Aurora Behavioral Healthcare (Charter Oak)

Detailed report on the mental health and substance abuse treatment rehabilitation center located in Covina, California (CA).

Aurora Behavioral Healthcare is a drug or alcohol rehabilitation center with a primary focus on mental health and substance abuse treatment based at 1161 East Covina Boulevard in Covina, CA. The provider may also be called or have a program named Charter Oak.

The facility provides detoxification services to the public. The treatment center provides outpatient, partial hospitalization, residential short-term treatment, and hospital inpatient care. There are special groups and programs for persons with co-occuring mental and substance abuse disorders. No special language services are available. Payments via medicaid, state financed insurance, medicare, private insurance, and military insurance are accepted. Payment assistance is not offered for program costs.

Overall Rating

Full StarFull StarFull StarHalf StarEmpty Star
Rated 3.50 out of 5 from 4 User Reviews
Read the Reviews Read the Reviews | Review Now! Rate this Rehab Center

Quality of Care Rating

Full StarFull StarFull StarHalf StarEmpty Star
Rated 3.50 out of 5 on this user rated measure.

Staff Rating

Full StarFull StarFull StarFull StarEmpty Star
Rated 3.75 out of 5 on this user rated measure.

Facility Rating

Full StarFull StarFull StarHalf StarEmpty Star
Rated 3.50 out of 5 on this user rated measure.

Promptness Rating

Full StarFull StarFull StarFull StarEmpty Star
Rated 3.75 out of 5 on this user rated measure.

Primary Focus

A mix of Mental Health and Treatment Services

Program Name

Charter Oak

Address

1161 East Covina Boulevard
Covina, CA 91724

Phone Number

(626) 966-1632

Intake Phone Number

(626) 966-1632 Ext 0

Hotline Phone Numbers

(626) 966-1632 and (800) 654-2673

Geographic Coordinates

34.099448, -117.866292
* The accuracy of these coordinates is at a address level.

Website

Services

Charts

Substance Abuse Treatment

Status

Indicates whether the facility offers substance abuse treatment services. Substance abuse is viewed by the medical community as a long term illness and most treatment services are often designed specifically for the patient. Since physical changes occur within the brain when a person becomes addicted, overcoming the illness can be a long and up hill battle.

This Provider This Provider
Yes
Covina
7 (87.50%) Offer this Service
Los Angeles County
392 (97.76%) Offer this Service
California
1,470 (97.80%) Offer this Service
United States
11,192 (98.34%) Offer this Service

Detoxification

Status

Indicates whether the facility offers detoxification services. Detoxification is the process of removing drugs and the effects of drugs from the body. There are numerous types of approaches to accomplish this.

This Provider This Provider
Yes
Covina
1 (12.50%) Offer this Service
Los Angeles County
68 (16.96%) Offer this Service
California
351 (23.35%) Offer this Service
United States
2,190 (19.24%) Offer this Service

Buprenorphine

Status

Indicates whether the facility offers buprenorphine services, for use in substance dependence treatment. Buprenorphine services can be used to manage opioid dependence and is generally viewed to have a lower dependence-liability than methadone.

This Provider This Provider
No
Covina
0 (0.00%) Offer this Service
Los Angeles County
30 (7.48%) Offer this Service
California
185 (12.31%) Offer this Service
United States
1,783 (15.67%) Offer this Service

Halfway House

Status

Indicates whether the facility has half way house facilities. A half way house can provide a person with monitoring and support upon reintegration into society when recovering from a dependency.

This Provider This Provider
No
Covina
2 (25.00%) Offer this Service
Los Angeles County
53 (13.22%) Offer this Service
California
165 (10.98%) Offer this Service
United States
1,088 (9.56%) Offer this Service

Methadone Maintenance

Status

Indicates whether the facility offers methadone maintenance, for use in substance dependence treatment. Methadone can be used, much like Buprenorphine, to manage opioid addiction. Use of the drug can be used for both short and long term substance management.

This Provider This Provider
No
Covina
0 (0.00%) Offer this Service
Los Angeles County
34 (8.48%) Offer this Service
California
133 (8.85%) Offer this Service
United States
1,068 (9.38%) Offer this Service

Methadone Detoxification

Status

Indicates whether the facility offers methadone detoxification services. Since Methadone can take the place of opioids, it is sometimes used to ease patients off drugs.

This Provider This Provider
No
Covina
0 (0.00%) Offer this Service
Los Angeles County
34 (8.48%) Offer this Service
California
126 (8.38%) Offer this Service
United States
847 (7.44%) Offer this Service

Type of Care

Charts

Outpatient

Status

Indicates whether the facility offers outpatient services on site. When used in context of substance abuse treatment, outpatient means that the patients do not live at the facility but rather come for classes, visits, or group meetings.

This Provider This Provider
Yes
Covina
5 (62.50%) Offer this Care
Los Angeles County
318 (79.30%) Offer this Care
California
1,076 (71.59%) Offer this Care
United States
9,332 (82.00%) Offer this Care

Partial Hospitalization or Day Treatment

Status

Indicates whether the facility offers partial hospitalization or day treatment services on site. With this type of care, patients still live at home but commute to the facility to receive treatment. Frequency of visits vary but can be up to seven days per week, if needed.

This Provider This Provider
Yes
Covina
3 (37.50%) Offer this Care
Los Angeles County
76 (18.95%) Offer this Care
California
242 (16.10%) Offer this Care
United States
1,455 (12.78%) Offer this Care

Residential Short-Term Treatment

Status

Indicates whether the facility offers residential short-term treatment services on site. This type of care lasts 30 days or less. Typically, services are provided to residents in the form of a 24 hour residential, non-medical, substance free environment to promote recovery.

This Provider This Provider
Yes
Covina
2 (25.00%) Offer this Care
Los Angeles County
56 (13.97%) Offer this Care
California
294 (19.56%) Offer this Care
United States
1,573 (13.82%) Offer this Care

Residential Long-Term Treatment

Status

Indicates whether the facility offers residential long-term treatment services on site. This type of care lasts more than 30 days. Typically, services are provided to residents in the form of a 24 hour residential, non-medical, substance free environment to promote recovery.

This Provider This Provider
No
Covina
2 (25.00%) Offer this Care
Los Angeles County
108 (26.93%) Offer this Care
California
475 (31.60%) Offer this Care
United States
2,204 (19.37%) Offer this Care

Hospital Inpatient

Status

Indicates whether the facility offers hospital inpatient treatment services on site. This type of care is given to patients in a medical facility. The patient will be monitored and treated 24 hours a day by medical staff for the duration of their stay.

This Provider This Provider
Yes
Covina
1 (12.50%) Offer this Care
Los Angeles County
8 (2.00%) Offer this Care
California
35 (2.33%) Offer this Care
United States
597 (5.25%) Offer this Care

Special Programs and Groups

Charts

Adolescents

Status

Indicates whether the facility offers special programs or groups specifically for adolescents.

This Provider This Provider
No
Covina
4 (50.00%) Offer this Program
Los Angeles County
168 (41.90%) Offer this Program
California
439 (29.21%) Offer this Program
United States
3,452 (30.33%) Offer this Program

Persons with Co-Occurring Mental and Substance Abuse Disorders

Status

Indicates whether the facility offers special programs or groups for specifically persons with co-occurring mental and substance abuse disorders.

This Provider This Provider
Yes
Covina
2 (25.00%) Offer this Program
Los Angeles County
148 (36.91%) Offer this Program
California
539 (35.86%) Offer this Program
United States
4,097 (36.00%) Offer this Program

Persons with HIV or AIDS

Status

Indicates whether the facility offers special programs or groups for specifically persons with HIV or AIDS.

This Provider This Provider
No
Covina
1 (12.50%) Offer this Program
Los Angeles County
73 (18.20%) Offer this Program
California
191 (12.71%) Offer this Program
United States
1,017 (8.94%) Offer this Program

DUI and DWI Offenders

Status

Indicates whether the facility offers special programs or groups specifically for DUI and DWI offenders.

This Provider This Provider
No
Covina
2 (25.00%) Offer this Program
Los Angeles County
32 (7.98%) Offer this Program
California
135 (8.98%) Offer this Program
United States
3,548 (31.17%) Offer this Program

Criminal Justice Groups

Status

Indicates whether the facility offers special programs or groups specifically for criminal justice groups.

This Provider This Provider
No
Covina
2 (25.00%) Offer this Program
Los Angeles County
123 (30.67%) Offer this Program
California
478 (31.80%) Offer this Program
United States
3,089 (27.14%) Offer this Program

Gays and Lesbians

Status

Indicates whether the facility offers special programs or groups specifically for gays and lesbians.

This Provider This Provider
No
Covina
1 (12.50%) Offer this Program
Los Angeles County
63 (15.71%) Offer this Program
California
155 (10.31%) Offer this Program
United States
654 (5.75%) Offer this Program

Pregnant and Postpartum Women

Status

Indicates whether the facility offers special programs or groups specifically for pregnant and postpartum women.

This Provider This Provider
No
Covina
2 (25.00%) Offer this Program
Los Angeles County
91 (22.69%) Offer this Program
California
313 (20.83%) Offer this Program
United States
1,561 (13.72%) Offer this Program

Seniors and Older Adults

Status

Indicates whether the facility offers special programs or groups specifically for seniors and older adults.

This Provider This Provider
No
Covina
1 (12.50%) Offer this Program
Los Angeles County
59 (14.71%) Offer this Program
California
155 (10.31%) Offer this Program
United States
734 (6.45%) Offer this Program

Women

Status

Indicates whether the facility offers special programs or groups specifically for women.

This Provider This Provider
No
Covina
4 (50.00%) Offer this Program
Los Angeles County
131 (32.67%) Offer this Program
California
497 (33.07%) Offer this Program
United States
3,691 (32.43%) Offer this Program

Men

Status

Indicates whether the facility offers special programs or groups specifically for men.

This Provider This Provider
No
Covina
1 (12.50%) Offer this Program
Los Angeles County
104 (25.94%) Offer this Program
California
428 (28.48%) Offer this Program
United States
2,844 (24.99%) Offer this Program

Forms of Payment

Charts

Medicaid

Status

Indicates whether the facility accepts Medicaid as a form of payment.

This Provider This Provider
Yes
Covina
2 (25.00%) Offer this Form
Los Angeles County
124 (30.92%) Offer this Form
California
406 (27.01%) Offer this Form
United States
6,124 (53.81%) Offer this Form

State Financed Insurance

Status

Indicates whether the facility accepts state financed insurance as a form of payment. This does not include Medicaid programs.

This Provider This Provider
Yes
Covina
2 (25.00%) Offer this Form
Los Angeles County
87 (21.70%) Offer this Form
California
319 (21.22%) Offer this Form
United States
4,336 (38.10%) Offer this Form

Medicare

Status

Indicates whether the facility accepts Medicare as a form of payment.

This Provider This Provider
Yes
Covina
2 (25.00%) Offer this Form
Los Angeles County
67 (16.71%) Offer this Form
California
251 (16.70%) Offer this Form
United States
3,598 (31.61%) Offer this Form

Private Health Insurance

Status

Indicates whether the facility accepts private health insurance as a form of payment.

This Provider This Provider
Yes
Covina
3 (37.50%) Offer this Form
Los Angeles County
118 (29.43%) Offer this Form
California
561 (37.33%) Offer this Form
United States
7,232 (63.54%) Offer this Form

Military Insurance

Status

Indicates whether the facility accepts military insurance as a form of payment. Examples are VA and TRICARE.

This Provider This Provider
Yes
Covina
2 (25.00%) Offer this Form
Los Angeles County
37 (9.23%) Offer this Form
California
189 (12.57%) Offer this Form
United States
1,068 (9.38%) Offer this Form

Access to Recovery Voucher

Status

Indicates whether the facility accepts access to recovery vouchers as a form of payment. ATR is a program that provides vouchers for clients for purchase. They can be used for substance abuse treatment and recovery services.

This Provider This Provider
No
Covina
1 (12.50%) Offer this Form
Los Angeles County
84 (20.95%) Offer this Form
California
188 (12.51%) Offer this Form
United States
1,534 (13.48%) Offer this Form

Payment Assistance

Charts

Sliding Fee Scale

Status

Indicates whether the facility has payment assistance in the form of a sliding free scale. Fees are typically based upon income and other factors.

This Provider This Provider
No
Covina
3 (37.50%) Offer this Assistance
Los Angeles County
205 (51.12%) Offer this Assistance
California
633 (42.12%) Offer this Assistance
United States
4,762 (41.84%) Offer this Assistance

Payment Assistance

Status

Indicates whether the facility has payment assistance. Check with the facility for details.

This Provider This Provider
No
Covina
1 (12.50%) Offer this Assistance
Los Angeles County
159 (39.65%) Offer this Assistance
California
445 (29.61%) Offer this Assistance
United States
2,725 (23.94%) Offer this Assistance

Special Language Services

Charts

Assistance for Hearing Impaired

Status

Indicates whether the facility has language services for assistance for the hearing impaired.

This Provider This Provider
No
Covina
0 (0.00%) Offer this Service
Los Angeles County
44 (10.97%) Offer this Service
California
273 (18.16%) Offer this Service
United States
3,104 (27.27%) Offer this Service

American Indian and Alaska Native Languages

Status

Indicates whether the facility has language services for American Indian and Alaska native languages.

This Provider This Provider
No
Covina
0 (0.00%) Offer this Service
Los Angeles County
0 (0.00%) Offer this Service
California
7 (0.47%) Offer this Service
United States
78 (0.69%) Offer this Service

Spanish

Status

Indicates whether the facility has language services for Spanish.

This Provider This Provider
No
Covina
2 (25.00%) Offer this Service
Los Angeles County
239 (59.60%) Offer this Service
California
743 (49.43%) Offer this Service
United States
3,054 (26.83%) Offer this Service

Foreign Languages Other Than Spanish

Status

Indicates whether the facility has language services for foreign language services other than Spanish.

This Provider This Provider
No
Covina
0 (0.00%) Offer this Service
Los Angeles County
54 (13.47%) Offer this Service
California
175 (11.64%) Offer this Service
United States
786 (6.91%) Offer this Service

Reviews and Ratings

 (Details have not been substantiated)

A Review by Anonymous

Aurora Behavioral Healthcare Review
Overall:
Full StarFull StarFull StarEmpty StarEmpty Star
Care:
Full StarFull StarFull StarEmpty StarEmpty Star
Staff:
Full StarFull StarFull StarFull StarEmpty Star
Facility:
Full StarFull StarFull StarEmpty StarEmpty Star
Promptness:
Full StarFull StarFull StarFull StarEmpty Star
Insurance:
CIGNA
Details:

My son has visited the facility twice in the last 45 days for 72 hour assessments. While the medical services are adequate the financial services appear on the shady side. Myra Ruiz from the business office is extremely aggressive and abrupt when explaining costs. Charges and pay arrangements are very quickly disclosed, authorizations and contracts are quickly pushed for signatures. Word of caution "READ" and fully understand what you are agreeing to.

Member:
Date:

A Review by Anonymous

Aurora Behavioral Healthcare Review
Overall:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Care:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Insurance:
Blue Cross / Blue Shield
Details:

This place will suck the life right out of you, stay away if you care about yourself and your family

Member:
Date:

A Review by Anonymous

Aurora Behavioral Healthcare Review
Overall:
Full StarFull StarFull StarFull StarFull Star
Care:
Full StarFull StarFull StarFull StarFull Star
Staff:
Full StarFull StarFull StarFull StarFull Star
Facility:
Full StarFull StarFull StarFull StarFull Star
Promptness:
Full StarFull StarFull StarFull StarFull Star
Insurance:
Anthem
Details:

The best care I could possibly have received. The staff with Pam, Richard, Leslie, Kendall is the best that money can buy. All four of them are earth angel's. They each will save your life! John Harrell

Member:
Date:

A Review by Anonymous

Aurora Behavioral Healthcare Review
Overall:
Full StarFull StarFull StarFull StarFull Star
Care:
Full StarFull StarFull StarFull StarFull Star
Staff:
Full StarFull StarFull StarFull StarFull Star
Facility:
Full StarFull StarFull StarFull StarEmpty Star
Promptness:
Full StarFull StarFull StarFull StarFull Star
Insurance:
CIGNA
Details:

I have remained sober (with one slip, but who is counting) for 2 years after participating in the 4 day open unit followed with 2 months of daily hard work in the outpatient program- the "staff" beginning with the wonderful woman who "talked " me into admitting myself (I had every excuse, children and resposibilities blah blah blah) to the counselors who believed I could do it, are to be praised. I always believed everyone cared.

Member:
Date:

Discussions

 (Details have not been substantiated)
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Supplemental

Last Modified

Monday, February 28, 2011 2:09 AM MST

Indicates the latest change to the core data for this provider. It does not reflect changes from user input, such as reviews and discussions.

Disclosure

CiteHealth is not associated with Aurora Behavioral Healthcare. We do not endorse, sponsor, or take financial incentives from this provider.

Updates & Additional Information

We appreciate any verifiable updates or additional information you may have on this provider.

Nearby Rehab Centers

  1. Rehab Center
    National Council on Alcohol & Drug..
    Located 0.42 miles away in Covina at 4626 North Grand Avenue.
  2. Rehab Center
    Pacific Clinic
    Located 1.31 miles away in Glendora at 1160 South Grand Avenue.
  3. Rehab Center
    Social Model Recovery Systems
    Located 1.38 miles away in Covina at 510 South 2nd Avenue Suites 6 and 7.
  4. Rehab Center
    Santa Anita Family Service
    Located 1.43 miles away in Covina at 716 North Citrus Avenue.
  5. Rehab Center
    Lavelle Youth Homes
    Located 1.66 miles away in Glendora at 1025 West Arrow Highway Suites 104 and 105.
Note: There are a total of 144 centers within 25 miles of this provider.

Newest Reviews

Covina at a Glance

Covina has a total population of 46,837, of which 13,146 are children under the age of 18 and 5,105 are seniors 65 and older. The median age is 33.5.

Total Population:
46,837
Median Age:
33.5
Males:
22,441 (47.9%)
Female:
24,396 (52.1%)
Children (0-17):
13,146 (28.1%)
Adults (18-64):
28,586 (61.0%)
Seniors (65+):
5,105 (10.9%)
Age Breakdown:
Breakdown of age groups in Covina
Married:
19,138 (40.9%)
Divorced:
3,899 (8.3%)
Marriage Breakdown:
Breakdown of marriage in Covina
Hispanic Ethnicity:
18,871 (40.29%)
White:
29,084 (62.10%)
African American:
2,354 (5.03%)
Asian:
4,598 (9.82%)
Pacific Islander:
97 (0.21%)
Indian:
420 (0.90%)
Other:
8,047 (17.18%)
Two or More:
2,237 (4.78%)
Racial Breakdown:
Breakdown of race in Covina

Health

The average number of disabilities per resident is 0.29, which does not include institutionalized individuals.

Disabilities:
0.29 (Per Capita)
Dialysis Centers:
2
Doctors:
279
Home Agencies:
13
Hospitals:
1
Nursing Homes:
4
Medical Suppliers:
22
Rehab Centers:
8

Wealth

The median family income is $55,111 while the median household income is $48,474. Roughly 11.55% of the population live in poverty.

Family Income:
$55,111
Household Income:
$48,474
In Poverty:
11.55%

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