Manchester Manor

Detailed report on the nursing home located in Manchester, Connecticut (CT).

Manchester Manor is an average sized, for-profit, nursing home with 126 beds based at 385 W Center Street in Manchester, CT. The facility has 122 residents indicating 97% of its beds are occupied, which is about average within this state. The provider participates in the medicare & medicaid programs and provides resident & family counseling services. The home is located in a continuing care retirement community and is fully sprinklered. A total of 257 Medicare patients were given 9,096 days of non-swing bed care and services in 2006, and the provider was reimbursed $3,137,943 by Medicare. 99 Medicare patients were given outpatient care and services by this provider in 2006. The provider was reimbursed $119,621 by Medicare for these services.

On a state level, the number of registered nurse hours per resident per day is higher than average. Certified nursing assistant hours per resident per day is average. The number of licensed practical or vocational nurse hours per resident per day is average. Licensed staff hours per resident per day is higher than average.

When compared to other nursing homes in the state, it is more likely for long-stay residents to have moderate to severe pain, long-stay residents to be physically restrained, long-stay residents to have catheter inserted and left, long-stay residents to spend most of their time in bed, long-stay residents to have a urinary tract infection, long-stay residents to lose too much weight, short-stay residents to have delirium, and short-stay residents to have moderate to severe pain at Manchester Manor.

When compared to other nursing homes in the state, it is less likely for long-stay residents to be given a pneumococcal vaccination, short-stay residents to be given a influenza vaccination, short-stay residents to be given a pneumococcal vaccination, and short-stay residents to have pressure sores.

Overall Rating

Rated 1.00 out of 5 from 1 User Review

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Quality of Care Rating

Rated 1.00 out of 5 on this user rated measure.

Staff Rating

Rated 1.00 out of 5 on this user rated measure.

Facility Rating

Rated 1.00 out of 5 on this user rated measure.

Promptness Rating

Rated 1.00 out of 5 on this user rated measure.

Ownership Type

For-Profit - Partnership

Multiple Ownership

Address

385 W Center Street
Manchester, CT 06040

Phone Number

(860) 647-7828

Geographic Coordinates

41.769775, -72.552339

* The accuracy of these coordinates is at a address level.

Programs Accepted

Medicare & Medicaid

Counseling Available

Resident & Family

Sprinkler System

The amount of the facility that is sprinklered. All fire code regulations at different locations must be met.

Fully Sprinklered

Beds

The total number of beds the facility operates. Each resident is assigned to a single bed.

This Provider: 126
Manchester Average: 155
Hartford County Average: 134
Connecticut Average: 121
United States Average: 106

Beds Occupied

The percentage of total beds that are occupied by residents.

This Provider: 97.00%
Manchester: 94.25%
Hartford County: 92.09%
Connecticut: 92.00%
United States: 84.18%

Residents

The total number of residents residing at the facility.

This Provider: 122
Manchester Average: 147
Hartford County Average: 122
Connecticut Average: 112
United States Average: 90

Located in a Hospital

Indicates whether the facility is located within a hospital.

This Provider: No
Manchester: 0 (0.00%)
Hartford County: 2 (3.03%)
Connecticut: 5 (2.05%)
United States: 1,271 (8.03%)

Located in a CCRC

Indicates whether the facility is located within a continuing care retirement community.

This Provider: Yes
Manchester: 1 (25.00%)
Hartford County: 4 (6.06%)
Connecticut: 14 (5.74%)
United States: 1,255 (7.93%)

Recent Surveys

06/13/2007 - Fire Safety Survey
05/18/2007 - Health Survey (QIS)
07/19/2006 - Fire Safety Survey
07/14/2006 - Health Survey
09/26/2005 - Fire Safety Survey
06/16/2005 - Health Survey

Discuss Review (1)

Directions

Staff

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RN Hours Per Resident

The average number of registered nurse hours per resident per day.

This Provider: 0.97
Manchester Average: 0.57
Hartford County Average: 0.69
Connecticut Average: 0.75
United States Average: 0.64

CNA Hours Per Resident

The average number of certified nursing assistant hours per resident per day.

This Provider: 2.43
Manchester Average: 2.39
Hartford County Average: 2.38
Connecticut Average: 2.34
United States Average: 2.34

LPNLVN Hours Per Resident

The average number of licensed practical or vocational nurse hours per resident per day.

This Provider: 0.74
Manchester Average: 0.74
Hartford County Average: 0.64
Connecticut Average: 0.64
United States Average: 0.79

Licensed Staff Hours Per Resident

The average number of licensed staff hours per resident per day.

This Provider: 1.71
Manchester Average: 1.31
Hartford County Average: 1.33
Connecticut Average: 1.40
United States Average: 1.43

Quality Measures

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Long-Stay Residents Given Influenza Vaccination

The percentage of long-stay residents given influenza vaccination during the flu season.

This Provider: 83.00%
Manchester: 86.25%
Hartford County: 81.60%
Connecticut: 84.72%
United States: 86.01%

Long-Stay Residents Whose Need for Help With Daily Activities Has Increased

The percentage of long-stay residents whose need for help with daily activities has increased.

Note:

Not Available - The number of residents is too small to report. Call the facility to discuss this quality measure.

High-Risk Long-Stay Residents Who Have Pressure Sores

The percentage of high-risk long-stay residents who have pressure sores.

This Provider: 11.00%
Manchester: 11.00%
Hartford County: 12.28%
Connecticut: 12.96%
United States: 12.83%

Long-Stay Residents Who Were Physically Restrained

The percentage of long-stay residents who were physically restrained.

This Provider: 9.00%
Manchester: 6.75%
Hartford County: 4.22%
Connecticut: 3.93%
United States: 5.63%

Low-Risk Long-Stay Residents Who Lose Control of Their Bowels

The percentage of low-risk long-stay residents who lose control of their bowels or bladder.

This Provider: 49.00%
Manchester: 37.00%
Hartford County: 44.72%
Connecticut: 47.01%
United States: 48.78%

Long-Stay Residents Who Spend Most of Their Time in Bed

The percentage of long-stay residents who spend most of their time in bed or in a chair.

This Provider: 4.00%
Manchester: 4.00%
Hartford County: 2.18%
Connecticut: 2.37%
United States: 4.39%

Long-Stay Residents With a Urinary Tract Infection

The percentage of long-stay residents with a urinary tract infection.

This Provider: 12.00%
Manchester: 8.50%
Hartford County: 7.20%
Connecticut: 7.91%
United States: 8.83%

Short-Stay Residents Given Influenza Vaccination

The percentage of short-stay residents given influenza vaccination during the flu season.

This Provider: 55.00%
Manchester: 65.50%
Hartford County: 65.89%
Connecticut: 68.88%
United States: 72.85%

Short-Stay Residents With Delirium

The percentage of short-stay residents with delirium.

This Provider: 7.00%
Manchester: 4.50%
Hartford County: 2.02%
Connecticut: 2.14%
United States: 2.12%

Short-Stay Residents With Pressure Sores

The percentage of short-stay residents with pressure sores.

This Provider: 9.00%
Manchester: 8.75%
Hartford County: 17.71%
Connecticut: 18.05%
United States: 17.46%

Long-Stay Residents Given Pneumococcal Vaccination

The percentage of long-stay residents who were assessed and given pneumococcal vaccination.

This Provider: 12.00%
Manchester: 63.00%
Hartford County: 71.34%
Connecticut: 77.42%
United States: 79.81%

Long-Stay Residents Who Have Moderate to Severe Pain

The percentage of long-stay residents who have moderate to severe pain.

This Provider: 7.00%
Manchester: 4.00%
Hartford County: 3.55%
Connecticut: 3.36%
United States: 4.53%

Low-Risk Long-Stay Residents Who Have Pressure Sores

The percentage of low-risk long-stay residents who have pressure sores.

Note:

Not Available - The number of residents is too small to report. Call the facility to discuss this quality measure.

Long-Stay Residents Who are More Depressed or Anxious

The percentage of long-stay residents who are more depressed or anxious.

This Provider: 15.00%
Manchester: 12.25%
Hartford County: 13.11%
Connecticut: 13.13%
United States: 14.45%

Long-Stay Residents Who Have Catheter Inserted and Left

The percentage of long-stay residents who have/had a catheter inserted and left in their bladder.

This Provider: 7.00%
Manchester: 4.75%
Hartford County: 4.82%
Connecticut: 4.63%
United States: 5.89%

Long-Stay Residents Whose Ability to Move Around Their Room Got Worse

The percentage of long-stay residents whose ability to move about in and around their room got worse.

Note:

Not Available - The number of residents is too small to report. Call the facility to discuss this quality measure.

Long-Stay Residents Who Lose Too Much Weight

The percentage of long-stay residents who lose too much weight.

This Provider: 11.00%
Manchester: 8.75%
Hartford County: 8.88%
Connecticut: 9.00%
United States: 9.09%

Short-Stay Residents Given Pneumococcal Vaccination

The percentage of short-stay residents who were assessed and given pneumococcal vaccination.

This Provider: 28.00%
Manchester: 51.00%
Hartford County: 58.24%
Connecticut: 67.57%
United States: 73.02%

Short-Stay Residents Who Had Moderate to Severe Pain

The percentage of short-stay residents who had moderate to severe pain.

This Provider: 27.00%
Manchester: 19.50%
Hartford County: 19.92%
Connecticut: 21.05%
United States: 20.65%

Treatment Figures

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Non-Swing Bed Patients

The number of non-swing bed patients treated by this provider that were covered by Medicare Part A in 2006. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider: 257
Manchester Average: 153
Hartford County Average: 181
Connecticut Average: 170
United States Average: 133

Non-Swing Bed Patient Discharges

The number of non-swing bed patient discharges made by this provider that were covered by Medicare Part A in 2006. A discharge is defined as a formal release from a hospital or skilled nursing facility. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider: 267
Manchester Average: 140
Hartford County Average: 168
Connecticut Average: 158
United States Average: 124

Non-Swing Bed Utilization Days

The number of days of non-swing bed care that are chargeable to Medicare Part A facility utilization by this provider in 2006. This measure includes full days, coinsurance days, and lifetime reserve days. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider: 9,096
Manchester Average: 6,237
Hartford County Average: 6,571
Connecticut Average: 6,166
United States Average: 4,470

Outpatients

The number of outpatients treated by this provider that were covered by Medicare Part B in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.

Note:

These figures may include data from other departments at this facility.

This Provider: 99
Manchester Average: 89
Hartford County Average: 119
Connecticut Average: 105
United States Average: 301

Financials

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Medicare Non-Swing Bed Payments

The total non-swing bed associated Medicare Part A payments made to this provider in 2006. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider: $3,137,943
Manchester Average: $1,769,238
Hartford County Average: $2,000,256
Connecticut Average: $1,988,383
United States Average: $1,318,701

Medicare Payments Per Non-Swing Bed Utilization Day

The average Medicare payments made to this provider per Medicare Part A covered non-swing bed utilization day in 2006. This measure includes full days, coinsurance days, and lifetime reserve days. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider: $345
Manchester Average: $284
Hartford County Average: $304
Connecticut Average: $322
United States Average: $295

Medicare Outpatient Payments

The total outpatient associated Medicare Part B payments made to this provider in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.

Note:

These figures may include data from other departments at this facility.

This Provider: $119,621
Manchester Average: $105,663
Hartford County Average: $126,826
Connecticut Average: $109,896
United States Average: $266,523

Medicare Payments Per Non-Swing Bed Patient

The average Medicare payments made to this provider per Medicare Part A covered non-swing bed patient in 2006. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider: $12,210
Manchester Average: $11,583
Hartford County Average: $11,081
Connecticut Average: $11,686
United States Average: $9,943

Medicare Payments Per Non-Swing Bed Patient Discharge

The average Medicare payments made to this provider per Medicare Part A covered non-swing bed patient discharge in 2006. A discharge is defined as a formal release from a hospital or skilled nursing facility. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider: $11,753
Manchester Average: $12,637
Hartford County Average: $11,878
Connecticut Average: $12,621
United States Average: $10,652

Medicare Payments Per Outpatient

The average Medicare payments made to this provider per Medicare Part B covered outpatient in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.

Note:

These figures may include data from other departments at this facility.

This Provider: $1,208
Manchester Average: $1,191
Hartford County Average: $1,068
Connecticut Average: $1,050
United States Average: $885

Deficiencies

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06/13/2007 - Smoke Compartmentation and Control

Type:: Fire Safety
Category:: Smoke Compartmentation and Control
Issue:: walls or barriers that prevent smoke from passing through and would resist fire for at least one hour.
Found Via:: Survey
Scope:: Widespread
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 06/13/2007
Date Fixed:: 08/31/2007

06/13/2007 - Miscellaneous

Type:: Fire Safety
Category:: Miscellaneous
Issue:: fire safety features required by current fire safety codes.
Found Via:: Survey
Scope:: Pattern
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 06/13/2007
Date Fixed:: 08/31/2007

06/13/2007 - Emergency Plans and Fire Drills

Type:: Fire Safety
Category:: Emergency Plans and Fire Drills
Issue:: did not have a written emergency evacuation plan.
Found Via:: Survey
Scope:: Widespread
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 06/13/2007
Date Fixed:: 08/31/2007

06/13/2007 - Corridor Walls and Doors

Type:: Fire Safety
Category:: Corridor Walls and Doors
Issue:: corridor and hallway doors that block smoke.
Found Via:: Survey
Scope:: Pattern
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 06/13/2007
Date Fixed:: 08/31/2007

06/13/2007 - Hazardous Area

Type:: Fire Safety
Category:: Hazardous Area
Issue:: construction that can resist fire for one hour or an approved fire extinguishing system.
Found Via:: Survey
Scope:: Pattern
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 06/13/2007
Date Fixed:: 08/31/2007

05/18/2007 - Pharmacy Service

Type:: Health
Category:: Pharmacy Service
Issue:: 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 05/18/2007
Date Fixed:: 06/19/2007

05/18/2007 - Quality Care

Type:: Health
Category:: Quality Care
Issue:: Give each resident care and services to get or keep the highest quality of life possible.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 05/18/2007
Date Fixed:: 06/19/2007

05/18/2007 - Administration

Type:: Health
Category:: Administration
Issue:: Keep accurate and appropriate medical records.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 05/18/2007
Date Fixed:: 06/19/2007

05/18/2007 - Pharmacy Service

Type:: Health
Category:: Pharmacy Service
Issue:: At least once a month, have a licensed pharmacist check the drugs that each resident takes.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 05/18/2007
Date Fixed:: 06/19/2007

01/12/2007 - Environmental

Type:: Health
Category:: Environmental
Issue:: Make sure that the nursing home area is free of dangers that cause accidents.
Found Via:: Complaint
Scope:: Isolated
Level of Harm:: Actual harm
Date Found:: 01/12/2007
Date Fixed:: 02/01/2007

07/14/2006 - Environmental

Type:: Health
Category:: Environmental
Issue:: Provide needed housekeeping and maintenance.
Found Via:: Survey
Scope:: Widespread
Level of Harm:: Potential for minimal harm
Date Found:: 07/14/2006
Date Fixed:: 08/10/2006

07/14/2006 - Environmental

Type:: Health
Category:: Environmental
Issue:: Make sure that the nursing home area is free of dangers that cause accidents.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Actual harm
Date Found:: 07/14/2006
Date Fixed:: 08/10/2006

07/14/2006 - Administration

Type:: Health
Category:: Administration
Issue:: Follow all laws and professional standards.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 07/14/2006
Date Fixed:: 08/10/2006

06/16/2005 - Pharmacy Service

Type:: Health
Category:: Pharmacy Service
Issue:: At least once a month, have a licensed pharmacist check the drugs that each resident takes.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 06/16/2005
Date Fixed:: 07/15/2005

06/16/2005 - Environmental

Type:: Health
Category:: Environmental
Issue:: Make sure that the nursing home area is free of dangers that cause accidents.
Found Via:: Survey
Scope:: Pattern
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 06/16/2005
Date Fixed:: 07/15/2005

06/16/2005 - Quality Care

Type:: Health
Category:: Quality Care
Issue:: Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 06/16/2005
Date Fixed:: 07/15/2005

06/16/2005 - Quality Care

Type:: Health
Category:: Quality Care
Issue:: Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 06/16/2005
Date Fixed:: 07/15/2005

06/16/2005 - Quality Care

Type:: Health
Category:: Quality Care
Issue:: Give professional services that follow each resident's written care plan.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 06/16/2005
Date Fixed:: 07/15/2005

06/16/2005 - Resident Assessment

Type:: Health
Category:: Resident Assessment
Issue:: 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 06/16/2005
Date Fixed:: 07/15/2005

06/16/2005 - Resident Rights

Type:: Health
Category:: Resident Rights
Issue:: Provide care in a way that keeps or builds each resident's dignity and self respect.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 06/16/2005
Date Fixed:: 07/15/2005

06/16/2005 - Administration

Type:: Health
Category:: Administration
Issue:: Keep accurate and appropriate medical records.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 06/16/2005
Date Fixed:: 07/15/2005

12/01/2004 - Quality Care

Type:: Health
Category:: Quality Care
Issue:: Give professional services that meet a professional standard of quality.
Found Via:: Complaint
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 12/01/2004
Date Fixed:: 12/19/2004

12/01/2004 - Mistreatment

Type:: Health
Category:: Mistreatment
Issue:: Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property.
Found Via:: Complaint
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 12/01/2004
Date Fixed:: 12/19/2004

Reviews and Ratings

(Details have not been substantiated)

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A Review by Anonymous

Overall:
Care:
Staff:
Facility:
Promptness:
Insurance:: Medicare
Details:: They are all about the $$$. Promise good care to get you in and don't deliver. Neglect, abuse, and could care less about you attitude widespread.
Member:: Anonymous
Date:: Thursday, July 07, 2011 4:27 AM MST

Discussions

(Details have not been substantiated)

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Supplemental

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Last Modified

Monday, July 21, 2008 2:43 PM MST

Indicates the latest change to the core data for this provider. It does not reflect changes from user input, such as reviews and discussions.

Disclosure

CiteHealth is not associated with Manchester Manor. We do not endorse, sponsor, or take financial incentives from this provider.

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Manchester at a Glance

Manchester has a total population of 54,740, of which 12,455 are children under the age of 18 and 7,763 are seniors 65 and older. The median age is 36.5.

Total Population:: 54,740
Median Age:: 36.5
Males:: 26,116 (47.7%)
Female:: 28,624 (52.3%)
Children (0-17):: 12,455 (22.8%)
Adults (18-64):: 34,522 (63.1%)
Seniors (65+):: 7,763 (14.2%)
Age Breakdown:
Married:: 23,034 (42.1%)
Divorced:: 4,834 (8.8%)
Marriage Breakdown:
Hispanic Ethnicity:: 3,579 (6.54%)
White:: 45,307 (82.77%)
African American:: 4,610 (8.42%)
Asian:: 1,726 (3.15%)
Pacific Islander:: 18 (0.03%)
Indian:: 107 (0.20%)
Other:: 1,706 (3.12%)
Two or More:: 1,266 (2.31%)
Racial Breakdown:

Health

The average number of disabilities per resident is 0.30, which does not include institutionalized individuals.

Disabilities:: 0.30 (Per Capita)
Dialysis Centers:: 0
Doctors:: 335
Home Agencies:: 0
Hospitals:: 1
Nursing Homes:: 4
Medical Suppliers:: 29
Rehab Centers:: 3

Wealth

The median family income is $58,769 while the median household income is $49,426. Roughly 7.84% of the population live in poverty.

Family Income:: $58,769
Household Income:: $49,426
In Poverty:: 7.84%

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