Heritage Hall Big Stone Gap

Detailed report on the nursing home located in Big Stone Gap, Virginia (VA).

Heritage Hall Big Stone Gap is a large, for-profit, nursing home with 180 beds based at 2045 Valley View Drive in Big Stone Gap, VA. The facility has 170 residents indicating 94% of its beds are occupied, which is about average within this state. The provider participates in the medicare & medicaid programs and provides resident counseling services. The home is not located in a hospital or continuing care retirement community and is fully sprinklered. A total of 187 Medicare patients were given 8,393 days of non-swing bed care and services in 2006, and the provider was reimbursed $1,966,255 by Medicare. 180 Medicare patients were given outpatient care and services by this provider in 2006. The provider was reimbursed $128,741 by Medicare for these services.

On a state level, the number of registered nurse hours per resident per day is much lower than average. Certified nursing assistant hours per resident per day is lower than average. The number of licensed practical or vocational nurse hours per resident per day is average. Licensed staff hours per resident per day is lower than average.

When compared to other nursing homes in the state, it is more likely for long-stay residents to be given a pneumococcal vaccination, long-stay residents to need help with daily activities to increase, long-stay residents to have moderate to severe pain, long-stay residents to be physically restrained, long-stay residents to have catheter inserted and left, long-stay residents to spend most of their time in bed, and short-stay residents to be given a pneumococcal vaccination at Heritage Hall Big Stone Gap.

When compared to other nursing homes in the state, it is less likely for high-risk long-stay residents to have pressure sores, low-risk long-stay residents to have pressure sores, long-stay residents to be more depressed or anxious, long-stay residents to have a urinary tract infection, short-stay residents to be given a influenza vaccination, short-stay residents to have delirium, and short-stay residents to have moderate to severe pain.

Overall Rating

Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Rated 1.00 out of 5 from 1 User Review
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Quality of Care Rating

Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Rated 1.00 out of 5 on this user rated measure.

Staff Rating

Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Rated 1.00 out of 5 on this user rated measure.

Facility Rating

Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Rated 1.00 out of 5 on this user rated measure.

Promptness Rating

Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Rated 1.00 out of 5 on this user rated measure.

Ownership Type

For-Profit - Corporation

Multiple Ownership

Yes

Address

2045 Valley View Drive
Big Stone Gap, VA 24219

Phone Number

(276) 523-3000

Geographic Coordinates

36.875676, -82.755786
* The accuracy of these coordinates is at a address level.

Programs Accepted

Medicare & Medicaid

Counseling Available

Resident

Sprinkler System

The amount of the facility that is sprinklered. All fire code regulations at different locations must be met.

Fully Sprinklered
Better than National Rate Better than National Rate Better than National Rate Better than National Rate Better than National Rate Better than National Rate Better than National Rate Better than National Rate Better than National Rate Better than National Rate

Beds

The total number of beds the facility operates. Each resident is assigned to a single bed.

This Provider This Provider
180
Wise County Average
139
Virginia Average
112
United States Average
106

Beds Occupied

The percentage of total beds that are occupied by residents.

This Provider This Provider
94.00%
Wise County
89.00%
Virginia
89.93%
United States
84.18%

Residents

The total number of residents residing at the facility.

This Provider This Provider
170
Wise County Average
126
Virginia Average
102
United States Average
90

Located in a Hospital

Status

Indicates whether the facility is located within a hospital.

This Provider This Provider
No
Wise County
0 (0.00%)
Virginia
20 (7.19%)
United States
1,271 (8.03%)

Located in a CCRC

Status

Indicates whether the facility is located within a continuing care retirement community.

This Provider This Provider
No
Wise County
0 (0.00%)
Virginia
33 (11.87%)
United States
1,255 (7.93%)

Recent Surveys

  • 02/12/2007 - Fire Safety Survey
  • 02/01/2007 - Health Survey
  • 11/18/2005 - Fire Safety Survey
  • 11/17/2005 - Health Survey
  • 10/07/2004 - Fire Safety Survey
  • 09/23/2004 - Health Survey

Staff

Charts

RN Hours Per Resident

The average number of registered nurse hours per resident per day.

This Provider
0.21
Wise County Average
0.32
Virginia Average
0.58
United States Average
0.64

CNA Hours Per Resident

The average number of certified nursing assistant hours per resident per day.

This Provider This Provider
1.66
Wise County Average
1.74
Virginia Average
2.17
United States Average
2.34

LPNLVN Hours Per Resident

The average number of licensed practical or vocational nurse hours per resident per day.

This Provider This Provider
0.92
Wise County Average
0.81
Virginia Average
1.00
United States Average
0.79

Licensed Staff Hours Per Resident

The average number of licensed staff hours per resident per day.

This Provider This Provider
1.13
Wise County Average
1.13
Virginia Average
1.58
United States Average
1.43

Quality Measures

Charts

Long-Stay Residents Given Influenza Vaccination

The percentage of long-stay residents given influenza vaccination during the flu season.

This Provider This Provider
70.00%
Wise County
82.50%
Virginia
84.14%
United States
86.01%

Long-Stay Residents Whose Need for Help With Daily Activities Has Increased

The percentage of long-stay residents whose need for help with daily activities has increased.

This Provider This Provider
28.00%
Wise County
30.00%
Virginia
19.76%
United States
16.08%

High-Risk Long-Stay Residents Who Have Pressure Sores

The percentage of high-risk long-stay residents who have pressure sores.

This Provider This Provider
9.00%
Wise County
14.50%
Virginia
14.97%
United States
12.83%

Long-Stay Residents Who Were Physically Restrained

The percentage of long-stay residents who were physically restrained.

This Provider This Provider
5.00%
Wise County
8.00%
Virginia
2.87%
United States
5.63%

Low-Risk Long-Stay Residents Who Lose Control of Their Bowels

The percentage of low-risk long-stay residents who lose control of their bowels or bladder.

This Provider This Provider
47.00%
Wise County
45.00%
Virginia
56.95%
United States
48.78%

Long-Stay Residents Who Spend Most of Their Time in Bed

The percentage of long-stay residents who spend most of their time in bed or in a chair.

This Provider This Provider
16.00%
Wise County
8.00%
Virginia
6.04%
United States
4.39%

Long-Stay Residents With a Urinary Tract Infection

The percentage of long-stay residents with a urinary tract infection.

This Provider This Provider
5.00%
Wise County
10.50%
Virginia
11.34%
United States
8.83%

Short-Stay Residents Given Influenza Vaccination

The percentage of short-stay residents given influenza vaccination during the flu season.

This Provider This Provider
25.00%
Wise County
57.00%
Virginia
64.30%
United States
72.85%

Short-Stay Residents With Delirium

The percentage of short-stay residents with delirium.

This Provider This Provider
1.00%
Wise County
0.50%
Virginia
2.42%
United States
2.12%

Short-Stay Residents With Pressure Sores

The percentage of short-stay residents with pressure sores.

This Provider This Provider
20.00%
Wise County
20.00%
Virginia
17.95%
United States
17.46%

Long-Stay Residents Given Pneumococcal Vaccination

The percentage of long-stay residents who were assessed and given pneumococcal vaccination.

This Provider This Provider
95.00%
Wise County
75.00%
Virginia
71.22%
United States
79.81%

Long-Stay Residents Who Have Moderate to Severe Pain

The percentage of long-stay residents who have moderate to severe pain.

This Provider This Provider
9.00%
Wise County
5.50%
Virginia
3.66%
United States
4.53%

Low-Risk Long-Stay Residents Who Have Pressure Sores

The percentage of low-risk long-stay residents who have pressure sores.

This Provider This Provider
2.00%
Wise County
2.00%
Virginia
2.93%
United States
2.33%

Long-Stay Residents Who are More Depressed or Anxious

The percentage of long-stay residents who are more depressed or anxious.

This Provider This Provider
8.00%
Wise County
8.50%
Virginia
17.84%
United States
14.45%

Long-Stay Residents Who Have Catheter Inserted and Left

The percentage of long-stay residents who have/had a catheter inserted and left in their bladder.

This Provider This Provider
9.00%
Wise County
12.50%
Virginia
5.06%
United States
5.89%

Long-Stay Residents Whose Ability to Move Around Their Room Got Worse

The percentage of long-stay residents whose ability to move about in and around their room got worse.

This Provider This Provider
16.00%
Wise County
22.00%
Virginia
16.00%
United States
13.04%

Long-Stay Residents Who Lose Too Much Weight

The percentage of long-stay residents who lose too much weight.

This Provider This Provider
9.00%
Wise County
12.50%
Virginia
11.05%
United States
9.09%

Short-Stay Residents Given Pneumococcal Vaccination

The percentage of short-stay residents who were assessed and given pneumococcal vaccination.

This Provider This Provider
75.00%
Wise County
63.00%
Virginia
61.85%
United States
73.02%

Short-Stay Residents Who Had Moderate to Severe Pain

The percentage of short-stay residents who had moderate to severe pain.

This Provider This Provider
14.00%
Wise County
13.50%
Virginia
18.09%
United States
20.65%

Treatment Figures

Charts

Non-Swing Bed Patients

The number of non-swing bed patients treated by this provider that were covered by Medicare Part A in 2006. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
187
Wise County Average
145
Virginia Average
188
United States Average
133

Non-Swing Bed Patient Discharges

The number of non-swing bed patient discharges made by this provider that were covered by Medicare Part A in 2006. A discharge is defined as a formal release from a hospital or skilled nursing facility. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
164
Wise County Average
139
Virginia Average
173
United States Average
124

Non-Swing Bed Utilization Days

The number of days of non-swing bed care that are chargeable to Medicare Part A facility utilization by this provider in 2006. This measure includes full days, coinsurance days, and lifetime reserve days. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
8,393
Wise County Average
6,884
Virginia Average
6,439
United States Average
4,470

Outpatients

The number of outpatients treated by this provider that were covered by Medicare Part B in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.

Note:

These figures may include data from other departments at this facility.

This Provider This Provider
180
Wise County Average
141
Virginia Average
356
United States Average
301

Financials

Charts

Medicare Non-Swing Bed Payments

The total non-swing bed associated Medicare Part A payments made to this provider in 2006. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
$1,966,255
Wise County Average
$1,699,271
Virginia Average
$1,792,423
United States Average
$1,318,701

Medicare Payments Per Non-Swing Bed Utilization Day

The average Medicare payments made to this provider per Medicare Part A covered non-swing bed utilization day in 2006. This measure includes full days, coinsurance days, and lifetime reserve days. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
$234
Wise County Average
$247
Virginia Average
$278
United States Average
$295

Medicare Outpatient Payments

The total outpatient associated Medicare Part B payments made to this provider in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.

Note:

These figures may include data from other departments at this facility.

This Provider This Provider
$128,741
Wise County Average
$186,120
Virginia Average
$288,132
United States Average
$266,523

Medicare Payments Per Non-Swing Bed Patient

The average Medicare payments made to this provider per Medicare Part A covered non-swing bed patient in 2006. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
$10,515
Wise County Average
$11,719
Virginia Average
$9,536
United States Average
$9,943

Medicare Payments Per Non-Swing Bed Patient Discharge

The average Medicare payments made to this provider per Medicare Part A covered non-swing bed patient discharge in 2006. A discharge is defined as a formal release from a hospital or skilled nursing facility. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
$11,989
Wise County Average
$12,269
Virginia Average
$10,364
United States Average
$10,652

Medicare Payments Per Outpatient

The average Medicare payments made to this provider per Medicare Part B covered outpatient in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.

Note:

These figures may include data from other departments at this facility.

This Provider This Provider
$715
Wise County Average
$1,320
Virginia Average
$810
United States Average
$885

Deficiencies

05/17/2007 - Quality Care

05/17/2007 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Give each resident care and services to get or keep the highest quality of life possible.
Found Via:
Complaint
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
05/17/2007
Date Fixed:
06/18/2007

05/17/2007 - Environmental

05/17/2007 - Environmental
Type:
Health
Category:
Environmental
Issue:
Make sure that the nursing home area is free of dangers that cause accidents.
Found Via:
Complaint
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
05/17/2007
Date Fixed:
06/18/2007

02/01/2007 - Resident Rights

02/01/2007 - Resident Rights
Type:
Health
Category:
Resident Rights
Issue:
Allow residents to easily see the results of the nursing home's most recent survey.
Found Via:
Survey
Scope:
Widespread
Level of Harm:
Potential for minimal harm
Date Found:
02/01/2007
Date Fixed:
03/16/2007

02/01/2007 - Environmental

02/01/2007 - Environmental
Type:
Health
Category:
Environmental
Issue:
Provide needed housekeeping and maintenance.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Potential for minimal harm
Date Found:
02/01/2007
Date Fixed:
03/16/2007

02/01/2007 - Environmental

02/01/2007 - Environmental
Type:
Health
Category:
Environmental
Issue:
Make sure that the nursing home area is free of dangers that cause accidents.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
02/01/2007
Date Fixed:
03/16/2007

02/01/2007 - Quality Care

02/01/2007 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Give each resident care and services to get or keep the highest quality of life possible.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
02/01/2007
Date Fixed:
03/16/2007

02/01/2007 - Resident Assessment

02/01/2007 - Resident Assessment
Type:
Health
Category:
Resident Assessment
Issue:
Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Potential for minimal harm
Date Found:
02/01/2007
Date Fixed:
03/16/2007

02/01/2007 - Quality Care

02/01/2007 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
02/01/2007
Date Fixed:
03/16/2007

02/01/2007 - Resident Rights

02/01/2007 - Resident Rights
Type:
Health
Category:
Resident Rights
Issue:
Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discharged.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
02/01/2007
Date Fixed:
03/16/2007

11/17/2005 - Quality Care

11/17/2005 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Make sure that residents receive treatment/services to continue to be able to care for themselves, unless a change is unavoidable.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
11/17/2005
Date Fixed:
12/20/2005

11/17/2005 - Quality Care

11/17/2005 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
11/17/2005
Date Fixed:
12/20/2005

10/07/2004 - Electrical

10/07/2004 - Electrical
Type:
Fire Safety
Category:
Electrical
Issue:
properly installed electrical wiring and equipment.
Found Via:
Survey
Scope:
Widespread
Level of Harm:
Potential for minimal harm
Date Found:
10/07/2004
Date Fixed:
10/07/2004

10/07/2004 - Smoke Compartmentation and Control

10/07/2004 - Smoke Compartmentation and Control
Type:
Fire Safety
Category:
Smoke Compartmentation and Control
Issue:
walls or barriers that prevent smoke from passing through and would resist fire for at least one hour.
Found Via:
Survey
Scope:
Widespread
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
10/07/2004
Date Fixed:
10/07/2004

10/07/2004 - Automatic Sprinkler Systems

10/07/2004 - Automatic Sprinkler Systems
Type:
Fire Safety
Category:
Automatic Sprinkler Systems
Issue:
an approved automatic sprinkler system connected to the fire alarm system.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
10/07/2004
Date Fixed:
10/23/2004

10/07/2004 - Corridor Walls and Doors

10/07/2004 - Corridor Walls and Doors
Type:
Fire Safety
Category:
Corridor Walls and Doors
Issue:
corridor and hallway doors that block smoke.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Potential for minimal harm
Date Found:
10/07/2004
Date Fixed:
10/07/2004

09/23/2004 - Quality Care

09/23/2004 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Give or get special rehabilitation if in the patient's plan of care.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
09/23/2004
Date Fixed:
11/07/2004

09/23/2004 - Pharmacy Service

09/23/2004 - Pharmacy Service
Type:
Health
Category:
Pharmacy Service
Issue:
1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
09/23/2004
Date Fixed:
11/07/2004

09/23/2004 - Quality Care

09/23/2004 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Make sure that each residents' abilities to take care of themselves does not lessen, unless a change cannot be avoided.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
09/23/2004
Date Fixed:
11/07/2004

09/23/2004 - Quality Care

09/23/2004 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Give each resident care and services to get or keep the highest quality of life possible.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
09/23/2004
Date Fixed:
11/07/2004

Reviews and Ratings

 (Details have not been substantiated)

A Review by Anonymous

Heritage Hall Big Stone Gap Review
Overall:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Care:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Insurance:
Medicare
Details:

Would not recommend this facility. Loved one was neglected in more ways than one. Observed the neglect of other residents as well.

Member:
Date:

Discussions

 (Details have not been substantiated)
No discussions have been started. Start the first discussion!

Supplemental

Last Modified

Monday, July 21, 2008 2:46 PM MST

Indicates the latest change to the core data for this provider. It does not reflect changes from user input, such as reviews and discussions.

Disclosure

CiteHealth is not associated with Heritage Hall Big Stone Gap. We do not endorse, sponsor, or take financial incentives from this provider.

Updates & Additional Information

We appreciate any verifiable updates or additional information you may have on this provider.

Nearby Nursing Homes

  1. Nursing Home
    Heritage Hall Wise
    Located 12.86 miles away in Wise at 9434 Coeburn Mountain Road.
  2. Nursing Home
    Brian Center Health & Rehab Scott..
    Located 20.74 miles away in Weber City at 105 Clonce Street.
Note: There are a total of 2 homes within 25 miles of this provider.

Newest Reviews

Big Stone Gap at a Glance

Big Stone Gap has a total population of 4,856, of which 1,125 are children under the age of 18 and 867 are seniors 65 and older. The median age is 39.8.

Total Population:
4,856
Median Age:
39.8
Males:
2,258 (46.5%)
Female:
2,598 (53.5%)
Children (0-17):
1,125 (23.2%)
Adults (18-64):
2,864 (59.0%)
Seniors (65+):
867 (17.9%)
Age Breakdown:
Breakdown of age groups in Big Stone Gap
Married:
2,163 (44.5%)
Divorced:
462 (9.5%)
Marriage Breakdown:
Breakdown of marriage in Big Stone Gap
Hispanic Ethnicity:
29 (0.60%)
White:
4,549 (93.68%)
African American:
214 (4.41%)
Asian:
22 (0.45%)
Pacific Islander:
1 (0.02%)
Indian:
7 (0.14%)
Other:
18 (0.37%)
Two or More:
45 (0.93%)
Racial Breakdown:
Breakdown of race in Big Stone Gap

Health

The average number of disabilities per resident is 0.53, which does not include institutionalized individuals.

Disabilities:
0.53 (Per Capita)
Dialysis Centers:
0
Doctors:
117
Home Agencies:
1
Hospitals:
1
Nursing Homes:
1
Medical Suppliers:
6
Rehab Centers:
1

Wealth

The median family income is $34,306 while the median household income is $21,584. Roughly 24.61% of the population live in poverty.

Family Income:
$34,306
Household Income:
$21,584
In Poverty:
24.61%

Nearby Doctors

Note: These physicians are not associated with this provider. However, an office is nearby.

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