

High-Risk Long-Stay Residents Who Have Pressure Sores

The percentage of high-risk long-stay residents who have pressure sores.

Note:

Not Available - The data for this measure is missing. Call the facility to discuss this quality measure.

Long-Stay Residents Who Were Physically Restrained

The percentage of long-stay residents who were physically restrained.

Note:

Not Available - The data for this measure is missing. Call the facility to discuss this quality measure.

Low-Risk Long-Stay Residents Who Lose Control of Their Bowels

The percentage of low-risk long-stay residents who lose control of their bowels or bladder.

Note:

Not Available - The data for this measure is missing. Call the facility to discuss this quality measure.

Long-Stay Residents Who Spend Most of Their Time in Bed

The percentage of long-stay residents who spend most of their time in bed or in a chair.

Note:

Not Available - The data for this measure is missing. Call the facility to discuss this quality measure.

Long-Stay Residents With a Urinary Tract Infection

The percentage of long-stay residents with a urinary tract infection.

Note:

Not Available - The data for this measure is missing. Call the facility to discuss this quality measure.

Short-Stay Residents Given Influenza Vaccination

The percentage of short-stay residents given influenza vaccination during the flu season.

This Provider This Provider
29.00%
Wayne County
50.24%
Michigan
74.45%
United States
72.85%

Short-Stay Residents With Delirium

The percentage of short-stay residents with delirium.

This Provider This Provider
0.00%
Wayne County
1.42%
Michigan
2.48%
United States
2.12%

Short-Stay Residents With Pressure Sores

The percentage of short-stay residents with pressure sores.

This Provider This Provider
17.00%
Wayne County
16.08%
Michigan
14.94%
United States
17.46%

Long-Stay Residents Given Pneumococcal Vaccination

The percentage of long-stay residents who were assessed and given pneumococcal vaccination.

Note:

Not Available - The data for this measure is missing. Call the facility to discuss this quality measure.

Long-Stay Residents Who Have Moderate to Severe Pain

The percentage of long-stay residents who have moderate to severe pain.

Note:

Not Available - The data for this measure is missing. Call the facility to discuss this quality measure.

Low-Risk Long-Stay Residents Who Have Pressure Sores

The percentage of low-risk long-stay residents who have pressure sores.

Note:

Not Available - The data for this measure is missing. Call the facility to discuss this quality measure.

Long-Stay Residents Who are More Depressed or Anxious

The percentage of long-stay residents who are more depressed or anxious.

Note:

Not Available - The data for this measure is missing. Call the facility to discuss this quality measure.

Long-Stay Residents Who Have Catheter Inserted and Left

The percentage of long-stay residents who have/had a catheter inserted and left in their bladder.

Note:

Not Available - The data for this measure is missing. Call the facility to discuss this quality measure.

Long-Stay Residents Whose Ability to Move Around Their Room Got Worse

The percentage of long-stay residents whose ability to move about in and around their room got worse.

Note:

Not Available - The data for this measure is missing. Call the facility to discuss this quality measure.

Long-Stay Residents Who Lose Too Much Weight

The percentage of long-stay residents who lose too much weight.

Note:

Not Available - The data for this measure is missing. Call the facility to discuss this quality measure.

Short-Stay Residents Given Pneumococcal Vaccination

The percentage of short-stay residents who were assessed and given pneumococcal vaccination.

This Provider This Provider
60.00%
Wayne County
51.90%
Michigan
75.76%
United States
73.02%

Short-Stay Residents Who Had Moderate to Severe Pain

The percentage of short-stay residents who had moderate to severe pain.

This Provider This Provider
32.00%
Wayne County
15.82%
Michigan
19.92%
United States
20.65%

Treatment Figures

Charts

Non-Swing Bed Patients

The number of non-swing bed patients treated by this provider that were covered by Medicare Part A in 2006. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
706
Wayne County Average
203
Michigan Average
174
United States Average
133

Non-Swing Bed Patient Discharges

The number of non-swing bed patient discharges made by this provider that were covered by Medicare Part A in 2006. A discharge is defined as a formal release from a hospital or skilled nursing facility. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
810
Wayne County Average
211
Michigan Average
164
United States Average
124

Non-Swing Bed Utilization Days

The number of days of non-swing bed care that are chargeable to Medicare Part A facility utilization by this provider in 2006. This measure includes full days, coinsurance days, and lifetime reserve days. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
22,051
Wayne County Average
8,083
Michigan Average
6,196
United States Average
4,470

Outpatients

The number of outpatients treated by this provider that were covered by Medicare Part B in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.

Note:

These figures may include data from other departments at this facility.

This Provider This Provider
12
Wayne County Average
77
Michigan Average
231
United States Average
301

Financials

Charts

Medicare Non-Swing Bed Payments

The total non-swing bed associated Medicare Part A payments made to this provider in 2006. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
$7,912,792
Wayne County Average
$2,502,284
Michigan Average
$1,854,195
United States Average
$1,318,701

Medicare Payments Per Non-Swing Bed Utilization Day

The average Medicare payments made to this provider per Medicare Part A covered non-swing bed utilization day in 2006. This measure includes full days, coinsurance days, and lifetime reserve days. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
$359
Wayne County Average
$310
Michigan Average
$299
United States Average
$295

Medicare Outpatient Payments

The total outpatient associated Medicare Part B payments made to this provider in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.

Note:

These figures may include data from other departments at this facility.

This Provider This Provider
$17,518
Wayne County Average
$106,188
Michigan Average
$214,922
United States Average
$266,523

Medicare Payments Per Non-Swing Bed Patient

The average Medicare payments made to this provider per Medicare Part A covered non-swing bed patient in 2006. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
$11,208
Wayne County Average
$12,342
Michigan Average
$10,634
United States Average
$9,943

Medicare Payments Per Non-Swing Bed Patient Discharge

The average Medicare payments made to this provider per Medicare Part A covered non-swing bed patient discharge in 2006. A discharge is defined as a formal release from a hospital or skilled nursing facility. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
$9,769
Wayne County Average
$11,852
Michigan Average
$11,337
United States Average
$10,652

Medicare Payments Per Outpatient

The average Medicare payments made to this provider per Medicare Part B covered outpatient in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.

Note:

These figures may include data from other departments at this facility.

This Provider This Provider
$1,460
Wayne County Average
$1,387
Michigan Average
$929
United States Average
$885

Deficiencies

02/16/2007 - Resident Rights

02/16/2007 - Resident Rights
Type:
Health
Category:
Resident Rights
Issue:
Provide services to meet the needs and preferences of each resident.
Found Via:
Complaint
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
02/16/2007
Date Fixed:
04/06/2007

02/16/2007 - Quality Care

02/16/2007 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Give professional services that meet a professional standard of quality.
Found Via:
Complaint
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
02/16/2007
Date Fixed:
04/06/2007

10/27/2006 - Nutrition and Dietary

10/27/2006 - Nutrition and Dietary
Type:
Health
Category:
Nutrition and Dietary
Issue:
1) Provide 3 meals daily at regular times; or 2) serve breakfast within 14 hours after dinner; or 3) offer a snack at bedtime each day.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
10/27/2006
Date Fixed:
12/13/2006

10/27/2006 - Quality Care

10/27/2006 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Make sure that each resident's nutritional needs were met.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Actual harm
Date Found:
10/27/2006
Date Fixed:
12/13/2006

10/27/2006 - Pharmacy Service

10/27/2006 - Pharmacy Service
Type:
Health
Category:
Pharmacy Service
Issue:
Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
10/27/2006
Date Fixed:
12/13/2006

10/27/2006 - Pharmacy Service

10/27/2006 - Pharmacy Service
Type:
Health
Category:
Pharmacy Service
Issue:
Make sure that residents are safe from serious medication errors.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
10/27/2006
Date Fixed:
12/13/2006

10/27/2006 - Quality Care

10/27/2006 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Have enough nurses to care for every resident in a way that maximizes the resident's well being.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
10/27/2006
Date Fixed:
12/13/2006

10/27/2006 - Resident Rights

10/27/2006 - Resident Rights
Type:
Health
Category:
Resident Rights
Issue:
Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
10/27/2006
Date Fixed:
12/13/2006

10/27/2006 - Resident Rights

10/27/2006 - Resident Rights
Type:
Health
Category:
Resident Rights
Issue:
Let residents give themselves their drugs if they are able.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
10/27/2006
Date Fixed:
12/13/2006

10/27/2006 - Mistreatment

10/27/2006 - Mistreatment
Type:
Health
Category:
Mistreatment
Issue:
Protect each resident from all abuse, physical punishment, and being separated from others.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Actual harm
Date Found:
10/27/2006
Date Fixed:
12/13/2006

10/27/2006 - Mistreatment

10/27/2006 - Mistreatment
Type:
Health
Category:
Mistreatment
Issue:
Protect residents from mistreatment, neglect, and/or theft of personal property.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
10/27/2006
Date Fixed:
12/13/2006

10/27/2006 - Mistreatment

10/27/2006 - Mistreatment
Type:
Health
Category:
Mistreatment
Issue:
Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
10/27/2006
Date Fixed:
12/13/2006

10/27/2006 - Resident Rights

10/27/2006 - Resident Rights
Type:
Health
Category:
Resident Rights
Issue:
Make sure each resident has the right to choose activities, schedules and health care according to his or her interests, assessment, and plan of care.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
10/27/2006
Date Fixed:
12/13/2006

10/27/2006 - Quality Care

10/27/2006 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Give each resident care and services to get or keep the highest quality of life possible.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
10/27/2006
Date Fixed:
12/13/2006

10/27/2006 - Quality Care

10/27/2006 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
10/27/2006
Date Fixed:
12/13/2006

10/27/2006 - Quality Care

10/27/2006 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
10/27/2006
Date Fixed:
12/13/2006

10/27/2006 - Environmental

10/27/2006 - Environmental
Type:
Health
Category:
Environmental
Issue:
Make sure that the nursing home area is free of dangers that cause accidents.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Actual harm
Date Found:
10/27/2006
Date Fixed:
12/13/2006

10/26/2006 - Smoke Compartmentation and Control

10/26/2006 - Smoke Compartmentation and Control
Type:
Fire Safety
Category:
Smoke Compartmentation and Control
Issue:
walls or barriers that prevent smoke from passing through and would resist fire for at least one hour.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
10/26/2006
Date Fixed:
12/01/2006

10/26/2006 - Hazardous Area

10/26/2006 - Hazardous Area
Type:
Fire Safety
Category:
Hazardous Area
Issue:
construction that can resist fire for one hour or an approved fire extinguishing system.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
10/26/2006
Date Fixed:
12/01/2006

10/26/2006 - Automatic Sprinkler Systems

10/26/2006 - Automatic Sprinkler Systems
Type:
Fire Safety
Category:
Automatic Sprinkler Systems
Issue:
automatic sprinkler systems that have been maintained in working order.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
10/26/2006
Date Fixed:
12/01/2006

10/26/2006 - Corridor Walls and Doors

10/26/2006 - Corridor Walls and Doors
Type:
Fire Safety
Category:
Corridor Walls and Doors
Issue:
corridor and hallway doors that block smoke.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
10/26/2006
Date Fixed:
12/01/2006

Reviews and Ratings

 (Details have not been substantiated)

A Review by Anonymous

Heartland Healthcare Center Canton Review
Overall:
Full StarFull StarFull StarEmpty StarEmpty Star
Care:
Full StarFull StarFull StarEmpty StarEmpty Star
Staff:
Full StarFull StarFull StarEmpty StarEmpty Star
Facility:
Full StarFull StarFull StarEmpty StarEmpty Star
Promptness:
Full StarFull StarFull StarEmpty StarEmpty Star
Details:

This place totally sucked, reporting them to LARA, horrible

Member:
Date:

A Review by Anonymous

Heartland Healthcare Center Canton Review
Overall:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Care:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Insurance:
Blue Cross / Blue Shield
Details:

I was discharged yesterday from this facility. My departure typified my entire stay. They handed me some papers ( my discharge instructions) did not review them and asked me to sign. I did sign, but I was careful to write down the fact that the instructions had not been reviewed. The nursing assistants are terrible. It took 5 days to get a wash cloth and a hand towel. I finally stood, with my walker, at the nurse's desk and asked everyone who went by if they knew where I could get the towels. After 15 minutes the nurse behind the desk opened a drawer (didn't even have to stand up) and handed me the towels. I accidentally spilled my juice and asked for help. The folded the sheet over the wet sheet and left it. The tray was left dripping juice and I did not get a replacement breakfast. This is just a couple examples of the poor care I received from the aids. It also proved to be almost impossible to get my prescribed pain medicine. One day, after waiting 3 hours and numerous calls to the nurse, I crawled on the floor to get the medicine. A couple of the nurses were outstanding, Teh and Heather on the night shift. Everyone else was there just killing time until they could leave. The food is horrendous. If you plan on putting your loved one in this facility, plan on bringing in meals. The food there is uneatable. The case worker Pat is also terrible. Did not assist me or bother to give me an explanation. If you can believe it, I had Blue Cross trying to approve an extra week and Pat would not fill out the paperwork. I still don't understand why they didn't want to accept my money. I guess it was a lot of work to fill out the paperwork. Please think carefully before you place a loved one in this facility.

Member:
Date:

A Review by Anonymous

Heartland Healthcare Center Canton Review
Overall:
Full StarFull StarFull StarEmpty StarEmpty Star
Care:
Full StarFull StarFull StarEmpty StarEmpty Star
Staff:
Full StarFull StarFull StarEmpty StarEmpty Star
Facility:
Full StarFull StarFull StarEmpty StarEmpty Star
Promptness:
Full StarFull StarFull StarEmpty StarEmpty Star
Details:

the staff are great & they have all kind of activities. The only problem was the smell. All floors & rooms have carpet & they need to steam clean the carpet everyday

Member:
Date:

A Review by Anonymous

Heartland Healthcare Center Canton Review
Overall:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Care:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarFull StarFull StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Insurance:
Medicare
Details:

When my mother arrived at the facility it took 15 hours be for they came and checked her in and explained what the program would be. No rehabilation on week ends. She arrived after hip replacement on Friday afternoon and no working with her till Tuesday.I would not want anyone I cared about to be cared for at this facility. And the food was terrible. Room flooded out Saturday after upstairs bath room flooded and had to sit in a lounge most of the day. Then had to go back to louge again on Sunday and sit. This is all after having hip replacement at age 83.

Member:
Date:

A Review by Anonymous

Heartland Healthcare Center Canton Review
Overall:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Care:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarFull StarFull StarEmpty StarEmpty Star
Facility:
Full StarFull StarFull StarFull StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Details:

The clean and neat appearance of this facillity gives an illusion that the care provided is good , but it is not.

Member:
Date:

A Review by Anonymous

Heartland Healthcare Center Canton Review
Overall:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Care:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Insurance:
Blue Cross / Blue Shield
Details:

i was extremely dissapointed in this horrible place. My mother was a patient, who just got out of surgery, and could not walk. The so called "CENAS" were rude to her, told her about their "long" shifts and also told her "Go to the bathroom ourself, i have 14 patients!" The information book about Heartland given to my father stated there was complant forms at the desk. When we both went on seperate days to get one, the clueless staff had no idea where they were (assuming there were any) and could care less about our complates. MY mother's nurse Cindy, was no where to be seen by my father or I. Also, when my mother asked for a drink to help her stomach pains, the CENA said, "i'll tell your nurse when i see her, she's not on the floor." Could she not have gotten it herself? or was she being lazy? The drink never came. I've observed that the staff is very immature and unprofessional. When i asked for a complant form two employees actually smiled at eachother. Seriously? It is clear to me, this staff is in the health care business for the money and have no desire or compassion to help sick patients. PLEASE ADVOID BRINGING YOUR LOVED ONES TO HEARTLAND IN CANTON MI. THANK YOU FOR YOUR TIME.

Member:
Date:

Discussions

 (Details have not been substantiated)

DON'T USE THIS FACILITY!!

DON'T USE THIS FACILITY!!
Details:

Oh yes, as others have said, it 'looks nice', but has so many serious issues, you'll be SORRY IF YOU LET A LOVED ONE GO HERE OR IF YOU GO YOURSELF! They ignore the call button, they dispense WRONG MEDICATIONS & have been known NOT TO GIVE THE MED AT ALL! You can't find help & go searching for someone/staff, even the resident 'Dr' said, 'well, I've worked at some really bad places, this is at least better than them'...HA-HA, NO, it's a nightmare! The staff should almost all be fired for rudeness, rolling their eyes, not showing off & passing the buck to someone else "I'm not in this area, go down to that other desk"...the 'other desk staff reply, NO, we don't handle that room'...the meals are cold, are ALWAYS late for dinner and rarely follow guidelines of a dialysis diet or diabetic diet, more 'rolled eyes' if you ask for assistance, BOTH PARENTS HAVE STAYED HERE AT DIFFERENT TIMES, unable to walk yet, weak, very ill and PT/OT would show up and MAKE THEM do exercises, even though it swelled up my mother's arthritis so bad, she couldn't even walk afterwards, and then they did PT on my father right after he returned from dialysis and he almost fell down from weakness, they NEVER showed up to trim toenails, as promised for 15 days!, they never helped CLEAN either parents hair, body, etc., MEDICATIONS WERE CONSTANTLY WRONG AND MISINTERRUPTED BY STAFF; some said 'he needs to ask for meds', others said, 'have to call the Dr first', others said, 'we'll get to it', but didn't show up HOURS after each parent was already in pain. THIS IS RIDICULOUS! It certainly isn't cheap to be there & it is JUST AWFUL, so disappointed. THERE HAS TO BE A BETTER PLACE! DOn't let the outside/inside fool you--this is a terrible place that I wouldn't want to send a sick dog to!!!!!

Replies:
0
Member:
Anonymous
Date:
Saturday, November 17, 2012 8:07 AM MST

Supplemental

Last Modified

Monday, July 21, 2008 2:44 PM MST

Indicates the latest change to the core data for this provider. It does not reflect changes from user input, such as reviews and discussions.

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CiteHealth is not associated with Heartland Healthcare Center Canton or Heartland Hcc-Canton. We do not endorse, sponsor, or take financial incentives from this provider.

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Nearby Nursing Homes

  1. Nursing Home
    Medilodge of Plymouth, Inc
    Located 2.31 miles away in Plymouth at 395 W Ann Arbor Trail.
  2. Nursing Home
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    Located 2.69 miles away in Westland at 8365 Newburgh Road.
  3. Nursing Home
    Heartland Healthcare Center..
    Located 2.78 miles away in Plymouth at 105 Haggerty Road.
  4. Nursing Home
    Hope Healthcare Center
    Located 2.81 miles away in Westland at 38410 Cherry Hill Road.
  5. Nursing Home
    Camelot Hall Convalescent Center
    Located 3.88 miles away in Livonia at 35100 Ann Arbor Trail.
Note: There are a total of 73 homes within 25 miles of this provider.

Newest Reviews

Canton at a Glance

Canton has a total population of 76,366, of which 22,170 are children under the age of 18 and 4,531 are seniors 65 and older. The median age is 33.4.

Total Population:
76,366
Median Age:
33.4
Males:
37,800 (49.5%)
Female:
38,566 (50.5%)
Children (0-17):
22,170 (29.0%)
Adults (18-64):
49,665 (65.0%)
Seniors (65+):
4,531 (5.9%)
Age Breakdown:
Breakdown of age groups in Canton
Married:
36,684 (48.0%)
Divorced:
4,232 (5.5%)
Marriage Breakdown:
Breakdown of marriage in Canton
Hispanic Ethnicity:
1,788 (2.34%)
White:
64,045 (83.87%)
African American:
3,466 (4.54%)
Asian:
6,664 (8.73%)
Pacific Islander:
17 (0.02%)
Indian:
224 (0.29%)
Other:
489 (0.64%)
Two or More:
1,461 (1.91%)
Racial Breakdown:
Breakdown of race in Canton

Health

The average number of disabilities per resident is 0.20, which does not include institutionalized individuals.

Disabilities:
0.20 (Per Capita)
Dialysis Centers:
0
Doctors:
312
Home Agencies:
2
Hospitals:
0
Nursing Homes:
1
Medical Suppliers:
23
Rehab Centers:
3

Wealth

The median family income is $83,546 while the median household income is $72,495. Roughly 3.72% of the population live in poverty.

Family Income:
$83,546
Household Income:
$72,495
In Poverty:
3.72%

Nearby Doctors

Note: These physicians are not associated with this provider. However, an office is nearby.

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