Washington Hospital Center Review by Anonymous

A member review of the hospital completed on Thursday, July 26, 2012 8:37 PM MST.


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I am currently in the process of being treated at the Washington Hospital Center for thyroid cancer. Along the way, they have continued to screw up getting the proper insurance authorization. I have had to step in along the way to ensure I was being charged 'in-network'. Before my surgery, I was told to call Admissions to ensure all pre-surgery tests where completed and results received. Also I was to make sure the surgery was authorized by my insurance company. I did this and I was told all was good and they had the authorizations. As I have started to receive my bills, I noticed the amount was too high. I called my insurance company and said WHC entered my claim as out-of-network. Now I am supposed to be on the hook for the money. I like my Doctors, but the support staff is incompetent. It is one thing to put up with the rudeness I experience every time I have a question or issue. But to screw-up such a basic administrative function of doing business concerns me. It is bad enough to go through Cancer, but to deal with all this administrative headaches (there have been many more than what I have written here) that should just be taken care of by the hospital is very draining, especially a hospital that claims to have such a great reputation. There are many good hospitals in the DC area. At this point I would not recomend WHC. I am just starting the process of sorting this out. I will keep updating.



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