Wexford House

Detailed report on the nursing home located in Kingsport, Tennessee (TN).

Wexford House is a large, non-profit, nursing home with 174 beds based at 2421 John B Dennis Highway in Kingsport, TN. The facility has 157 residents indicating 90% of its beds are occupied, which is about average within this state. The provider participates in the medicare & medicaid programs and provides resident counseling services. The home is not located in a hospital or continuing care retirement community and is fully sprinklered. A total of 170 Medicare patients were given 6,917 days of non-swing bed care and services in 2006, and the provider was reimbursed $1,572,873 by Medicare. 145 Medicare patients were given outpatient care and services by this provider in 2006. The provider was reimbursed $159,228 by Medicare for these services.

On a state level, the number of registered nurse hours per resident per day is average. Certified nursing assistant hours per resident per day is lower than average. The number of licensed practical or vocational nurse hours per resident per day is average. Licensed staff hours per resident per day is average.

When compared to other nursing homes in the state, it is more likely for long-stay residents to be physically restrained, long-stay residents to be more depressed or anxious, long-stay residents to have catheter inserted and left, long-stay residents to spend most of their time in bed, long-stay residents to have a urinary tract infection, long-stay residents to lose too much weight, and short-stay residents to have pressure sores at Wexford House.

When compared to other nursing homes in the state, it is less likely for long-stay residents to be given a pneumococcal vaccination, low-risk long-stay residents to have pressure sores, short-stay residents to be given a influenza vaccination, short-stay residents to be given a pneumococcal vaccination, and short-stay residents to have delirium.

Overall Rating

Rated 1.67 out of 5 from 3 User Reviews

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Rate this Nursing Home

Quality of Care Rating

Rated 2.33 out of 5 on this user rated measure.

Staff Rating

Rated 1.67 out of 5 on this user rated measure.

Facility Rating

Rated 2.67 out of 5 on this user rated measure.

Promptness Rating

Rated 1.67 out of 5 on this user rated measure.

Ownership Type

Non-Profit - Corporation

Multiple Ownership

Address

2421 John B Dennis Highway
Kingsport, TN 37660

Phone Number

(423) 288-3988

Geographic Coordinates

36.554516, -82.507689

* The accuracy of these coordinates is at a address level.

Programs Accepted

Medicare & Medicaid

Counseling Available

Resident

Sprinkler System

The amount of the facility that is sprinklered. All fire code regulations at different locations must be met.

Fully Sprinklered

Beds

The total number of beds the facility operates. Each resident is assigned to a single bed.

This Provider: 174
Kingsport Average: 129
Sullivan County Average: 122
Tennessee Average: 115
United States Average: 106

Beds Occupied

The percentage of total beds that are occupied by residents.

This Provider: 90.00%
Kingsport: 86.80%
Sullivan County: 88.78%
Tennessee: 87.59%
United States: 84.18%

Residents

The total number of residents residing at the facility.

This Provider: 157
Kingsport Average: 117
Sullivan County Average: 109
Tennessee Average: 101
United States Average: 90

Located in a Hospital

Indicates whether the facility is located within a hospital.

This Provider: No
Kingsport: 1 (20.00%)
Sullivan County: 2 (22.22%)
Tennessee: 24 (7.43%)
United States: 1,271 (8.03%)

Located in a CCRC

Indicates whether the facility is located within a continuing care retirement community.

This Provider: No
Kingsport: 1 (20.00%)
Sullivan County: 1 (11.11%)
Tennessee: 19 (5.88%)
United States: 1,255 (7.93%)

Recent Surveys

08/29/2007 - Health Survey
08/27/2007 - Fire Safety Survey
07/27/2006 - Health Survey
07/25/2006 - Fire Safety Survey
08/11/2005 - Health Survey
08/10/2005 - Fire Safety Survey

Discuss Review (3)

Directions

Staff

Top

RN Hours Per Resident

The average number of registered nurse hours per resident per day.

This Provider: 0.47
Kingsport Average: 1.03
Sullivan County Average: 0.87
Tennessee Average: 0.54
United States Average: 0.64

CNA Hours Per Resident

The average number of certified nursing assistant hours per resident per day.

This Provider: 1.74
Kingsport Average: 2.38
Sullivan County Average: 2.08
Tennessee Average: 2.13
United States Average: 2.34

LPNLVN Hours Per Resident

The average number of licensed practical or vocational nurse hours per resident per day.

This Provider: 0.98
Kingsport Average: 0.95
Sullivan County Average: 0.96
Tennessee Average: 0.89
United States Average: 0.79

Licensed Staff Hours Per Resident

The average number of licensed staff hours per resident per day.

This Provider: 1.45
Kingsport Average: 1.99
Sullivan County Average: 1.84
Tennessee Average: 1.43
United States Average: 1.43

Quality Measures

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Long-Stay Residents Given Influenza Vaccination

The percentage of long-stay residents given influenza vaccination during the flu season.

This Provider: 70.00%
Kingsport: 88.75%
Sullivan County: 89.29%
Tennessee: 86.44%
United States: 86.01%

Long-Stay Residents Whose Need for Help With Daily Activities Has Increased

The percentage of long-stay residents whose need for help with daily activities has increased.

This Provider: 15.00%
Kingsport: 13.00%
Sullivan County: 12.50%
Tennessee: 15.42%
United States: 16.08%

High-Risk Long-Stay Residents Who Have Pressure Sores

The percentage of high-risk long-stay residents who have pressure sores.

This Provider: 15.00%
Kingsport: 13.33%
Sullivan County: 15.17%
Tennessee: 13.27%
United States: 12.83%

Long-Stay Residents Who Were Physically Restrained

The percentage of long-stay residents who were physically restrained.

This Provider: 26.00%
Kingsport: 13.50%
Sullivan County: 10.00%
Tennessee: 7.62%
United States: 5.63%

Low-Risk Long-Stay Residents Who Lose Control of Their Bowels

The percentage of low-risk long-stay residents who lose control of their bowels or bladder.

This Provider: 46.00%
Kingsport: 48.00%
Sullivan County: 46.86%
Tennessee: 48.24%
United States: 48.78%

Long-Stay Residents Who Spend Most of Their Time in Bed

The percentage of long-stay residents who spend most of their time in bed or in a chair.

This Provider: 10.00%
Kingsport: 4.75%
Sullivan County: 3.57%
Tennessee: 8.31%
United States: 4.39%

Long-Stay Residents With a Urinary Tract Infection

The percentage of long-stay residents with a urinary tract infection.

This Provider: 22.00%
Kingsport: 12.50%
Sullivan County: 12.57%
Tennessee: 10.53%
United States: 8.83%

Short-Stay Residents Given Influenza Vaccination

The percentage of short-stay residents given influenza vaccination during the flu season.

This Provider: 16.00%
Kingsport: 70.50%
Sullivan County: 72.29%
Tennessee: 69.67%
United States: 72.85%

Short-Stay Residents With Delirium

The percentage of short-stay residents with delirium.

This Provider: 1.00%
Kingsport: 0.80%
Sullivan County: 2.75%
Tennessee: 1.83%
United States: 2.12%

Short-Stay Residents With Pressure Sores

The percentage of short-stay residents with pressure sores.

This Provider: 32.00%
Kingsport: 20.40%
Sullivan County: 20.38%
Tennessee: 18.61%
United States: 17.46%

Long-Stay Residents Given Pneumococcal Vaccination

The percentage of long-stay residents who were assessed and given pneumococcal vaccination.

This Provider: 58.00%
Kingsport: 77.00%
Sullivan County: 69.43%
Tennessee: 77.48%
United States: 79.81%

Long-Stay Residents Who Have Moderate to Severe Pain

The percentage of long-stay residents who have moderate to severe pain.

This Provider: 5.00%
Kingsport: 3.33%
Sullivan County: 3.67%
Tennessee: 4.73%
United States: 4.53%

Low-Risk Long-Stay Residents Who Have Pressure Sores

The percentage of low-risk long-stay residents who have pressure sores.

This Provider: 0.00%
Kingsport: 1.33%
Sullivan County: 2.33%
Tennessee: 2.03%
United States: 2.33%

Long-Stay Residents Who are More Depressed or Anxious

The percentage of long-stay residents who are more depressed or anxious.

This Provider: 21.00%
Kingsport: 17.00%
Sullivan County: 11.67%
Tennessee: 11.89%
United States: 14.45%

Long-Stay Residents Who Have Catheter Inserted and Left

The percentage of long-stay residents who have/had a catheter inserted and left in their bladder.

This Provider: 13.00%
Kingsport: 7.00%
Sullivan County: 8.00%
Tennessee: 6.07%
United States: 5.89%

Long-Stay Residents Whose Ability to Move Around Their Room Got Worse

The percentage of long-stay residents whose ability to move about in and around their room got worse.

This Provider: 12.00%
Kingsport: 10.67%
Sullivan County: 9.50%
Tennessee: 12.45%
United States: 13.04%

Long-Stay Residents Who Lose Too Much Weight

The percentage of long-stay residents who lose too much weight.

This Provider: 17.00%
Kingsport: 17.00%
Sullivan County: 15.57%
Tennessee: 10.86%
United States: 9.09%

Short-Stay Residents Given Pneumococcal Vaccination

The percentage of short-stay residents who were assessed and given pneumococcal vaccination.

This Provider: 33.00%
Kingsport: 79.40%
Sullivan County: 70.63%
Tennessee: 69.69%
United States: 73.02%

Short-Stay Residents Who Had Moderate to Severe Pain

The percentage of short-stay residents who had moderate to severe pain.

This Provider: 21.00%
Kingsport: 21.00%
Sullivan County: 24.13%
Tennessee: 18.53%
United States: 20.65%

Treatment Figures

Top

Non-Swing Bed Patients

The number of non-swing bed patients treated by this provider that were covered by Medicare Part A in 2006. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider: 170
Kingsport Average: 159
Sullivan County Average: 199
Tennessee Average: 152
United States Average: 133

Non-Swing Bed Patient Discharges

The number of non-swing bed patient discharges made by this provider that were covered by Medicare Part A in 2006. A discharge is defined as a formal release from a hospital or skilled nursing facility. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider: 191
Kingsport Average: 158
Sullivan County Average: 200
Tennessee Average: 158
United States Average: 124

Non-Swing Bed Utilization Days

The number of days of non-swing bed care that are chargeable to Medicare Part A facility utilization by this provider in 2006. This measure includes full days, coinsurance days, and lifetime reserve days. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider: 6,917
Kingsport Average: 5,485
Sullivan County Average: 5,987
Tennessee Average: 5,991
United States Average: 4,470

Outpatients

The number of outpatients treated by this provider that were covered by Medicare Part B in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.

Note:

These figures may include data from other departments at this facility.

This Provider: 145
Kingsport Average: 2,269
Sullivan County Average: 1,649
Tennessee Average: 238
United States Average: 301

Financials

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Medicare Non-Swing Bed Payments

The total non-swing bed associated Medicare Part A payments made to this provider in 2006. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider: $1,572,873
Kingsport Average: $1,232,259
Sullivan County Average: $1,338,177
Tennessee Average: $1,536,542
United States Average: $1,318,701

Medicare Payments Per Non-Swing Bed Utilization Day

The average Medicare payments made to this provider per Medicare Part A covered non-swing bed utilization day in 2006. This measure includes full days, coinsurance days, and lifetime reserve days. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider: $227
Kingsport Average: $225
Sullivan County Average: $223
Tennessee Average: $256
United States Average: $295

Medicare Outpatient Payments

The total outpatient associated Medicare Part B payments made to this provider in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.

Note:

These figures may include data from other departments at this facility.

This Provider: $159,228
Kingsport Average: $858,499
Sullivan County Average: $658,033
Tennessee Average: $199,404
United States Average: $266,523

Medicare Payments Per Non-Swing Bed Patient

The average Medicare payments made to this provider per Medicare Part A covered non-swing bed patient in 2006. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider: $9,252
Kingsport Average: $7,750
Sullivan County Average: $6,741
Tennessee Average: $10,098
United States Average: $9,943

Medicare Payments Per Non-Swing Bed Patient Discharge

The average Medicare payments made to this provider per Medicare Part A covered non-swing bed patient discharge in 2006. A discharge is defined as a formal release from a hospital or skilled nursing facility. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider: $8,235
Kingsport Average: $7,789
Sullivan County Average: $6,708
Tennessee Average: $9,748
United States Average: $10,652

Medicare Payments Per Outpatient

The average Medicare payments made to this provider per Medicare Part B covered outpatient in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.

Note:

These figures may include data from other departments at this facility.

This Provider: $1,098
Kingsport Average: $378
Sullivan County Average: $399
Tennessee Average: $838
United States Average: $885

Deficiencies

Top

08/29/2007 - Quality Care

Type:: Health
Category:: Quality Care
Issue:: Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Actual harm
Date Found:: 08/29/2007
Date Fixed:: 10/01/2007

08/29/2007 - Quality Care

Type:: Health
Category:: Quality Care
Issue:: Give professional services that meet a professional standard of quality.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 08/29/2007
Date Fixed:: 10/01/2007

08/29/2007 - Resident Assessment

Type:: Health
Category:: Resident Assessment
Issue:: 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 08/29/2007
Date Fixed:: 10/01/2007

08/29/2007 - Pharmacy Service

Type:: Health
Category:: Pharmacy Service
Issue:: Make sure that residents are safe from serious medication errors.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 08/29/2007
Date Fixed:: 10/01/2007

08/29/2007 - Pharmacy Service

Type:: Health
Category:: Pharmacy Service
Issue:: Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 08/29/2007
Date Fixed:: 10/01/2007

08/29/2007 - Pharmacy Service

Type:: Health
Category:: Pharmacy Service
Issue:: Properly mark drugs and other similar products.
Found Via:: Survey
Scope:: Widespread
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 08/29/2007
Date Fixed:: 10/01/2007

08/29/2007 - Environmental

Type:: Health
Category:: Environmental
Issue:: Make sure that the nursing home area is free of dangers that cause accidents.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 08/29/2007
Date Fixed:: 10/01/2007

08/29/2007 - Resident Rights

Type:: Health
Category:: Resident Rights
Issue:: Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discharged.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Actual harm
Date Found:: 08/29/2007
Date Fixed:: 10/01/2007

08/27/2007 - Building Service Equipment

Type:: Fire Safety
Category:: Building Service Equipment
Issue:: heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Found Via:: Survey
Scope:: Widespread
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 08/27/2007
Date Fixed:: 10/01/2007

08/27/2007 - Automatic Sprinkler Systems

Type:: Fire Safety
Category:: Automatic Sprinkler Systems
Issue:: automatic sprinkler systems that have been maintained in working order.
Found Via:: Survey
Scope:: Pattern
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 08/27/2007
Date Fixed:: 10/01/2007

08/27/2007 - Smoke Compartmentation and Control

Type:: Fire Safety
Category:: Smoke Compartmentation and Control
Issue:: walls or barriers that prevent smoke from passing through and would resist fire for at least one hour.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 08/27/2007
Date Fixed:: 10/01/2007

08/27/2007 - Electrical

Type:: Fire Safety
Category:: Electrical
Issue:: properly installed electrical wiring and equipment.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 08/27/2007
Date Fixed:: 10/01/2007

06/20/2007 - Environmental

Type:: Health
Category:: Environmental
Issue:: Make sure that the nursing home area is free of dangers that cause accidents.
Found Via:: Complaint
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 06/20/2007
Date Fixed:: 06/25/2007

06/20/2007 - Quality Care

Type:: Health
Category:: Quality Care
Issue:: Provide social services for related medical problems to help each resident achieve the highest possible quality of life.
Found Via:: Complaint
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 06/20/2007
Date Fixed:: 06/25/2007

06/20/2007 - Administration

Type:: Health
Category:: Administration
Issue:: Keep accurate and appropriate medical records.
Found Via:: Complaint
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 06/20/2007
Date Fixed:: 06/25/2007

06/20/2007 - Quality Care

Type:: Health
Category:: Quality Care
Issue:: Give the right treatment and services to residents who have mental or social problems adjusting.
Found Via:: Complaint
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 06/20/2007
Date Fixed:: 06/25/2007

05/29/2007 - Quality Care

Type:: Health
Category:: Quality Care
Issue:: Give the right treatment and services to residents who have mental or social problems adjusting.
Found Via:: Complaint
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 05/29/2007
Date Fixed:: 06/15/2007

05/29/2007 - Resident Rights

Type:: Health
Category:: Resident Rights
Issue:: Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discharged.
Found Via:: Complaint
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 05/29/2007
Date Fixed:: 06/15/2007

05/29/2007 - Mistreatment

Type:: Health
Category:: Mistreatment
Issue:: Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property.
Found Via:: Complaint
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 05/29/2007
Date Fixed:: 06/15/2007

05/21/2007 - Mistreatment

Type:: Health
Category:: Mistreatment
Issue:: Protect each resident from all abuse, physical punishment, and being separated from others.
Found Via:: Complaint
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 05/21/2007
Date Fixed:: 06/03/2007

01/11/2007 - Mistreatment

Type:: Health
Category:: Mistreatment
Issue:: Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property.
Found Via:: Complaint
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 01/11/2007
Date Fixed:: 01/29/2007

11/03/2006 - Resident Rights

Type:: Health
Category:: Resident Rights
Issue:: Let the resident refuse treatment or refuse to take part in an experiment.
Found Via:: Complaint
Scope:: Isolated
Level of Harm:: Actual harm
Date Found:: 11/03/2006
Date Fixed:: 12/18/2006

11/03/2006 - Mistreatment

Type:: Health
Category:: Mistreatment
Issue:: Protect residents from mistreatment, neglect, and/or theft of personal property.
Found Via:: Complaint
Scope:: Isolated
Level of Harm:: Actual harm
Date Found:: 11/03/2006
Date Fixed:: 12/18/2006

11/03/2006 - Mistreatment

Type:: Health
Category:: Mistreatment
Issue:: Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property.
Found Via:: Complaint
Scope:: Isolated
Level of Harm:: Actual harm
Date Found:: 11/03/2006
Date Fixed:: 12/18/2006

07/27/2006 - Environmental

Type:: Health
Category:: Environmental
Issue:: Make sure that the nursing home area is free of dangers that cause accidents.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 07/27/2006
Date Fixed:: 09/10/2006

07/27/2006 - Resident Rights

Type:: Health
Category:: Resident Rights
Issue:: Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discharged.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 07/27/2006
Date Fixed:: 09/10/2006

07/27/2006 - Resident Rights

Type:: Health
Category:: Resident Rights
Issue:: Let residents give themselves their drugs if they are able.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 07/27/2006
Date Fixed:: 09/10/2006

07/27/2006 - Resident Assessment

Type:: Health
Category:: Resident Assessment
Issue:: Make a complete assessment that covers all questions for areas that are listed in official regulations.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 07/27/2006
Date Fixed:: 09/10/2006

07/25/2006 - Furnishings and Decorations

Type:: Fire Safety
Category:: Furnishings and Decorations
Issue:: properly sized and located linen or trash receptacles.
Found Via:: Survey
Scope:: Pattern
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 07/25/2006
Date Fixed:: 09/10/2006

07/25/2006 - Corridor Walls and Doors

Type:: Fire Safety
Category:: Corridor Walls and Doors
Issue:: corridor and hallway doors that block smoke.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 07/25/2006
Date Fixed:: 09/10/2006

07/25/2006 - Vertical Openings

Type:: Fire Safety
Category:: Vertical Openings
Issue:: exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detectors.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 07/25/2006
Date Fixed:: 09/10/2006

07/25/2006 - Hazardous Area

Type:: Fire Safety
Category:: Hazardous Area
Issue:: construction that can resist fire for one hour or an approved fire extinguishing system.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 07/25/2006
Date Fixed:: 09/10/2006

07/07/2006 - Quality Care

Type:: Health
Category:: Quality Care
Issue:: Give each resident care and services to get or keep the highest quality of life possible.
Found Via:: Complaint
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 07/07/2006
Date Fixed:: 08/07/2006

04/21/2006 - Administration

Type:: Health
Category:: Administration
Issue:: Give or get lab tests to meet the needs of residents.
Found Via:: Complaint
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 04/21/2006
Date Fixed:: 05/15/2006

11/18/2005 - Nutrition and Dietary

Type:: Health
Category:: Nutrition and Dietary
Issue:: Prepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
Found Via:: Complaint
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 11/18/2005
Date Fixed:: 11/18/2005

08/11/2005 - Environmental

Type:: Health
Category:: Environmental
Issue:: Move, clean and store sheets, towels and other linens in a way that prevents the spread of infection.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 08/11/2005
Date Fixed:: 09/25/2005

08/11/2005 - Nutrition and Dietary

Type:: Health
Category:: Nutrition and Dietary
Issue:: Store, cook, and give out food in a safe and clean way.
Found Via:: Survey
Scope:: Widespread
Level of Harm:: Potential for minimal harm
Date Found:: 08/11/2005
Date Fixed:: 09/25/2005

08/11/2005 - Quality Care

Type:: Health
Category:: Quality Care
Issue:: Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 08/11/2005
Date Fixed:: 09/25/2005

08/11/2005 - Resident Assessment

Type:: Health
Category:: Resident Assessment
Issue:: Make a complete assessment that covers all questions for areas that are listed in official regulations.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 08/11/2005
Date Fixed:: 09/25/2005

08/11/2005 - Pharmacy Service

Type:: Health
Category:: Pharmacy Service
Issue:: Properly mark drugs and other similar products.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 08/11/2005
Date Fixed:: 09/25/2005

08/11/2005 - Environmental

Type:: Health
Category:: Environmental
Issue:: Make sure that the nursing home area is free of dangers that cause accidents.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 08/11/2005
Date Fixed:: 09/25/2005

08/11/2005 - Environmental

Type:: Health
Category:: Environmental
Issue:: Make sure that staff members wash their hands when needed.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 08/11/2005
Date Fixed:: 09/25/2005

08/11/2005 - Environmental

Type:: Health
Category:: Environmental
Issue:: Have a program to keep infection from spreading.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 08/11/2005
Date Fixed:: 09/25/2005

08/10/2005 - Vertical Openings

Type:: Fire Safety
Category:: Vertical Openings
Issue:: exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detectors.
Found Via:: Survey
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 08/10/2005
Date Fixed:: 09/25/2005

05/24/2005 - Resident Assessment

Type:: Health
Category:: Resident Assessment
Issue:: 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan.
Found Via:: Complaint
Scope:: Isolated
Level of Harm:: Minimal harm or potential for actual harm
Date Found:: 05/24/2005
Date Fixed:: 06/06/2005

Reviews and Ratings

(Details have not been substantiated)

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A Review by Anonymous

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Insurance:: United Healthcare
Details:: This is the most neglectful facility. Patient care is lacking to say the least. Patients are made to sit for hours when they need to go to the bathroom and at night when they need to go to bed. My mothers clothing was not changed as she was put to bed in the same clothes she wore that day rather than her bed cloth which she was in again the next day. Call lights go unaddressed and often ignored especially on the weekends. I had to call my sister and have her come and assist me with helping her to bed and to the bathroom as the nurses refused to help her. I suggest you keep looking for another facility unless you plan on staying with your loved one day and night as I have had too with my mother.
Member:: Anonymous
Date:: Saturday, August 17, 2019 7:17 PM MST

A Review by Anonymous

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Insurance:: Medicare
Details:: dont change clothing as needed gives diferent meds than perscribed dont feed well he needs someone to feed this person dont call famaly when needed
Member:: Anonymous
Date:: Sunday, June 07, 2009 8:56 AM MST

A Review by Anonymous

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Insurance:: None
Details:: The nursing staff is very goodbut the billing staff is terrible. Be sure to keep records and know befor hand what pay and does not pay. Billing cost me hundreds and maybe thousands of dollars. They billed the wrong companys. I was even billed by a a Knoxville agency for my mother being in a knoxville nursing home when she was in Wexford House in Kingsport. She never was in a Knoxville Home affilliated with Wexford House. I do not recommend their care unless you want to keep up with the daily pricing on all care.
Member:: Anonymous
Date:: Friday, March 13, 2009 1:56 PM MST

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Last Modified

Monday, July 21, 2008 2:46 PM MST

Indicates the latest change to the core data for this provider. It does not reflect changes from user input, such as reviews and discussions.

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Nearby Nursing Homes

Indian Path Medical Center..
Located 0.62 miles away in Kingsport at 2000 Brookside Drive.
Sunbridge Care Hillside
Located 1.59 miles away in Kingsport at 3641 Memorial Boulevard.
Brookhaven Manor
Located 1.97 miles away in Kingsport at 2035 Stonebrook Place.
Brian Center Health & Rehab Scott..
Located 5.43 miles away in Weber City at 105 Clonce Street.
Asbury Place at Kingsport
Located 6.08 miles away in Kingsport at 100 Netherland Lane.

Note: There are a total of 20 homes within 25 miles of this provider.

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Kingsport at a Glance

Kingsport has a total population of 44,905, of which 9,740 are children under the age of 18 and 9,117 are seniors 65 and older. The median age is 41.9.

Total Population:: 44,905
Median Age:: 41.9
Males:: 20,507 (45.7%)
Female:: 24,398 (54.3%)
Children (0-17):: 9,740 (21.7%)
Adults (18-64):: 26,048 (58.0%)
Seniors (65+):: 9,117 (20.3%)
Age Breakdown:
Married:: 20,409 (45.4%)
Divorced:: 5,361 (11.9%)
Marriage Breakdown:
Hispanic Ethnicity:: 471 (1.05%)
White:: 41,906 (93.32%)
African American:: 1,897 (4.22%)
Asian:: 356 (0.79%)
Pacific Islander:: 10 (0.02%)
Indian:: 106 (0.24%)
Other:: 153 (0.34%)
Two or More:: 477 (1.06%)
Racial Breakdown:

Health

The average number of disabilities per resident is 0.47, which does not include institutionalized individuals.

Disabilities:: 0.47 (Per Capita)
Dialysis Centers:: 2
Doctors:: 859
Home Agencies:: 1
Hospitals:: 2
Nursing Homes:: 5
Medical Suppliers:: 48
Rehab Centers:: 2

Wealth

The median family income is $40,183 while the median household income is $30,524. Roughly 16.52% of the population live in poverty.

Family Income:: $40,183
Household Income:: $30,524
In Poverty:: 16.52%

Nearby Doctors

Note: These physicians are not associated with this provider. However, an office is nearby.

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