Five Oaks Manor
Detailed report on the nursing home located in Concord, North Carolina (NC).
Five Oaks Manor is a large, for-profit, nursing home with 160 beds based at 413 Winecoff School Road in Concord, NC. The facility has 152 residents indicating 95% of its beds are occupied, which is about average within this state. The provider participates in the medicare & medicaid programs and provides resident & family counseling services. The home is not located in a hospital or continuing care retirement community and is fully sprinklered. A total of 160 Medicare patients were given 7,795 days of non-swing bed care and services in 2006, and the provider was reimbursed $2,028,049 by Medicare. 117 Medicare patients were given outpatient care and services by this provider in 2006. The provider was reimbursed $193,044 by Medicare for these services.
On a state level, the number of registered nurse hours per resident per day is much lower than average. Certified nursing assistant hours per resident per day is higher than average. The number of licensed practical or vocational nurse hours per resident per day is average. Licensed staff hours per resident per day is lower than average.
When compared to other nursing homes in the state, it is more likely for long-stay residents to be given a pneumococcal vaccination, long-stay residents to be physically restrained, low-risk long-stay residents to lose control of their bowels, long-stay residents to spend most of their time in bed, short-stay residents to be given a influenza vaccination, and short-stay residents to be given a pneumococcal vaccination at Five Oaks Manor.
When compared to other nursing homes in the state, it is less likely for long-stay residents to have moderate to severe pain, long-stay residents to be more depressed or anxious, long-stay residents to have their ability to move around their room get worse, short-stay residents to have delirium, short-stay residents to have moderate to severe pain, and short-stay residents to have pressure sores.
Overall Rating
Quality of Care Rating





Staff Rating





Facility Rating





Promptness Rating





Ownership Type
Multiple Ownership
Address
Concord, NC 28027
Phone Number
Geographic Coordinates
Programs Accepted
Counseling Available
Sprinkler System
The amount of the facility that is sprinklered. All fire code regulations at different locations must be met.
Fully Sprinklered









Beds
The total number of beds the facility operates. Each resident is assigned to a single bed.
- This Provider
- 160
- Concord Average
- 100
- Cabarrus County Average
- 91
- North Carolina Average
- 103
- United States Average
- 106
Beds Occupied
The percentage of total beds that are occupied by residents.
- This Provider
- 95.00%
- Concord
- 77.20%
- Cabarrus County
- 82.00%
- North Carolina
- 86.71%
- United States
- 84.18%
Residents
The total number of residents residing at the facility.
- This Provider
- 152
- Concord Average
- 91
- Cabarrus County Average
- 83
- North Carolina Average
- 90
- United States Average
- 90
Located in a Hospital

Indicates whether the facility is located within a hospital.
- This Provider
- No
- Concord
- 0 (0.00%)
- Cabarrus County
- 0 (0.00%)
- North Carolina
- 37 (8.77%)
- United States
- 1,271 (8.03%)
Located in a CCRC

Indicates whether the facility is located within a continuing care retirement community.
- This Provider
- No
- Concord
- 1 (20.00%)
- Cabarrus County
- 1 (12.50%)
- North Carolina
- 37 (8.77%)
- United States
- 1,255 (7.93%)
Recent Surveys
- 08/30/2007 - Fire Safety Survey
- 07/12/2007 - Health Survey
- 07/28/2006 - Fire Safety Survey
- 06/29/2006 - Health Survey
- 07/07/2005 - Fire Safety Survey
- 05/19/2005 - Health Survey
Staff

RN Hours Per Resident
The average number of registered nurse hours per resident per day.
- This Provider
- 0.45
- Concord Average
- 0.47
- Cabarrus County Average
- 0.44
- North Carolina Average
- 0.68
- United States Average
- 0.64
CNA Hours Per Resident
The average number of certified nursing assistant hours per resident per day.
- This Provider
- 2.76
- Concord Average
- 2.23
- Cabarrus County Average
- 2.22
- North Carolina Average
- 2.34
- United States Average
- 2.34
LPNLVN Hours Per Resident
The average number of licensed practical or vocational nurse hours per resident per day.
- This Provider
- 0.75
- Concord Average
- 0.79
- Cabarrus County Average
- 0.87
- North Carolina Average
- 0.86
- United States Average
- 0.79
Licensed Staff Hours Per Resident
The average number of licensed staff hours per resident per day.
- This Provider
- 1.20
- Concord Average
- 1.25
- Cabarrus County Average
- 1.31
- North Carolina Average
- 1.54
- United States Average
- 1.43
Quality Measures

Long-Stay Residents Given Influenza Vaccination
The percentage of long-stay residents given influenza vaccination during the flu season.
- This Provider
- 95.00%
- Concord
- 83.50%
- Cabarrus County
- 85.29%
- North Carolina
- 85.33%
- United States
- 86.01%
Long-Stay Residents Whose Need for Help With Daily Activities Has Increased
The percentage of long-stay residents whose need for help with daily activities has increased.
- This Provider
- 27.00%
- Concord
- 26.00%
- Cabarrus County
- 24.67%
- North Carolina
- 25.13%
- United States
- 16.08%
High-Risk Long-Stay Residents Who Have Pressure Sores
The percentage of high-risk long-stay residents who have pressure sores.
- This Provider
- 10.00%
- Concord
- 14.25%
- Cabarrus County
- 12.00%
- North Carolina
- 12.45%
- United States
- 12.83%
Long-Stay Residents Who Were Physically Restrained
The percentage of long-stay residents who were physically restrained.
- This Provider
- 10.00%
- Concord
- 9.00%
- Cabarrus County
- 7.71%
- North Carolina
- 7.69%
- United States
- 5.63%
Low-Risk Long-Stay Residents Who Lose Control of Their Bowels
The percentage of low-risk long-stay residents who lose control of their bowels or bladder.
- This Provider
- 74.00%
- Concord
- 71.25%
- Cabarrus County
- 65.50%
- North Carolina
- 55.09%
- United States
- 48.78%
Long-Stay Residents Who Spend Most of Their Time in Bed
The percentage of long-stay residents who spend most of their time in bed or in a chair.
- This Provider
- 23.00%
- Concord
- 12.50%
- Cabarrus County
- 9.00%
- North Carolina
- 8.74%
- United States
- 4.39%
Long-Stay Residents With a Urinary Tract Infection
The percentage of long-stay residents with a urinary tract infection.
- This Provider
- 12.00%
- Concord
- 11.00%
- Cabarrus County
- 14.29%
- North Carolina
- 10.67%
- United States
- 8.83%
Short-Stay Residents Given Influenza Vaccination
The percentage of short-stay residents given influenza vaccination during the flu season.
- This Provider
- 95.00%
- Concord
- 62.50%
- Cabarrus County
- 66.43%
- North Carolina
- 69.54%
- United States
- 72.85%
Short-Stay Residents With Delirium
The percentage of short-stay residents with delirium.
- This Provider
- 1.00%
- Concord
- 1.00%
- Cabarrus County
- 2.43%
- North Carolina
- 1.83%
- United States
- 2.12%
Short-Stay Residents With Pressure Sores
The percentage of short-stay residents with pressure sores.
- This Provider
- 12.00%
- Concord
- 14.75%
- Cabarrus County
- 15.29%
- North Carolina
- 15.39%
- United States
- 17.46%
Long-Stay Residents Given Pneumococcal Vaccination
The percentage of long-stay residents who were assessed and given pneumococcal vaccination.
- This Provider
- 95.00%
- Concord
- 51.50%
- Cabarrus County
- 63.71%
- North Carolina
- 73.74%
- United States
- 79.81%
Long-Stay Residents Who Have Moderate to Severe Pain
The percentage of long-stay residents who have moderate to severe pain.
- This Provider
- 1.00%
- Concord
- 3.00%
- Cabarrus County
- 3.57%
- North Carolina
- 3.70%
- United States
- 4.53%
Low-Risk Long-Stay Residents Who Have Pressure Sores
The percentage of low-risk long-stay residents who have pressure sores.
- This Provider
- 3.00%
- Concord
- 3.00%
- Cabarrus County
- 2.00%
- North Carolina
- 2.79%
- United States
- 2.33%
Long-Stay Residents Who are More Depressed or Anxious
The percentage of long-stay residents who are more depressed or anxious.
- This Provider
- 11.00%
- Concord
- 9.50%
- Cabarrus County
- 15.57%
- North Carolina
- 16.48%
- United States
- 14.45%
Long-Stay Residents Who Have Catheter Inserted and Left
The percentage of long-stay residents who have/had a catheter inserted and left in their bladder.
- This Provider
- 5.00%
- Concord
- 5.25%
- Cabarrus County
- 3.86%
- North Carolina
- 4.65%
- United States
- 5.89%
Long-Stay Residents Whose Ability to Move Around Their Room Got Worse
The percentage of long-stay residents whose ability to move about in and around their room got worse.
- This Provider
- 10.00%
- Concord
- 13.50%
- Cabarrus County
- 13.17%
- North Carolina
- 15.88%
- United States
- 13.04%
Long-Stay Residents Who Lose Too Much Weight
The percentage of long-stay residents who lose too much weight.
- This Provider
- 13.00%
- Concord
- 13.00%
- Cabarrus County
- 11.83%
- North Carolina
- 10.93%
- United States
- 9.09%
Short-Stay Residents Given Pneumococcal Vaccination
The percentage of short-stay residents who were assessed and given pneumococcal vaccination.
- This Provider
- 86.00%
- Concord
- 48.00%
- Cabarrus County
- 59.00%
- North Carolina
- 67.95%
- United States
- 73.02%
Short-Stay Residents Who Had Moderate to Severe Pain
The percentage of short-stay residents who had moderate to severe pain.
- This Provider
- 14.00%
- Concord
- 16.50%
- Cabarrus County
- 17.71%
- North Carolina
- 17.87%
- United States
- 20.65%
Treatment Figures

Non-Swing Bed Patients
The number of non-swing bed patients treated by this provider that were covered by Medicare Part A in 2006. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.
- This Provider
- 160
- Concord Average
- 180
- Cabarrus County Average
- 186
- North Carolina Average
- 139
- United States Average
- 133
Non-Swing Bed Patient Discharges
The number of non-swing bed patient discharges made by this provider that were covered by Medicare Part A in 2006. A discharge is defined as a formal release from a hospital or skilled nursing facility. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.
- This Provider
- 135
- Concord Average
- 167
- Cabarrus County Average
- 178
- North Carolina Average
- 115
- United States Average
- 124
Non-Swing Bed Utilization Days
The number of days of non-swing bed care that are chargeable to Medicare Part A facility utilization by this provider in 2006. This measure includes full days, coinsurance days, and lifetime reserve days. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.
- This Provider
- 7,795
- Concord Average
- 7,007
- Cabarrus County Average
- 7,034
- North Carolina Average
- 4,920
- United States Average
- 4,470
Outpatients
The number of outpatients treated by this provider that were covered by Medicare Part B in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.
These figures may include data from other departments at this facility.
- This Provider
- 117
- Concord Average
- 98
- Cabarrus County Average
- 92
- North Carolina Average
- 363
- United States Average
- 301
Financials

Medicare Non-Swing Bed Payments
The total non-swing bed associated Medicare Part A payments made to this provider in 2006. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.
- This Provider
- $2,028,049
- Concord Average
- $2,181,644
- Cabarrus County Average
- $2,161,980
- North Carolina Average
- $1,307,606
- United States Average
- $1,318,701
Medicare Payments Per Non-Swing Bed Utilization Day
The average Medicare payments made to this provider per Medicare Part A covered non-swing bed utilization day in 2006. This measure includes full days, coinsurance days, and lifetime reserve days. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.
- This Provider
- $260
- Concord Average
- $311
- Cabarrus County Average
- $307
- North Carolina Average
- $266
- United States Average
- $295
Medicare Outpatient Payments
The total outpatient associated Medicare Part B payments made to this provider in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.
These figures may include data from other departments at this facility.
- This Provider
- $193,044
- Concord Average
- $127,734
- Cabarrus County Average
- $120,616
- North Carolina Average
- $298,472
- United States Average
- $266,523
Medicare Payments Per Non-Swing Bed Patient
The average Medicare payments made to this provider per Medicare Part A covered non-swing bed patient in 2006. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.
- This Provider
- $12,675
- Concord Average
- $12,147
- Cabarrus County Average
- $11,639
- North Carolina Average
- $9,438
- United States Average
- $9,943
Medicare Payments Per Non-Swing Bed Patient Discharge
The average Medicare payments made to this provider per Medicare Part A covered non-swing bed patient discharge in 2006. A discharge is defined as a formal release from a hospital or skilled nursing facility. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.
- This Provider
- $15,023
- Concord Average
- $13,064
- Cabarrus County Average
- $12,146
- North Carolina Average
- $11,347
- United States Average
- $10,652
Medicare Payments Per Outpatient
The average Medicare payments made to this provider per Medicare Part B covered outpatient in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.
These figures may include data from other departments at this facility.
- This Provider
- $1,650
- Concord Average
- $1,303
- Cabarrus County Average
- $1,313
- North Carolina Average
- $821
- United States Average
- $885
Deficiencies
09/19/2007 - Quality Care

- Type:
- Health
- Category:
- Quality Care
- Issue:
- Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary.
- Found Via:
- Complaint
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 09/19/2007
- Date Fixed:
- 10/08/2007
09/19/2007 - Resident Assessment

- Type:
- Health
- Category:
- Resident Assessment
- Issue:
- 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan.
- Found Via:
- Complaint
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 09/19/2007
- Date Fixed:
- 10/08/2007
08/30/2007 - Hazardous Area

- Type:
- Fire Safety
- Category:
- Hazardous Area
- Issue:
- construction that can resist fire for one hour or an approved fire extinguishing system.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 08/30/2007
- Date Fixed:
- 10/12/2007
08/30/2007 - Fire Alarm Systems

- Type:
- Fire Safety
- Category:
- Fire Alarm Systems
- Issue:
- an approved installation, maintenance and testing program for fire alarm systems.
- Found Via:
- Survey
- Scope:
- Widespread
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 08/30/2007
- Date Fixed:
- 10/12/2007
08/30/2007 - Building Service Equipment

- Type:
- Fire Safety
- Category:
- Building Service Equipment
- Issue:
- heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- Found Via:
- Survey
- Scope:
- Pattern
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 08/30/2007
- Date Fixed:
- 10/12/2007
08/30/2007 - Corridor Walls and Doors

- Type:
- Fire Safety
- Category:
- Corridor Walls and Doors
- Issue:
- corridors that are separated from common areas by walls constructed to limit the passage of smoke.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 08/30/2007
- Date Fixed:
- 10/12/2007
08/30/2007 - Furnishings and Decorations

- Type:
- Fire Safety
- Category:
- Furnishings and Decorations
- Issue:
- exits that are free from obstructions and can be used at all times.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 08/30/2007
- Date Fixed:
- 10/12/2007
08/30/2007 - Smoke Compartmentation and Control

- Type:
- Fire Safety
- Category:
- Smoke Compartmentation and Control
- Issue:
- walls or barriers that prevent smoke from passing through and would resist fire for at least one hour.
- Found Via:
- Survey
- Scope:
- Pattern
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 08/30/2007
- Date Fixed:
- 10/12/2007
07/12/2007 - Pharmacy Service

- Type:
- Health
- Category:
- Pharmacy Service
- Issue:
- At least once a month, have a licensed pharmacist check the drugs that each resident takes.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 07/12/2007
- Date Fixed:
- 08/09/2007
07/12/2007 - Quality Care

- Type:
- Health
- Category:
- Quality Care
- Issue:
- offer Flu or Pneumococal vaccine to some residents.
- Found Via:
- Survey
- Scope:
- Pattern
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 07/12/2007
- Date Fixed:
- 08/09/2007
07/12/2007 - Pharmacy Service

- Type:
- Health
- Category:
- Pharmacy Service
- Issue:
- 1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects.
- Found Via:
- Survey
- Scope:
- Pattern
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 07/12/2007
- Date Fixed:
- 08/09/2007
07/12/2007 - Environmental

- Type:
- Health
- Category:
- Environmental
- Issue:
- Make sure that the nursing home area is free of dangers that cause accidents.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Actual harm
- Date Found:
- 07/12/2007
- Date Fixed:
- 08/09/2007
07/12/2007 - Quality Care

- Type:
- Health
- Category:
- Quality Care
- Issue:
- Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 07/12/2007
- Date Fixed:
- 08/09/2007
07/12/2007 - Quality Care

- Type:
- Health
- Category:
- Quality Care
- Issue:
- Give professional services that follow each resident's written care plan.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Actual harm
- Date Found:
- 07/12/2007
- Date Fixed:
- 08/09/2007
07/12/2007 - Quality Care

- Type:
- Health
- Category:
- Quality Care
- Issue:
- Give professional services that meet a professional standard of quality.
- Found Via:
- Survey
- Scope:
- Pattern
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 07/12/2007
- Date Fixed:
- 08/09/2007
07/12/2007 - Resident Rights

- Type:
- Health
- Category:
- Resident Rights
- Issue:
- Provide care in a way that keeps or builds each resident's dignity and self respect.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 07/12/2007
- Date Fixed:
- 08/09/2007
07/12/2007 - Environmental

- Type:
- Health
- Category:
- Environmental
- Issue:
- Move, clean and store sheets, towels and other linens in a way that prevents the spread of infection.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 07/12/2007
- Date Fixed:
- 08/09/2007
05/02/2007 - Environmental

- Type:
- Health
- Category:
- Environmental
- Issue:
- Provide needed housekeeping and maintenance.
- Found Via:
- Complaint
- Scope:
- Pattern
- Level of Harm:
- Potential for minimal harm
- Date Found:
- 05/02/2007
- Date Fixed:
- 05/21/2007
05/02/2007 - Quality Care

- Type:
- Health
- Category:
- Quality Care
- Issue:
- Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion.
- Found Via:
- Complaint
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 05/02/2007
- Date Fixed:
- 05/21/2007
05/02/2007 - Quality Care

- Type:
- Health
- Category:
- Quality Care
- Issue:
- Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene.
- Found Via:
- Complaint
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 05/02/2007
- Date Fixed:
- 05/21/2007
05/02/2007 - Resident Rights

- Type:
- Health
- Category:
- Resident Rights
- Issue:
- Provide services to meet the needs and preferences of each resident.
- Found Via:
- Complaint
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 05/02/2007
- Date Fixed:
- 05/21/2007
04/03/2007 - Resident Rights

- Type:
- Health
- Category:
- Resident Rights
- Issue:
- Provide services to meet the needs and preferences of each resident.
- Found Via:
- Complaint
- Scope:
- Isolated
- Level of Harm:
- Actual harm
- Date Found:
- 04/03/2007
- Date Fixed:
- 05/21/2007
09/19/2006 - Environmental

- Type:
- Health
- Category:
- Environmental
- Issue:
- Make sure that the nursing home area is free of dangers that cause accidents.
- Found Via:
- Complaint
- Scope:
- Isolated
- Level of Harm:
- Actual harm
- Date Found:
- 09/19/2006
- Date Fixed:
- 10/17/2006
09/19/2006 - Resident Rights

- Type:
- Health
- Category:
- Resident Rights
- Issue:
- Provide care in a way that keeps or builds each resident's dignity and self respect.
- Found Via:
- Complaint
- Scope:
- Isolated
- Level of Harm:
- Actual harm
- Date Found:
- 09/19/2006
- Date Fixed:
- 10/17/2006
09/19/2006 - Resident Rights

- Type:
- Health
- Category:
- Resident Rights
- Issue:
- Make sure each resident has the right to choose activities, schedules and health care according to his or her interests, assessment, and plan of care.
- Found Via:
- Complaint
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 09/19/2006
- Date Fixed:
- 10/17/2006
09/19/2006 - Quality Care

- Type:
- Health
- Category:
- Quality Care
- Issue:
- Make sure that each residents' abilities to take care of themselves does not lessen, unless a change cannot be avoided.
- Found Via:
- Complaint
- Scope:
- Isolated
- Level of Harm:
- Actual harm
- Date Found:
- 09/19/2006
- Date Fixed:
- 10/17/2007
09/19/2006 - Quality Care

- Type:
- Health
- Category:
- Quality Care
- Issue:
- Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene.
- Found Via:
- Complaint
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 09/19/2006
- Date Fixed:
- 10/17/2006
09/19/2006 - Resident Rights

- Type:
- Health
- Category:
- Resident Rights
- Issue:
- Try to resolve each resident's complaints quickly.
- Found Via:
- Complaint
- Scope:
- Isolated
- Level of Harm:
- Actual harm
- Date Found:
- 09/19/2006
- Date Fixed:
- 10/17/2006
09/19/2006 - Quality Care

- Type:
- Health
- Category:
- Quality Care
- Issue:
- Have enough nurses to care for every resident in a way that maximizes the resident's well being.
- Found Via:
- Complaint
- Scope:
- Isolated
- Level of Harm:
- Actual harm
- Date Found:
- 09/19/2006
- Date Fixed:
- 10/17/2006
09/19/2006 - Administration

- Type:
- Health
- Category:
- Administration
- Issue:
- Be administered in a way that leads to the highest possible level of well being for each resident.
- Found Via:
- Complaint
- Scope:
- Isolated
- Level of Harm:
- Actual harm
- Date Found:
- 09/19/2006
- Date Fixed:
- 10/17/2006
07/28/2006 - Exits and Egress

- Type:
- Fire Safety
- Category:
- Exits and Egress
- Issue:
- exits that are accessible at all times.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 07/28/2006
- Date Fixed:
- 09/14/2006
07/28/2006 - Smoking Regulations

- Type:
- Fire Safety
- Category:
- Smoking Regulations
- Issue:
- posted "No-smoking" signs in areas where smoking is not permitted or did not provide ashtrays where smoking was allowed.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 07/28/2006
- Date Fixed:
- 09/14/2006
06/29/2006 - Pharmacy Service

- Type:
- Health
- Category:
- Pharmacy Service
- Issue:
- Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 06/29/2006
- Date Fixed:
- 07/27/2006
06/29/2006 - Pharmacy Service

- Type:
- Health
- Category:
- Pharmacy Service
- Issue:
- At least once a month, have a licensed pharmacist check the drugs that each resident takes.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 06/29/2006
- Date Fixed:
- 07/27/2006
06/29/2006 - Quality Care

- Type:
- Health
- Category:
- Quality Care
- Issue:
- Give professional services that follow each resident's written care plan.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 06/29/2006
- Date Fixed:
- 07/27/2006
06/29/2006 - Resident Assessment

- Type:
- Health
- Category:
- Resident Assessment
- Issue:
- Check and update (if needed) each resident's assessment every 3 months.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 06/29/2006
- Date Fixed:
- 07/27/2006
06/29/2006 - Resident Assessment

- Type:
- Health
- Category:
- Resident Assessment
- Issue:
- Make a complete assessment that covers all questions for areas that are listed in official regulations.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 06/29/2006
- Date Fixed:
- 07/27/2006
06/29/2006 - Mistreatment

- Type:
- Health
- Category:
- Mistreatment
- Issue:
- Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 06/29/2006
- Date Fixed:
- 07/27/2006
06/29/2006 - Environmental

- Type:
- Health
- Category:
- Environmental
- Issue:
- Make sure that the nursing home area is free of dangers that cause accidents.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 06/29/2006
- Date Fixed:
- 07/27/2006
06/29/2006 - Nutrition and Dietary

- Type:
- Health
- Category:
- Nutrition and Dietary
- Issue:
- Store, cook, and give out food in a safe and clean way.
- Found Via:
- Survey
- Scope:
- Pattern
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 06/29/2006
- Date Fixed:
- 07/27/2006
07/07/2005 - Automatic Sprinkler Systems

- Type:
- Fire Safety
- Category:
- Automatic Sprinkler Systems
- Issue:
- an approved automatic sprinkler system connected to the fire alarm system.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 07/07/2005
- Date Fixed:
- 10/07/2005
07/07/2005 - Hazardous Area

- Type:
- Fire Safety
- Category:
- Hazardous Area
- Issue:
- construction that can resist fire for one hour or an approved fire extinguishing system.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 07/07/2005
- Date Fixed:
- 10/07/2005
07/07/2005 - Building Service Equipment

- Type:
- Fire Safety
- Category:
- Building Service Equipment
- Issue:
- heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 07/07/2005
- Date Fixed:
- 10/07/2005
05/19/2005 - Environmental

- Type:
- Health
- Category:
- Environmental
- Issue:
- Have a program to keep infection from spreading.
- Found Via:
- Survey
- Scope:
- Pattern
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 05/19/2005
- Date Fixed:
- 06/10/2005
05/19/2005 - Quality Care

- Type:
- Health
- Category:
- Quality Care
- Issue:
- Give each resident enough fluids to keep them healthy and prevent dehydration.
- Found Via:
- Survey
- Scope:
- Pattern
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 05/19/2005
- Date Fixed:
- 06/10/2005
05/19/2005 - Quality Care

- Type:
- Health
- Category:
- Quality Care
- Issue:
- Make sure that each resident's nutritional needs were met.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Actual harm
- Date Found:
- 05/19/2005
- Date Fixed:
- 06/10/2005
05/19/2005 - Environmental

- Type:
- Health
- Category:
- Environmental
- Issue:
- Make sure that the nursing home area is free of dangers that cause accidents.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 05/19/2005
- Date Fixed:
- 06/10/2005
05/19/2005 - Resident Rights

- Type:
- Health
- Category:
- Resident Rights
- Issue:
- Listen to the resident or family groups or act on their complaints or suggestions.
- Found Via:
- Survey
- Scope:
- Pattern
- Level of Harm:
- Potential for minimal harm
- Date Found:
- 05/19/2005
- Date Fixed:
- 06/10/2005
05/19/2005 - Resident Rights

- Type:
- Health
- Category:
- Resident Rights
- Issue:
- Let residents complain without being treated differently or badly.
- Found Via:
- Survey
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 05/19/2005
- Date Fixed:
- 06/10/2005
05/19/2005 - Nutrition and Dietary

- Type:
- Health
- Category:
- Nutrition and Dietary
- Issue:
- Store, cook, and give out food in a safe and clean way.
- Found Via:
- Survey
- Scope:
- Pattern
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 05/19/2005
- Date Fixed:
- 06/10/2005
04/21/2005 - Administration

- Type:
- Health
- Category:
- Administration
- Issue:
- Make sure that nurse aides show they have the skills to be able to care for residents.
- Found Via:
- Complaint
- Scope:
- Isolated
- Level of Harm:
- Minimal harm or potential for actual harm
- Date Found:
- 04/21/2005
- Date Fixed:
- 05/19/2005
Reviews and Ratings
(Details have not been substantiated)A Review by Anonymous

- Overall:
- Care:
- Staff:
- Facility:
- Promptness:
- Insurance:
- Medicare
- Details:
I have a family friend who received care here and the staff are friendly and the facility clean. I would recommend them to anyone. Also, the rehab department is top notch.
- Member:
- Anonymous
- Date:
- Tuesday, June 12, 2018 12:18 PM MST
A Review by Anonymous

- Overall:
- Care:
- Staff:
- Facility:
- Promptness:
- Insurance:
- Medicare
- Details:
Here is list of incidences our family member has suffered at 5 Oaks: • Fall risk - no bed rails provided even though our family member was in for rehab of a replaced hip. • Family member was left sitting in dining hall alone and was suffering a stroke. We only found out about it when we entered to visit. No telling how long our family member would have sat there. • Family member left in the bed during the day for an indeterminate amount of time. Our family member has had dried excrement on their backside when we've visited. • Staff not capable of reapplying protective footwear to help our family member's heal pressure sores from healing. Our family has had to instruct them how to use and to make sure they have been applied each day. • Inability to work with dementia and Alzheimers residents. Custodial staff do not seem to understand how to communicate and assist our family member with dementia. Nursing staff doesn't seem to instruct staff how to do that either.
- Member:
- Anonymous
- Date:
- Friday, September 30, 2011 1:51 PM MST
Discussions
(Details have not been substantiated)previous employee

- Details:
I worked for Five Oaks Manor for 5 months until I could not take the threats any longer. John the Administrator and Jennifer the DON are the most horrible people on the face of the planet to work for. They tell you your job comes before your family. They call you on your days off with petty things that can wait until you come back in. They talk to you like you are two years old and that you have no education. They are the worst administration in the Cabarrus/Rowan county area! Please beware and believe what you read before you go there to apply! You have been warned! I will pray for you!
- Replies:
- 0
- Member:
- Anonymous
- Date:
- Thursday, October 15, 2015 11:28 PM MST
Supplemental
Last Modified
Indicates the latest change to the core data for this provider. It does not reflect changes from user input, such as reviews and discussions.
Disclosure
CiteHealth is not associated with Five Oaks Manor. We do not endorse, sponsor, or take financial incentives from this provider.
Updates & Additional Information
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Newest Reviews
Concord at a Glance
Concord has a total population of 55,977, of which 14,669 are children under the age of 18 and 6,211 are seniors 65 and older. The median age is 33.6.
- Total Population:
- 55,977
- Median Age:
- 33.6
- Males:
- 27,345 (48.9%)
- Female:
- 28,632 (51.1%)
- Children (0-17):
- 14,669 (26.2%)
- Adults (18-64):
- 35,097 (62.7%)
- Seniors (65+):
- 6,211 (11.1%)
- Age Breakdown:
- Married:
- 26,782 (47.8%)
- Divorced:
- 4,062 (7.3%)
- Marriage Breakdown:
- Hispanic Ethnicity:
- 4,369 (7.80%)
- White:
- 44,128 (78.83%)
- African American:
- 8,450 (15.10%)
- Asian:
- 684 (1.22%)
- Pacific Islander:
- 14 (0.03%)
- Indian:
- 168 (0.30%)
- Other:
- 1,874 (3.35%)
- Two or More:
- 659 (1.18%)
- Racial Breakdown:
Health
The average number of disabilities per resident is 0.30, which does not include institutionalized individuals.
- Disabilities:
- 0.30 (Per Capita)
- Dialysis Centers:
- 2
- Doctors:
- 523
- Home Agencies:
- 2
- Hospitals:
- 1
- Nursing Homes:
- 5
- Medical Suppliers:
- 42
- Rehab Centers:
- 3
Wealth
The median family income is $53,571 while the median household income is $46,094. Roughly 7.97% of the population live in poverty.
- Family Income:
- $53,571
- Household Income:
- $46,094
- In Poverty:
- 7.97%
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