Five Oaks Manor

Detailed report on the nursing home located in Concord, North Carolina (NC).

Five Oaks Manor is a large, for-profit, nursing home with 160 beds based at 413 Winecoff School Road in Concord, NC. The facility has 152 residents indicating 95% of its beds are occupied, which is about average within this state. The provider participates in the medicare & medicaid programs and provides resident & family counseling services. The home is not located in a hospital or continuing care retirement community and is fully sprinklered. A total of 160 Medicare patients were given 7,795 days of non-swing bed care and services in 2006, and the provider was reimbursed $2,028,049 by Medicare. 117 Medicare patients were given outpatient care and services by this provider in 2006. The provider was reimbursed $193,044 by Medicare for these services.

On a state level, the number of registered nurse hours per resident per day is much lower than average. Certified nursing assistant hours per resident per day is higher than average. The number of licensed practical or vocational nurse hours per resident per day is average. Licensed staff hours per resident per day is lower than average.

When compared to other nursing homes in the state, it is more likely for long-stay residents to be given a pneumococcal vaccination, long-stay residents to be physically restrained, low-risk long-stay residents to lose control of their bowels, long-stay residents to spend most of their time in bed, short-stay residents to be given a influenza vaccination, and short-stay residents to be given a pneumococcal vaccination at Five Oaks Manor.

When compared to other nursing homes in the state, it is less likely for long-stay residents to have moderate to severe pain, long-stay residents to be more depressed or anxious, long-stay residents to have their ability to move around their room get worse, short-stay residents to have delirium, short-stay residents to have moderate to severe pain, and short-stay residents to have pressure sores.

Overall Rating

Rated 3.00 out of 5 from 2 User Reviews

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Rate this Nursing Home

Quality of Care Rating

Rated 3.00 out of 5 on this user rated measure.

Staff Rating

Rated 2.50 out of 5 on this user rated measure.

Facility Rating

Rated 3.00 out of 5 on this user rated measure.

Promptness Rating

Rated 2.50 out of 5 on this user rated measure.

Ownership Type

For-Profit - Corporation

Multiple Ownership

Address

413 Winecoff School Road
Concord, NC 28027

Phone Number

(704) 788-2131

Geographic Coordinates

35.446787, -80.620523

* The accuracy of these coordinates is at a address level.

Programs Accepted

Medicare & Medicaid

Counseling Available

Resident & Family

Sprinkler System

The amount of the facility that is sprinklered. All fire code regulations at different locations must be met.

Fully Sprinklered

Beds

The total number of beds the facility operates. Each resident is assigned to a single bed.

This Provider: 160
Concord Average: 100
Cabarrus County Average: 91
North Carolina Average: 103
United States Average: 106

Beds Occupied

The percentage of total beds that are occupied by residents.

This Provider: 95.00%
Concord: 77.20%
Cabarrus County: 82.00%
North Carolina: 86.71%
United States: 84.18%

Residents

The total number of residents residing at the facility.

This Provider: 152
Concord Average: 91
Cabarrus County Average: 83
North Carolina Average: 90
United States Average: 90

Located in a Hospital

Indicates whether the facility is located within a hospital.

This Provider: No
Concord: 0 (0.00%)
Cabarrus County: 0 (0.00%)
North Carolina: 37 (8.77%)
United States: 1,271 (8.03%)

Located in a CCRC

Indicates whether the facility is located within a continuing care retirement community.

This Provider: No
Concord: 1 (20.00%)
Cabarrus County: 1 (12.50%)
North Carolina: 37 (8.77%)
United States: 1,255 (7.93%)

Recent Surveys

08/30/2007 - Fire Safety Survey
07/12/2007 - Health Survey
07/28/2006 - Fire Safety Survey
06/29/2006 - Health Survey
07/07/2005 - Fire Safety Survey
05/19/2005 - Health Survey

Discuss (1) Review (2)

Directions

Staff

Top

RN Hours Per Resident

The average number of registered nurse hours per resident per day.

This Provider: 0.45
Concord Average: 0.47
Cabarrus County Average: 0.44
North Carolina Average: 0.68
United States Average: 0.64

CNA Hours Per Resident

The average number of certified nursing assistant hours per resident per day.

This Provider: 2.76
Concord Average: 2.23
Cabarrus County Average: 2.22
North Carolina Average: 2.34
United States Average: 2.34

LPNLVN Hours Per Resident

The average number of licensed practical or vocational nurse hours per resident per day.

This Provider: 0.75
Concord Average: 0.79
Cabarrus County Average: 0.87
North Carolina Average: 0.86
United States Average: 0.79

Licensed Staff Hours Per Resident

The average number of licensed staff hours per resident per day.

This Provider: 1.20
Concord Average: 1.25
Cabarrus County Average: 1.31
North Carolina Average: 1.54
United States Average: 1.43

Quality Measures

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Long-Stay Residents Given Influenza Vaccination

The percentage of long-stay residents given influenza vaccination during the flu season.

This Provider: 95.00%
Concord: 83.50%
Cabarrus County: 85.29%
North Carolina: 85.33%
United States: 86.01%

Long-Stay Residents Whose Need for Help With Daily Activities Has Increased

The percentage of long-stay residents whose need for help with daily activities has increased.

This Provider: 27.00%
Concord: 26.00%
Cabarrus County: 24.67%
North Carolina: 25.13%
United States: 16.08%

High-Risk Long-Stay Residents Who Have Pressure Sores

The percentage of high-risk long-stay residents who have pressure sores.

This Provider: 10.00%
Concord: 14.25%
Cabarrus County: 12.00%
North Carolina: 12.45%
United States: 12.83%

Long-Stay Residents Who Were Physically Restrained

The percentage of long-stay residents who were physically restrained.

This Provider: 10.00%
Concord: 9.00%
Cabarrus County: 7.71%
North Carolina: 7.69%
United States: 5.63%

Low-Risk Long-Stay Residents Who Lose Control of Their Bowels

The percentage of low-risk long-stay residents who lose control of their bowels or bladder.

This Provider: 74.00%
Concord: 71.25%
Cabarrus County: 65.50%
North Carolina: 55.09%
United States: 48.78%

Long-Stay Residents Who Spend Most of Their Time in Bed

The percentage of long-stay residents who spend most of their time in bed or in a chair.

This Provider: 23.00%
Concord: 12.50%
Cabarrus County: 9.00%
North Carolina: 8.74%
United States: 4.39%

Long-Stay Residents With a Urinary Tract Infection

The percentage of long-stay residents with a urinary tract infection.

This Provider: 12.00%
Concord: 11.00%
Cabarrus County: 14.29%
North Carolina: 10.67%
United States: 8.83%

Short-Stay Residents Given Influenza Vaccination

The percentage of short-stay residents given influenza vaccination during the flu season.

This Provider: 95.00%
Concord: 62.50%
Cabarrus County: 66.43%
North Carolina: 69.54%
United States: 72.85%

Short-Stay Residents With Delirium

The percentage of short-stay residents with delirium.

This Provider: 1.00%
Concord: 1.00%
Cabarrus County: 2.43%
North Carolina: 1.83%
United States: 2.12%

Short-Stay Residents With Pressure Sores

The percentage of short-stay residents with pressure sores.

This Provider: 12.00%
Concord: 14.75%
Cabarrus County: 15.29%
North Carolina: 15.39%
United States: 17.46%

Long-Stay Residents Given Pneumococcal Vaccination

The percentage of long-stay residents who were assessed and given pneumococcal vaccination.

This Provider: 95.00%
Concord: 51.50%
Cabarrus County: 63.71%
North Carolina: 73.74%
United States: 79.81%

Long-Stay Residents Who Have Moderate to Severe Pain

The percentage of long-stay residents who have moderate to severe pain.

This Provider: 1.00%
Concord: 3.00%
Cabarrus County: 3.57%
North Carolina: 3.70%
United States: 4.53%

Low-Risk Long-Stay Residents Who Have Pressure Sores

The percentage of low-risk long-stay residents who have pressure sores.

This Provider: 3.00%
Concord: 3.00%
Cabarrus County: 2.00%
North Carolina: 2.79%
United States: 2.33%

Long-Stay Residents Who are More Depressed or Anxious

The percentage of long-stay residents who are more depressed or anxious.

This Provider: 11.00%
Concord: 9.50%
Cabarrus County: 15.57%
North Carolina: 16.48%
United States: 14.45%

Long-Stay Residents Who Have Catheter Inserted and Left

The percentage of long-stay residents who have/had a catheter inserted and left in their bladder.

This Provider: 5.00%
Concord: 5.25%
Cabarrus County: 3.86%
North Carolina: 4.65%
United States: 5.89%

Long-Stay Residents Whose Ability to Move Around Their Room Got Worse

The percentage of long-stay residents whose ability to move about in and around their room got worse.

This Provider: 10.00%
Concord: 13.50%
Cabarrus County: 13.17%
North Carolina: 15.88%
United States: 13.04%

Long-Stay Residents Who Lose Too Much Weight

The percentage of long-stay residents who lose too much weight.

This Provider: 13.00%
Concord: 13.00%
Cabarrus County: 11.83%
North Carolina: 10.93%
United States: 9.09%

Short-Stay Residents Given Pneumococcal Vaccination

The percentage of short-stay residents who were assessed and given pneumococcal vaccination.

This Provider: 86.00%
Concord: 48.00%
Cabarrus County: 59.00%
North Carolina: 67.95%
United States: 73.02%

Short-Stay Residents Who Had Moderate to Severe Pain

The percentage of short-stay residents who had moderate to severe pain.

This Provider: 14.00%
Concord: 16.50%
Cabarrus County: 17.71%
North Carolina: 17.87%
United States: 20.65%

Treatment Figures

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Non-Swing Bed Patients

The number of non-swing bed patients treated by this provider that were covered by Medicare Part A in 2006. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider: 160
Concord Average: 180
Cabarrus County Average: 186
North Carolina Average: 139
United States Average: 133

Non-Swing Bed Patient Discharges

The number of non-swing bed patient discharges made by this provider that were covered by Medicare Part A in 2006. A discharge is defined as a formal release from a hospital or skilled nursing facility. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider: 135
Concord Average: 167
Cabarrus County Average: 178
North Carolina Average: 115
United States Average: 124

Non-Swing Bed Utilization Days

The number of days of non-swing bed care that are chargeable to Medicare Part A facility utilization by this provider in 2006. This measure includes full days, coinsurance days, and lifetime reserve days. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider: 7,795
Concord Average: 7,007
Cabarrus County Average: 7,034
North Carolina Average: 4,920
United States Average: 4,470

Outpatients

The number of outpatients treated by this provider that were covered by Medicare Part B in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.

Note:

These figures may include data from other departments at this facility.

This Provider: 117
Concord Average: 98
Cabarrus County Average: 92
North Carolina Average: 363
United States Average: 301

Financials

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Medicare Non-Swing Bed Payments

The total non-swing bed associated Medicare Part A payments made to this provider in 2006. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider: $2,028,049
Concord Average: $2,181,644
Cabarrus County Average: $2,161,980
North Carolina Average: $1,307,606
United States Average: $1,318,701

Medicare Payments Per Non-Swing Bed Utilization Day

The average Medicare payments made to this provider per Medicare Part A covered non-swing bed utilization day in 2006. This measure includes full days, coinsurance days, and lifetime reserve days. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider: $260
Concord Average: $311
Cabarrus County Average: $307
North Carolina Average: $266
United States Average: $295

Medicare Outpatient Payments

The total outpatient associated Medicare Part B payments made to this provider in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.

Note:

These figures may include data from other departments at this facility.

This Provider: $193,044
Concord Average: $127,734
Cabarrus County Average: $120,616
North Carolina Average: $298,472
United States Average: $266,523

Medicare Payments Per Non-Swing Bed Patient

The average Medicare payments made to this provider per Medicare Part A covered non-swing bed patient in 2006. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider: $12,675
Concord Average: $12,147
Cabarrus County Average: $11,639
North Carolina Average: $9,438
United States Average: $9,943

Medicare Payments Per Non-Swing Bed Patient Discharge

The average Medicare payments made to this provider per Medicare Part A covered non-swing bed patient discharge in 2006. A discharge is defined as a formal release from a hospital or skilled nursing facility. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider: $15,023
Concord Average: $13,064
Cabarrus County Average: $12,146
North Carolina Average: $11,347
United States Average: $10,652

Medicare Payments Per Outpatient

The average Medicare payments made to this provider per Medicare Part B covered outpatient in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.

Note:

These figures may include data from other departments at this facility.

This Provider: $1,650
Concord Average: $1,303
Cabarrus County Average: $1,313
North Carolina Average: $821
United States Average: $885

Deficiencies

Top

09/19/2007 - Quality Care

Type:: Health
Category:: Quality Care
Issue:: Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary.
Found Via:: Complaint
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 09/19/2007
Date Fixed:: 10/08/2007

09/19/2007 - Resident Assessment

Type:: Health
Category:: Resident Assessment
Issue:: 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan.
Found Via:: Complaint
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 09/19/2007
Date Fixed:: 10/08/2007

08/30/2007 - Hazardous Area

Type:: Fire Safety
Category:: Hazardous Area
Issue:: construction that can resist fire for one hour or an approved fire extinguishing system.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 08/30/2007
Date Fixed:: 10/12/2007

08/30/2007 - Fire Alarm Systems

Type:: Fire Safety
Category:: Fire Alarm Systems
Issue:: an approved installation, maintenance and testing program for fire alarm systems.
Found Via:: Survey
Scope:: Widespread
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 08/30/2007
Date Fixed:: 10/12/2007

08/30/2007 - Building Service Equipment

Type:: Fire Safety
Category:: Building Service Equipment
Issue:: heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Found Via:: Survey
Scope:: Pattern
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 08/30/2007
Date Fixed:: 10/12/2007

08/30/2007 - Corridor Walls and Doors

Type:: Fire Safety
Category:: Corridor Walls and Doors
Issue:: corridors that are separated from common areas by walls constructed to limit the passage of smoke.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 08/30/2007
Date Fixed:: 10/12/2007

08/30/2007 - Furnishings and Decorations

Type:: Fire Safety
Category:: Furnishings and Decorations
Issue:: exits that are free from obstructions and can be used at all times.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 08/30/2007
Date Fixed:: 10/12/2007

08/30/2007 - Smoke Compartmentation and Control

Type:: Fire Safety
Category:: Smoke Compartmentation and Control
Issue:: walls or barriers that prevent smoke from passing through and would resist fire for at least one hour.
Found Via:: Survey
Scope:: Pattern
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 08/30/2007
Date Fixed:: 10/12/2007

07/12/2007 - Pharmacy Service

Type:: Health
Category:: Pharmacy Service
Issue:: At least once a month, have a licensed pharmacist check the drugs that each resident takes.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 07/12/2007
Date Fixed:: 08/09/2007

07/12/2007 - Quality Care

Type:: Health
Category:: Quality Care
Issue:: offer Flu or Pneumococal vaccine to some residents.
Found Via:: Survey
Scope:: Pattern
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 07/12/2007
Date Fixed:: 08/09/2007

07/12/2007 - Pharmacy Service

Type:: Health
Category:: Pharmacy Service
Issue:: 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects.
Found Via:: Survey
Scope:: Pattern
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 07/12/2007
Date Fixed:: 08/09/2007

07/12/2007 - Environmental

Type:: Health
Category:: Environmental
Issue:: Make sure that the nursing home area is free of dangers that cause accidents.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Actual harm
Date Found:: 07/12/2007
Date Fixed:: 08/09/2007

07/12/2007 - Quality Care

Type:: Health
Category:: Quality Care
Issue:: Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 07/12/2007
Date Fixed:: 08/09/2007

07/12/2007 - Quality Care

Type:: Health
Category:: Quality Care
Issue:: Give professional services that follow each resident's written care plan.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Actual harm
Date Found:: 07/12/2007
Date Fixed:: 08/09/2007

07/12/2007 - Quality Care

Type:: Health
Category:: Quality Care
Issue:: Give professional services that meet a professional standard of quality.
Found Via:: Survey
Scope:: Pattern
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 07/12/2007
Date Fixed:: 08/09/2007

07/12/2007 - Resident Rights

Type:: Health
Category:: Resident Rights
Issue:: Provide care in a way that keeps or builds each resident's dignity and self respect.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 07/12/2007
Date Fixed:: 08/09/2007

07/12/2007 - Environmental

Type:: Health
Category:: Environmental
Issue:: Move, clean and store sheets, towels and other linens in a way that prevents the spread of infection.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 07/12/2007
Date Fixed:: 08/09/2007

05/02/2007 - Environmental

Type:: Health
Category:: Environmental
Issue:: Provide needed housekeeping and maintenance.
Found Via:: Complaint
Scope:: Pattern
Level of Harm:: Potential for minimal harm
Date Found:: 05/02/2007
Date Fixed:: 05/21/2007

05/02/2007 - Quality Care

Type:: Health
Category:: Quality Care
Issue:: Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion.
Found Via:: Complaint
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 05/02/2007
Date Fixed:: 05/21/2007

05/02/2007 - Quality Care

Type:: Health
Category:: Quality Care
Issue:: Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene.
Found Via:: Complaint
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 05/02/2007
Date Fixed:: 05/21/2007

05/02/2007 - Resident Rights

Type:: Health
Category:: Resident Rights
Issue:: Provide services to meet the needs and preferences of each resident.
Found Via:: Complaint
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 05/02/2007
Date Fixed:: 05/21/2007

04/03/2007 - Resident Rights

Type:: Health
Category:: Resident Rights
Issue:: Provide services to meet the needs and preferences of each resident.
Found Via:: Complaint
Scope:: Isolated
Level of Harm:: Actual harm
Date Found:: 04/03/2007
Date Fixed:: 05/21/2007

09/19/2006 - Environmental

Type:: Health
Category:: Environmental
Issue:: Make sure that the nursing home area is free of dangers that cause accidents.
Found Via:: Complaint
Scope:: Isolated
Level of Harm:: Actual harm
Date Found:: 09/19/2006
Date Fixed:: 10/17/2006

09/19/2006 - Resident Rights

Type:: Health
Category:: Resident Rights
Issue:: Provide care in a way that keeps or builds each resident's dignity and self respect.
Found Via:: Complaint
Scope:: Isolated
Level of Harm:: Actual harm
Date Found:: 09/19/2006
Date Fixed:: 10/17/2006

09/19/2006 - Resident Rights

Type:: Health
Category:: Resident Rights
Issue:: Make sure each resident has the right to choose activities, schedules and health care according to his or her interests, assessment, and plan of care.
Found Via:: Complaint
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 09/19/2006
Date Fixed:: 10/17/2006

09/19/2006 - Quality Care

Type:: Health
Category:: Quality Care
Issue:: Make sure that each residents' abilities to take care of themselves does not lessen, unless a change cannot be avoided.
Found Via:: Complaint
Scope:: Isolated
Level of Harm:: Actual harm
Date Found:: 09/19/2006
Date Fixed:: 10/17/2007

09/19/2006 - Quality Care

Type:: Health
Category:: Quality Care
Issue:: Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene.
Found Via:: Complaint
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 09/19/2006
Date Fixed:: 10/17/2006

09/19/2006 - Resident Rights

Type:: Health
Category:: Resident Rights
Issue:: Try to resolve each resident's complaints quickly.
Found Via:: Complaint
Scope:: Isolated
Level of Harm:: Actual harm
Date Found:: 09/19/2006
Date Fixed:: 10/17/2006

09/19/2006 - Quality Care

Type:: Health
Category:: Quality Care
Issue:: Have enough nurses to care for every resident in a way that maximizes the resident's well being.
Found Via:: Complaint
Scope:: Isolated
Level of Harm:: Actual harm
Date Found:: 09/19/2006
Date Fixed:: 10/17/2006

09/19/2006 - Administration

Type:: Health
Category:: Administration
Issue:: Be administered in a way that leads to the highest possible level of well being for each resident.
Found Via:: Complaint
Scope:: Isolated
Level of Harm:: Actual harm
Date Found:: 09/19/2006
Date Fixed:: 10/17/2006

07/28/2006 - Exits and Egress

Type:: Fire Safety
Category:: Exits and Egress
Issue:: exits that are accessible at all times.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 07/28/2006
Date Fixed:: 09/14/2006

07/28/2006 - Smoking Regulations

Type:: Fire Safety
Category:: Smoking Regulations
Issue:: posted "No-smoking" signs in areas where smoking is not permitted or did not provide ashtrays where smoking was allowed.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 07/28/2006
Date Fixed:: 09/14/2006

06/29/2006 - Pharmacy Service

Type:: Health
Category:: Pharmacy Service
Issue:: Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 06/29/2006
Date Fixed:: 07/27/2006

06/29/2006 - Pharmacy Service

Type:: Health
Category:: Pharmacy Service
Issue:: At least once a month, have a licensed pharmacist check the drugs that each resident takes.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 06/29/2006
Date Fixed:: 07/27/2006

06/29/2006 - Quality Care

Type:: Health
Category:: Quality Care
Issue:: Give professional services that follow each resident's written care plan.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 06/29/2006
Date Fixed:: 07/27/2006

06/29/2006 - Resident Assessment

Type:: Health
Category:: Resident Assessment
Issue:: Check and update (if needed) each resident's assessment every 3 months.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 06/29/2006
Date Fixed:: 07/27/2006

06/29/2006 - Resident Assessment

Type:: Health
Category:: Resident Assessment
Issue:: Make a complete assessment that covers all questions for areas that are listed in official regulations.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 06/29/2006
Date Fixed:: 07/27/2006

06/29/2006 - Mistreatment

Type:: Health
Category:: Mistreatment
Issue:: Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 06/29/2006
Date Fixed:: 07/27/2006

06/29/2006 - Environmental

Type:: Health
Category:: Environmental
Issue:: Make sure that the nursing home area is free of dangers that cause accidents.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 06/29/2006
Date Fixed:: 07/27/2006

06/29/2006 - Nutrition and Dietary

Type:: Health
Category:: Nutrition and Dietary
Issue:: Store, cook, and give out food in a safe and clean way.
Found Via:: Survey
Scope:: Pattern
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 06/29/2006
Date Fixed:: 07/27/2006

07/07/2005 - Automatic Sprinkler Systems

Type:: Fire Safety
Category:: Automatic Sprinkler Systems
Issue:: an approved automatic sprinkler system connected to the fire alarm system.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 07/07/2005
Date Fixed:: 10/07/2005

07/07/2005 - Hazardous Area

Type:: Fire Safety
Category:: Hazardous Area
Issue:: construction that can resist fire for one hour or an approved fire extinguishing system.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 07/07/2005
Date Fixed:: 10/07/2005

07/07/2005 - Building Service Equipment

Type:: Fire Safety
Category:: Building Service Equipment
Issue:: heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 07/07/2005
Date Fixed:: 10/07/2005

05/19/2005 - Environmental

Type:: Health
Category:: Environmental
Issue:: Have a program to keep infection from spreading.
Found Via:: Survey
Scope:: Pattern
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 05/19/2005
Date Fixed:: 06/10/2005

05/19/2005 - Quality Care

Type:: Health
Category:: Quality Care
Issue:: Give each resident enough fluids to keep them healthy and prevent dehydration.
Found Via:: Survey
Scope:: Pattern
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 05/19/2005
Date Fixed:: 06/10/2005

05/19/2005 - Quality Care

Type:: Health
Category:: Quality Care
Issue:: Make sure that each resident's nutritional needs were met.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Actual harm
Date Found:: 05/19/2005
Date Fixed:: 06/10/2005

05/19/2005 - Environmental

Type:: Health
Category:: Environmental
Issue:: Make sure that the nursing home area is free of dangers that cause accidents.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 05/19/2005
Date Fixed:: 06/10/2005

05/19/2005 - Resident Rights

Type:: Health
Category:: Resident Rights
Issue:: Listen to the resident or family groups or act on their complaints or suggestions.
Found Via:: Survey
Scope:: Pattern
Level of Harm:: Potential for minimal harm
Date Found:: 05/19/2005
Date Fixed:: 06/10/2005

05/19/2005 - Resident Rights

Type:: Health
Category:: Resident Rights
Issue:: Let residents complain without being treated differently or badly.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 05/19/2005
Date Fixed:: 06/10/2005

05/19/2005 - Nutrition and Dietary

Type:: Health
Category:: Nutrition and Dietary
Issue:: Store, cook, and give out food in a safe and clean way.
Found Via:: Survey
Scope:: Pattern
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 05/19/2005
Date Fixed:: 06/10/2005

04/21/2005 - Administration

Type:: Health
Category:: Administration
Issue:: Make sure that nurse aides show they have the skills to be able to care for residents.
Found Via:: Complaint
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 04/21/2005
Date Fixed:: 05/19/2005

Reviews and Ratings

(Details have not been substantiated)

Top

A Review by Anonymous

Overall:
Care:
Staff:
Facility:
Promptness:
Insurance:: Medicare
Details:: I have a family friend who received care here and the staff are friendly and the facility clean. I would recommend them to anyone. Also, the rehab department is top notch.
Member:: Anonymous
Date:: Tuesday, June 12, 2018 12:18 PM MST

A Review by Anonymous

Overall:
Care:
Staff:
Facility:
Promptness:
Insurance:: Medicare
Details:: Here is list of incidences our family member has suffered at 5 Oaks: • Fall risk - no bed rails provided even though our family member was in for rehab of a replaced hip. • Family member was left sitting in dining hall alone and was suffering a stroke. We only found out about it when we entered to visit. No telling how long our family member would have sat there. • Family member left in the bed during the day for an indeterminate amount of time. Our family member has had dried excrement on their backside when we've visited. • Staff not capable of reapplying protective footwear to help our family member's heal pressure sores from healing. Our family has had to instruct them how to use and to make sure they have been applied each day. • Inability to work with dementia and Alzheimers residents. Custodial staff do not seem to understand how to communicate and assist our family member with dementia. Nursing staff doesn't seem to instruct staff how to do that either.
Member:: Anonymous
Date:: Friday, September 30, 2011 1:51 PM MST

Discussions

(Details have not been substantiated)

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previous employee

Details:: I worked for Five Oaks Manor for 5 months until I could not take the threats any longer. John the Administrator and Jennifer the DON are the most horrible people on the face of the planet to work for. They tell you your job comes before your family. They call you on your days off with petty things that can wait until you come back in. They talk to you like you are two years old and that you have no education. They are the worst administration in the Cabarrus/Rowan county area! Please beware and believe what you read before you go there to apply! You have been warned! I will pray for you!
Replies:: 0
Member:: Anonymous
Date:: Thursday, October 15, 2015 11:28 PM MST

Supplemental

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Last Modified

Monday, July 21, 2008 2:45 PM MST

Indicates the latest change to the core data for this provider. It does not reflect changes from user input, such as reviews and discussions.

Disclosure

CiteHealth is not associated with Five Oaks Manor. We do not endorse, sponsor, or take financial incentives from this provider.

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Concord at a Glance

Concord has a total population of 55,977, of which 14,669 are children under the age of 18 and 6,211 are seniors 65 and older. The median age is 33.6.

Total Population:: 55,977
Median Age:: 33.6
Males:: 27,345 (48.9%)
Female:: 28,632 (51.1%)
Children (0-17):: 14,669 (26.2%)
Adults (18-64):: 35,097 (62.7%)
Seniors (65+):: 6,211 (11.1%)
Age Breakdown:
Married:: 26,782 (47.8%)
Divorced:: 4,062 (7.3%)
Marriage Breakdown:
Hispanic Ethnicity:: 4,369 (7.80%)
White:: 44,128 (78.83%)
African American:: 8,450 (15.10%)
Asian:: 684 (1.22%)
Pacific Islander:: 14 (0.03%)
Indian:: 168 (0.30%)
Other:: 1,874 (3.35%)
Two or More:: 659 (1.18%)
Racial Breakdown:

Health

The average number of disabilities per resident is 0.30, which does not include institutionalized individuals.

Disabilities:: 0.30 (Per Capita)
Dialysis Centers:: 2
Doctors:: 523
Home Agencies:: 2
Hospitals:: 1
Nursing Homes:: 5
Medical Suppliers:: 42
Rehab Centers:: 3

Wealth

The median family income is $53,571 while the median household income is $46,094. Roughly 7.97% of the population live in poverty.

Family Income:: $53,571
Household Income:: $46,094
In Poverty:: 7.97%

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