Reviews

I couldn't ask for a more compassionate place to go. The counselor and his assistant were very kind. I feel I am on a stable path to recovery with the informative and productive group sessions. I felt understood and cared about. I would recommend to anyone seeking outpatient care.

The city of Lawrence is the worst place to live!! Full of thugs and want to be gangsters! Recently people are going around and pulling door mirrors off of cars for no reason at all. Also, the town is dirty and full of nosey people, everyone wants to get into your business around here. If you are the type that wants to be a wanna be gangsta this is the place for you!!

Administrator and Director of Nursing are rude and unprofessional. Nurses were poorly trained.

The overall health rating in Wyoming is fairly average. Our health care is poor because we only have one doctors office and one chiropractor office in our city. Wyoming also has only one option for a park and it is located at the far end of town with limited and outdated equipment. The only food options are to cook at home or order from the convience store or local tavern.

This is a small town with some charm. There aren't many choices for recreation or dining though. It is close by to other towns and cities that do have much more to offer. It has a good school system and has very affordable real estate. It reminds me of Mayberry off of the Andy Griffith Show.

Very bad result & needs to change for country.

Equipment is really used and worn out. Off brand junky

they did nursing to my mother, great services

professional and compassionate staff

Care was compassionate,caring,and they were flexable with thier scheduling to suite our families needs.

The pharmacist and staff are the most helpful I have every encountered. They take the time to help me whenever I need.

i find this facility, very carring and extreamly suficient/helpful to patients needs. since my initial participation, begining in the late 90s, my experience with, helping hand, has been nothing but positive. should issues develope concerning program protocol/treatment, the situation is handled in a most professional manner. helping hand, offers insight and the understanding necessary to achieve the path to recovery. helping hand, has my graditude and appreciation for a program second to none. sincerely, frank

They were really fast and served me well.

They are an amazing home health care organization, and I would not use any other locally. The nursing care is excellent as well as the physical therapy. They are a strong Christian organization. That is hard to find these days. I recommend them any time I am asked.

This is the best home health agency ever! Mom had been in and out of the local hospital and had used several of the agencies in the area including ETMC but no one had more compassion and caring than these people. I highly recommend them. Mom is getting well by staying home with their care.

I love the care and consideration of the staff.

A-1 provided excellent service for my mother and personally helped me understand and obtain the best level of care for her. Their personal service has been extremely help especially since I live in another state.

Great staff and excellent treatment provided. I would recommend anyone attend treatment at A-1 Solutions Counseling. Very helpful

Was a deaf patient, enrolled and set up an interperter in a week's advance, Anne Larsen never got me interperter in, and when class started she said to me " you don't need an interpeter, we will talk loud and slowly to you " Missed 6 weeks of lectures and Group thanks to Anne Larsen's "nonexistant concern", it appears she cares more about slapping fees and fines that she keeps forgetting to mark down in her damn book,tryin to accuse me of being absent for a day i clearly remember loathing class cuz i could had been at an bbq. I hope her annoyin dog thats in the class room bothering everyone during group enjoys poopin on all the damn receipts Anne Drops under her desk. Maybe you need some glasses Anne. DO NOT GO TO A-1 Soulutions in everett or you will suffer like i did P.S. The judge dropped the case on me after i told him about this :)...Someone needs to take this old Cocakoo out of the pigeon pen I am very very serious.

Omnicure Home Health, although a small startup agency but provided very good care for my mom. Most of the time their skilled nurses and physical therapists showed up on time. They were very courteous and sincere. My mom was very happy.

The people at this agency are so nice and caring. I am glad I switched.

Considering NO ONE would help me help my mother out of our car(she could not walk) and into the hospital in what was an emergency, which I later had to do myself by going back in and asking for a wheelchair, I am rather upset with the front office staff. The nurses working in the back where the patients rooms are are wonderful people, but the receptionist is what really got to me. I asked for something simple, help in getting my mother into the waiting room, and instead was left to do it myself, panicking, of course, in what was an emergency situation. It took approximately an hour before my mother was called in and roomed, and more than an hour later after that we were finally seen by a doctor.

Very unhappy with the treatment of my family member, fell with fractures and was being assisted with a CNA who was chatting and not paying attention to what she was doing. The incident was reported until 24 hours later

NOTE: I filled in the above blanks because the form forced me to. After one visit, we decided NOT to use this facility. First impression: the "front" door -- which is around the back -- has seven steps to reach the door! (The other entrance, at ground level, is difficult to find). Second, we were shown around by an uninterested/bored RN who was curt and seemed reluctant to spend more than about 10 minutes with us. Finally -- the clincher -- the smell of stale urine overwhelmed us when we got off the elevator at the patient floor. Worse than the smell of a bus-station men's room. In addition, we visited after dinner and the halls were filled with drowsy (drugged??) patients who showed no spark -- though all seemed clean and well cared-for. Questions: rdanca@gmail.com

I am an 87 year old female who is veary pleazed with this place og business.

The staff had the wrong reason for my father being admitted in his file, did not feed him or give him water for three days and the doctors could not be bothered to speak to me or my mother about my father.

Arrogant attending physician in ED and resident. Poor nursing care in ED and on floor. I hated the place.

Fell from tree, broke back. very good care.

Grossly Understaffed with nurses. No one available to get patients out of bed/bed pan/excessive use of catheder because of this. Total lack of care of patients not due to poor nursing but due to poor scheduling or Lack of Nurses. Dr's unwilling to give information about patient. Arrogance by most doctors and uncaring attitude about their patients.

This homecare business has skilled RNs that care and provide reliable care.

Clearly a posting stating management gets along with staff tells you that they in fact do not otherwise why post such a remark following the negative comments prior to that posting. The management in this agency is very poor and individual nurse's are what keep the clients safe.

poor quality of care, poor management

very caring and efficient staff. Quality of care is most important. Management and staff work well together.

all they care about is their money, they only care about staff performance when thing heat-up. they treat their staff with disrespect, management is very rude.

Very professional and always arrived on time.

Not Satisfied with the service

The nurses were very friendly.

wouldnt know insurance use

Unorganized office, Non-supportive staff. Language comprehension issues.

Very hard to communicate with, only one of the staff spoke english, I asked the staff that spoke english why that was and it was eluded to that the owner does not like American workers, he was Canadian.

wonderful, prompt and caring service.

Act II has been great to me and really helpful!

The staffing coordinator of this facility is very, very short and rude and acts like he is doing you a favor by finding someone to come out and give you nursing or physical therapy. The other office staff is usually polite. The nurses and physical therapist usually give you a 30 minute notice that they will be in to see you. There is no planning ahead to be respectful of patients time. Overall, no one in the company knows what anyone is doing or where they are at any time and they are rude if you ask for a time to expect to see someone. I have since taken my home health care needs to another agency where I am treated with respect and courtesy and they cater to my needs (not me trying to cater to theirs).

Very Satisfied, My mother loved the nurse

no methadone maitenance available here.

This hospital was really, really mediocre. (I am being kind.) I brought my elderly mom there for rehab (alcoholism) and anxiety. There were a few very dedicated (ridiculously overworked) people who tried to help but otherwise there was literally no care, it was a dingy, horrible facility with no natural light, inedible food etc., and virtually no therapeutic activities that I could discern. For four days no one came to take her to a 12 step0 meeting (!!!) and she had no therapy, nothing. No one seemed to care how she was and she deteriorated. The doctor we had was an imbecile and the nurses seemed to ignore his directives; there was zero communication among members of her medical team. A terrible experience. She was placed on the 5th floor (the Asian floor) but maybe it is different on the 3rd floor (the subtance abuse floor). Payne Whitney is WAY better. (She was there 5 years ago.)

Billed us and insurance. They were paid by insurance, but still kept sending us bills.

This facility is not very good to be a resident of or work for. The DON up there does a very bad job. She doesn't know how to run the place, but thinks she does. She always puts the blame on others instead of herself and she thinks nothing her day shift does is wrong. The assistants on days and evenings do not do their job right. They don't work as a team, argue amongst one another, and don't answer call lights unless they feel like it. Half the time they just walked right by them. They'd rather go smoke than answer that call light first. The night shift was very wonderful. They answered call lights promptly and were always very sweet and caring. They'd bend over backwards for you. Just wish their DON and other head people up there would appreciate their work. The only good thing I have to say about that place is their night shift.

Pathways may sound appealing, but the inpatient treatment compares more to brainwashing than recovery. Their approach, flooding and drilling the patients hours a day with recovery material, gives the facility a prevalent cult-like theme that does not internally assist the patients. They have very strict rules and security, which is crucial to recovery, but they present these foundations as a threat to the patient. Being a former patient of Pathways, I do not recommend it to parents looking for help with incorrigible children with substance abuse problems and addict behavior. It was not helpful to me, nor many of the other former patients. There are many other juvenile rehabilitation treatment centers in southeast Michigan that offer more effective services that focus on much more than temporarily flooding the teen with anti-drug propaganda, that focus truly on recovery tools, dual diagnosis, coping skills and self-improvement.

Excellent experience for my mother. She likes this place so much she's thinking of having a knee replacement she's been putting off, knowing that she can return here! Other patients share the same sentiments.