Friendship Health & Rehab Center

Detailed report on the nursing home located in Roanoke, Virginia (VA).

Friendship Health & Rehab Center is a large, non-profit, nursing home with 373 beds based at 327 Hershberger Road Northwest in Roanoke, VA. The facility has 348 residents indicating 93% of its beds are occupied, which is about average within this state. The provider participates in the medicare & medicaid programs and provides resident & family counseling services. The home is not located in a hospital or continuing care retirement community and is fully sprinklered. A total of 872 Medicare patients were given 23,737 days of non-swing bed care and services in 2006, and the provider was reimbursed $5,948,509 by Medicare. 836 Medicare patients were given outpatient care and services by this provider in 2006. The provider was reimbursed $322,999 by Medicare for these services.

On a state level, the number of registered nurse hours per resident per day is much lower than average. Certified nursing assistant hours per resident per day is average. The number of licensed practical or vocational nurse hours per resident per day is average. Licensed staff hours per resident per day is lower than average.

When compared to other nursing homes in the state, it is more likely for high-risk long-stay residents to have pressure sores, long-stay residents to spend most of their time in bed, long-stay residents to have their ability to move around their room get worse, and short-stay residents to have moderate to severe pain at Friendship Health & Rehab Center.

When compared to other nursing homes in the state, it is less likely for long-stay residents to be given a influenza vaccination, long-stay residents to have moderate to severe pain, low-risk long-stay residents to have pressure sores, long-stay residents to be physically restrained, long-stay residents to be more depressed or anxious, long-stay residents to have catheter inserted and left, short-stay residents to be given a influenza vaccination, short-stay residents to be given a pneumococcal vaccination, short-stay residents to have delirium, and short-stay residents to have pressure sores.

Overall Rating

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Rated 1.00 out of 5 from 2 User Reviews
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Quality of Care Rating

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Rated 1.00 out of 5 on this user rated measure.

Staff Rating

Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Rated 1.00 out of 5 on this user rated measure.

Facility Rating

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Rated 2.00 out of 5 on this user rated measure.

Promptness Rating

Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Rated 1.00 out of 5 on this user rated measure.

Ownership Type

Non-Profit - Corporation

Multiple Ownership

No

Address

327 Hershberger Road Northwest
Roanoke, VA 24012

Phone Number

(540) 265-2123

Geographic Coordinates

37.322048, -79.944071
* The accuracy of these coordinates is at a address level.

Programs Accepted

Medicare & Medicaid

Counseling Available

Resident & Family

Sprinkler System

The amount of the facility that is sprinklered. All fire code regulations at different locations must be met.

Fully Sprinklered
Better than National Rate Better than National Rate Better than National Rate Better than National Rate Better than National Rate Better than National Rate Better than National Rate Better than National Rate Better than National Rate Better than National Rate

Beds

The total number of beds the facility operates. Each resident is assigned to a single bed.

This Provider This Provider
373
Roanoke Average
139
Roanoke City Average
143
Virginia Average
112
United States Average
106

Beds Occupied

The percentage of total beds that are occupied by residents.

This Provider This Provider
93.00%
Roanoke
92.67%
Roanoke City
92.70%
Virginia
89.93%
United States
84.18%

Residents

The total number of residents residing at the facility.

This Provider This Provider
348
Roanoke Average
130
Roanoke City Average
134
Virginia Average
102
United States Average
90

Located in a Hospital

Status

Indicates whether the facility is located within a hospital.

This Provider This Provider
No
Roanoke
0 (0.00%)
Roanoke City
0 (0.00%)
Virginia
20 (7.19%)
United States
1,271 (8.03%)

Located in a CCRC

Status

Indicates whether the facility is located within a continuing care retirement community.

This Provider This Provider
No
Roanoke
1 (11.11%)
Roanoke City
1 (10.00%)
Virginia
33 (11.87%)
United States
1,255 (7.93%)

Recent Surveys

  • 09/27/2007 - Fire Safety Survey
  • 09/13/2007 - Health Survey
  • 08/28/2006 - Fire Safety Survey
  • 08/17/2006 - Health Survey
  • 07/22/2005 - Fire Safety Survey
  • 07/21/2005 - Health Survey

Staff

Charts

RN Hours Per Resident

The average number of registered nurse hours per resident per day.

This Provider
0.31
Roanoke Average
0.38
Roanoke City Average
0.41
Virginia Average
0.58
United States Average
0.64

CNA Hours Per Resident

The average number of certified nursing assistant hours per resident per day.

This Provider This Provider
2.10
Roanoke Average
2.20
Roanoke City Average
2.18
Virginia Average
2.17
United States Average
2.34

LPNLVN Hours Per Resident

The average number of licensed practical or vocational nurse hours per resident per day.

This Provider This Provider
0.93
Roanoke Average
0.84
Roanoke City Average
0.84
Virginia Average
1.00
United States Average
0.79

Licensed Staff Hours Per Resident

The average number of licensed staff hours per resident per day.

This Provider This Provider
1.24
Roanoke Average
1.22
Roanoke City Average
1.24
Virginia Average
1.58
United States Average
1.43

Quality Measures

Charts

Long-Stay Residents Given Influenza Vaccination

The percentage of long-stay residents given influenza vaccination during the flu season.

This Provider This Provider
64.00%
Roanoke
78.33%
Roanoke City
77.90%
Virginia
84.14%
United States
86.01%

Long-Stay Residents Whose Need for Help With Daily Activities Has Increased

The percentage of long-stay residents whose need for help with daily activities has increased.

This Provider This Provider
19.00%
Roanoke
20.89%
Roanoke City
21.90%
Virginia
19.76%
United States
16.08%

High-Risk Long-Stay Residents Who Have Pressure Sores

The percentage of high-risk long-stay residents who have pressure sores.

This Provider This Provider
27.00%
Roanoke
16.25%
Roanoke City
16.00%
Virginia
14.97%
United States
12.83%

Long-Stay Residents Who Were Physically Restrained

The percentage of long-stay residents who were physically restrained.

This Provider This Provider
0.00%
Roanoke
1.78%
Roanoke City
1.70%
Virginia
2.87%
United States
5.63%

Low-Risk Long-Stay Residents Who Lose Control of Their Bowels

The percentage of low-risk long-stay residents who lose control of their bowels or bladder.

This Provider This Provider
65.00%
Roanoke
56.00%
Roanoke City
55.70%
Virginia
56.95%
United States
48.78%

Long-Stay Residents Who Spend Most of Their Time in Bed

The percentage of long-stay residents who spend most of their time in bed or in a chair.

This Provider This Provider
13.00%
Roanoke
4.78%
Roanoke City
6.30%
Virginia
6.04%
United States
4.39%

Long-Stay Residents With a Urinary Tract Infection

The percentage of long-stay residents with a urinary tract infection.

This Provider This Provider
10.00%
Roanoke
14.89%
Roanoke City
14.50%
Virginia
11.34%
United States
8.83%

Short-Stay Residents Given Influenza Vaccination

The percentage of short-stay residents given influenza vaccination during the flu season.

This Provider This Provider
38.00%
Roanoke
56.56%
Roanoke City
55.90%
Virginia
64.30%
United States
72.85%

Short-Stay Residents With Delirium

The percentage of short-stay residents with delirium.

This Provider This Provider
0.00%
Roanoke
1.67%
Roanoke City
1.80%
Virginia
2.42%
United States
2.12%

Short-Stay Residents With Pressure Sores

The percentage of short-stay residents with pressure sores.

This Provider This Provider
14.00%
Roanoke
16.38%
Roanoke City
16.33%
Virginia
17.95%
United States
17.46%

Long-Stay Residents Given Pneumococcal Vaccination

The percentage of long-stay residents who were assessed and given pneumococcal vaccination.

This Provider This Provider
72.00%
Roanoke
70.78%
Roanoke City
66.60%
Virginia
71.22%
United States
79.81%

Long-Stay Residents Who Have Moderate to Severe Pain

The percentage of long-stay residents who have moderate to severe pain.

This Provider This Provider
2.00%
Roanoke
3.56%
Roanoke City
3.60%
Virginia
3.66%
United States
4.53%

Low-Risk Long-Stay Residents Who Have Pressure Sores

The percentage of low-risk long-stay residents who have pressure sores.

This Provider This Provider
2.00%
Roanoke
1.75%
Roanoke City
2.00%
Virginia
2.93%
United States
2.33%

Long-Stay Residents Who are More Depressed or Anxious

The percentage of long-stay residents who are more depressed or anxious.

This Provider This Provider
14.00%
Roanoke
17.67%
Roanoke City
18.00%
Virginia
17.84%
United States
14.45%

Long-Stay Residents Who Have Catheter Inserted and Left

The percentage of long-stay residents who have/had a catheter inserted and left in their bladder.

This Provider This Provider
3.00%
Roanoke
4.22%
Roanoke City
4.10%
Virginia
5.06%
United States
5.89%

Long-Stay Residents Whose Ability to Move Around Their Room Got Worse

The percentage of long-stay residents whose ability to move about in and around their room got worse.

This Provider This Provider
21.00%
Roanoke
17.75%
Roanoke City
18.67%
Virginia
16.00%
United States
13.04%

Long-Stay Residents Who Lose Too Much Weight

The percentage of long-stay residents who lose too much weight.

This Provider This Provider
12.00%
Roanoke
10.56%
Roanoke City
10.50%
Virginia
11.05%
United States
9.09%

Short-Stay Residents Given Pneumococcal Vaccination

The percentage of short-stay residents who were assessed and given pneumococcal vaccination.

This Provider This Provider
42.00%
Roanoke
53.78%
Roanoke City
50.90%
Virginia
61.85%
United States
73.02%

Short-Stay Residents Who Had Moderate to Severe Pain

The percentage of short-stay residents who had moderate to severe pain.

This Provider This Provider
26.00%
Roanoke
15.11%
Roanoke City
15.00%
Virginia
18.09%
United States
20.65%

Treatment Figures

Charts

Non-Swing Bed Patients

The number of non-swing bed patients treated by this provider that were covered by Medicare Part A in 2006. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
872
Roanoke Average
253
Roanoke City Average
258
Virginia Average
188
United States Average
133

Non-Swing Bed Patient Discharges

The number of non-swing bed patient discharges made by this provider that were covered by Medicare Part A in 2006. A discharge is defined as a formal release from a hospital or skilled nursing facility. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
829
Roanoke Average
230
Roanoke City Average
231
Virginia Average
173
United States Average
124

Non-Swing Bed Utilization Days

The number of days of non-swing bed care that are chargeable to Medicare Part A facility utilization by this provider in 2006. This measure includes full days, coinsurance days, and lifetime reserve days. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
23,737
Roanoke Average
8,569
Roanoke City Average
8,832
Virginia Average
6,439
United States Average
4,470

Outpatients

The number of outpatients treated by this provider that were covered by Medicare Part B in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.

Note:

These figures may include data from other departments at this facility.

This Provider This Provider
836
Roanoke Average
246
Roanoke City Average
246
Virginia Average
356
United States Average
301

Financials

Charts

Medicare Non-Swing Bed Payments

The total non-swing bed associated Medicare Part A payments made to this provider in 2006. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
$5,948,509
Roanoke Average
$2,250,910
Roanoke City Average
$2,343,215
Virginia Average
$1,792,423
United States Average
$1,318,701

Medicare Payments Per Non-Swing Bed Utilization Day

The average Medicare payments made to this provider per Medicare Part A covered non-swing bed utilization day in 2006. This measure includes full days, coinsurance days, and lifetime reserve days. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
$251
Roanoke Average
$263
Roanoke City Average
$265
Virginia Average
$278
United States Average
$295

Medicare Outpatient Payments

The total outpatient associated Medicare Part B payments made to this provider in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.

Note:

These figures may include data from other departments at this facility.

This Provider This Provider
$322,999
Roanoke Average
$233,714
Roanoke City Average
$233,714
Virginia Average
$288,132
United States Average
$266,523

Medicare Payments Per Non-Swing Bed Patient

The average Medicare payments made to this provider per Medicare Part A covered non-swing bed patient in 2006. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
$6,822
Roanoke Average
$8,905
Roanoke City Average
$9,079
Virginia Average
$9,536
United States Average
$9,943

Medicare Payments Per Non-Swing Bed Patient Discharge

The average Medicare payments made to this provider per Medicare Part A covered non-swing bed patient discharge in 2006. A discharge is defined as a formal release from a hospital or skilled nursing facility. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
$7,176
Roanoke Average
$9,806
Roanoke City Average
$10,126
Virginia Average
$10,364
United States Average
$10,652

Medicare Payments Per Outpatient

The average Medicare payments made to this provider per Medicare Part B covered outpatient in 2006. An outpatient is defined as a patient treated in under 24 hours at a qualifying medical facility.

Note:

These figures may include data from other departments at this facility.

This Provider This Provider
$386
Roanoke Average
$951
Roanoke City Average
$951
Virginia Average
$810
United States Average
$885

Deficiencies

09/27/2007 - Building Service Equipment

09/27/2007 - Building Service Equipment
Type:
Fire Safety
Category:
Building Service Equipment
Issue:
restrictions on the use of portable space heaters.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
09/27/2007
Date Fixed:
11/01/2007

09/27/2007 - Corridor Walls and Doors

09/27/2007 - Corridor Walls and Doors
Type:
Fire Safety
Category:
Corridor Walls and Doors
Issue:
corridors that are separated from common areas by walls constructed to limit the passage of smoke.
Found Via:
Survey
Scope:
Widespread
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
09/27/2007
Date Fixed:
10/31/2007

09/27/2007 - Automatic Sprinkler Systems

09/27/2007 - Automatic Sprinkler Systems
Type:
Fire Safety
Category:
Automatic Sprinkler Systems
Issue:
portable fire extinguishers.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
09/27/2007
Date Fixed:
09/27/2007

09/27/2007 - Automatic Sprinkler Systems

09/27/2007 - Automatic Sprinkler Systems
Type:
Fire Safety
Category:
Automatic Sprinkler Systems
Issue:
automatic sprinkler systems that have been maintained in working order.
Found Via:
Survey
Scope:
Widespread
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
09/27/2007
Date Fixed:
11/11/2007

09/27/2007 - Automatic Sprinkler Systems

09/27/2007 - Automatic Sprinkler Systems
Type:
Fire Safety
Category:
Automatic Sprinkler Systems
Issue:
an approved automatic sprinkler system connected to the fire alarm system.
Found Via:
Survey
Scope:
Widespread
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
09/27/2007
Date Fixed:
11/11/2007

09/27/2007 - Exits and Egress

09/27/2007 - Exits and Egress
Type:
Fire Safety
Category:
Exits and Egress
Issue:
rooms that can be unlocked from inside without a key.
Found Via:
Survey
Scope:
Widespread
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
09/27/2007
Date Fixed:
10/26/2007

09/27/2007 - Exits and Egress

09/27/2007 - Exits and Egress
Type:
Fire Safety
Category:
Exits and Egress
Issue:
exits that are accessible at all times.
Found Via:
Survey
Scope:
Widespread
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
09/27/2007
Date Fixed:
10/26/2007

09/27/2007 - Vertical Openings

09/27/2007 - Vertical Openings
Type:
Fire Safety
Category:
Vertical Openings
Issue:
protected exits that allow the resident to escape the building.
Found Via:
Survey
Scope:
Widespread
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
09/27/2007
Date Fixed:
10/31/2007

09/27/2007 - Hazardous Area

09/27/2007 - Hazardous Area
Type:
Fire Safety
Category:
Hazardous Area
Issue:
construction that can resist fire for one hour or an approved fire extinguishing system.
Found Via:
Survey
Scope:
Widespread
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
09/27/2007
Date Fixed:
10/31/2007

09/27/2007 - Smoke Compartmentation and Control

09/27/2007 - Smoke Compartmentation and Control
Type:
Fire Safety
Category:
Smoke Compartmentation and Control
Issue:
smoke barrier doors that can resist smoke for at least 20 minutes.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
09/27/2007
Date Fixed:
10/30/2007

09/27/2007 - Smoke Compartmentation and Control

09/27/2007 - Smoke Compartmentation and Control
Type:
Fire Safety
Category:
Smoke Compartmentation and Control
Issue:
walls or barriers that prevent smoke from passing through and would resist fire for at least one hour.
Found Via:
Survey
Scope:
Widespread
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
09/27/2007
Date Fixed:
10/31/2007

09/27/2007 - Vertical Openings

09/27/2007 - Vertical Openings
Type:
Fire Safety
Category:
Vertical Openings
Issue:
exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detectors.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
09/27/2007
Date Fixed:
10/30/2007

09/27/2007 - Illumination and Emergency Power

09/27/2007 - Illumination and Emergency Power
Type:
Fire Safety
Category:
Illumination and Emergency Power
Issue:
properly located and lighted "Exit" signs.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
09/27/2007
Date Fixed:
11/02/2007

09/27/2007 - Electrical

09/27/2007 - Electrical
Type:
Fire Safety
Category:
Electrical
Issue:
properly installed electrical wiring and equipment.
Found Via:
Survey
Scope:
Widespread
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
09/27/2007
Date Fixed:
11/11/2007

09/27/2007 - Miscellaneous

09/27/2007 - Miscellaneous
Type:
Fire Safety
Category:
Miscellaneous
Issue:
fire safety features required by current fire safety codes.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
09/27/2007
Date Fixed:
11/01/2007

09/27/2007 - Smoke Compartmentation and Control

09/27/2007 - Smoke Compartmentation and Control
Type:
Fire Safety
Category:
Smoke Compartmentation and Control
Issue:
proper construction of ducts through walls designed to prevent smoke passage.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
09/27/2007
Date Fixed:
10/16/2007

09/27/2007 - Building Contruction

09/27/2007 - Building Contruction
Type:
Fire Safety
Category:
Building Contruction
Issue:
fire-resistant Interior walls.
Found Via:
Survey
Scope:
Widespread
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
09/27/2007
Date Fixed:
11/11/2007

09/27/2007 - Furnishings and Decorations

09/27/2007 - Furnishings and Decorations
Type:
Fire Safety
Category:
Furnishings and Decorations
Issue:
properly sized and located linen or trash receptacles.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
09/27/2007
Date Fixed:
11/02/2007

09/27/2007 - Building Service Equipment

09/27/2007 - Building Service Equipment
Type:
Fire Safety
Category:
Building Service Equipment
Issue:
properly protected cooking facilities.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
09/27/2007
Date Fixed:
10/30/2007

09/13/2007 - Environmental

09/13/2007 - Environmental
Type:
Health
Category:
Environmental
Issue:
Get rid of garbage properly.
Found Via:
Survey
Scope:
Widespread
Level of Harm:
Potential for minimal harm
Date Found:
09/13/2007
Date Fixed:
10/19/2007

09/13/2007 - Resident Assessment

09/13/2007 - Resident Assessment
Type:
Health
Category:
Resident Assessment
Issue:
Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
09/13/2007
Date Fixed:
10/19/2007

09/13/2007 - Resident Assessment

09/13/2007 - Resident Assessment
Type:
Health
Category:
Resident Assessment
Issue:
1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
09/13/2007
Date Fixed:
10/19/2007

09/13/2007 - Quality Care

09/13/2007 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
09/13/2007
Date Fixed:
10/19/2007

09/13/2007 - Quality Care

09/13/2007 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
09/13/2007
Date Fixed:
10/19/2007

09/13/2007 - Nutrition and Dietary

09/13/2007 - Nutrition and Dietary
Type:
Health
Category:
Nutrition and Dietary
Issue:
Store, cook, and give out food in a safe and clean way.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
09/13/2007
Date Fixed:
10/19/2007

09/13/2007 - Administration

09/13/2007 - Administration
Type:
Health
Category:
Administration
Issue:
Keep accurate and appropriate medical records.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
09/13/2007
Date Fixed:
10/19/2007

09/13/2007 - Quality Care

09/13/2007 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Give professional services that meet a professional standard of quality.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
09/13/2007
Date Fixed:
10/19/2007

09/13/2007 - Quality Care

09/13/2007 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Give each resident care and services to get or keep the highest quality of life possible.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
09/13/2007
Date Fixed:
10/19/2007

09/13/2007 - Mistreatment

09/13/2007 - Mistreatment
Type:
Health
Category:
Mistreatment
Issue:
1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
09/13/2007
Date Fixed:
10/19/2007

09/13/2007 - Environmental

09/13/2007 - Environmental
Type:
Health
Category:
Environmental
Issue:
Provide needed housekeeping and maintenance.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
09/13/2007
Date Fixed:
10/19/2007

07/06/2007 - Administration

07/06/2007 - Administration
Type:
Health
Category:
Administration
Issue:
Keep accurate and appropriate medical records.
Found Via:
Complaint
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
07/06/2007
Date Fixed:
08/20/2007

07/06/2007 - Quality Care

07/06/2007 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Give each resident care and services to get or keep the highest quality of life possible.
Found Via:
Complaint
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
07/06/2007
Date Fixed:
08/20/2007

08/28/2006 - Exits and Egress

08/28/2006 - Exits and Egress
Type:
Fire Safety
Category:
Exits and Egress
Issue:
rooms that can be unlocked from inside without a key.
Found Via:
Survey
Scope:
Widespread
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
08/28/2006
Date Fixed:
09/26/2006

08/28/2006 - Automatic Sprinkler Systems

08/28/2006 - Automatic Sprinkler Systems
Type:
Fire Safety
Category:
Automatic Sprinkler Systems
Issue:
an approved automatic sprinkler system connected to the fire alarm system.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
08/28/2006
Date Fixed:
09/26/2006

08/28/2006 - Corridor Walls and Doors

08/28/2006 - Corridor Walls and Doors
Type:
Fire Safety
Category:
Corridor Walls and Doors
Issue:
corridor and hallway doors that block smoke.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
08/28/2006
Date Fixed:
09/26/2006

08/28/2006 - Hazardous Area

08/28/2006 - Hazardous Area
Type:
Fire Safety
Category:
Hazardous Area
Issue:
construction that can resist fire for one hour or an approved fire extinguishing system.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
08/28/2006
Date Fixed:
09/26/2006

08/28/2006 - Electrical

08/28/2006 - Electrical
Type:
Fire Safety
Category:
Electrical
Issue:
properly installed electrical wiring and equipment.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
08/28/2006
Date Fixed:
09/26/2006

08/28/2006 - Smoke Compartmentation and Control

08/28/2006 - Smoke Compartmentation and Control
Type:
Fire Safety
Category:
Smoke Compartmentation and Control
Issue:
walls or barriers that prevent smoke from passing through and would resist fire for at least one hour.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
08/28/2006
Date Fixed:
09/26/2006

08/17/2006 - Administration

08/17/2006 - Administration
Type:
Health
Category:
Administration
Issue:
post nurse staffing information.
Found Via:
Survey
Scope:
Widespread
Level of Harm:
Potential for minimal harm
Date Found:
08/17/2006
Date Fixed:
09/29/2006

08/17/2006 - Quality Care

08/17/2006 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Provide activities to meet the needs of each resident.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
08/17/2006
Date Fixed:
09/29/2006

08/17/2006 - Resident Assessment

08/17/2006 - Resident Assessment
Type:
Health
Category:
Resident Assessment
Issue:
Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
08/17/2006
Date Fixed:
09/29/2006

08/17/2006 - Resident Assessment

08/17/2006 - Resident Assessment
Type:
Health
Category:
Resident Assessment
Issue:
Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
08/17/2006
Date Fixed:
09/29/2006

08/17/2006 - Resident Assessment

08/17/2006 - Resident Assessment
Type:
Health
Category:
Resident Assessment
Issue:
1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
08/17/2006
Date Fixed:
09/29/2006

08/17/2006 - Quality Care

08/17/2006 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Give professional services that meet a professional standard of quality.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
08/17/2006
Date Fixed:
09/29/2006

08/17/2006 - Quality Care

08/17/2006 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Give each resident care and services to get or keep the highest quality of life possible.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
08/17/2006
Date Fixed:
09/29/2006

08/17/2006 - Quality Care

08/17/2006 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
08/17/2006
Date Fixed:
09/29/2006

08/17/2006 - Environmental

08/17/2006 - Environmental
Type:
Health
Category:
Environmental
Issue:
Make sure that the nursing home area is free of dangers that cause accidents.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
08/17/2006
Date Fixed:
09/29/2006

08/17/2006 - Quality Care

08/17/2006 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
08/17/2006
Date Fixed:
09/29/2006

08/17/2006 - Pharmacy Service

08/17/2006 - Pharmacy Service
Type:
Health
Category:
Pharmacy Service
Issue:
1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
08/17/2006
Date Fixed:
09/29/2006

08/17/2006 - Environmental

08/17/2006 - Environmental
Type:
Health
Category:
Environmental
Issue:
Provide needed housekeeping and maintenance.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Potential for minimal harm
Date Found:
08/17/2006
Date Fixed:
09/29/2006

08/17/2006 - Environmental

08/17/2006 - Environmental
Type:
Health
Category:
Environmental
Issue:
Keep a resident apart from the others if the resident has an infection that can spread.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
08/17/2006
Date Fixed:
09/29/2006

08/17/2006 - Administration

08/17/2006 - Administration
Type:
Health
Category:
Administration
Issue:
Follow all laws and professional standards.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
08/17/2006
Date Fixed:
09/29/2006

08/17/2006 - Administration

08/17/2006 - Administration
Type:
Health
Category:
Administration
Issue:
Keep accurate and appropriate medical records.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
08/17/2006
Date Fixed:
09/29/2006

07/22/2005 - Miscellaneous

07/22/2005 - Miscellaneous
Type:
Fire Safety
Category:
Miscellaneous
Issue:
fire safety features required by current fire safety codes.
Found Via:
Survey
Scope:
Widespread
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
07/22/2005
Date Fixed:
11/08/2005

07/22/2005 - Furnishings and Decorations

07/22/2005 - Furnishings and Decorations
Type:
Fire Safety
Category:
Furnishings and Decorations
Issue:
restrictions on the use of highly flammable materials.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
07/22/2005
Date Fixed:
08/10/2005

07/22/2005 - Automatic Sprinkler Systems

07/22/2005 - Automatic Sprinkler Systems
Type:
Fire Safety
Category:
Automatic Sprinkler Systems
Issue:
automatic sprinkler systems that have been maintained in working order.
Found Via:
Survey
Scope:
Widespread
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
07/22/2005
Date Fixed:
08/05/2005

07/22/2005 - Hazardous Area

07/22/2005 - Hazardous Area
Type:
Fire Safety
Category:
Hazardous Area
Issue:
gift shops separated and protected as hazardous areas.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
07/22/2005
Date Fixed:
08/31/2005

07/22/2005 - Hazardous Area

07/22/2005 - Hazardous Area
Type:
Fire Safety
Category:
Hazardous Area
Issue:
construction that can resist fire for one hour or an approved fire extinguishing system.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
07/22/2005
Date Fixed:
08/31/2005

07/22/2005 - Corridor Walls and Doors

07/22/2005 - Corridor Walls and Doors
Type:
Fire Safety
Category:
Corridor Walls and Doors
Issue:
corridor and hallway doors that block smoke.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
07/22/2005
Date Fixed:
08/08/2005

07/21/2005 - Administration

07/21/2005 - Administration
Type:
Health
Category:
Administration
Issue:
Keep accurate and appropriate medical records.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
07/21/2005
Date Fixed:
09/02/2005

07/21/2005 - Administration

07/21/2005 - Administration
Type:
Health
Category:
Administration
Issue:
Give lab tests only when the attending doctor ordered them.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
07/21/2005
Date Fixed:
09/02/2005

07/21/2005 - Nutrition and Dietary

07/21/2005 - Nutrition and Dietary
Type:
Health
Category:
Nutrition and Dietary
Issue:
1) Provide 3 meals daily at regular times; or 2) serve breakfast within 14 hours after dinner; or 3) offer a snack at bedtime each day.
Found Via:
Survey
Scope:
Widespread
Level of Harm:
Potential for minimal harm
Date Found:
07/21/2005
Date Fixed:
09/02/2005

07/21/2005 - Quality Care

07/21/2005 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
07/21/2005
Date Fixed:
09/02/2005

07/21/2005 - Quality Care

07/21/2005 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Give each resident a special diet to help when there is a nutritional problem.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
07/21/2005
Date Fixed:
09/02/2005

07/21/2005 - Environmental

07/21/2005 - Environmental
Type:
Health
Category:
Environmental
Issue:
Make sure that the nursing home area is free of dangers that cause accidents.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
07/21/2005
Date Fixed:
09/02/2005

07/21/2005 - Quality Care

07/21/2005 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
07/21/2005
Date Fixed:
09/02/2005

07/21/2005 - Quality Care

07/21/2005 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
07/21/2005
Date Fixed:
09/02/2005

07/21/2005 - Quality Care

07/21/2005 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Give each resident care and services to get or keep the highest quality of life possible.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
07/21/2005
Date Fixed:
09/02/2005

07/21/2005 - Quality Care

07/21/2005 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Give professional services that meet a professional standard of quality.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
07/21/2005
Date Fixed:
09/02/2005

07/21/2005 - Resident Assessment

07/21/2005 - Resident Assessment
Type:
Health
Category:
Resident Assessment
Issue:
1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
07/21/2005
Date Fixed:
09/02/2005

07/21/2005 - Resident Assessment

07/21/2005 - Resident Assessment
Type:
Health
Category:
Resident Assessment
Issue:
Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
07/21/2005
Date Fixed:
09/02/2005

Reviews and Ratings

 (Details have not been substantiated)

A Review by Anonymous

Friendship Health & Rehab Center Review
Overall:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Care:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Insurance:
Humana
Details:

This facility is the worst yet. Call lights constantly go unanswered for 45mins to and hour on numerous occasions. Hygiene is terrible bathing occurs maybe once a week. Meals are horrible cabbage is served daily. If you require special diet forget about it ive receive regular food while on puree diet.

Member:
Date:

A Review by Anonymous

Friendship Health & Rehab Center Review
Overall:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Care:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarFull StarFull StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Insurance:
Medicare
Details:

Great at providing lip service but no follow through. MD orders not followed, little to no handwashing, unable to recognize obvious infection (smelly pus, red, hot, swollen, fever) - MRSA wound infection after just 2 weeks there, had to fight for treatment and ultimate removal from the center. Leave residents on bedpans - witnessed patient asking to be removed for a full hour! Witnessed patient being told she had just gone to the bathroom not long ago, therefore they would not help her again. Another time left her in a bed of urine and stool refusing to clean her up. Meals frequently do not come, no one notices. Diabetic not checked on for 6 hours, found her in severe pain, no meal, no blood sugar checks. Very dangerous place. Please do not take your loved one there.

Member:
Date:

Discussions

 (Details have not been substantiated)
No discussions have been started. Start the first discussion!

Supplemental

Last Modified

Monday, July 21, 2008 2:46 PM MST

Indicates the latest change to the core data for this provider. It does not reflect changes from user input, such as reviews and discussions.

Disclosure

CiteHealth is not associated with Friendship Health & Rehab Center or Friendship Health and Rehab Center. We do not endorse, sponsor, or take financial incentives from this provider.

Updates & Additional Information

We appreciate any verifiable updates or additional information you may have on this provider.

Nearby Nursing Homes

  1. Nursing Home
    Our Lady of the Valley
    Located 3.02 miles away in Roanoke at 650 North Jefferson Street.
  2. Nursing Home
    Avante at Roanoke
    Located 4.31 miles away in Roanoke at 324 King George Avenue Southwest.
  3. Nursing Home
    Raleigh Court Health Care Center
    Located 4.46 miles away in Roanoke at 1527 Grandin Road Southwest.
  4. Nursing Home
    Virginia Veterans Care Center
    Located 4.77 miles away in Roanoke at 4550 Shenandoah Avenue N W.
  5. Nursing Home
    Berkshire Health & Rehabilitation..
    Located 4.81 miles away in Vinton at 705 Clearview Drive.
Note: There are a total of 12 homes within 25 miles of this provider.

Newest Reviews

Roanoke at a Glance

Roanoke has a total population of 94,911, of which 21,457 are children under the age of 18 and 15,560 are seniors 65 and older. The median age is 37.6.

Total Population:
94,911
Median Age:
37.6
Males:
44,501 (46.9%)
Female:
50,410 (53.1%)
Children (0-17):
21,457 (22.6%)
Adults (18-64):
57,894 (61.0%)
Seniors (65+):
15,560 (16.4%)
Age Breakdown:
Breakdown of age groups in Roanoke
Married:
37,830 (39.9%)
Divorced:
10,936 (11.5%)
Marriage Breakdown:
Breakdown of marriage in Roanoke
Hispanic Ethnicity:
1,405 (1.48%)
White:
65,848 (69.38%)
African American:
25,380 (26.74%)
Asian:
1,096 (1.15%)
Pacific Islander:
23 (0.02%)
Indian:
190 (0.20%)
Other:
685 (0.72%)
Two or More:
1,689 (1.78%)
Racial Breakdown:
Breakdown of race in Roanoke

Health

The average number of disabilities per resident is 0.42, which does not include institutionalized individuals.

Disabilities:
0.42 (Per Capita)
Dialysis Centers:
3
Doctors:
928
Home Agencies:
10
Hospitals:
1
Nursing Homes:
9
Medical Suppliers:
68
Rehab Centers:
3

Wealth

The median family income is $37,826 while the median household income is $30,719. Roughly 15.59% of the population live in poverty.

Family Income:
$37,826
Household Income:
$30,719
In Poverty:
15.59%

Nearby Doctors

Note: These physicians are not associated with this provider. However, an office is nearby.

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