Golden Living Center Heritage Square

Detailed report on the nursing home located in Greendale, Wisconsin (WI).

Golden Living Center Heritage Square is an average sized, for-profit, nursing home with 100 beds based at 5404 W Loomis Road in Greendale, WI. The facility has 88 residents indicating 88% of its beds are occupied, which is about average within this state. The provider participates in the medicare program and provides resident counseling services. The home is not located in a hospital or continuing care retirement community and is fully sprinklered. A total of 716 Medicare patients were given 21,660 days of non-swing bed care and services in 2006, and the provider was reimbursed $7,979,221 by Medicare.

On a state level, the number of registered nurse hours per resident per day is average. Certified nursing assistant hours per resident per day is lower than average. The number of licensed practical or vocational nurse hours per resident per day is much higher than average. Licensed staff hours per resident per day is much higher than average.

When compared to other nursing homes in the state, it is more likely for long-stay residents to need help with daily activities to increase and long-stay residents to be more depressed or anxious at Golden Living Center Heritage Square.

When compared to other nursing homes in the state, it is less likely for short-stay residents to have delirium and short-stay residents to have moderate to severe pain.

Overall Rating

Full StarHalf StarEmpty StarEmpty StarEmpty Star
Rated 1.50 out of 5 from 2 User Reviews
Read the Reviews Read the Reviews | Review Now! Rate this Nursing Home

Quality of Care Rating

Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Rated 1.00 out of 5 on this user rated measure.

Staff Rating

Full StarHalf StarEmpty StarEmpty StarEmpty Star
Rated 1.50 out of 5 on this user rated measure.

Facility Rating

Full StarFull StarFull StarEmpty StarEmpty Star
Rated 3.00 out of 5 on this user rated measure.

Promptness Rating

Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Rated 1.00 out of 5 on this user rated measure.

Ownership Type

For-Profit - Corporation

Multiple Ownership

Yes

Address

5404 W Loomis Road
Greendale, WI 53129

Phone Number

(414) 421-0088

Geographic Coordinates

42.948488, -87.982005
* The accuracy of these coordinates is at a address level.

Programs Accepted

Medicare

Counseling Available

Resident

Sprinkler System

The amount of the facility that is sprinklered. All fire code regulations at different locations must be met.

Fully Sprinklered
Better than National Rate Better than National Rate Better than National Rate Better than National Rate Better than National Rate Better than National Rate Better than National Rate Better than National Rate Better than National Rate Better than National Rate

Beds

The total number of beds the facility operates. Each resident is assigned to a single bed.

This Provider This Provider
100
Milwaukee County Average
127
Wisconsin Average
96
United States Average
106

Beds Occupied

The percentage of total beds that are occupied by residents.

This Provider This Provider
88.00%
Milwaukee County
86.47%
Wisconsin
87.07%
United States
84.18%

Residents

The total number of residents residing at the facility.

This Provider This Provider
88
Milwaukee County Average
111
Wisconsin Average
84
United States Average
90

Located in a Hospital

Status

Indicates whether the facility is located within a hospital.

This Provider This Provider
No
Milwaukee County
0 (0.00%)
Wisconsin
29 (7.34%)
United States
1,271 (8.03%)

Located in a CCRC

Status

Indicates whether the facility is located within a continuing care retirement community.

This Provider This Provider
No
Milwaukee County
10 (23.26%)
Wisconsin
28 (7.09%)
United States
1,255 (7.93%)

Recent Surveys

  • 03/07/2007 - Health Survey
  • 03/07/2007 - Fire Safety Survey
  • 02/22/2006 - Health Survey
  • 02/22/2006 - Fire Safety Survey
  • 03/07/2005 - Health Survey
  • 03/03/2005 - Fire Safety Survey

Staff

Charts

RN Hours Per Resident

The average number of registered nurse hours per resident per day.

This Provider
0.79
Milwaukee County Average
0.73
Wisconsin Average
0.71
United States Average
0.64

CNA Hours Per Resident

The average number of certified nursing assistant hours per resident per day.

This Provider This Provider
1.83
Milwaukee County Average
2.44
Wisconsin Average
2.45
United States Average
2.34

LPNLVN Hours Per Resident

The average number of licensed practical or vocational nurse hours per resident per day.

This Provider This Provider
0.97
Milwaukee County Average
0.73
Wisconsin Average
0.58
United States Average
0.79

Licensed Staff Hours Per Resident

The average number of licensed staff hours per resident per day.

This Provider This Provider
1.76
Milwaukee County Average
1.46
Wisconsin Average
1.28
United States Average
1.43

Quality Measures

Charts

Long-Stay Residents Given Influenza Vaccination

The percentage of long-stay residents given influenza vaccination during the flu season.

This Provider This Provider
84.00%
Milwaukee County
90.39%
Wisconsin
92.19%
United States
86.01%

Long-Stay Residents Whose Need for Help With Daily Activities Has Increased

The percentage of long-stay residents whose need for help with daily activities has increased.

This Provider This Provider
25.00%
Milwaukee County
15.77%
Wisconsin
16.05%
United States
16.08%

High-Risk Long-Stay Residents Who Have Pressure Sores

The percentage of high-risk long-stay residents who have pressure sores.

Note:

Not Available - The number of residents is too small to report. Call the facility to discuss this quality measure.

Long-Stay Residents Who Were Physically Restrained

The percentage of long-stay residents who were physically restrained.

Note:

Not Available - The number of residents is too small to report. Call the facility to discuss this quality measure.

Low-Risk Long-Stay Residents Who Lose Control of Their Bowels

The percentage of low-risk long-stay residents who lose control of their bowels or bladder.

Note:

Not Available - The number of residents is too small to report. Call the facility to discuss this quality measure.

Long-Stay Residents Who Spend Most of Their Time in Bed

The percentage of long-stay residents who spend most of their time in bed or in a chair.

Note:

Not Available - The number of residents is too small to report. Call the facility to discuss this quality measure.

Long-Stay Residents With a Urinary Tract Infection

The percentage of long-stay residents with a urinary tract infection.

Note:

Not Available - The number of residents is too small to report. Call the facility to discuss this quality measure.

Short-Stay Residents Given Influenza Vaccination

The percentage of short-stay residents given influenza vaccination during the flu season.

This Provider This Provider
78.00%
Milwaukee County
80.08%
Wisconsin
82.01%
United States
72.85%

Short-Stay Residents With Delirium

The percentage of short-stay residents with delirium.

This Provider This Provider
0.00%
Milwaukee County
1.71%
Wisconsin
2.33%
United States
2.12%

Short-Stay Residents With Pressure Sores

The percentage of short-stay residents with pressure sores.

This Provider This Provider
14.00%
Milwaukee County
15.94%
Wisconsin
14.09%
United States
17.46%

Long-Stay Residents Given Pneumococcal Vaccination

The percentage of long-stay residents who were assessed and given pneumococcal vaccination.

This Provider This Provider
95.00%
Milwaukee County
93.03%
Wisconsin
91.38%
United States
79.81%

Long-Stay Residents Who Have Moderate to Severe Pain

The percentage of long-stay residents who have moderate to severe pain.

Note:

Not Available - The number of residents is too small to report. Call the facility to discuss this quality measure.

Low-Risk Long-Stay Residents Who Have Pressure Sores

The percentage of low-risk long-stay residents who have pressure sores.

Note:

Not Available - The number of residents is too small to report. Call the facility to discuss this quality measure.

Long-Stay Residents Who are More Depressed or Anxious

The percentage of long-stay residents who are more depressed or anxious.

This Provider This Provider
26.00%
Milwaukee County
13.20%
Wisconsin
16.35%
United States
14.45%

Long-Stay Residents Who Have Catheter Inserted and Left

The percentage of long-stay residents who have/had a catheter inserted and left in their bladder.

Note:

Not Available - The number of residents is too small to report. Call the facility to discuss this quality measure.

Long-Stay Residents Whose Ability to Move Around Their Room Got Worse

The percentage of long-stay residents whose ability to move about in and around their room got worse.

Note:

Not Available - The number of residents is too small to report. Call the facility to discuss this quality measure.

Long-Stay Residents Who Lose Too Much Weight

The percentage of long-stay residents who lose too much weight.

Note:

Not Available - The number of residents is too small to report. Call the facility to discuss this quality measure.

Short-Stay Residents Given Pneumococcal Vaccination

The percentage of short-stay residents who were assessed and given pneumococcal vaccination.

This Provider This Provider
88.00%
Milwaukee County
85.85%
Wisconsin
84.85%
United States
73.02%

Short-Stay Residents Who Had Moderate to Severe Pain

The percentage of short-stay residents who had moderate to severe pain.

This Provider This Provider
3.00%
Milwaukee County
19.50%
Wisconsin
25.14%
United States
20.65%

Treatment Figures

Charts

Non-Swing Bed Patients

The number of non-swing bed patients treated by this provider that were covered by Medicare Part A in 2006. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
716
Milwaukee County Average
185
Wisconsin Average
116
United States Average
133

Non-Swing Bed Patient Discharges

The number of non-swing bed patient discharges made by this provider that were covered by Medicare Part A in 2006. A discharge is defined as a formal release from a hospital or skilled nursing facility. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
801
Milwaukee County Average
163
Wisconsin Average
98
United States Average
124

Non-Swing Bed Utilization Days

The number of days of non-swing bed care that are chargeable to Medicare Part A facility utilization by this provider in 2006. This measure includes full days, coinsurance days, and lifetime reserve days. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
21,660
Milwaukee County Average
6,152
Wisconsin Average
3,834
United States Average
4,470

Financials

Charts

Medicare Non-Swing Bed Payments

The total non-swing bed associated Medicare Part A payments made to this provider in 2006. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
$7,979,221
Milwaukee County Average
$1,940,565
Wisconsin Average
$1,157,677
United States Average
$1,318,701

Medicare Payments Per Non-Swing Bed Utilization Day

The average Medicare payments made to this provider per Medicare Part A covered non-swing bed utilization day in 2006. This measure includes full days, coinsurance days, and lifetime reserve days. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
$368
Milwaukee County Average
$315
Wisconsin Average
$302
United States Average
$295

Medicare Payments Per Non-Swing Bed Patient

The average Medicare payments made to this provider per Medicare Part A covered non-swing bed patient in 2006. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
$11,144
Milwaukee County Average
$10,487
Wisconsin Average
$9,955
United States Average
$9,943

Medicare Payments Per Non-Swing Bed Patient Discharge

The average Medicare payments made to this provider per Medicare Part A covered non-swing bed patient discharge in 2006. A discharge is defined as a formal release from a hospital or skilled nursing facility. A non-swing bed is defined as a bed that is used by a patient over a period of time at a skilled nursing facility, often as a residence.

This Provider This Provider
$9,962
Milwaukee County Average
$11,913
Wisconsin Average
$11,769
United States Average
$10,652

Deficiencies

03/07/2007 - Environmental

03/07/2007 - Environmental
Type:
Health
Category:
Environmental
Issue:
Make sure that the nursing home area is free of dangers that cause accidents.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
03/07/2007
Date Fixed:
04/07/2007

03/07/2007 - Mistreatment

03/07/2007 - Mistreatment
Type:
Health
Category:
Mistreatment
Issue:
Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
03/07/2007
Date Fixed:
04/07/2007

03/07/2007 - Fire Alarm Systems

03/07/2007 - Fire Alarm Systems
Type:
Fire Safety
Category:
Fire Alarm Systems
Issue:
properly maintained smoke detectors.
Found Via:
Survey
Scope:
Widespread
Level of Harm:
Potential for minimal harm
Date Found:
03/07/2007
Date Fixed:
04/07/2007

03/07/2007 - Emergency Plans and Fire Drills

03/07/2007 - Emergency Plans and Fire Drills
Type:
Fire Safety
Category:
Emergency Plans and Fire Drills
Issue:
did not have a written emergency evacuation plan.
Found Via:
Survey
Scope:
Widespread
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
03/07/2007
Date Fixed:
04/07/2007

03/07/2007 - Smoke Compartmentation and Control

03/07/2007 - Smoke Compartmentation and Control
Type:
Fire Safety
Category:
Smoke Compartmentation and Control
Issue:
smoke barrier doors that can resist smoke for at least 20 minutes.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
03/07/2007
Date Fixed:
04/07/2007

03/07/2007 - Electrical

03/07/2007 - Electrical
Type:
Fire Safety
Category:
Electrical
Issue:
properly installed electrical wiring and equipment.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
03/07/2007
Date Fixed:
04/07/2007

03/07/2007 - Pharmacy Service

03/07/2007 - Pharmacy Service
Type:
Health
Category:
Pharmacy Service
Issue:
Properly mark drugs and other similar products.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
03/07/2007
Date Fixed:
04/07/2007

03/07/2007 - Nutrition and Dietary

03/07/2007 - Nutrition and Dietary
Type:
Health
Category:
Nutrition and Dietary
Issue:
Store, cook, and give out food in a safe and clean way.
Found Via:
Survey
Scope:
Widespread
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
03/07/2007
Date Fixed:
04/07/2007

03/07/2007 - Pharmacy Service

03/07/2007 - Pharmacy Service
Type:
Health
Category:
Pharmacy Service
Issue:
1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
03/07/2007
Date Fixed:
04/07/2007

09/07/2006 - Mistreatment

09/07/2006 - Mistreatment
Type:
Health
Category:
Mistreatment
Issue:
1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
Found Via:
Complaint
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
09/07/2006
Date Fixed:
10/07/2006

09/07/2006 - Quality Care

09/07/2006 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Give each resident care and services to get or keep the highest quality of life possible.
Found Via:
Complaint
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
09/07/2006
Date Fixed:
10/07/2006

02/22/2006 - Quality Care

02/22/2006 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Make sure that each resident who enters the nursing home without a catheter is not given a catheter, unless it is necessary.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Actual harm
Date Found:
02/22/2006
Date Fixed:
03/22/2006

02/22/2006 - Pharmacy Service

02/22/2006 - Pharmacy Service
Type:
Health
Category:
Pharmacy Service
Issue:
Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
Found Via:
Survey
Scope:
Pattern
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
02/22/2006
Date Fixed:
03/22/2006

02/22/2006 - Quality Care

02/22/2006 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Give each resident care and services to get or keep the highest quality of life possible.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
02/22/2006
Date Fixed:
03/22/2006

02/22/2006 - Resident Rights

02/22/2006 - Resident Rights
Type:
Health
Category:
Resident Rights
Issue:
Keep each resident's personal and medical records private and confidential.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
02/22/2006
Date Fixed:
03/22/2006

08/31/2005 - Resident Assessment

08/31/2005 - Resident Assessment
Type:
Health
Category:
Resident Assessment
Issue:
Make a complete assessment that covers all questions for areas that are listed in official regulations.
Found Via:
Complaint
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
08/31/2005
Date Fixed:
10/01/2005

08/31/2005 - Quality Care

08/31/2005 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Give each resident care and services to get or keep the highest quality of life possible.
Found Via:
Complaint
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
08/31/2005
Date Fixed:
10/01/2005

08/31/2005 - Resident Assessment

08/31/2005 - Resident Assessment
Type:
Health
Category:
Resident Assessment
Issue:
1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan.
Found Via:
Complaint
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
08/31/2005
Date Fixed:
10/01/2005

03/07/2005 - Environmental

03/07/2005 - Environmental
Type:
Health
Category:
Environmental
Issue:
Make sure that the nursing home area is free of dangers that cause accidents.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
03/07/2005
Date Fixed:
04/07/2005

03/07/2005 - Quality Care

03/07/2005 - Quality Care
Type:
Health
Category:
Quality Care
Issue:
Give each resident care and services to get or keep the highest quality of life possible.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
03/07/2005
Date Fixed:
04/07/2005

03/03/2005 - Hazardous Area

03/03/2005 - Hazardous Area
Type:
Fire Safety
Category:
Hazardous Area
Issue:
construction that can resist fire for one hour or an approved fire extinguishing system.
Found Via:
Survey
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
03/03/2005
Date Fixed:
04/07/2005

09/23/2004 - Resident Assessment

09/23/2004 - Resident Assessment
Type:
Health
Category:
Resident Assessment
Issue:
Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured.
Found Via:
Complaint
Scope:
Isolated
Level of Harm:
Minimal harm or potential for actual harm
Date Found:
09/23/2004
Date Fixed:
10/23/2004

Reviews and Ratings

 (Details have not been substantiated)

A Review by Anonymous

Golden Living Center Heritage Square Review
Overall:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Care:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Insurance:
Medicare
Details:

Please do yourself and your loved one a favor and NEVER go to this facility. The care is terrible, if you can even get any. The staff are either new and untrained or have been there too long and have bad attitudes and do not care about the residents.

Member:
Date:

A Review by Anonymous

Golden Living Center Heritage Square Review
Overall:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Care:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Staff:
Full StarFull StarEmpty StarEmpty StarEmpty Star
Facility:
Full StarFull StarFull StarFull StarEmpty Star
Promptness:
Full StarEmpty StarEmpty StarEmpty StarEmpty Star
Insurance:
United Healthcare
Details:

I have made various complaints for the care of my friends and haved received eye rolling aides and nurses who would rather do a minimal job!

Member:
Date:

Discussions

 (Details have not been substantiated)

55+ Coffee Club

55+ Coffee Club
Details:

Just joined your "Club" and found out Tuesday it was being discontinued! As this created an excuse for many Greendaler's to get together for a cup of coffee in the morning, is there any chance this service will be restarted? Thanks for the consideration. Jim

Replies:
0
Member:
Anonymous
Date:
Thursday, September 23, 2010 8:49 AM MST

Supplemental

Last Modified

Monday, July 21, 2008 2:46 PM MST

Indicates the latest change to the core data for this provider. It does not reflect changes from user input, such as reviews and discussions.

Disclosure

CiteHealth is not associated with Golden Living Center Heritage Square or Golden Livingcenter-Heritage Square. We do not endorse, sponsor, or take financial incentives from this provider.

Updates & Additional Information

We appreciate any verifiable updates or additional information you may have on this provider.

Nearby Nursing Homes

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  5. Nursing Home
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Note: There are a total of 64 homes within 25 miles of this provider.

Newest Reviews

Greendale at a Glance

Greendale has a total population of 14,405, of which 3,222 are children under the age of 18 and 2,893 are seniors 65 and older. The median age is 43.6.

Total Population:
14,405
Median Age:
43.6
Males:
6,786 (47.1%)
Female:
7,619 (52.9%)
Children (0-17):
3,222 (22.4%)
Adults (18-64):
8,290 (57.5%)
Seniors (65+):
2,893 (20.1%)
Age Breakdown:
Breakdown of age groups in Greendale
Married:
7,393 (51.3%)
Divorced:
975 (6.8%)
Marriage Breakdown:
Breakdown of marriage in Greendale
Hispanic Ethnicity:
340 (2.36%)
White:
13,855 (96.18%)
African American:
41 (0.28%)
Asian:
296 (2.05%)
Pacific Islander:
1 (0.01%)
Indian:
23 (0.16%)
Other:
81 (0.56%)
Two or More:
108 (0.75%)
Racial Breakdown:
Breakdown of race in Greendale

Health

The average number of disabilities per resident is 0.24, which does not include institutionalized individuals.

Disabilities:
0.24 (Per Capita)
Dialysis Centers:
0
Doctors:
8
Home Agencies:
0
Hospitals:
0
Nursing Homes:
1
Medical Suppliers:
6
Rehab Centers:
0

Wealth

The median family income is $65,071 while the median household income is $55,553. Roughly 3.89% of the population live in poverty.

Family Income:
$65,071
Household Income:
$55,553
In Poverty:
3.89%

Nearby Doctors

Note: These physicians are not associated with this provider. However, an office is nearby.

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