Waterford Rehabilitation & Nursing Center

Detailed report on the nursing home located in Hialeah Gardens, Florida (FL).

Waterford Rehabilitation & Nursing Center is a large, for-profit, nursing home with 214 beds based at 8333 W Okeechobee Road in Hialeah Gardens, FL. The facility has 195 residents indicating 91% of its beds are occupied, which is about average within this state. The provider participates in the medicare & medicaid programs and provides resident & family counseling services. The home is not located in a hospital or continuing care retirement community and is fully sprinklered. A total of 254 Medicare patients were given 17,699 days of non-swing bed care and services in 2006, and the provider was reimbursed $4,351,894 by Medicare. 257 Medicare patients were given outpatient care and services by this provider in 2006. The provider was reimbursed $166,802 by Medicare for these services.

On a state level, the number of registered nurse hours per resident per day is much higher than average. Certified nursing assistant hours per resident per day is average. The number of licensed practical or vocational nurse hours per resident per day is much lower than average. Licensed staff hours per resident per day is average.

When compared to other nursing homes in the state, it is more likely for long-stay residents to be given a influenza vaccination, long-stay residents to be given a pneumococcal vaccination, long-stay residents to need help with daily activities to increase, high-risk long-stay residents to have pressure sores, low-risk long-stay residents to lose control of their bowels, long-stay residents to have their ability to move around their room get worse, long-stay residents to lose too much weight, short-stay residents to be given a influenza vaccination, short-stay residents to be given a pneumococcal vaccination, and short-stay residents to have pressure sores at Waterford Rehabilitation & Nursing Center.

When compared to other nursing homes in the state, it is less likely for long-stay residents to have moderate to severe pain, long-stay residents to be physically restrained, long-stay residents to be more depressed or anxious, long-stay residents to have catheter inserted and left, long-stay residents to spend most of their time in bed, short-stay residents to have delirium, and short-stay residents to have moderate to severe pain.

Overall Rating

Full StarFull StarEmpty StarEmpty StarEmpty Star
Rated 1.67 out of 5 from 6 User Reviews
Read the Reviews Read the Reviews | Review Now! Rate this Nursing Home

Quality of Care Rating

Full StarFull StarHalf StarEmpty StarEmpty Star
Rated 2.50 out of 5 on this user rated measure.

Staff Rating

Full StarFull StarEmpty StarEmpty StarEmpty Star
Rated 1.83 out of 5 on this user rated measure.

Facility Rating

Full StarFull StarEmpty StarEmpty StarEmpty Star
Rated 2.17 out of 5 on this user rated measure.

Promptness Rating

Full StarFull StarEmpty StarEmpty StarEmpty Star
Rated 2.00 out of 5 on this user rated measure.

Ownership Type

For-Profit - Corporation

Multiple Ownership

Yes

Address

8333 W Okeechobee Road
Hialeah Gardens, FL 33016

Phone Number

(305) 556-9900

Programs Accepted

Medicare & Medicaid

Counseling Available

Resident & Family

Sprinkler System

The amount of the facility that is sprinklered. All fire code regulations at different locations must be met.

Fully Sprinklered
Better than National Rate Better than National Rate Better than National Rate Better than National Rate Better than National Rate Better than National Rate Better than National Rate Better than National Rate Better than National Rate Better than National Rate

Beds

The total number of beds the facility operates. Each resident is assigned to a single bed.

This Provider This Provider
214
Miami-Dade County Average
152
Florida Average
120
United States Average
106

Beds Occupied

The percentage of total beds that are occupied by residents.

This Provider This Provider
91.00%
Miami-Dade County
89.58%
Florida
87.92%
United States
84.18%

Residents

The total number of residents residing at the facility.

This Provider This Provider
195
Miami-Dade County Average
137
Florida Average
106
United States Average
90

Located in a Hospital

Status

Indicates whether the facility is located within a hospital.

This Provider This Provider
No
Miami-Dade County
1 (1.89%)
Florida
17 (2.50%)
United States
1,271 (8.03%)

Located in a CCRC

Status

Indicates whether the facility is located within a continuing care retirement community.

This Provider This Provider
No
Miami-Dade County
2 (3.77%)
Florida
59 (8.66%)
United States
1,255 (7.93%)

Recent Surveys

  • 05/23/2007 - Fire Safety Survey
  • 05/17/2007 - Health Survey
  • 06/08/2006 - Fire Safety Survey
  • 06/07/2006 - Health Survey
  • 04/14/2005 - Health Survey
  • 04/12/2005 - Fire Safety Survey

Staff

Charts

RN Hours Per Resident

The average number of registered nurse hours per resident per day.

This Provider
0.76
Miami-Dade County Average
0.54
Florida Average
0.57
United States Average
0.64

CNA Hours Per Resident

The average number of certified nursing assistant hours per resident per day.

This Provider This Provider
3.22
Miami-Dade County Average
2.94
Florida Average
2.94
United States Average
2.34

LPNLVN Hours Per Resident

The average number of licensed practical or vocational nurse hours per resident per day.

This Provider This Provider
0.59
Miami-Dade County Average
1.01
Florida Average
1.00
United States Average
0.79

Licensed Staff Hours Per Resident

The average number of licensed staff hours per resident per day.

This Provider This Provider
1.35
Miami-Dade County Average
1.54
Florida Average
1.57
United States Average
1.43

Quality Measures

Charts

Long-Stay Residents Given Influenza Vaccination

The percentage of long-stay residents given influenza vaccination during the flu season.

This Provider This Provider
95.00%
Miami-Dade County
62.64%
Florida
75.40%
United States
86.01%

Long-Stay Residents Whose Need for Help With Daily Activities Has Increased

The percentage of long-stay residents whose need for help with daily activities has increased.

This Provider This Provider
18.00%
Miami-Dade County
13.08%
Florida
14.76%
United States
16.08%

High-Risk Long-Stay Residents Who Have Pressure Sores

The percentage of high-risk long-stay residents who have pressure sores.

This Provider This Provider
24.00%
Miami-Dade County
16.68%
Florida
13.32%
United States
12.83%

Long-Stay Residents Who Were Physically Restrained

The percentage of long-stay residents who were physically restrained.

This Provider This Provider
5.00%
Miami-Dade County
4.50%
Florida
8.19%
United States
5.63%

Low-Risk Long-Stay Residents Who Lose Control of Their Bowels

The percentage of low-risk long-stay residents who lose control of their bowels or bladder.

This Provider This Provider
65.00%
Miami-Dade County
53.76%
Florida
51.33%
United States
48.78%

Long-Stay Residents Who Spend Most of Their Time in Bed

The percentage of long-stay residents who spend most of their time in bed or in a chair.

This Provider This Provider
1.00%
Miami-Dade County
3.56%
Florida
4.06%
United States
4.39%

Long-Stay Residents With a Urinary Tract Infection

The percentage of long-stay residents with a urinary tract infection.

This Provider This Provider
11.00%
Miami-Dade County
6.66%
Florida
10.57%
United States
8.83%

Short-Stay Residents Given Influenza Vaccination

The percentage of short-stay residents given influenza vaccination during the flu season.

This Provider This Provider
88.00%
Miami-Dade County
54.91%
Florida
60.86%
United States
72.85%

Short-Stay Residents With Delirium

The percentage of short-stay residents with delirium.

This Provider This Provider
0.00%
Miami-Dade County
0.91%
Florida
1.54%
United States
2.12%

Short-Stay Residents With Pressure Sores

The percentage of short-stay residents with pressure sores.

This Provider This Provider
29.00%
Miami-Dade County
24.87%
Florida
18.49%
United States
17.46%

Long-Stay Residents Given Pneumococcal Vaccination

The percentage of long-stay residents who were assessed and given pneumococcal vaccination.

This Provider This Provider
95.00%
Miami-Dade County
56.71%
Florida
69.48%
United States
79.81%

Long-Stay Residents Who Have Moderate to Severe Pain

The percentage of long-stay residents who have moderate to severe pain.

This Provider This Provider
0.00%
Miami-Dade County
2.14%
Florida
4.19%
United States
4.53%

Low-Risk Long-Stay Residents Who Have Pressure Sores

The percentage of low-risk long-stay residents who have pressure sores.

Note:

Not Available - The number of residents is too small to report. Call the facility to discuss this quality measure.

Long-Stay Residents Who are More Depressed or Anxious

The percentage of long-stay residents who are more depressed or anxious.

This Provider This Provider
8.00%
Miami-Dade County
8.62%
Florida
10.27%
United States
14.45%

Long-Stay Residents Who Have Catheter Inserted and Left

The percentage of long-stay residents who have/had a catheter inserted and left in their bladder.

This Provider This Provider
3.00%
Miami-Dade County
4.28%
Florida
5.73%
United States
5.89%

Long-Stay Residents Whose Ability to Move Around Their Room Got Worse

The percentage of long-stay residents whose ability to move about in and around their room got worse.

This Provider This Provider
14.00%
Miami-Dade County
13.03%
Florida
11.51%
United States
13.04%

Long-Stay Residents Who Lose Too Much Weight

The percentage of long-stay residents who lose too much weight.

This Provider This Provider
16.00%
Miami-Dade County
8.37%
Florida
9.25%
United States
9.09%

Short-Stay Residents Given Pneumococcal Vaccination

The percentage of short-stay residents who were assessed and given pneumococcal vaccination.

This Provider This Provider
84.00%
Miami-Dade County
55.39%
Florida
65.27%
United States
73.02%

Short-Stay Residents Who Had Moderate to Severe Pain

The percentage of short-stay residents who had moderate to severe pain.

This Provider This Provider
2.00%
Miami-Dade County
8.73%
Florida
19.79%
United States
20.65%

Treatment Figures

Charts

Non-Swing Bed Patients

The number of non-swing bed patients treated by this provider that were covered by Medicare Part A in 2006. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
254
Miami-Dade County Average
220
Florida Average
222
United States Average
133

Non-Swing Bed Patient Discharges

The number of non-swing bed patient discharges made by this provider that were covered by Medicare Part A in 2006. A discharge is defined as a formal release from a hospital or skilled nursing facility. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
316
Miami-Dade County Average
256
Florida Average
222
United States Average
124

Non-Swing Bed Utilization Days

The number of days of non-swing bed care that are chargeable to Medicare Part A facility utilization by this provider in 2006. This measure includes full days, coinsurance days, and lifetime reserve days. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
17,699
Miami-Dade County Average
8,843
Florida Average
7,530
United States Average
4,470

Outpatients

The number of outpatients treated by this provider that were covered by Medicare Part B in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.

Note:

These figures may include data from other departments at this facility.

This Provider This Provider
257
Miami-Dade County Average
90
Florida Average
218
United States Average
301

Financials

Charts

Medicare Non-Swing Bed Payments

The total non-swing bed associated Medicare Part A payments made to this provider in 2006. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
$4,351,894
Miami-Dade County Average
$2,673,446
Florida Average
$2,383,353
United States Average
$1,318,701

Medicare Payments Per Non-Swing Bed Utilization Day

The average Medicare payments made to this provider per Medicare Part A covered non-swing bed utilization day in 2006. This measure includes full days, coinsurance days, and lifetime reserve days. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
$246
Miami-Dade County Average
$302
Florida Average
$317
United States Average
$295

Medicare Outpatient Payments

The total outpatient associated Medicare Part B payments made to this provider in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.

Note:

These figures may include data from other departments at this facility.

This Provider This Provider
$166,802
Miami-Dade County Average
$129,811
Florida Average
$228,515
United States Average
$266,523

Medicare Payments Per Non-Swing Bed Patient

The average Medicare payments made to this provider per Medicare Part A covered non-swing bed patient in 2006. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
$17,133
Miami-Dade County Average
$12,179
Florida Average
$10,739
United States Average
$9,943

Medicare Payments Per Non-Swing Bed Patient Discharge

The average Medicare payments made to this provider per Medicare Part A covered non-swing bed patient discharge in 2006. A discharge is defined as a formal release from a hospital or skilled nursing facility. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
$13,772
Miami-Dade County Average
$10,463
Florida Average
$10,721
United States Average
$10,652

Medicare Payments Per Outpatient

The average Medicare payments made to this provider per Medicare Part B covered outpatient in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.

Note:

These figures may include data from other departments at this facility.

This Provider This Provider
$649
Miami-Dade County Average
$1,447
Florida Average
$1,047
United States Average
$885

Deficiencies

05/17/2007 - Resident Assessment

05/17/2007 - Resident Assessment
Type:
Health
Category:
Resident Assessment
Issue:
Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
05/17/2007
Date Fixed:
06/26/2007

05/17/2007 - Resident Rights

05/17/2007 - Resident Rights
Type:
Health
Category:
Resident Rights
Issue:
Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help.
Found Via:
Survey
Scope:
Widespread
Level of Harm:
Potential for minimal harm
Date Found:
05/17/2007
Date Fixed:
06/26/2007

05/17/2007 - Quality Care

05/17/2007 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
05/17/2007
Date Fixed:
06/26/2007

05/17/2007 - Quality Care

05/17/2007 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Give professional services that follow each resident's written care plan.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
05/17/2007
Date Fixed:
06/26/2007

06/07/2006 - Quality Care

06/07/2006 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Provide activities to meet the needs of each resident.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
06/07/2006
Date Fixed:
07/17/2006

06/07/2006 - Resident Assessment

06/07/2006 - Resident Assessment
Type:
Health
Category:
Resident Assessment
Issue:
Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
06/07/2006
Date Fixed:
07/17/2006

06/07/2006 - Administration

06/07/2006 - Administration
Type:
Health
Category:
Administration
Issue:
Keep accurate and appropriate medical records.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
06/07/2006
Date Fixed:
07/17/2006

06/07/2006 - Quality Care

06/07/2006 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Give professional services that follow each resident's written care plan.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
06/07/2006
Date Fixed:
07/17/2006

04/14/2005 - Nutrition and Dietary

04/14/2005 - Nutrition and Dietary
Type:
Health
Category:
Nutrition and Dietary
Issue:
Make sure that residents are well nourished.
Found Via:
Survey
Scope:
Widespread
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
04/14/2005
Date Fixed:
06/13/2005

04/14/2005 - Nutrition and Dietary

04/14/2005 - Nutrition and Dietary
Type:
Health
Category:
Nutrition and Dietary
Issue:
Store, cook, and give out food in a safe and clean way.
Found Via:
Survey
Scope:
Widespread
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
04/14/2005
Date Fixed:
06/13/2005

04/14/2005 - Pharmacy Service

04/14/2005 - Pharmacy Service
Type:
Health
Category:
Pharmacy Service
Issue:
At least once a month, have a licensed pharmacist check the drugs that each resident takes.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
04/14/2005
Date Fixed:
06/13/2005

04/14/2005 - Administration

04/14/2005 - Administration
Type:
Health
Category:
Administration
Issue:
Keep accurate and appropriate medical records.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
04/14/2005
Date Fixed:
06/13/2005

04/14/2005 - Environmental

04/14/2005 - Environmental
Type:
Health
Category:
Environmental
Issue:
Make sure that the nursing home area is free of dangers that cause accidents.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
04/14/2005
Date Fixed:
06/13/2005

04/14/2005 - Resident Rights

04/14/2005 - Resident Rights
Type:
Health
Category:
Resident Rights
Issue:
Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help.
Found Via:
Survey
Scope:
Widespread
Level of Harm:
Potential for minimal harm
Date Found:
04/14/2005
Date Fixed:
06/13/2005

04/14/2005 - Resident Rights

04/14/2005 - Resident Rights
Type:
Health
Category:
Resident Rights
Issue:
Keep each resident's personal and medical records private and confidential.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
04/14/2005
Date Fixed:
06/13/2005

04/14/2005 - Resident Rights

04/14/2005 - Resident Rights
Type:
Health
Category:
Resident Rights
Issue:
Provide care in a way that keeps or builds each resident's dignity and self respect.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
04/14/2005
Date Fixed:
06/13/2005

04/14/2005 - Resident Assessment

04/14/2005 - Resident Assessment
Type:
Health
Category:
Resident Assessment
Issue:
Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
04/14/2005
Date Fixed:
06/13/2005

04/14/2005 - Quality Care

04/14/2005 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Give professional services that meet a professional standard of quality.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
04/14/2005
Date Fixed:
06/13/2005

04/14/2005 - Quality Care

04/14/2005 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
04/14/2005
Date Fixed:
06/13/2005

04/14/2005 - Pharmacy Service

04/14/2005 - Pharmacy Service
Type:
Health
Category:
Pharmacy Service
Issue:
1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
04/14/2005
Date Fixed:
06/13/2005

04/12/2005 - Fire Alarm Systems

04/12/2005 - Fire Alarm Systems
Type:
Fire Safety
Category:
Fire Alarm Systems
Issue:
an approved installation, maintenance and testing program for fire alarm systems.
Found Via:
Survey
Scope:
Widespread
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
04/12/2005
Date Fixed:
05/12/2005

04/12/2005 - Miscellaneous

04/12/2005 - Miscellaneous
Type:
Fire Safety
Category:
Miscellaneous
Issue:
fire safety features required by current fire safety codes.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
04/12/2005
Date Fixed:
05/12/2005

04/12/2005 - Automatic Sprinkler Systems

04/12/2005 - Automatic Sprinkler Systems
Type:
Fire Safety
Category:
Automatic Sprinkler Systems
Issue:
automatic sprinkler systems that have been maintained in working order.
Found Via:
Survey
Scope:
Widespread
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
04/12/2005
Date Fixed:
05/12/2005

04/12/2005 - Smoke Compartmentation and Control

04/12/2005 - Smoke Compartmentation and Control
Type:
Fire Safety
Category:
Smoke Compartmentation and Control
Issue:
walls or barriers that prevent smoke from passing through and would resist fire for at least one hour.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
04/12/2005
Date Fixed:
05/12/2005

04/12/2005 - Fire Alarm Systems

04/12/2005 - Fire Alarm Systems
Type:
Fire Safety
Category:
Fire Alarm Systems
Issue:
a fire alarm system that can be heard throughout the facility.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
04/12/2005
Date Fixed:
05/12/2005

04/12/2005 - Emergency Plans and Fire Drills

04/12/2005 - Emergency Plans and Fire Drills
Type:
Fire Safety
Category:
Emergency Plans and Fire Drills
Issue:
did not have a written emergency evacuation plan.
Found Via:
Survey
Scope:
Widespread
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
04/12/2005
Date Fixed:
05/12/2005

09/09/2004 - Resident Rights

09/09/2004 - Resident Rights
Type:
Health
Category:
Resident Rights
Issue:
Tell the resident or the resident's representative in writing how long the nursing home will hold the resident's bed when the resident temporarily leaves the facility.
Found Via:
Complaint
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
09/09/2004
Date Fixed:
10/11/2004

Reviews and Ratings

 (Details have not been substantiated)

A Review by Anonymous

Waterford Rehabilitation & Nursing Center Review
Overall:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Care:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Details:

Worst place, do not place your loved ones here if you love them and want them to get better and come home.

Member:
Date:

A Review by Anonymous

Waterford Rehabilitation & Nursing Center Review
Overall:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Care:
Full StarFull StarFull StarEmpty StarEmpty Star
Staff:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Promptness:
Full StarFull StarFull StarEmpty StarEmpty Star
Insurance:
Medicare
Details:

The place smells awful, the bathrooms are disgusting the staff is not friendly and the gentlemen that work on the front desk is not professional at all and its very nasty, definitely will not recommend it to anyone and if at any time i will hear of anyone that are going to place a loved one there i will tell them not to very disappointed.

Member:
Date:

A Review by Anonymous

Waterford Rehabilitation & Nursing Center Review
Overall:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Care:
Full StarFull StarFull StarEmpty StarEmpty Star
Staff:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarFull StarFull StarEmpty StarEmpty Star
Promptness:
Full StarFull StarFull StarEmpty StarEmpty Star
Insurance:
None
Details:

I was there visiting a friend of the family at the first floor and I was in the middle of a very unprofessional and uncomfortable discussion between the staff. A nurse which I believe her name was Cristin Vera was yielding to another coworker in the middle of the hall without even realizing visitor and other staff were there. Very unpleasant I will never recommend this place to my family members. I will try my best to find a better place to move my friend. I guess that is how employees treat each other in Hialeah...horrible experience

Member:
Date:

A Review by Anonymous

Waterford Rehabilitation & Nursing Center Review
Overall:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Care:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Insurance:
Medicare
Details:

My father is there after a surgery andit had been a nightmare they do not take him gor therapy evry day like they are supposed to do, maybe because my dad is vefy old and complaints a lot about his pain but I am sure they wont forget to bill thd insurance for every service even if my dsd dies not receive it. Me and my sisters have to call them every day to make sure they are taking him away from bed since hd cannot do it by himself. If he adk them fir somenthing they said they have too many patients and have no time to be helping him, they take him to the badroom every morning even if he doesnt feel the need but when he really needs it they tell him they can't because they are busy, if he press the botton for help they will show up an hour later or never. The doctor told me over the phone she will order some tests bdvsuse my dad was having other issues related to the surgery and the next day I found out that the doctor never put the order and the nurse didnt know anything about it, my dad has to wait one more night until tomorrow for them to contact the doctor. These are only a few of the differents situations we are having with the staff in this place. I really regret that I choose this center for my dad recovery, I am dessapointed and also scare about my dad staying there anogher two weeks.

Member:
Date:

A Review by Anonymous

Waterford Rehabilitation & Nursing Center Review
Overall:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Care:
Full StarFull StarFull StarEmpty StarEmpty Star
Staff:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarFull StarFull StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Insurance:
Medicare
Details:

The one star is only for the therapist's and a handful of nurses. The administration, Carmen & social services team, Belkis/Blanca are just in it for the money. My father has ALS a disease which destroys your nervous system. The disease is fast progressing, physically you become a vegetable but sadly you maintain mental clarity. There is no cure. After a hospital visit he was admitted at Waterford for rehab with my understanding from Rose in admissions that he would be transferred to the nursing facility upstairs afterwards. A week before he's 90th day at the facility for therapy, that mind you he did not get everyday, I sat with Blanca to discuss my fathers plan for discharge. She explained that my father was able to walk more then 10 feet and ambulate in he's wheelchair. REALLY?!! I demanded to speak to the therapists. Who were they getting this info from? The therapists clearly stated that my father "cannot" do any of those things! Blanca still insisted he was ok to go to an ALF. After visiting a few ALF's guess what, no one would take him because HE CANNOT WALK! So back to square one, this was one day before he's discharge date! Since Blanca was on vacation, Belkis took over saying to look at nursing homes, that Farehaven said they would take him. Friday comes around and I have Belkis & Carmen the admin calling me at least 50 times saying that my father must leave the facility, to make up my mind on what to do with him. I talk to Belkis and she says that Farehaven will no longer be taking my father in. When I get to Waterford I'm angry and frustrated but keep my cool since I have anxiety issues of my own. I see my dad, like a child, sitting in the office. When I enter he's room he's bed is undone with all he's belongings put into boxes. Ok I have three daughters of my own, I work plus I'm my fathers only family. Waterford knows I cannot provide adequate care but since my back was literally against the wall I tell Belkis since you guys give me no other option I'm taking him back to he's apartment and we'll figure it out. Belkis hands me the discharge papers and said she'd have a home health agency send out an hha and therapist to help. Marlyn from the agency calls me that night to say they cannot provide care because he is a liability for them in he's condition, that he needs 24 hour care and even if they could it would only be for 2 hours twice a week. I take off work to care for my father as best I could and continue my search for a nursing home but guess what no one will take him since Medicare only provides 100 days of therapy and Waterford used up 90 days now to find a Medicaid long term bed anywhere without the Medicare is a nightmare, no one will take him. Waterford should have taken responsibility to find my father a suitable placement if not keep him there at the facility not have me running around not knowing what the regulations are and understanding the system. It has not even been a week and the night before last my father fell off of he's wheelchair. He felt quite dizzy the following morning so now he is in the hospital again. I know Waterford failed us big time. They got paid and didn't take responsibility for the outcome. It's sad what they put me through but its disgusting doing it to an elderly person like my father & in he's condition. The elderly need stability in there last moments. Those 5 stars given to them by ACHA on a banner outside there building should be taken down. Also today at the hospital where my father is I met another patient from Waterford who says her experience there was horrid as well.

Member:
Date:

A Review by Anonymous

Waterford Rehabilitation & Nursing Center Review
Overall:
Full StarFull StarFull StarEmpty StarEmpty Star
Care:
Full StarFull StarFull StarEmpty StarEmpty Star
Staff:
Full StarFull StarFull StarEmpty StarEmpty Star
Facility:
Full StarFull StarFull StarEmpty StarEmpty Star
Promptness:
Full StarFull StarFull StarEmpty StarEmpty Star
Insurance:
Medicaid / Medi-Cal
Details:

The Waterford Rehab center located in ockeechobbee is decreasing his treatment and quality to patients. CNA's are attending 12 patients each and they have to update computers, change beds and waste cans, and clean his patients, provide food to them as well and is really too much for them. they are very aggravated, and not happy with their jobs, there is no incentive to them and they don't even want to work because of the environment that is nothing good. We have over than 2 years there and instead of going better is going worst. it'll be good if something can be done to this place to get it better if not you will lose a lot of asset and good people that are already leaving the place. I will really appreciate if you can look into this. thank you

Member:
Date:

Discussions

 (Details have not been substantiated)

Why is there not a TV on the 2cd Floor

Why is there not a TV on the 2cd Floor
Details:

Is there any reason your facticity does not have a TV in the lounge where they usually have the patents sitting. I have been there a few times and they have the patients just sitting there looking into space. The only thing that they have there is a radio. I am asking about the 2 second floor

Replies:
0
Member:
Anonymous
Date:
Monday, March 21, 2016 10:14 AM MST

Supplemental

Last Modified

Monday, July 21, 2008 2:43 PM MST

Indicates the latest change to the core data for this provider. It does not reflect changes from user input, such as reviews and discussions.

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Newest Reviews

Hialeah Gardens at a Glance

Hialeah Gardens has a total population of 19,297, of which 5,341 are children under the age of 18 and 2,029 are seniors 65 and older. The median age is 34.3.

Total Population:
19,297
Median Age:
34.3
Males:
9,294 (48.2%)
Female:
10,003 (51.8%)
Children (0-17):
5,341 (27.7%)
Adults (18-64):
11,927 (61.8%)
Seniors (65+):
2,029 (10.5%)
Age Breakdown:
Breakdown of age groups in Hialeah Gardens
Married:
9,346 (48.4%)
Divorced:
1,616 (8.4%)
Marriage Breakdown:
Breakdown of marriage in Hialeah Gardens
Hispanic Ethnicity:
17,324 (89.78%)
White:
17,060 (88.41%)
African American:
348 (1.80%)
Asian:
154 (0.80%)
Pacific Islander:
0 (0.00%)
Indian:
15 (0.08%)
Other:
1,027 (5.32%)
Two or More:
693 (3.59%)
Racial Breakdown:
Breakdown of race in Hialeah Gardens

Health

The average number of disabilities per resident is 0.31, which does not include institutionalized individuals.

Disabilities:
0.31 (Per Capita)
Dialysis Centers:
0
Doctors:
0
Home Agencies:
1
Hospitals:
0
Nursing Homes:
1
Medical Suppliers:
9
Rehab Centers:
0

Wealth

The median family income is $39,804 while the median household income is $38,858. Roughly 13.02% of the population live in poverty.

Family Income:
$39,804
Household Income:
$38,858
In Poverty:
13.02%

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