Manchester Manor
Detailed report on the nursing home located in Manchester, Connecticut (CT).
Manchester Manor is an average sized, for-profit, nursing home with 126 beds based at 385 W Center Street in Manchester, CT. The facility has 122 residents indicating 97% of its beds are occupied, which is about average within this state. The provider participates in the medicare & medicaid programs and provides resident & family counseling services. The home is located in a continuing care retirement community and is fully sprinklered. A total of 257 Medicare patients were given 9,096 days of non-swing bed care and services in 2006, and the provider was reimbursed $3,137,943 by Medicare. 99 Medicare patients were given outpatient care and services by this provider in 2006. The provider was reimbursed $119,621 by Medicare for these services.
On a state level, the number of registered nurse hours per resident per day is higher than average. Certified nursing assistant hours per resident per day is average. The number of licensed practical or vocational nurse hours per resident per day is average. Licensed staff hours per resident per day is higher than average.
When compared to other nursing homes in the state, it is more likely for long-stay residents to have moderate to severe pain, long-stay residents to be physically restrained, long-stay residents to have catheter inserted and left, long-stay residents to spend most of their time in bed, long-stay residents to have a urinary tract infection, long-stay residents to lose too much weight, short-stay residents to have delirium, and short-stay residents to have moderate to severe pain at Manchester Manor.
When compared to other nursing homes in the state, it is less likely for long-stay residents to be given a pneumococcal vaccination, short-stay residents to be given a influenza vaccination, short-stay residents to be given a pneumococcal vaccination, and short-stay residents to have pressure sores.
Overall Rating
Quality of Care Rating





Staff Rating





Facility Rating





Promptness Rating





Ownership Type
Multiple Ownership
Address
Manchester, CT 06040
Phone Number
Geographic Coordinates
Programs Accepted
Counseling Available
Sprinkler System
The amount of the facility that is sprinklered. All fire code regulations at different locations must be met.
Fully Sprinklered









Beds
The total number of beds the facility operates. Each resident is assigned to a single bed.
- This Provider
- 126
- Manchester Average
- 155
- Hartford County Average
- 134
- Connecticut Average
- 121
- United States Average
- 106
Beds Occupied
The percentage of total beds that are occupied by residents.
- This Provider
- 97.00%
- Manchester
- 94.25%
- Hartford County
- 92.09%
- Connecticut
- 92.00%
- United States
- 84.18%
Residents
The total number of residents residing at the facility.
- This Provider
- 122
- Manchester Average
- 147
- Hartford County Average
- 122
- Connecticut Average
- 112
- United States Average
- 90
Located in a Hospital

Indicates whether the facility is located within a hospital.
- This Provider
- No
- Manchester
- 0 (0.00%)
- Hartford County
- 2 (3.03%)
- Connecticut
- 5 (2.05%)
- United States
- 1,271 (8.03%)
Located in a CCRC

Indicates whether the facility is located within a continuing care retirement community.
- This Provider
- Yes
- Manchester
- 1 (25.00%)
- Hartford County
- 4 (6.06%)
- Connecticut
- 14 (5.74%)
- United States
- 1,255 (7.93%)
Recent Surveys
- 06/13/2007 - Fire Safety Survey
- 05/18/2007 - Health Survey (QIS)
- 07/19/2006 - Fire Safety Survey
- 07/14/2006 - Health Survey
- 09/26/2005 - Fire Safety Survey
- 06/16/2005 - Health Survey
Staff

RN Hours Per Resident
The average number of registered nurse hours per resident per day.
- This Provider
- 0.97
- Manchester Average
- 0.57
- Hartford County Average
- 0.69
- Connecticut Average
- 0.75
- United States Average
- 0.64
CNA Hours Per Resident
The average number of certified nursing assistant hours per resident per day.
- This Provider
- 2.43
- Manchester Average
- 2.39
- Hartford County Average
- 2.38
- Connecticut Average
- 2.34
- United States Average
- 2.34
LPNLVN Hours Per Resident
The average number of licensed practical or vocational nurse hours per resident per day.
- This Provider
- 0.74
- Manchester Average
- 0.74
- Hartford County Average
- 0.64
- Connecticut Average
- 0.64
- United States Average
- 0.79
Licensed Staff Hours Per Resident
The average number of licensed staff hours per resident per day.
- This Provider
- 1.71
- Manchester Average
- 1.31
- Hartford County Average
- 1.33
- Connecticut Average
- 1.40
- United States Average
- 1.43
Quality Measures

Long-Stay Residents Given Influenza Vaccination
The percentage of long-stay residents given influenza vaccination during the flu season.
- This Provider
- 83.00%
- Manchester
- 86.25%
- Hartford County
- 81.60%
- Connecticut
- 84.72%
- United States
- 86.01%
Long-Stay Residents Whose Need for Help With Daily Activities Has Increased
The percentage of long-stay residents whose need for help with daily activities has increased.
Not Available - The number of residents is too small to report. Call the facility to discuss this quality measure.
High-Risk Long-Stay Residents Who Have Pressure Sores
The percentage of high-risk long-stay residents who have pressure sores.
- This Provider
- 11.00%
- Manchester
- 11.00%
- Hartford County
- 12.28%
- Connecticut
- 12.96%
- United States
- 12.83%
Long-Stay Residents Who Were Physically Restrained
The percentage of long-stay residents who were physically restrained.
- This Provider
- 9.00%
- Manchester
- 6.75%
- Hartford County
- 4.22%
- Connecticut
- 3.93%
- United States
- 5.63%
Low-Risk Long-Stay Residents Who Lose Control of Their Bowels
The percentage of low-risk long-stay residents who lose control of their bowels or bladder.
- This Provider
- 49.00%
- Manchester
- 37.00%
- Hartford County
- 44.72%
- Connecticut
- 47.01%
- United States
- 48.78%
Long-Stay Residents Who Spend Most of Their Time in Bed
The percentage of long-stay residents who spend most of their time in bed or in a chair.
- This Provider
- 4.00%
- Manchester
- 4.00%
- Hartford County
- 2.18%
- Connecticut
- 2.37%
- United States
- 4.39%
Long-Stay Residents With a Urinary Tract Infection
The percentage of long-stay residents with a urinary tract infection.
- This Provider
- 12.00%
- Manchester
- 8.50%
- Hartford County
- 7.20%
- Connecticut
- 7.91%
- United States
- 8.83%
Short-Stay Residents Given Influenza Vaccination
The percentage of short-stay residents given influenza vaccination during the flu season.
- This Provider
- 55.00%
- Manchester
- 65.50%
- Hartford County
- 65.89%
- Connecticut
- 68.88%
- United States
- 72.85%
Short-Stay Residents With Delirium
The percentage of short-stay residents with delirium.
- This Provider
- 7.00%
- Manchester
- 4.50%
- Hartford County
- 2.02%
- Connecticut
- 2.14%
- United States
- 2.12%
Short-Stay Residents With Pressure Sores
The percentage of short-stay residents with pressure sores.
- This Provider
- 9.00%
- Manchester
- 8.75%
- Hartford County
- 17.71%
- Connecticut
- 18.05%
- United States
- 17.46%
Long-Stay Residents Given Pneumococcal Vaccination
The percentage of long-stay residents who were assessed and given pneumococcal vaccination.
- This Provider
- 12.00%
- Manchester
- 63.00%
- Hartford County
- 71.34%
- Connecticut
- 77.42%
- United States
- 79.81%
Long-Stay Residents Who Have Moderate to Severe Pain
The percentage of long-stay residents who have moderate to severe pain.
- This Provider
- 7.00%
- Manchester
- 4.00%
- Hartford County
- 3.55%
- Connecticut
- 3.36%
- United States
- 4.53%
Low-Risk Long-Stay Residents Who Have Pressure Sores
The percentage of low-risk long-stay residents who have pressure sores.
Not Available - The number of residents is too small to report. Call the facility to discuss this quality measure.
Long-Stay Residents Who are More Depressed or Anxious
The percentage of long-stay residents who are more depressed or anxious.
- This Provider
- 15.00%
- Manchester
- 12.25%
- Hartford County
- 13.11%
- Connecticut
- 13.13%
- United States
- 14.45%
Long-Stay Residents Who Have Catheter Inserted and Left
The percentage of long-stay residents who have/had a catheter inserted and left in their bladder.
- This Provider
- 7.00%
- Manchester
- 4.75%
- Hartford County
- 4.82%
- Connecticut
- 4.63%
- United States
- 5.89%
Long-Stay Residents Whose Ability to Move Around Their Room Got Worse
The percentage of long-stay residents whose ability to move about in and around their room got worse.
Not Available - The number of residents is too small to report. Call the facility to discuss this quality measure.
Long-Stay Residents Who Lose Too Much Weight
The percentage of long-stay residents who lose too much weight.
- This Provider
- 11.00%
- Manchester
- 8.75%
- Hartford County
- 8.88%
- Connecticut
- 9.00%
- United States
- 9.09%
Short-Stay Residents Given Pneumococcal Vaccination
The percentage of short-stay residents who were assessed and given pneumococcal vaccination.
- This Provider
- 28.00%
- Manchester
- 51.00%
- Hartford County
- 58.24%
- Connecticut
- 67.57%
- United States
- 73.02%
Short-Stay Residents Who Had Moderate to Severe Pain
The percentage of short-stay residents who had moderate to severe pain.
- This Provider
- 27.00%
- Manchester
- 19.50%
- Hartford County
- 19.92%
- Connecticut
- 21.05%
- United States
- 20.65%
Treatment Figures

Non-Swing Bed Patients
The number of non-swing bed patients treated by this provider that were covered by Medicare Part A in 2006. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.
- This Provider
- 257
- Manchester Average
- 153
- Hartford County Average
- 181
- Connecticut Average
- 170
- United States Average
- 133
Non-Swing Bed Patient Discharges
The number of non-swing bed patient discharges made by this provider that were covered by Medicare Part A in 2006. A discharge is defined as a formal release from a hospital or skilled nursing facility. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.
- This Provider
- 267
- Manchester Average
- 140
- Hartford County Average
- 168
- Connecticut Average
- 158
- United States Average
- 124
Non-Swing Bed Utilization Days
The number of days of non-swing bed care that are chargeable to Medicare Part A facility utilization by this provider in 2006. This measure includes full days, coinsurance days, and lifetime reserve days. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.
- This Provider
- 9,096
- Manchester Average
- 6,237
- Hartford County Average
- 6,571
- Connecticut Average
- 6,166
- United States Average
- 4,470
Outpatients
The number of outpatients treated by this provider that were covered by Medicare Part B in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.
These figures may include data from other departments at this facility.
- This Provider
- 99
- Manchester Average
- 89
- Hartford County Average
- 119
- Connecticut Average
- 105
- United States Average
- 301
Financials

Medicare Non-Swing Bed Payments
The total non-swing bed associated Medicare Part A payments made to this provider in 2006. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.
- This Provider
- $3,137,943
- Manchester Average
- $1,769,238
- Hartford County Average
- $2,000,256
- Connecticut Average
- $1,988,383
- United States Average
- $1,318,701
Medicare Payments Per Non-Swing Bed Utilization Day
The average Medicare payments made to this provider per Medicare Part A covered non-swing bed utilization day in 2006. This measure includes full days, coinsurance days, and lifetime reserve days. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.
- This Provider
- $345
- Manchester Average
- $284
- Hartford County Average
- $304
- Connecticut Average
- $322
- United States Average
- $295
Medicare Outpatient Payments
The total outpatient associated Medicare Part B payments made to this provider in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.
These figures may include data from other departments at this facility.
- This Provider
- $119,621
- Manchester Average
- $105,663
- Hartford County Average
- $126,826
- Connecticut Average
- $109,896
- United States Average
- $266,523
Medicare Payments Per Non-Swing Bed Patient
The average Medicare payments made to this provider per Medicare Part A covered non-swing bed patient in 2006. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.
- This Provider
- $12,210
- Manchester Average
- $11,583
- Hartford County Average
- $11,081
- Connecticut Average
- $11,686
- United States Average
- $9,943
Medicare Payments Per Non-Swing Bed Patient Discharge
The average Medicare payments made to this provider per Medicare Part A covered non-swing bed patient discharge in 2006. A discharge is defined as a formal release from a hospital or skilled nursing facility. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.
- This Provider
- $11,753
- Manchester Average
- $12,637
- Hartford County Average
- $11,878
- Connecticut Average
- $12,621
- United States Average
- $10,652
Medicare Payments Per Outpatient
The average Medicare payments made to this provider per Medicare Part B covered outpatient in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.
These figures may include data from other departments at this facility.
- This Provider
- $1,208
- Manchester Average
- $1,191
- Hartford County Average
- $1,068
- Connecticut Average
- $1,050
- United States Average
- $885
Deficiencies
06/13/2007 - Smoke Compartmentation and Control

- Type:
- Fire Safety
- Category:
- Smoke Compartmentation and Control
- Issue:
- walls or barriers that prevent smoke from passing through and would resist fire for at least one hour.
- Found Via:
- Survey
- Scope:
- Widespread
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 06/13/2007
- Date Fixed:
- 08/31/2007
06/13/2007 - Miscellaneous

- Type:
- Fire Safety
- Category:
- Miscellaneous
- Issue:
- fire safety features required by current fire safety codes.
- Found Via:
- Survey
- Scope:
- Pattern
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 06/13/2007
- Date Fixed:
- 08/31/2007
06/13/2007 - Emergency Plans and Fire Drills

- Type:
- Fire Safety
- Category:
- Emergency Plans and Fire Drills
- Issue:
- did not have a written emergency evacuation plan.
- Found Via:
- Survey
- Scope:
- Widespread
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 06/13/2007
- Date Fixed:
- 08/31/2007
06/13/2007 - Corridor Walls and Doors

- Type:
- Fire Safety
- Category:
- Corridor Walls and Doors
- Issue:
- corridor and hallway doors that block smoke.
- Found Via:
- Survey
- Scope:
- Pattern
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 06/13/2007
- Date Fixed:
- 08/31/2007
06/13/2007 - Hazardous Area

- Type:
- Fire Safety
- Category:
- Hazardous Area
- Issue:
- construction that can resist fire for one hour or an approved fire extinguishing system.
- Found Via:
- Survey
- Scope:
- Pattern
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 06/13/2007
- Date Fixed:
- 08/31/2007
05/18/2007 - Pharmacy Service

- Type:
- Health
- Category:
- Pharmacy Service
- Issue:
- 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 05/18/2007
- Date Fixed:
- 06/19/2007
05/18/2007 - Quality Care

- Type:
- Health
- Category:
- Quality Care
- Issue:
- Give each resident care and services to get or keep the highest quality of life possible.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 05/18/2007
- Date Fixed:
- 06/19/2007
05/18/2007 - Administration

- Type:
- Health
- Category:
- Administration
- Issue:
- Keep accurate and appropriate medical records.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 05/18/2007
- Date Fixed:
- 06/19/2007
05/18/2007 - Pharmacy Service

- Type:
- Health
- Category:
- Pharmacy Service
- Issue:
- At least once a month, have a licensed pharmacist check the drugs that each resident takes.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 05/18/2007
- Date Fixed:
- 06/19/2007
01/12/2007 - Environmental

- Type:
- Health
- Category:
- Environmental
- Issue:
- Make sure that the nursing home area is free of dangers that cause accidents.
- Found Via:
- Complaint
- Scope:
- Isolated
- Level of Harm:
- Actual harm
- Date Found:
- 01/12/2007
- Date Fixed:
- 02/01/2007
07/14/2006 - Environmental

- Type:
- Health
- Category:
- Environmental
- Issue:
- Provide needed housekeeping and maintenance.
- Found Via:
- Survey
- Scope:
- Widespread
- Level of Harm:
- Potential for minimal harm
- Date Found:
- 07/14/2006
- Date Fixed:
- 08/10/2006
07/14/2006 - Environmental

- Type:
- Health
- Category:
- Environmental
- Issue:
- Make sure that the nursing home area is free of dangers that cause accidents.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Actual harm
- Date Found:
- 07/14/2006
- Date Fixed:
- 08/10/2006
07/14/2006 - Administration

- Type:
- Health
- Category:
- Administration
- Issue:
- Follow all laws and professional standards.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 07/14/2006
- Date Fixed:
- 08/10/2006
06/16/2005 - Pharmacy Service

- Type:
- Health
- Category:
- Pharmacy Service
- Issue:
- At least once a month, have a licensed pharmacist check the drugs that each resident takes.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 06/16/2005
- Date Fixed:
- 07/15/2005
06/16/2005 - Environmental

- Type:
- Health
- Category:
- Environmental
- Issue:
- Make sure that the nursing home area is free of dangers that cause accidents.
- Found Via:
- Survey
- Scope:
- Pattern
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 06/16/2005
- Date Fixed:
- 07/15/2005
06/16/2005 - Quality Care

- Type:
- Health
- Category:
- Quality Care
- Issue:
- Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 06/16/2005
- Date Fixed:
- 07/15/2005
06/16/2005 - Quality Care

- Type:
- Health
- Category:
- Quality Care
- Issue:
- Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 06/16/2005
- Date Fixed:
- 07/15/2005
06/16/2005 - Quality Care

- Type:
- Health
- Category:
- Quality Care
- Issue:
- Give professional services that follow each resident's written care plan.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 06/16/2005
- Date Fixed:
- 07/15/2005
06/16/2005 - Resident Assessment

- Type:
- Health
- Category:
- Resident Assessment
- Issue:
- 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 06/16/2005
- Date Fixed:
- 07/15/2005
06/16/2005 - Resident Rights

- Type:
- Health
- Category:
- Resident Rights
- Issue:
- Provide care in a way that keeps or builds each resident's dignity and self respect.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 06/16/2005
- Date Fixed:
- 07/15/2005
06/16/2005 - Administration

- Type:
- Health
- Category:
- Administration
- Issue:
- Keep accurate and appropriate medical records.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 06/16/2005
- Date Fixed:
- 07/15/2005
12/01/2004 - Quality Care

- Type:
- Health
- Category:
- Quality Care
- Issue:
- Give professional services that meet a professional standard of quality.
- Found Via:
- Complaint
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 12/01/2004
- Date Fixed:
- 12/19/2004
12/01/2004 - Mistreatment

- Type:
- Health
- Category:
- Mistreatment
- Issue:
- Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property.
- Found Via:
- Complaint
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 12/01/2004
- Date Fixed:
- 12/19/2004
Reviews and Ratings
(Details have not been substantiated)A Review by Anonymous

- Overall:
- Care:
- Staff:
- Facility:
- Promptness:
- Insurance:
- Medicare
- Details:
They are all about the $$$. Promise good care to get you in and don't deliver. Neglect, abuse, and could care less about you attitude widespread.
- Member:
- Anonymous
- Date:
- Thursday, July 07, 2011 4:27 AM MST
Discussions
(Details have not been substantiated)Supplemental
Last Modified
Indicates the latest change to the core data for this provider. It does not reflect changes from user input, such as reviews and discussions.
Disclosure
CiteHealth is not associated with Manchester Manor. We do not endorse, sponsor, or take financial incentives from this provider.
Updates & Additional Information
We appreciate any verifiable updates or additional information you may have on this provider.
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Crestfield Rehab Center & FenwoodLocated 3.92 miles away in Manchester at 565 Vernon Street.
Newest Reviews
Manchester at a Glance
Manchester has a total population of 54,740, of which 12,455 are children under the age of 18 and 7,763 are seniors 65 and older. The median age is 36.5.
- Total Population:
- 54,740
- Median Age:
- 36.5
- Males:
- 26,116 (47.7%)
- Female:
- 28,624 (52.3%)
- Children (0-17):
- 12,455 (22.8%)
- Adults (18-64):
- 34,522 (63.1%)
- Seniors (65+):
- 7,763 (14.2%)
- Age Breakdown:
- Married:
- 23,034 (42.1%)
- Divorced:
- 4,834 (8.8%)
- Marriage Breakdown:
- Hispanic Ethnicity:
- 3,579 (6.54%)
- White:
- 45,307 (82.77%)
- African American:
- 4,610 (8.42%)
- Asian:
- 1,726 (3.15%)
- Pacific Islander:
- 18 (0.03%)
- Indian:
- 107 (0.20%)
- Other:
- 1,706 (3.12%)
- Two or More:
- 1,266 (2.31%)
- Racial Breakdown:
Health
The average number of disabilities per resident is 0.30, which does not include institutionalized individuals.
- Disabilities:
- 0.30 (Per Capita)
- Dialysis Centers:
- 0
- Doctors:
- 335
- Home Agencies:
- 0
- Hospitals:
- 1
- Nursing Homes:
- 4
- Medical Suppliers:
- 29
- Rehab Centers:
- 3
Wealth
The median family income is $58,769 while the median household income is $49,426. Roughly 7.84% of the population live in poverty.
- Family Income:
- $58,769
- Household Income:
- $49,426
- In Poverty:
- 7.84%
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