Banner Estrella Medical Center

Detailed report on the hospital located in Phoenix, Arizona (AZ).

Banner Estrella Medical Center is a non-profit acute care hospital based at 9201 West Thomas Road in Phoenix, AZ. The facility is accredited and provides emergency services. The mortality rate for heart attack patients at the facility is no different than the national rate. The patient mortality rate is also no different than the national rate. In 2006, a total of 1,269 Medicare patients were given 7,721 days of PPS inpatient care and services. The provider was reimbursed $11,219,114 by Medicare for those services. 2,174 Medicare patients were given outpatient care and services by this provider in 2006. The provider was reimbursed $1,164,004 by Medicare for these services.

When compared to state levels, heart failure patients at this facility are more likely to be given discharge instructions.

When compared to other hospitals in the state, pneumonia patients at this facility are less likely to assessed and given an influenza vaccination and have emergency room blood culture performed prior to administration of antibiotics.

Overall Rating

Full StarFull StarHalf StarEmpty StarEmpty Star
Rated 2.50 out of 5 from 6 User Reviews
Read the Reviews Read the Reviews | Review Now! Rate this Hospital

Quality of Care Rating

Full StarFull StarFull StarEmpty StarEmpty Star
Rated 2.67 out of 5 on this user rated measure.

Staff Rating

Full StarFull StarFull StarEmpty StarEmpty Star
Rated 2.67 out of 5 on this user rated measure.

Facility Rating

Full StarFull StarHalf StarEmpty StarEmpty Star
Rated 2.33 out of 5 on this user rated measure.

Promptness Rating

Full StarFull StarHalf StarEmpty StarEmpty Star
Rated 2.33 out of 5 on this user rated measure.

Facility Type

Acute Care

Ownership Type

Voluntary Non-Profit - Other

Address

9201 West Thomas Road
Phoenix, AZ 85037

Phone Number

(623) 327-4000

Geographic Coordinates

33.479629, -112.257016
* The accuracy of these coordinates is at a address level.

Accredited

Status

Indicates whether the facility is accredited.

This Provider This Provider
Yes
Phoenix
14 (93.33%)
Maricopa County
30 (90.91%)
Arizona
57 (78.08%)
United States
3,333 (77.01%)

Emergency Services

Status

Indicates whether the facility offers emergency care services.

This Provider This Provider
Yes
Phoenix
13 (86.67%)
Maricopa County
29 (87.88%)
Arizona
64 (87.67%)
United States
3,947 (91.20%)

Quality Measures

Charts

Heart Attack Patients Given Inhibitor or ARB

The percentage of heart attack patients given ace inhibitor or arb for left ventricular systolic dysfunction (lvsd). The sample size for this measure was 30 patients.

This Provider This Provider
83.00%
Phoenix
83.92%
Maricopa County
80.63%
Arizona
83.28%
United States
82.44%

Heart Attack Patients Given Aspirin at Discharge

The percentage of heart attack patients given aspirin at discharge. The sample size for this measure was 116 patients.

This Provider This Provider
97.00%
Phoenix
96.15%
Maricopa County
93.96%
Arizona
90.85%
United States
90.10%

Heart Attack Patients Given Beta Blocker at Discharge

The percentage of heart attack patients given beta blocker at discharge. The sample size for this measure was 121 patients.

This Provider This Provider
97.00%
Phoenix
95.23%
Maricopa County
95.52%
Arizona
92.91%
United States
89.74%

Heart Attack Patients Given PCI within 90 Minutes

The percentage of heart attack patients given pci within 90 minutes of arrival. The sample size for this measure was 8 patients.

Note:
  • The number of cases is too small for purposes of reliably predicting hospital's performance.

This Provider This Provider
12.00%
Phoenix
38.85%
Maricopa County
43.96%
Arizona
47.00%
United States
53.85%

Heart Failure Patients Given ACE Inhibitor or ARB

The percentage of heart failure patients given ace inhibitor or arb for left ventricular systolic dysfunction (lvsd). The sample size for this measure was 112 patients.

Note:
  • Measure reflects the hospital's indication that its submission was based on a sample of its relevant discharges.

This Provider This Provider
85.00%
Phoenix
85.29%
Maricopa County
80.41%
Arizona
80.72%
United States
82.00%

Heart Failure Patients Given Discharge Instructions

The percentage of heart failure patients given discharge instructions. The sample size for this measure was 241 patients.

Note:
  • Measure reflects the hospital's indication that its submission was based on a sample of its relevant discharges.

This Provider This Provider
70.00%
Phoenix
54.29%
Maricopa County
52.21%
Arizona
48.09%
United States
60.95%

Pneumonia Patients Given Influenza Vaccination

The percentage of pneumonia patients assessed and given influenza vaccination. The sample size for this measure was 87 patients.

Note:
  • Measure reflects the hospital's indication that its submission was based on a sample of its relevant discharges.

This Provider This Provider
44.00%
Phoenix
57.42%
Maricopa County
53.72%
Arizona
60.85%
United States
69.93%

Pneumonia Patients Given Antibiotics within 4 Hours

The percentage of pneumonia patients given initial antibiotic(s) within 4 hours after arrival. The sample size for this measure was 288 patients.

Note:
  • Measure reflects the hospital's indication that its submission was based on a sample of its relevant discharges.

This Provider This Provider
75.00%
Phoenix
74.64%
Maricopa County
70.66%
Arizona
73.19%
United States
80.14%

Pneumonia Patients Given Smoking Cessation Advice

The percentage of pneumonia patients given smoking cessation advice or counseling. The sample size for this measure was 83 patients.

Note:
  • Measure reflects the hospital's indication that its submission was based on a sample of its relevant discharges.

This Provider This Provider
72.00%
Phoenix
75.36%
Maricopa County
76.59%
Arizona
68.62%
United States
79.65%

Pneumonia Patients whose Blood Culture Performed Prior to Antibiotics

The percentage of pneumonia patients whose initial emergency room blood culture was performed prior to the administration of the first hospital dose of antibiotics. The sample size for this measure was 163 patients.

Note:
  • Measure reflects the hospital's indication that its submission was based on a sample of its relevant discharges.

This Provider This Provider
57.00%
Phoenix
86.29%
Maricopa County
86.57%
Arizona
87.48%
United States
90.43%

Surgery Patients Given Appropriate Antibiotics

The percentage of surgery patients who received the appropriate preventative antibiotic(s) for their surgery. The sample size for this measure was 61 patients.

This Provider This Provider
89.00%
Phoenix
88.93%
Maricopa County
88.39%
Arizona
88.06%
United States
89.88%

Heart Attack Patients Given Aspirin at Arrival

The percentage of heart attack patients given aspirin at arrival. The sample size for this measure was 143 patients.

This Provider This Provider
98.00%
Phoenix
97.23%
Maricopa County
96.11%
Arizona
96.07%
United States
92.45%

Heart Attack Patients Given Beta Blocker at Arrival

The percentage of heart attack patients given beta blocker at arrival. The sample size for this measure was 122 patients.

This Provider This Provider
93.00%
Phoenix
92.92%
Maricopa County
89.22%
Arizona
88.31%
United States
87.23%

Heart Attack Patients Given Smoking Cessation Advice

The percentage of heart attack patients given smoking cessation advice or counseling. The sample size for this measure was 53 patients.

This Provider This Provider
94.00%
Phoenix
92.00%
Maricopa County
88.88%
Arizona
89.20%
United States
87.61%

Heart Failure Patients Given Evaluation of LVS Function

The percentage of heart failure patients given an evaluation of left ventricular systolic (lvs) function. The sample size for this measure was 260 patients.

Note:
  • Measure reflects the hospital's indication that its submission was based on a sample of its relevant discharges.

This Provider This Provider
92.00%
Phoenix
96.14%
Maricopa County
94.66%
Arizona
83.96%
United States
83.53%

Heart Failure Patients Given Smoking Cessation Advice

The percentage of heart failure patients given smoking cessation advice or counseling. The sample size for this measure was 54 patients.

Note:
  • Measure reflects the hospital's indication that its submission was based on a sample of its relevant discharges.

This Provider This Provider
87.00%
Phoenix
89.43%
Maricopa County
84.46%
Arizona
76.00%
United States
81.61%

Pneumonia Patients Given Pneumococcal Vaccination

The percentage of pneumonia patients assessed and given pneumococcal vaccination. The sample size for this measure was 150 patients.

Note:
  • Measure reflects the hospital's indication that its submission was based on a sample of its relevant discharges.

This Provider This Provider
55.00%
Phoenix
59.93%
Maricopa County
59.48%
Arizona
63.87%
United States
69.00%

Pneumonia Patients Given Oxygenation Assessment

The percentage of pneumonia patients given oxygenation assessment. The sample size for this measure was 356 patients.

Note:
  • Measure reflects the hospital's indication that its submission was based on a sample of its relevant discharges.

This Provider This Provider
100.00%
Phoenix
100.00%
Maricopa County
99.55%
Arizona
99.65%
United States
99.26%

Pneumonia Patients Given Most Appropriate Antibiotics

The percentage of pneumonia patients given the most appropriate initial antibiotic(s). The sample size for this measure was 241 patients.

Note:
  • Measure reflects the hospital's indication that its submission was based on a sample of its relevant discharges.

This Provider This Provider
86.00%
Phoenix
86.79%
Maricopa County
88.07%
Arizona
83.90%
United States
82.91%

Surgery Patients Given Antibiotics 1 Hour Before Incision

The percentage of surgery patients who received preventative antibiotic(s) 1 hour before incision. The sample size for this measure was 209 patients.

Note:
  • Rate reflects fewer than the maximum possible quarters of data for the measure.

This Provider This Provider
74.00%
Phoenix
73.64%
Maricopa County
72.60%
Arizona
73.96%
United States
76.95%

Surgery Patients whose Antibiotics Stopped within 24 Hours of Surgery

The percentage of surgery patients whose preventative antibiotic(s) are stopped within 24 hours after surgery. The sample size for this measure was 195 patients.

Note:
  • Rate reflects fewer than the maximum possible quarters of data for the measure.

This Provider This Provider
87.00%
Phoenix
71.93%
Maricopa County
67.40%
Arizona
67.64%
United States
71.77%

Mortality Rates

Charts

30-Day Mortality Rate from Heart Attack

This hospitals 30 day patient death (mortality) rate from heart attack. The value is one of three types: Better, no different, or worse than the national rate.

No different than National Rate
No different than National RateNo different than National RateNo different than National RateNo different than National RateNo different than National Rate No different than National RateNo different than National RateNo different than National RateNo different than National RateNo different than National Rate

30-Day Mortality Rate from Heart Failure

This hospitals 30 day patient death (mortality) rate from heart failure. The value is one of three types: Better, no different, or worse than the national rate.

No different than National Rate
No different than National RateNo different than National RateNo different than National RateNo different than National RateNo different than National Rate No different than National RateNo different than National RateNo different than National RateNo different than National RateNo different than National Rate

Treatment Figures

Charts

PPS Inpatients

The number of prospective payment system inpatients treated by this provider that were covered by Medicare Part A in 2006. The prospective payment system (PPS) is a method of reimbursement in which Medicare payment is made based on a predetermined, fixed amount. [1]

This Provider This Provider
1,269
Phoenix Average
1,794
Maricopa County Average
2,194
Arizona Average
1,908
United States Average
2,267

PPS Inpatient Utilization Days

The number of days of prospective payment system inpatient care that are chargeable to Medicare Part A facility utilization by this provider in 2006. The prospective payment system (PPS) is a method of reimbursement in which Medicare payment is made based on a predetermined, fixed amount. [1]

This Provider This Provider
7,721
Phoenix Average
10,663
Maricopa County Average
13,110
Arizona Average
11,443
United States Average
17,102

Outpatients

The number of outpatients treated by this provider that were covered by Medicare Part B in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.

Note:

These figures may include data from other departments at this facility.

This Provider This Provider
2,174
Phoenix Average
4,725
Maricopa County Average
4,657
Arizona Average
4,926
United States Average
7,242

PPS Inpatient Days

The number of days of prospective payment system inpatient care given by this provider that were covered by Medicare Part A in 2006. The prospective payment system (PPS) is a method of reimbursement in which Medicare payment is made based on a predetermined, fixed amount. [1]

This Provider This Provider
7,743
Phoenix Average
10,770
Maricopa County Average
13,225
Arizona Average
11,540
United States Average
17,255

PPS Inpatient Discharges

The number of prospective payment system inpatient discharges made by this provider that were covered by Medicare Part A in 2006. A discharge is defined as a formal release from a hospital or skilled nursing facility. The prospective payment system (PPS) is a method of reimbursement in which Medicare payment is made based on a predetermined, fixed amount. [1]

This Provider This Provider
1,553
Phoenix Average
2,110
Maricopa County Average
2,583
Arizona Average
2,276
United States Average
2,995

Financials

Charts

Medicare PPS Inpatient Payments

The total prospective payment system inpatient associated Medicare Part A payments, plus pass-through, made to this provider in 2006. The prospective payment system (PPS) is a method of reimbursement in which Medicare payment is made based on a predetermined, fixed amount. [1]

This Provider This Provider
$11,219,114
Phoenix Average
$26,072,941
Maricopa County Average
$26,224,813
Arizona Average
$22,127,215
United States Average
$28,006,530

Medicare Payments Per PPS Inpatient Day

The average Medicare payments made to this provider per Medicare Part A covered prospective payment system inpatient day in 2006. The prospective payment system (PPS) is a method of reimbursement in which Medicare payment is made based on a predetermined, fixed amount. [1]

This Provider This Provider
$1,449
Phoenix Average
$2,421
Maricopa County Average
$1,983
Arizona Average
$1,917
United States Average
$1,623

Medicare Payments Per PPS Inpatient Discharge

The average Medicare payments made to this provider per Medicare Part A covered prospective payment system inpatient discharge in 2006. A discharge is defined as a formal release from a hospital or skilled nursing facility. The prospective payment system (PPS) is a method of reimbursement in which Medicare payment is made based on a predetermined, fixed amount. [1]

This Provider This Provider
$7,224
Phoenix Average
$12,357
Maricopa County Average
$10,155
Arizona Average
$9,721
United States Average
$9,352

Medicare Outpatient Payments

The total outpatient associated Medicare Part B payments made to this provider in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.

Note:

These figures may include data from other departments at this facility.

This Provider This Provider
$1,164,004
Phoenix Average
$3,771,248
Maricopa County Average
$3,812,478
Arizona Average
$3,710,045
United States Average
$5,694,349

Medicare Payments Per PPS Inpatient

The average Medicare payments made to this provider per Medicare Part A covered prospective payment system inpatient in 2006. The prospective payment system (PPS) is a method of reimbursement in which Medicare payment is made based on a predetermined, fixed amount. [1]

This Provider This Provider
$8,841
Phoenix Average
$14,530
Maricopa County Average
$11,956
Arizona Average
$11,597
United States Average
$12,356

Medicare Payments Per PPS Inpatient Utilization Day

The average Medicare payments made to this provider per Medicare Part A covered prospective payment system inpatient utilization day in 2006. This measure includes full days, coinsurance days, and lifetime reserve days. The prospective payment system (PPS) is a method of reimbursement in which Medicare payment is made based on a predetermined, fixed amount. [1]

This Provider This Provider
$1,453
Phoenix Average
$2,445
Maricopa County Average
$2,000
Arizona Average
$1,934
United States Average
$1,638

Medicare Payments Per Outpatient

The average Medicare payments made to this provider per Medicare Part B covered outpatient in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.

Note:

These figures may include data from other departments at this facility.

This Provider This Provider
$535
Phoenix Average
$798
Maricopa County Average
$819
Arizona Average
$753
United States Average
$786

Reviews and Ratings

 (Details have not been substantiated)

A Review by Anonymous

Banner Estrella Medical Center Review
Overall:
Full StarFull StarFull StarEmpty StarEmpty Star
Care:
Full StarFull StarFull StarEmpty StarEmpty Star
Staff:
Full StarFull StarFull StarEmpty StarEmpty Star
Facility:
Full StarFull StarFull StarEmpty StarEmpty Star
Promptness:
Full StarFull StarFull StarEmpty StarEmpty Star
Details:

Tower 1 Sixth floor everyone is typically ok EXCEPT FOR RN Raynell. He was a nonchalant asshole during the time of high concern for this women's daughter who live in New Jersey. But to top it ass while a young woman was sleeping he intentionally threw a pillow on her head KNOWING exactly where her head was and that she was sleep. His level of consideration is on the floor. I popped at a room full of people because they drew blood anyway when the lady kept saying NO IT WON'T WORK while I was sleep (I stayed sleep bc I thought no ment no) so when they came back night two with that same shit I popped on like 6 people with my eyes closed and concluded with a goodnight and covered my head.

Member:
Date:

A Review by Anonymous

Banner Estrella Medical Center Review
Overall:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Care:
Full StarFull StarFull StarEmpty StarEmpty Star
Staff:
Full StarFull StarFull StarEmpty StarEmpty Star
Facility:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Promptness:
Full StarFull StarFull StarEmpty StarEmpty Star
Details:

I had surgery on Dec 10, 2013. As an in-patient, the hospital care was excellent--my doctors was non-existent (when asked about this after, the response was "we are too busy--a PA handles that". Once the hospital knew I was to be released, the care ceased. When I went to the nurse (Bruce) to let him know I was ready to go home, he pointed to the elevator and told me which way to turn when I got to the main floor. I left alone less than 24 hours after being under anesthesia, carrying my own bag (no lifint)--my husband was furious to find me standing out front on the sidewalk--alone.

Member:
Date:

A Review by Amberella

Banner Estrella Medical Center Review
Overall:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Care:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Promptness:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Insurance:
Medicare
Details:

Husband admitted on June 13,2011 for respiratory failure caused by pneumonia and uti without sepsis. ICU's inadequate care resulted Harlon being discharged with encephalopathy, bone marrow failure, kidney failure requiring dialysis, and being ventilator dependent with a trach and a permanent G-J feeding tube in stomach. STARVED FOR FIRST 10 DAYS: No nutrition by TPN or feeding tube to provide him the energy to fight off the infections. DEHYDRATED FOR 10 FIRST DAYS: Provided less than a liter per day by IV in conjunction with of IV antibiotics. FORCED INTO MORPHINE WITHDRAWAL: Staff failed to ensure his regular medications were continued once admitted to ICU. SEVERE PRESSURE SORES AND AN ULCER ON ANUS: Staff used a foam pad that didn’t cover the entire pressure sores and didn’t change it when it became contaminated with feces; just cut off the dirty part, leaving more and more pressure sores exposed. Anal ulcer where rectal tube was constantly rubbing. HOSPITAL ACQUIRED CANDIDA G. PNEUMONIA AND SEPSIS: Lack of infectious disease control protocols at Banner Estrella. OVERDOSE OF MEDICATION: Overdose of Fentanyl on top of sedation and preexisting fentanly patch resulted in intubation. Nurse ignored by complaints for almost 7.5 hours that his kidneys could not function at the extremely low blood pressure.8:30 pm, new nurse listened to my concern and called dr who administered Narcan immediately. The overdose of Fentanyl significantly contributed to compromised breathing. When ABG CO2 reached 85 only option was to intubate Harlon or let him die of asphyxiation. ENCEPHALOPATHY: Overdose resulted in brain trauma that was evidenced immediately by right pupil that was fully dilated and unresponsive to light. When he finally gained consciousness weeks later he was unable to communicate by speech or eye blinks,to track fingers or people walking around; to follow commands to squeeze hands or move feet; to voluntarily move hands, arms or legs; unable to swallow. KIDNEY FAILURE: Failure to treat extremely low BP medication overdose resulted in or significantly contributed to kidney failure as well as the large doses of Vancomycin given over a period of weeks. BONE MARROW FAILURE: Hospital acquired bacterial, viral and fungal infections overwhelmed bone marrow. HOSPITAL ACQUIRED VIRAL OR YEAST INFECTION IN MOUTH: Caused red and bleeding sores on palate, throat, gums and tongue. PNEUMOTHORAX AND COLLAPSED LUNG REQUIRING CHEST TUBE: Staff failed to appropriately monitor the ventilator pressure and a hole was blown thru the lung. Chest tube placed in left chest only to be removed 2 days later because I overheard Dr state, “the chest tube was pulled out of position”. POOR GLYCEMIC CONTROL: Glucose permitted to drop to 17 which almost resulted in coma. FAILED TO PREVENT HYPOGLYCEMIC RELATED HYPOTHERMIA: Had I not been sleeping in the room and woken when I did, Harlon would have died for lack of medical attention for hypoglycemic hypothermia. After treating hypoglycemic event, nurse failed to continue to closely monitor Harlon or she would have known that the room temperature dropped to 50 degrees which further contributed to Harlon’s state of hypothermia. I found Harlon extremely pale, unconscious, non-responsive to pain stimuli and he felt like a wet ice cube. HOSPITAL ACQUIRED CMV COLITIS: Doctor failed to treat Harlon as severely autoimmune compromised patient and to ensure that blood used for transfusions was “irradiated leukocyte reduced RBC” and “CMV negative. FAILED TO DIAGNOSE AND TREAT SOURCE OF BLEEDING THAT REQUIRED BLOOD AND PLATLET TRANSFUSIONS: Did not test stool for blood, which would have identified bleeding from polyps in colon. FAILED TO DIAGNOSE AND TREAT HOSPITAL ACQUIRED VRE UTI. FAILED TO RESPOND TO VENTILATOR ALARM THAT HOSES HAD BECOME DISCONNECTED: Harlon was without oxygen for several minutes because the nurse failed to hear alarm because she is deaf in one ear and she was “busy” on the phone.

Member:
Date:

A Review by Anonymous

Banner Estrella Medical Center Review
Overall:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Care:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarFull StarFull StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Insurance:
Medicare
Details:

Took Mother into ER as her surgical incision had started to separate. Major abdominal surgery was performed 01/24/11 at Mayo Clinic Hospital in Scottsdale. Her physician at Mayo recommended we take her to the closest ER for evaluation & to ascertain whether an infection was developing. Mom nearly passed out (due to weekness & probably a little stress) waiting in line just to get her name on the list for triage. They put her in a wheel chair and she saw a triage nurse rather quickly, but the RN couldn't have acted less interested. Then we were told to wait in the waiting room until called back. It took a two-and-a-half hour wait to get into a room... For someone with a reopening wound post surgery, simply unacceptable. It really appeared if you held your stomach & said you were in pain, you'd get quicker service. When the smug doctor came in (Minior), he asked what we were doing there since she had surgery at Mayo. Um, maybe because she needs evaluation and care of the surgical site NOW, not after a 60 minute drive to Mayo. He ordered some blood work & casually looked at her abdomen. We were moved into another room to wait for a blood draw, then another room for the actual draw, then another waiting room to await her blood results. After waiting & waiting, a nurse took us to a bedside to give my mother discharge instructions. What? Weren't they going to clean the wound and do a temporary Steri-strip taping to insure there was no more separation until she could get to the Mayo surgeon in the morning? NO. We were told that because of "legal ramifications" the doctor wouldn't treat the wound?!? Mom was given an Rx for Bacitracin topical ointment & we were sent on our way at around 8:00p. Then at around 8:30p I received a call from Banner Estrella ER saying that my Mother left with her IV still in. We could come back & they'd remove it, or I could remove it for her... She was never given an IV while there!!! I really can't believe the disorganization & unprofessionalism we encountered there. I will never return there again. What a world of difference between the knowledge, caring & compassion she receives at Mayo, compared to a lack of all at Banner Estrella ER. Shame on you, Banner Estrella! Get your act together.

Member:
Date:

A Review by Anonymous

Banner Estrella Medical Center Review
Overall:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Care:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Insurance:
Blue Cross / Blue Shield
Details:

I was transported to Banner Estrella ER last night. Chief complaint was I presumably fainted at work and my BP dropped critically low as I was unconscious. My wife went to the station desk to ask about a test result and stood there for nearly 15 min while personnel appeared to do everything they could to pretend not to see her. At one point the nurse came in and changed out the IV point saying the field personnel originally inserted the iv and it needed changing. When the nurse left, he took the call button. I had been on iv fluids for several hours and needed to use the bathroom. I had no way to call anyone as my wife left. I could hear staff in the hall talking and laughing. I unplugged the BP finger cuff and the monitor started beeping loud. I waited for nearly 20 min and no one showed. I then undid the ekg leed and waited while that monitor also beeped loudly. Still no one came. I finally ripped out the iv and got dressed so I could find a bathroom. I made up my mind I would just leave this god forsaken hospital. Once personnel saw me angrily leaving my room and dressed, then they decided to see what I needed. They kept complaining they were so overwhelmed yet I saw a number of empty ER beds and only 1 person in the ER lobby and she was sleeping. I will never use the services at this hospital again!

Member:
Date:

A Review by Anonymous

Banner Estrella Medical Center Review
Overall:
Full StarFull StarFull StarFull StarFull Star
Care:
Full StarFull StarFull StarFull StarFull Star
Staff:
Full StarFull StarFull StarFull StarFull Star
Facility:
Full StarFull StarFull StarFull StarEmpty Star
Promptness:
Full StarFull StarFull StarFull StarEmpty Star
Insurance:
Blue Cross / Blue Shield
Details:

I had a great ob/delivery at this facility. The staff was great and overall clean.

Member:
Date:

Discussions

 (Details have not been substantiated)
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Supplemental

References

Last Modified

Tuesday, March 10, 2009 8:31 PM MST

Indicates the latest change to the core data for this provider. It does not reflect changes from user input, such as reviews and discussions.

Disclosure

CiteHealth is not associated with Banner Estrella Medical Center. We do not endorse, sponsor, or take financial incentives from this provider.

Updates & Additional Information

We appreciate any verifiable updates or additional information you may have on this provider.

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Newest Reviews

Phoenix at a Glance

Phoenix has a total population of 1,321,045, of which 382,435 are children under the age of 18 and 106,795 are seniors 65 and older. The median age is 30.7.

Total Population:
1,321,045
Median Age:
30.7
Males:
671,760 (50.9%)
Female:
649,285 (49.1%)
Children (0-17):
382,435 (28.9%)
Adults (18-64):
831,815 (63.0%)
Seniors (65+):
106,795 (8.1%)
Age Breakdown:
Breakdown of age groups in Phoenix
Married:
531,203 (40.2%)
Divorced:
118,552 (9.0%)
Marriage Breakdown:
Breakdown of marriage in Phoenix
Hispanic Ethnicity:
449,972 (34.06%)
White:
938,853 (71.07%)
African American:
67,416 (5.10%)
Asian:
26,449 (2.00%)
Pacific Islander:
1,766 (0.13%)
Indian:
26,696 (2.02%)
Other:
216,589 (16.40%)
Two or More:
43,276 (3.28%)
Racial Breakdown:
Breakdown of race in Phoenix

Health

The average number of disabilities per resident is 0.30, which does not include institutionalized individuals.

Disabilities:
0.30 (Per Capita)
Dialysis Centers:
20
Doctors:
7,268
Home Agencies:
25
Hospitals:
15
Nursing Homes:
23
Medical Suppliers:
303
Rehab Centers:
41

Wealth

The median family income is $46,467 while the median household income is $41,207. Roughly 15.54% of the population live in poverty.

Family Income:
$46,467
Household Income:
$41,207
In Poverty:
15.54%

Nearby Doctors

Note: These physicians are not associated with this provider. However, an office is nearby.

Health Management Tools

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