Newest Reviews

They fire someone every week? The management there needs replaced!

health workers report 2nd floor, he has seen major bedsores, pain and suffering ignored, meds held, staff lazy.

The staff and residents at this nursing home are so sweet the staff takes very good care of the residents and the residents always have a good conversation for you they are so sweet five stars without even thinking twice

I am a very concerned family member. I have a family member that has been in several different nursing homes over the past 4 years! When my family member came to this nursing home in excellent health except for dementia, within a 6 month time period, his/her health depleted! Due to neglect and a very careless staff, patient was drugged to bed rest! Lost a total of 21lbs in 1 month! Patient could not even wake up to eat due to the drugs they had patient on! Finally, a pharmacist refused to continue to prescribe the patient's medicine in such large doses! The patient tried to get up, when the meds started to wear off, after losing all strength in legs and fell. Bruised head, skin tears all of over left arm and a broken hip! Leading to now, a surgery to repair the hip and 6 months of rehabilitation! This nursing home needs to be put out of business and the patients left in this facility needs to be moved to a home where they will receive much better care!!! Please if you have a family member at this facility, keep a close eye on them! Dont end up like our family, mad, hurt, and furious!

Upon transfering from abother unit I was pleasantly surprised at the upgrade in patient care. Teamwork would be the term I'd use for how I feel about the experience here at cornerstone. It is a Blessing for me!- Hugh Rowan

This is absolutely the worse nethadone clinic I have ever been at. CRC Lynwood is my 4th clinic, and I really thought I had been to a couple bad ones. CRC Lynwood takes the cake and smacks you in the face with it. I would think twice before signing your life over to David and his goonies.

The nurses that have come out to my mother's have been great and well educated. We have had a great experience.

love one has become ill with an infection from a stage four bedsore . was not turned went in on occasion one morning place a bandaid on knee and bed 5 hours later same place. often time food and liquid were out of reach she was never fed. food was set on bedside and offered so they say (staff) but never given are put in reach. she laid on a regular matress when in deed she needed a specialty matress. the patient is in the hospital the doctors have put her on comfort care the infection has gotten into some of her organs and caused them to begin failing. she is only 48 yrs old and only was there for rehbilitation.

they were ok. I heard lots of good things about him and he is a good doc

Latest equipment, propmt courteous staff for pre op and surgery check in. Treatment after surgery was exceptional.

Administrator and Director of Nursing are rude and unprofessional. Nurses were poorly trained.

I really like the service and the staff of this agency. My mom was very happy. Thanks.

Excellent care, concientscious staff, very clean and well maintained.

Excellent in home caregivers,experience,compassion,trust

Overall poor service the ladies in the office put you on hold for a very long time when you call in for something and then it hangs up on you.

My mother was transferred to this facility after a week in the hospital for physical therapy. The staff let her condition deteriorate so badly that I had to transfer her to another facility. The other facility was appalled at her condition. My mother passed away and I believe that it was due to the total neglect of her medical condition at Brookside. When she entered Brookside, she was able to stand up with assistance, use a walker and participate in the therapy plan that was provided to her. However, after one week in that place, she began to relapse with the same symptoms that put her into the hospital in the first place. The unit nurse claimed she was in constant contact with the physician, however, I cannot locate much documentation of this in a copy of her medical records. The dietician is also a disgrace there. It took them two weeks and a complaint made to them by a phone call to get her diet plan correct. Even after the complaint was made, they still could not get her diet correct. In addition, she was given her prescription medications either incorrectly or not within the "window" of when she should have received them. At one point, a nurse tried to give her the wrong medication. My mother was perfectly capable of making her needs known, but for the most part, her requests were ignored. The response time when the call button was used took at least 25-30 minutes. The physical therapist and assistant also dropped her to the floor because she was too weak to stand on her own and they could not fully support her. I would not put my dog in this place, let alone a human being.

Did not supervise Alzheimers patients. Did not act as qualified to treat Alzhiemer patients. Was very impolite to family members. Staff was vague when answering concerns of the family. Would not advise anyone to place your loved ones in this facility.

Administration not doing good job

Our Father was a problem to many other facilities, trying to escape and being obstinate and difficult to manage. These folks have treated him with immense kindness adn patience. We could not ask for a better place.

By far the best skilled nursing facility in Anderson. My mother was cared for in an exceptionally compassionate manner, and we were overwhelmed by the wit and genorosity of their Administrator in Training, Preston Adams. He was extremely kind to us and dashingly handsome!

If you love your relative, please don't put them in this place. It is horrible, horrible, horrible

i read the review written by these individuals and I had the opportunity to go and Visit Surrey Place. they are without the most exceptly caring people. I had the priviledge to take a tour with a very sweet lady who took the time to answer all my questions and find out any she might not know. the nursing staff are exceptionally bright and caring people and i love the fact they have that interaction with the residents. They laugh, sing , get crazy with them and they enjoy it. The staff know everyones name that come through the door or they make it there responsibility to find out there name. I loved the fact that so many have been at this facility for so long because they love the people they work with and the ressidents. The family environment that they provide is so warm and caring and you can see that in there faces and feel it in the atmosphere, they may have there arguments like any family but they come together in a time of need not only for there fellow employees but for the residents and there families. i enjoyed my visit and loved talking to some of the residents and staff. thank you, Stephanie Philips

Long waits and equipment failures are the norm do to bad management and lack of caring making the patient uncomfortable.

My father was a resident. He was there for physical therapy following a stroke. He had little bowel control. He developed a severe case of what can best be described as diaper rash that became open wounds. The wounds became infected because he sat in his own filth most of the day until a family member came to visit and had him cleaned up. After just a few weeks at the place the infection had spread. He was found unconscious and his organs had begun to shut down. He was admitted to a hospital, place in intensive care and died a few days later.

THE VERY WORST CARE MY MOTHER HAS EVER RECIEVED FROM ANY FACILITY

I was told to go for an assesment only.. I arrived for my appointment spent less than 10 minutes with this a person with no credentials on thier badge or a diploma on the wall tell me I would need treatment. I feel the practice of medical anything should only be allowed to those that are qualified.

the store was full of alot of interesting gift items. and everyone was very nice. had a great experience there for someone passing through. loved the town, the people, and the store. i will stop there when i pass thru again.

Billed us and insurance. They were paid by insurance, but still kept sending us bills.

I was there for 4days after cutting myself. The social worker and the classes were the best part. The "desk" staff is VERY rude!! The food was pretty descent, but the showers are disgusting!! Wear shoes!!!!!!

There is nothing better than being able to talk to senior managers/supervisors or owners when I was researching on which home care to use for my Mother who recently underwent a medical procedure. I was given the direct number to the owner and director so I can get all the info i needed.

In 2003, Somerset Medical Center allowed for a nurse, Cullen, to kill five patients. They did not report their suspicion for months after being told they had a serial killer at the hospital! This is horrific! Five patients would consider this the WORST care, beyond poor... this is murder. Below is an excerpt from article about the serial killer nurse: "In one instance, Somerset Medical Center waited four months to notify authorities about its suspicions about Cullen, enabling him to kill five more patients there. The hospital spoke with officials from the state's poison control center who bluntly warned them they had a serial killer on their hands, and urged the medical center to contact police. Somerset said it believed the proper next step was to alert the state health department about possible laboratory irregularities regarding patient deaths there...." (Foxnews)

23 year old patient sought treatment for infection (UTI). He was a wheelchair user, a c-5 complete quadraplegic (paralysed from neck down, some use of arms, allowing ability to feed himself with adaptive aids and drive a power chair. Mistakes in the ER- He coded. He was kept 9 months in the ICU. He developed the most severe pressure sores, serious infections, and his arms contracted tightly to his chest, rigid. He now had new sores in the crease of his arms, lost weight, and put on oxygen. The doctors told family there was no hope for him, and he was going to die. The SW called him a vegetable. He was able to speak, ask for help. They did not provide him with physical therapy or range of motion, did not have an adequate call button to ask for help, and told the family he was terminal. Family was able to get him out of this hospital to a wound care center (LTAC). The hospital refused to give patient records, and blamed the patient for his condition, claiming he refused care. This hospital should not be allowed to continue. They also did not have wound care dressing as needed. The family tried to assist with changing the dressing on wounds, given the hospitals lack of trained staff. It was a most horrible experience. Unfortunately, after the LTAC time was up, they sent this patient BACK to this hospital, despite the severe negligence.

My mother was recently discharged from the short term rehab unit. I have to say that the care that she received there was EXCELLENT! The nurses and the supervisor are very knowledgable about their jobs and medical care. I did not experience one employee that did not have the upmost respect for my mother and our family. Our quiestions were answered promptly and accurately. I would highly recommend this facility. It is one of a few that does not smell of urine and is always kept clean!! Kudos to all of you at OLDE KNOX COMMONS and THANK YOU, THANK YOU, THANK YOU!!!

It was the worst hospital i had ever been too.

I will never go back to bay park. they were not good at all. I wouldnt ever tell anyone to go there.

I delievred my son there 11/14/09 and me and my soon to be husband had a wonderful stay there. The staff was outstanding, very helpful,Very kind, I couldnt tell you in enough words how great and respectful they were. I want to thank all the nurses and doctors who gave us this wonderful experiance!

THIS PLACE PUTS ON A GOOD FRONT, BUT NEEDS A MAJOR OVERHAUL !!!! I WOULD ASK YOU TO CONSIDER TWICE BEFORE PUTTING A LOVED ONE HERE !

The staff runs on a minimum number, The food from the kitchen is lousy. The nursing home is dirty, and has alot of sickness in it.

My mother has been there just a little over 24 hours for short term PT following knee replacement surgery and we are already in the process of having her transferred to a better facility. The staff is unprofessional and not helpful at all. They have no idea of her physician prescribed needs - medicine and diet. She had to demand a walker be left for her to be able to move around (as prescribed by her doctor) every few hours, and to get to the bathroom. The room must be over the boiler from 1966, as it is HOT in the room with NO way to reduce the heat or let in any air. She asked 4 times for her pain medicine...only to have to wait 3 hours in between asking. She's diabetic/no dairy and has had 3 REGULAR meals, each containing full sugar desserts, sugar packets, whole milk and puddings.The beds are old (hand crank to lift/lower) as is the rest of the furniture, including the bed tray (old wood base and hand crank to raise). Still no physical therapy has been given, let alone her evaluation. Not to mention, when being admitted, the aid whispered in her ear that, because she has a nice watch, she should not take it off and should keep it with her at all times! And to top it off, this place was RECOMMENDED by her physician --- I only have to wonder would he have placed HIS mother here, for if I had read some of the reviews of this facility that can be found on the internet before yesterday morning, I would have DEMANDED that she be placed somewhere else!

i have found this nursing home to reject residents if a family member has had words with there staff..past or future..i know my parent was turned away in time of need

this nursing home do not log important info about the residents,they are rude the nursing home stinks of urine.refusing to take responsibites of there mistates,slow to call doctors for residents,been known to delay doctors calls on week ends

i fine this nursing home to have poor comunication with staff an supervisors not to mention being honest to family members.calls are not returned.residents important papers misplaced by staff,odor smell an very very poor nite help

There was BLOOD on the floor in the room that I was givin in ER ! All around the bed, along with paper clips and plastic objects

The worst experience I have EVER had at a hospital. Took a friend in for ulcer , major pain, doubled over, the nurse that helped us had a aweful bedside manor, acted very irritated at the questions that I would ask when she would inject medication into her , became very irrational at one point with me and walked out and said she would have the Dr. talk to me about it and I said thank you ( I only asked what they were giving her ) the Dr. on staff the night of 11-14-09 /11-15-09 between the hours of midnight and 6 am in my opionon was not helpful in treating a ulcer. My friend was NEVER asked what medications she was on before injecting medications into her . My friends ulcer was treated with blood work, Benadryl, and what the nurse called a NEW pain med that the Dr. was trying out on patients ! My friend started jerking and convulsing after givin this NEW pain med and I could NOT seem to get ANY of the staff to pay attention and tend to her needs of feeling like she was going to JUMP out of her skin. I went up front and asked to speak to a HEAD NURSE on staff and was rejected on that TWICE.. This was the WORST experience at a hospital that I have EVER seen or went through !

This establishment let my mother fall at least twice, and when my sister called asking to speak to her an employee was overheard really hollering at my mother. When another paient or resident spoke up to the employee she was told very rudely, " Oh, you be quiet, you just had a stroke." My mother said there was a lady who worked there who was very mean to her, and on two occassions called fire rescue in an attempt to get out of the place. Naturally, when reported to a head nurse there, they said they could find nothing to substantiate anything. Not too long ago I found on another websight substantiated reports stemming from 2005 of letting residents be in harmful conditions, and patients actually coming to harm there. Homestead Hospital,for some reason,seems to like to send people there. No one I've spoke to in Homestead that has had any knowledge of the place seems to hold it in very high regards.

We went to the ER last week. The doctor saw my mother for a total of about 15 seconds. All he did was place the stethascope on her chest. And colcluded she had the flu. And then rushed out of the room. When asked questions the nurse was VERY rude. In the mean time there were many employees sitting around the nurses station doing nothing. Something needs to be done about the quality of care at this hospital. Next time I will take my chances and travel to a farther hospital. I will NEVER again return to VRH Er. And I will advise many other people to do the same.

Faisal Ahmad is the president. He assured me that everything would be taken care of but it did not. He did nothing to rectify the situation and this company is NOT recommended.

My mother was in this facilty for over 4 years and she always recieved good care. The staff was always friendly & knowledgable. I do have knowledge of the lady with the bed sores, she shared a room with my mom when she first arrived. I actually requested a different room due to her & her family. She would yell at the aides, sometimes hitting them, telling them to get away from her. She was very noncompliant with any type of care. Her family was extremely rude & obnoxious. If the facility called the police, I'm sure they had a good reason. I just hate to see such a negative review on what I consider a very good nursing home.

An avid drug user for over 20 years, Walked through the doors at Oak Haven on 07/09/07 nothing more than a hull of a man and walked out with a start on a new life,OakHaven where Angels meet beneth the Oaks!!!!

I was transported to Banner Estrella ER last night. Chief complaint was I presumably fainted at work and my BP dropped critically low as I was unconscious. My wife went to the station desk to ask about a test result and stood there for nearly 15 min while personnel appeared to do everything they could to pretend not to see her. At one point the nurse came in and changed out the IV point saying the field personnel originally inserted the iv and it needed changing. When the nurse left, he took the call button. I had been on iv fluids for several hours and needed to use the bathroom. I had no way to call anyone as my wife left. I could hear staff in the hall talking and laughing. I unplugged the BP finger cuff and the monitor started beeping loud. I waited for nearly 20 min and no one showed. I then undid the ekg leed and waited while that monitor also beeped loudly. Still no one came. I finally ripped out the iv and got dressed so I could find a bathroom. I made up my mind I would just leave this god forsaken hospital. Once personnel saw me angrily leaving my room and dressed, then they decided to see what I needed. They kept complaining they were so overwhelmed yet I saw a number of empty ER beds and only 1 person in the ER lobby and she was sleeping. I will never use the services at this hospital again!