Parkwest Medical Center

Detailed report on the hospital located in Knoxville, Tennessee (TN).

Parkwest Medical Center is a non-profit acute care hospital based at 9352 Park West Boulevard in Knoxville, TN. The facility is accredited and provides emergency services. The mortality rate for heart attack patients at the facility is no different than the national rate. The patient mortality rate is also no different than the national rate. In 2006, a total of 5,097 Medicare patients were given 36,965 days of PPS inpatient care and services. The provider was reimbursed $43,544,256 by Medicare for those services. In 2006, 327 Medicare patients were given 3,685 days of Non-PPS inpatient care and services. 13,161 Medicare patients were given outpatient care and services by this provider in 2006. The provider was reimbursed $9,511,242 by Medicare for these services.

When compared to state levels, heart failure patients at this facility are more likely to be given discharge instructions. Surgery patients at this hospital are more likely to receive preventitive antibiotics 1 hour before incision and have their preventitve antibiotics stopped within 24 hours after surgery.

Overall Rating

Full StarHalf StarEmpty StarEmpty StarEmpty Star
Rated 1.59 out of 5 from 22 User Reviews
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Quality of Care Rating

Full StarHalf StarEmpty StarEmpty StarEmpty Star
Rated 1.50 out of 5 on this user rated measure.

Staff Rating

Full StarFull StarEmpty StarEmpty StarEmpty Star
Rated 1.68 out of 5 on this user rated measure.

Facility Rating

Full StarFull StarEmpty StarEmpty StarEmpty Star
Rated 1.82 out of 5 on this user rated measure.

Promptness Rating

Full StarHalf StarEmpty StarEmpty StarEmpty Star
Rated 1.50 out of 5 on this user rated measure.

Facility Type

Acute Care

Ownership Type

Voluntary Non-Profit - Private

Address

9352 Park West Boulevard
Knoxville, TN 37923

Phone Number

(865) 373-1000

Geographic Coordinates

35.918163, -84.096333
* The accuracy of these coordinates is at a address level.

Accredited

Status

Indicates whether the facility is accredited.

This Provider This Provider
Yes
Knoxville
7 (100.00%)
Knox County
7 (100.00%)
Tennessee
114 (95.00%)
United States
3,333 (77.01%)

Emergency Services

Status

Indicates whether the facility offers emergency care services.

This Provider This Provider
Yes
Knoxville
7 (100.00%)
Knox County
7 (100.00%)
Tennessee
105 (87.50%)
United States
3,947 (91.20%)

Quality Measures

Charts

Heart Attack Patients Given Inhibitor or ARB

The percentage of heart attack patients given ace inhibitor or arb for left ventricular systolic dysfunction (lvsd). The sample size for this measure was 107 patients.

This Provider This Provider
79.00%
Knoxville
83.50%
Knox County
83.50%
Tennessee
83.47%
United States
82.44%

Heart Attack Patients Given Aspirin at Discharge

The percentage of heart attack patients given aspirin at discharge. The sample size for this measure was 362 patients.

This Provider This Provider
96.00%
Knoxville
96.17%
Knox County
96.17%
Tennessee
81.39%
United States
90.10%

Heart Attack Patients Given Beta Blocker at Discharge

The percentage of heart attack patients given beta blocker at discharge. The sample size for this measure was 412 patients.

This Provider This Provider
96.00%
Knoxville
97.33%
Knox County
97.33%
Tennessee
82.24%
United States
89.74%

Heart Attack Patients Given PCI within 90 Minutes

The percentage of heart attack patients given pci within 90 minutes of arrival. The sample size for this measure was 6 patients.

Note:
  • The number of cases is too small for purposes of reliably predicting hospital's performance.

This Provider This Provider
33.00%
Knoxville
46.17%
Knox County
46.17%
Tennessee
53.56%
United States
53.85%

Heart Failure Patients Given ACE Inhibitor or ARB

The percentage of heart failure patients given ace inhibitor or arb for left ventricular systolic dysfunction (lvsd). The sample size for this measure was 154 patients.

This Provider This Provider
71.00%
Knoxville
81.50%
Knox County
81.50%
Tennessee
78.62%
United States
82.00%

Heart Failure Patients Given Discharge Instructions

The percentage of heart failure patients given discharge instructions. The sample size for this measure was 325 patients.

This Provider This Provider
77.00%
Knoxville
80.50%
Knox County
80.50%
Tennessee
62.16%
United States
60.95%

Pneumonia Patients Given Influenza Vaccination

The percentage of pneumonia patients assessed and given influenza vaccination. The sample size for this measure was 49 patients.

Note:
  • Measure reflects the hospital's indication that its submission was based on a sample of its relevant discharges.

This Provider This Provider
82.00%
Knoxville
85.60%
Knox County
85.60%
Tennessee
73.19%
United States
69.93%

Pneumonia Patients Given Antibiotics within 4 Hours

The percentage of pneumonia patients given initial antibiotic(s) within 4 hours after arrival. The sample size for this measure was 245 patients.

Note:
  • Measure reflects the hospital's indication that its submission was based on a sample of its relevant discharges.

This Provider This Provider
88.00%
Knoxville
85.17%
Knox County
85.17%
Tennessee
82.93%
United States
80.14%

Pneumonia Patients Given Smoking Cessation Advice

The percentage of pneumonia patients given smoking cessation advice or counseling. The sample size for this measure was 91 patients.

Note:
  • Measure reflects the hospital's indication that its submission was based on a sample of its relevant discharges.

This Provider This Provider
97.00%
Knoxville
95.50%
Knox County
95.50%
Tennessee
86.33%
United States
79.65%

Pneumonia Patients whose Blood Culture Performed Prior to Antibiotics

The percentage of pneumonia patients whose initial emergency room blood culture was performed prior to the administration of the first hospital dose of antibiotics. The sample size for this measure was 202 patients.

Note:
  • Measure reflects the hospital's indication that its submission was based on a sample of its relevant discharges.

This Provider This Provider
93.00%
Knoxville
92.17%
Knox County
92.17%
Tennessee
89.62%
United States
90.43%

Surgery Patients Given Appropriate Antibiotics

The percentage of surgery patients who received the appropriate preventative antibiotic(s) for their surgery. The sample size for this measure was 348 patients.

Note:
  • Measure reflects the hospital's indication that its submission was based on a sample of its relevant discharges.

This Provider This Provider
93.00%
Knoxville
94.20%
Knox County
94.20%
Tennessee
85.96%
United States
89.88%

Heart Attack Patients Given Aspirin at Arrival

The percentage of heart attack patients given aspirin at arrival. The sample size for this measure was 200 patients.

This Provider This Provider
98.00%
Knoxville
97.00%
Knox County
97.00%
Tennessee
87.85%
United States
92.45%

Heart Attack Patients Given Beta Blocker at Arrival

The percentage of heart attack patients given beta blocker at arrival. The sample size for this measure was 146 patients.

This Provider This Provider
93.00%
Knoxville
94.00%
Knox County
94.00%
Tennessee
79.15%
United States
87.23%

Heart Attack Patients Given Fibrinolytic Medication within 30 Minutes

The percentage of heart attack patients given fibrinolytic medication within 30 minutes of arrival. The sample size for this measure was 8 patients.

Note:
  • The number of cases is too small for purposes of reliably predicting hospital's performance.

This Provider This Provider
38.00%
Knoxville
12.67%
Knox County
12.67%
Tennessee
27.42%
United States
31.22%

Heart Attack Patients Given Smoking Cessation Advice

The percentage of heart attack patients given smoking cessation advice or counseling. The sample size for this measure was 171 patients.

This Provider This Provider
99.00%
Knoxville
98.17%
Knox County
98.17%
Tennessee
88.84%
United States
87.61%

Heart Failure Patients Given Evaluation of LVS Function

The percentage of heart failure patients given an evaluation of left ventricular systolic (lvs) function. The sample size for this measure was 381 patients.

This Provider This Provider
94.00%
Knoxville
95.17%
Knox County
95.17%
Tennessee
81.81%
United States
83.53%

Heart Failure Patients Given Smoking Cessation Advice

The percentage of heart failure patients given smoking cessation advice or counseling. The sample size for this measure was 81 patients.

This Provider This Provider
94.00%
Knoxville
97.17%
Knox County
97.17%
Tennessee
88.56%
United States
81.61%

Pneumonia Patients Given Pneumococcal Vaccination

The percentage of pneumonia patients assessed and given pneumococcal vaccination. The sample size for this measure was 194 patients.

Note:
  • Measure reflects the hospital's indication that its submission was based on a sample of its relevant discharges.

This Provider This Provider
86.00%
Knoxville
86.50%
Knox County
86.50%
Tennessee
72.93%
United States
69.00%

Pneumonia Patients Given Oxygenation Assessment

The percentage of pneumonia patients given oxygenation assessment. The sample size for this measure was 317 patients.

Note:
  • Measure reflects the hospital's indication that its submission was based on a sample of its relevant discharges.

This Provider This Provider
99.00%
Knoxville
99.83%
Knox County
99.83%
Tennessee
99.13%
United States
99.26%

Pneumonia Patients Given Most Appropriate Antibiotics

The percentage of pneumonia patients given the most appropriate initial antibiotic(s). The sample size for this measure was 226 patients.

Note:
  • Measure reflects the hospital's indication that its submission was based on a sample of its relevant discharges.

This Provider This Provider
86.00%
Knoxville
82.33%
Knox County
82.33%
Tennessee
82.17%
United States
82.91%

Surgery Patients Given Antibiotics 1 Hour Before Incision

The percentage of surgery patients who received preventative antibiotic(s) 1 hour before incision. The sample size for this measure was 1,476 patients.

Note:
  • Measure reflects the hospital's indication that its submission was based on a sample of its relevant discharges.

This Provider This Provider
94.00%
Knoxville
88.29%
Knox County
88.29%
Tennessee
73.73%
United States
76.95%

Surgery Patients whose Antibiotics Stopped within 24 Hours of Surgery

The percentage of surgery patients whose preventative antibiotic(s) are stopped within 24 hours after surgery. The sample size for this measure was 1,411 patients.

Note:
  • Measure reflects the hospital's indication that its submission was based on a sample of its relevant discharges.

This Provider This Provider
92.00%
Knoxville
74.57%
Knox County
74.57%
Tennessee
67.80%
United States
71.77%

Mortality Rates

Charts

30-Day Mortality Rate from Heart Attack

This hospitals 30 day patient death (mortality) rate from heart attack. The value is one of three types: Better, no different, or worse than the national rate.

No different than National Rate
No different than National RateNo different than National RateNo different than National RateNo different than National RateNo different than National Rate No different than National RateNo different than National RateNo different than National RateNo different than National RateNo different than National Rate

30-Day Mortality Rate from Heart Failure

This hospitals 30 day patient death (mortality) rate from heart failure. The value is one of three types: Better, no different, or worse than the national rate.

No different than National Rate
No different than National RateNo different than National RateNo different than National RateNo different than National RateNo different than National Rate No different than National RateNo different than National RateNo different than National RateNo different than National RateNo different than National Rate

Treatment Figures

Charts

PPS Inpatients

The number of prospective payment system inpatients treated by this provider that were covered by Medicare Part A in 2006. The prospective payment system (PPS) is a method of reimbursement in which Medicare payment is made based on a predetermined, fixed amount. [1]

This Provider This Provider
5,097
Knoxville Average
3,319
Knox County Average
3,319
Tennessee Average
2,070
United States Average
2,267

PPS Inpatient Utilization Days

The number of days of prospective payment system inpatient care that are chargeable to Medicare Part A facility utilization by this provider in 2006. The prospective payment system (PPS) is a method of reimbursement in which Medicare payment is made based on a predetermined, fixed amount. [1]

This Provider This Provider
36,965
Knoxville Average
24,655
Knox County Average
24,655
Tennessee Average
15,116
United States Average
17,102

Non-PPS Inpatients

The number of non prospective payment system inpatients treated by this provider that were covered by Medicare Part A in 2006. The prospective payment system (PPS) is a method of reimbursement in which Medicare payment is made based on a predetermined, fixed amount. [1]

This Provider This Provider
327
Knoxville Average
480
Knox County Average
480
Tennessee Average
344
United States Average
371

Non-PPS Inpatient Utilization Days

The number of days of non prospective payment system inpatient care that are chargeable to Medicare Part A facility utilization by this provider in 2006. The prospective payment system (PPS) is a method of reimbursement in which Medicare payment is made based on a predetermined, fixed amount. [1]

This Provider This Provider
3,685
Knoxville Average
5,843
Knox County Average
5,843
Tennessee Average
4,222
United States Average
3,791

Outpatients

The number of outpatients treated by this provider that were covered by Medicare Part B in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.

Note:

These figures may include data from other departments at this facility.

This Provider This Provider
13,161
Knoxville Average
11,416
Knox County Average
11,416
Tennessee Average
6,848
United States Average
7,242

PPS Inpatient Days

The number of days of prospective payment system inpatient care given by this provider that were covered by Medicare Part A in 2006. The prospective payment system (PPS) is a method of reimbursement in which Medicare payment is made based on a predetermined, fixed amount. [1]

This Provider This Provider
37,203
Knoxville Average
24,961
Knox County Average
24,961
Tennessee Average
15,261
United States Average
17,255

PPS Inpatient Discharges

The number of prospective payment system inpatient discharges made by this provider that were covered by Medicare Part A in 2006. A discharge is defined as a formal release from a hospital or skilled nursing facility. The prospective payment system (PPS) is a method of reimbursement in which Medicare payment is made based on a predetermined, fixed amount. [1]

This Provider This Provider
6,801
Knoxville Average
4,308
Knox County Average
4,308
Tennessee Average
2,735
United States Average
2,995

Non-PPS Inpatient Days

The number of days of non prospective payment system inpatient care given by this provider that were covered by Medicare Part A in 2006. The prospective payment system (PPS) is a method of reimbursement in which Medicare payment is made based on a predetermined, fixed amount. [1]

This Provider This Provider
3,695
Knoxville Average
5,885
Knox County Average
5,885
Tennessee Average
4,250
United States Average
3,834

Non-PPS Inpatient Discharges

The number of non prospective payment system inpatient discharges made by this provider that were covered by Medicare Part A in 2006. A discharge is defined as a formal release from a hospital or skilled nursing facility. The prospective payment system (PPS) is a method of reimbursement in which Medicare payment is made based on a predetermined, fixed amount. [1]

This Provider This Provider
357
Knoxville Average
522
Knox County Average
522
Tennessee Average
401
United States Average
450

Financials

Charts

Medicare PPS Inpatient Payments

The total prospective payment system inpatient associated Medicare Part A payments, plus pass-through, made to this provider in 2006. The prospective payment system (PPS) is a method of reimbursement in which Medicare payment is made based on a predetermined, fixed amount. [1]

This Provider This Provider
$43,544,256
Knoxville Average
$36,162,486
Knox County Average
$36,162,486
Tennessee Average
$23,351,940
United States Average
$28,006,530

Medicare Payments Per PPS Inpatient Day

The average Medicare payments made to this provider per Medicare Part A covered prospective payment system inpatient day in 2006. The prospective payment system (PPS) is a method of reimbursement in which Medicare payment is made based on a predetermined, fixed amount. [1]

This Provider This Provider
$1,170
Knoxville Average
$1,449
Knox County Average
$1,449
Tennessee Average
$1,530
United States Average
$1,623

Medicare Payments Per PPS Inpatient Discharge

The average Medicare payments made to this provider per Medicare Part A covered prospective payment system inpatient discharge in 2006. A discharge is defined as a formal release from a hospital or skilled nursing facility. The prospective payment system (PPS) is a method of reimbursement in which Medicare payment is made based on a predetermined, fixed amount. [1]

This Provider This Provider
$6,403
Knoxville Average
$8,395
Knox County Average
$8,395
Tennessee Average
$8,537
United States Average
$9,352

Medicare Non-PPS Inpatient Payments

The total non prospective payment system inpatient associated Medicare Part A payments, plus pass-through, made to this provider in 2006. The prospective payment system (PPS) is a method of reimbursement in which Medicare payment is made based on a predetermined, fixed amount. [1]

This Provider This Provider
$2,214,582
Knoxville Average
$5,009,227
Knox County Average
$5,009,227
Tennessee Average
$3,470,229
United States Average
$4,323,113

Medicare Payments Per Non-PPS Inpatient Day

The average Medicare payments made to this provider per Medicare Part A covered non prospective payment system inpatient day in 2006. The prospective payment system (PPS) is a method of reimbursement in which Medicare payment is made based on a predetermined, fixed amount. [1]

This Provider This Provider
$599
Knoxville Average
$851
Knox County Average
$851
Tennessee Average
$817
United States Average
$1,128

Medicare Outpatient Payments

The total outpatient associated Medicare Part B payments made to this provider in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.

Note:

These figures may include data from other departments at this facility.

This Provider This Provider
$9,511,242
Knoxville Average
$8,806,075
Knox County Average
$8,806,075
Tennessee Average
$4,621,815
United States Average
$5,694,349

Medicare Payments Per PPS Inpatient

The average Medicare payments made to this provider per Medicare Part A covered prospective payment system inpatient in 2006. The prospective payment system (PPS) is a method of reimbursement in which Medicare payment is made based on a predetermined, fixed amount. [1]

This Provider This Provider
$8,543
Knoxville Average
$10,894
Knox County Average
$10,894
Tennessee Average
$11,284
United States Average
$12,356

Medicare Payments Per PPS Inpatient Utilization Day

The average Medicare payments made to this provider per Medicare Part A covered prospective payment system inpatient utilization day in 2006. This measure includes full days, coinsurance days, and lifetime reserve days. The prospective payment system (PPS) is a method of reimbursement in which Medicare payment is made based on a predetermined, fixed amount. [1]

This Provider This Provider
$1,178
Knoxville Average
$1,467
Knox County Average
$1,467
Tennessee Average
$1,545
United States Average
$1,638

Medicare Payments Per Non-PPS Inpatient

The average Medicare payments made to this provider per Medicare Part A covered non prospective payment system inpatient in 2006. The prospective payment system (PPS) is a method of reimbursement in which Medicare payment is made based on a predetermined, fixed amount. [1]

This Provider This Provider
$6,772
Knoxville Average
$10,436
Knox County Average
$10,436
Tennessee Average
$10,082
United States Average
$11,654

Medicare Payments Per Non-PPS Inpatient Utilization Day

The average Medicare payments made to this provider per Medicare Part A covered non prospective payment system inpatient utilization day in 2006. This measure includes full days, coinsurance days, and lifetime reserve days. The prospective payment system (PPS) is a method of reimbursement in which Medicare payment is made based on a predetermined, fixed amount. [1]

This Provider This Provider
$601
Knoxville Average
$857
Knox County Average
$857
Tennessee Average
$822
United States Average
$1,140

Medicare Payments Per Non-PPS Inpatient Discharge

The average Medicare payments made to this provider per Medicare Part A covered non prospective payment system inpatient discharge in 2006. A discharge is defined as a formal release from a hospital or skilled nursing facility. The prospective payment system (PPS) is a method of reimbursement in which Medicare payment is made based on a predetermined, fixed amount. [1]

This Provider This Provider
$6,203
Knoxville Average
$9,592
Knox County Average
$9,592
Tennessee Average
$8,644
United States Average
$9,611

Medicare Payments Per Outpatient

The average Medicare payments made to this provider per Medicare Part B covered outpatient in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.

Note:

These figures may include data from other departments at this facility.

This Provider This Provider
$723
Knoxville Average
$771
Knox County Average
$771
Tennessee Average
$675
United States Average
$786

Reviews and Ratings

 (Details have not been substantiated)

A Review by Anonymous

Parkwest Medical Center Review
Overall:
Full StarFull StarFull StarEmpty StarEmpty Star
Care:
Full StarFull StarFull StarEmpty StarEmpty Star
Staff:
Full StarFull StarFull StarEmpty StarEmpty Star
Facility:
Full StarFull StarFull StarEmpty StarEmpty Star
Promptness:
Full StarFull StarFull StarEmpty StarEmpty Star
Insurance:
Medicare
Details:

dropped my 82 year old mother at the emergency room before 9:30 in the morning, did not get her out of waiting area before 2:40pm, called administrative office to find out what was going, after being passed along 5 times,hung up. these people do not give a shit about anyone, they sure care about getting paid.

Member:
Date:

A Review by Anonymous

Parkwest Medical Center Review
Overall:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Care:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Insurance:
Aetna
Details:

If I could give a negative star review this experience would be a negative 10!!!!!!! I have been paying my medical bill that I incurred since March 2020. My balance was $441.98. I am a single and also help to support my family. For the month of March I paid $29.00, and April $25.00, May $66.59. I have been on furlough from my job during the COV-19. I have been helping my family financially due to my Father being permanently disabled. I attempted to arrange monthly payments so I would not be sent to collections! I cannot remember the person I talked to you could look it up to find out. I was told basically that I was not telling the truth about my financial situation, like the person I was talking to actually knew my personal issues! I continued to attempt making suggestions of what I could possibly pay each month. I was informed that was good that I called today because I had no idea that they were sending my bill to collections! I had received no letters, nor calls concerning this issue!!! The person I was dealing with continued to place undue heavy pressure upon me to pay a bill that I could not afford to pay. She told me that what I was saying was not true, 'you can afford it because look what you paid last month'! I was flabbergasted to say the least. She was trying to guilt me and make me feel less than a human being for trying to get someone to help me pay my bill as much as I could. What kind of people are you hiring to work for a place that is suppose to treat me well and to feel well treated, well IT FAILED!!! The lady would not even listen to reason. She insisted that the payment be made in full or else I would be sent to collections!!! I had been paying the bill as soon as I received it in the mail the first day. I am still not able to work due to the COV-19!!! I was humiliated to say the least. I was also very angry that someone who is suppose to be helping people failed in every way to do so. I was made to feel that I had to pay the entire amount immediately $321.39 now.... so I paid it on my credit card that I have had to depend on to make ends meet financially!!! It is a shame that ParkWest Hospital can have the capacity to build a brand new buildings worth multiple millions of dollars and yet they cannot set up a payment plan that I can afford to pay. I always pay my bills and on time if at all possible!!! I never want to deal with this hospital ever again unless it is a point of life or death and not even then!!!! Think before you go to ParkWest Hospital.......!!!!!!!!!!!!! Jessica Thrasher

Member:
Date:

A Review by Anonymous

Parkwest Medical Center Review
Overall:
Full StarFull StarFull StarEmpty StarEmpty Star
Care:
Full StarFull StarFull StarEmpty StarEmpty Star
Staff:
Full StarFull StarFull StarEmpty StarEmpty Star
Facility:
Full StarFull StarFull StarEmpty StarEmpty Star
Promptness:
Full StarFull StarFull StarEmpty StarEmpty Star
Details:

My healthy 25 year old son went to Parkwest ER with severe abdominal pain, bloody diarrhea, nausea that had become more acute as the week passed. We had been on a cruise and spent a day in Mexico so of course a GI Multiplex panel to check for bacterial etiologies were ordered. His symptoms were also indicative for C-diff and asked for the culture be sent to check for C-diff. He was told by the ER physician, Dr. Barry Cummings, that he hadn't been on antibiotics or hospitalized so it was unlikely he had C-Diff. He insisted at the opposition of the ER physician but he finally agreed to check it. His symptoms continued to worsen, so he saw a GI specialist who performed a colonoscopy. He had inflammation of the lower intestines but a diagnosis could not be determined until the biopsy results. In the meantime, Parkwest reported that all cultures were negative and we assumed that included C-diff. We later found out Dr. Cummings never ordered the C-diff culture. His symptoms continued to worsen so he returned to Parkwest ER. He was admitted and spent 4 days in the hospital being treated with oral antibiotics and IV steroids. He was seen daily by the on-call GI specialist. At my insistence, he was released late Wednesday evening on day 4 since no one pursued a diagnosis but just treated symptoms. His GI specialist requested his records and he was seen the following day. It was then we realized that Dr. Cummings never checked for C-diff. His GI specialist sent the culture for C-diff on Thursday and received the positive result on Friday and was finally treated after 4 weeks of missing his pharmacy school prerequisite exams and work. All of which was costly and could have been avoided if Dr. Cummings would have done what my son asked. The frightening aspect was that he was not in isolation his entire hospital admission and this is exactly why c-diff is becoming so widespread. Dr. Cummings is a TeamHealth physician and I asked that they write off the remaining balance due to his negligence that contributed to an unnecessary colonoscopy and hospital admission however the hospital insists that the appropriate processes were followed and of course I am expected to pay for their mistakes. This will be our last visit ever to Parkwest.

Member:
Date:

A Review by Anonymous

Parkwest Medical Center Review
Overall:
Full StarFull StarFull StarFull StarFull Star
Care:
Full StarFull StarFull StarFull StarFull Star
Staff:
Full StarFull StarFull StarFull StarFull Star
Facility:
Full StarFull StarFull StarFull StarFull Star
Promptness:
Full StarFull StarFull StarFull StarFull Star
Insurance:
Blue Cross / Blue Shield
Details:

Unfortunately, over the last 3 years, I have visited multiple Emergency Rooms at different hospitals - including UT, Fort Sanders, Sweetwater General, and Tennova due to injuries from overstraining myself at work. Because I have a muscle disorder and have a physically demanding job, each visit was related to extreme pain that kept me from working or being able to function - and every single doctor, PA, and nurse treated me as if I were an addict faking an injury for pain medication. Time after time, I left without answers or any kind of real help. However, when my neurologist told me to go to the ER over the newest episode of pain that left me unable to sit, stand, lift my arms, or even breath normally without white hot searing pain, we chose Parkwest - and it was hands down the best ER visit I have ever had!! Not only were we VERY QUICKLY given a room and a dedicated nurse, but Dr.Jeffrey Zurosky came in within minutes of being there to talk to me about my pain and order tests. Dr.Zurosky was extremely friendly and caring, and listened to my concerns (unlike EVERY OTHER burned out, stressed out ER doctor I had dealt with in the past). It wasn't long after the consult that blood tests, an x-ray, and an EKG was ordered, and I had my results. When those results came in though, it was Dr.Zurosky that PERSONALLY came to see us and explained what was causing the pain I was in. He then wrote me an effective pain medication that I had never heard of, but works better than similar medications that I have been prescribed in the past. I would also like to add that our nurse (whose name I should have gotten but neglected to ask - and if she reads this, I apologize for that), was extremely direct, but super gentle and patient with us. As a person that has a fear of needles, I was terrified about getting the IV they ordered to administer the pain medication I needed. But, she was so efficient with it that I BARELY felt the large needle being inserted. Ma'am, again, if you read this - know how much I appreciate you for that. All in all, I would give Parkwest 10 stars if I could for this visit!! While ER visits are never fun, the staff was quick, efficient, and ACTUALLY helped me instead of treating me like a criminal for simply being in pain. Thank you Parkwest, Dr.Zurosky, and our fabulous nurse for helping me go from crying, screaming, and unable to breathe - to now sitting comfortably on my couch hours later with only minor twinges of pain while I heal. I now know where to go the next time we are in need of emergency medical service, and will be back if and when the need arises!!

Member:
Date:

A Review by Anonymous

Parkwest Medical Center Review
Overall:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Care:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Insurance:
Humana
Details:

This was one of the worst experiences I've ever had at a hospital and I will NEVER go back to Parkwest. I was left in my room nauseated and in pain and no one, specifically the Dr checked on me or tried to make me comfortable. I ended up walking home with chest pain at 12:45am. This is not acceptable and I will not be complacent about the way your facility treated me!

Member:
Date:

A Review by Anonymous

Parkwest Medical Center Review
Overall:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Care:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Details:

take your love ones to a funeral home where you get a little respect.the doctors think they are so educated and wont listen to anything your try to tell them.we was told by a doctor at park west funeral home to shut up he has the degree.it got ugly after that!! lol.

Member:
Date:

A Review by Anonymous

Parkwest Medical Center Review
Overall:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Care:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Details:

is park west still a hospital? are a funeral home?

Member:
Date:

A Review by Anonymous

Parkwest Medical Center Review
Overall:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Care:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Details:

these people on here are telling the truth!! our family just witness all this abuse first hand.while my father was there they tried to cover him with a stained blanked, what the hell!! no wounder they have so much staff infection.i also observed a young blk male drawing pictures while sitting at the desk in ccu!! 1 nurse to two to three pations?? this is the sickest of the sick in ccu.the nurses are as bad as the shitty doctors!! the president rick lassiter wants to put of views on how great things are going.he should get out from behind that desk and go undercover and get his eyes opened!! there was a black nurse cursed my father as well,boy would I like to run into that bitch!!this hospital is a joke.there in it for the money,they could care less about us and president rick lassiter sets back and does nothing, they also came in and told us our father was going to die and he was 73 yrs old and had no quality of life!!! and we said we want another oppion and he said it wont matter hes going to die anyway, so in your face ass hole he still alive and kicking!!!

Member:
Date:

A Review by Anonymous

Parkwest Medical Center Review
Overall:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Care:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarFull StarFull StarEmpty StarEmpty Star
Facility:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Insurance:
Humana
Details:

My doctor sent me to the Park West Emergency Room for a CT scan. I was connected to a monitoring system that gave repeated errors during the four hours I was connected. The machine lost connection with contacts attached to my body even though the contacts were intact. I had four vials of blood drawn and then the nurse tried to give me and IV which I refused. I spent 4 hours and 35 minutes for a ten minute test. I removed the IV needle and applied a band aid before leaving. I will NEVER go to Park West Emergency again!

Member:
Date:

A Review by Anonymous

Parkwest Medical Center Review
Overall:
Full StarFull StarFull StarEmpty StarEmpty Star
Care:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarFull StarFull StarEmpty StarEmpty Star
Promptness:
Full StarFull StarFull StarEmpty StarEmpty Star
Insurance:
Anthem
Details:

Hello I have a complaint about one of your emergency room nurses. Recently my wife was brought into your emergency room after being found unresponsive in her car with our 9-year-old son. My wife has a medical alert bracelet that clearly states that she is epileptic, hypotensive and hypoglycemic. My wife is also very skinny due to a failing gastric- bypass and malnutrition issues associated with the gastric-bypass. I believe this nurse took one look at my wife and assumed she was a drug addict then proceeded to treat her as such. She did not care nor bother to find out what the real medical issue was. Then instead of assessing, evaluating or waiting for blood and urine results in order to properly and correctly treat my wife’s condition, proceeded to interrogate an already scared little boy by asking questions like does his daddy have a temper?, does he get angry? what does he do when he gets angry?. What the HELL does any of those questions have to do with the treatment of my wife that turns out that her blood sugar was dangerously low? In my opinion, this is completely unprofessional, immoral and unethical. Apparently, she is more concerned and driven to cause grief to a child in the hopes DCS will get involved based on her assumptions and desire to destroy a child’s life and family. Or perhaps she is incompetent since she acts solely based on assumptions. This does raise the question of how many lives and families been harmed due to her baseless assumptions? How many people seeking help and quality care have died based on her assumptions? How many has she killed based on her assumptions? How MANY? I believe she not allowed to practice in the emergency room again. It is neither her job nor her right to terrorize a scared little boy because his mother has a medical emergency. Her job and oath is to help people and to do no harm. By her actions, I believe this means nothing to her. I strongly suggest she be removed from the emergency room before her assumptions cause the death or harm of a patient that expects and demands quality and professional care free from presumptions and prejudice because of how someone looks.

Member:
Date:

A Review by Anonymous

Parkwest Medical Center Review
Overall:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Care:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarFull StarFull StarFull StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Insurance:
Medicare
Details:

Have used the ER three times in the last 2 years. All on different days and times. The wait to get into an exam room is not bad but after that, it's been 4 hours or more. The staff does not stop by once in a while to check on you. I think they have 2 physicians working each shift. All three times I was admitted and from the time I hit the ER to the time I got a hospital room was 7-8 hours. I have learned my lesson. Never gain will I got to Parkwest ER!

Member:
Date:

A Review by Anonymous

Parkwest Medical Center Review
Overall:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Care:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Insurance:
United Healthcare
Details:

Parkwest Surgery center in the tower building is a very awful place. The first time you are going to meet with is an angry woman at the front desk who will command you and a little bit insult you. She never smiles. She is as dangerous as a ghost. I wonder why they put her there. She is terriblely impolite. And the surgery seems to be performed by the nurses not by the doctors. It is a very careless surgery center. Infact, I am doing a report to Federal agency to do investigation on this.

Member:
Date:

A Review by Anonymous

Parkwest Medical Center Review
Overall:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Care:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Insurance:
Humana
Details:

Parkwest ER is a slaughter house,where NO care is given and hospital records are written to make the staff look like things were done that were not.I saw first hand what goes on there,I am a nurse and will never forget it as I lost some one very close to me who did not deserve to die the way she did.I wont name names,but they know who they are.April 4th 2008.Treated well,well treated,every time I see their commercial on tv,I want to throw up!

Member:
Date:

A Review by Anonymous

Parkwest Medical Center Review
Overall:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Care:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Insurance:
Unicare
Details:

In October 2010, My husband has been hospital abuse by 2 nurses. One nurse wouldn't give him any water. and the other nurse slap him in 3 days before his death. I don't like the hospital administration to lie and hide about the nurses. So, Parkwest medical center is a hospital abuse medical center. So why did she have to lies and hiding about the nurses. My family want the names of 2 nurses who abuse my husband.

Member:
Date:

A Review by Anonymous

Parkwest Medical Center Review
Overall:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Care:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Insurance:
None
Details:

Parkwest medial center is a hosptial abuse medical center. the hospital administration is still lying and hiding about the abuse nurse. If your family in the hospital abuse by 2 or more nurses in the Parkwest medical center. GET THEM OUT OF THERE AS SOON AS POSSIBLE. And take them to the another hospital.

Member:
Date:

A Review by Anonymous

Parkwest Medical Center Review
Overall:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Care:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Insurance:
None
Details:

Whoever goes to Parkwest medical center is a biggest mistake to go there. Because the nursing will not keep the eyes on the patients. To make sure the patients don't fall out of the beds. whoever being slap in the faces. Needed to put a lawsuits to sues the doctors or the nurses whoever slap the patients. Parkwest medical center is a hospital abuse medical center.

Member:
Date:

A Review by Anonymous

Parkwest Medical Center Review
Overall:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Care:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Insurance:
None
Details:

The hosptial Adminstration are lying and hiding about the nurses who let the dangerous nurses who is working now. The hospital adminstration who needed get her fired for lying and hiding about the nurses.....

Member:
Date:

A Review by Anonymous

Parkwest Medical Center Review
Overall:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Care:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Insurance:
None
Details:

We got the nurse name who wasn't watch my husband. This nurse is dangerous. Now we are looking for one more, who slap my husband and cause him having the last heart attack before he passed away. This is a very dangerous nurses. And the hospital Administration are lying about it.

Member:
Date:

A Review by Anonymous

Parkwest Medical Center Review
Overall:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Care:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Insurance:
None
Details:

I am sick of parkwest medical center hospital administation and 2 nurses who abuse my husband while he is in critical care units. One nurse who is slap my husband in the face and cause him have a heart attack. Hospital administation who lies about the nurses.

Member:
Date:

A Review by Anonymous

Parkwest Medical Center Review
Overall:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Care:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Insurance:
None
Details:

My Husband has been abuse by 2 nurses.

Member:
Date:

A Review by Anonymous

Parkwest Medical Center Review
Overall:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Care:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarFull StarFull StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Insurance:
Blue Cross / Blue Shield
Details:

Staying in that hospital was like being in the twilight zone.

Member:
Date:

A Review by Anonymous

Parkwest Medical Center Review
Overall:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Care:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarFull StarFull StarEmpty StarEmpty Star
Facility:
Full StarFull StarFull StarEmpty StarEmpty Star
Promptness:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Insurance:
None
Details:

I was given the wrong medication and was not told what was wrong. Went to another Heart hospital and found out that I had three blocked artery's.

Member:
Date:

Discussions

 (Details have not been substantiated)

ccu care

ccu care
Details:

my mother had sugery at park west hospital 1 1/2 years ago, she is now dead!!! from the drill bit they left in her head,she never woke up again and I had to quite my job and take care of her this whole time.we lost our mother due to there training.thenthey said they could not remove this drill bit because she would die!! and she did die 1 1/2 year later and me jobless, so get your legal team ready we are coming!!! and hells come with us.

Replies:
0
Member:
Anonymous
Date:
Sunday, April 10, 2016 2:52 PM MST

Avoid having surgery at Parkwest Authopedic clinic

Avoid having surgery at Parkwest Authopedic clinic
Details:

My girl friend recently got surgery there, here hands was opened up twice, but leave her with no cure. Skin grasp was done and the mark for skin grap remain so ugly. Additionn to that whenever you try to call Doctor office, no one will ever answer your call.

Replies:
0
Member:
Anonymous
Date:
Sunday, July 29, 2012 9:19 AM MST

Supplemental

References

Last Modified

Monday, July 21, 2008 5:37 PM MST

Indicates the latest change to the core data for this provider. It does not reflect changes from user input, such as reviews and discussions.

Disclosure

CiteHealth is not associated with Parkwest Medical Center. We do not endorse, sponsor, or take financial incentives from this provider.

Updates & Additional Information

We appreciate any verifiable updates or additional information you may have on this provider.

Nearby Hospitals

  1. Hospital
    Baptist Hospital West
    Located 2.41 miles away in Knoxville at 10820 Parkside Drive.
  2. Hospital
    Baptist Hospital for Women
    Located 2.41 miles away in Knoxville at 10820 Parkside Drive.
  3. Hospital
    University of Tennessee Memorial..
    Located 8.33 miles away in Knoxville at 1924 Alcoa Highway.
  4. Hospital
    Ft. Sanders Regional Medical Center
    Located 9.37 miles away in Knoxville at 1901 W Clinch Avenue.
  5. Hospital
    Baptist Hospital of East Tennessee
    Located 10.43 miles away in Knoxville at 137 E Blount Avenue.
Note: There are a total of 8 hospitals within 35 miles of this provider.

Newest Reviews

Knoxville at a Glance

Knoxville has a total population of 173,890, of which 34,197 are children under the age of 18 and 24,994 are seniors 65 and older. The median age is 33.4.

Total Population:
173,890
Median Age:
33.4
Males:
82,390 (47.4%)
Female:
91,500 (52.6%)
Children (0-17):
34,197 (19.7%)
Adults (18-64):
114,699 (66.0%)
Seniors (65+):
24,994 (14.4%)
Age Breakdown:
Breakdown of age groups in Knoxville
Married:
63,301 (36.4%)
Divorced:
19,195 (11.0%)
Marriage Breakdown:
Breakdown of marriage in Knoxville
Hispanic Ethnicity:
2,751 (1.58%)
White:
138,611 (79.71%)
African American:
28,171 (16.20%)
Asian:
2,525 (1.45%)
Pacific Islander:
60 (0.03%)
Indian:
541 (0.31%)
Other:
1,257 (0.72%)
Two or More:
2,725 (1.57%)
Racial Breakdown:
Breakdown of race in Knoxville

Health

The average number of disabilities per resident is 0.42, which does not include institutionalized individuals.

Disabilities:
0.42 (Per Capita)
Dialysis Centers:
7
Doctors:
2,560
Home Agencies:
11
Hospitals:
7
Nursing Homes:
16
Medical Suppliers:
176
Rehab Centers:
14

Wealth

The median family income is $37,708 while the median household income is $27,492. Roughly 19.57% of the population live in poverty.

Family Income:
$37,708
Household Income:
$27,492
In Poverty:
19.57%

Nearby Doctors

Note: These physicians are not associated with this provider. However, an office is nearby.

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